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Related Manuals for Fanvil H4
Summary of Contents for Fanvil H4
- Page 1 H4/H4W/H6W User Manual Version：V0.1 | Date：2024.4.25...
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Page 2: Table Of Contents
Content Content ............................I 1 Safety Instruction .........................1 1.1 Safety Instruction ......................1 2 Product Overview ........................ 2 2.1 Overview ...........................2 2.2 Specification Parameter ....................2 3 Installation Instructions ......................3 3.1 Device Inventory ......................3 3.2 Installation Procedure .....................4 3.2.1 Stand Installation ....................4 3.2.2 Network Configuration Steps For H4W/H6W ............4 4 User Guide ..........................6 4.1 Interface Specification .......................6... - Page 3 5.3 End The Call ........................14 5.4 Mute ..........................14 5.4.1 Mute The Call ....................... 14 5.4.2 Mute When Ringing ..................... 14 5.5 Reject The Call ......................15 5.5.1 Manually Reject (H6W) ..................15 5.5.2 DND ........................15 6 Advance Function ......................16 6.1 MCAST ..........................16 6.2 Hotspot ..........................17 6.3 Message ...........................
- Page 4 8.4 Greeting Words Setting ....................34 9 Function Key Settings .......................35 9.1 DSS Key Settings ......................35 9.2 Speed Dial Settings ......................36 10 Network Settings ......................38 10.1 Ethernet Connection ....................38 10.2 Wireless Network ......................38 10.3 Network Mode ......................39 10.4 Network Server ......................
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Page 5: Safety Instruction
Safety Instruction 1.1 Safety Instruction Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device. Please use the product-specified power adapter. If you need to use a power adapter ... -
Page 6: Product Overview
Product Overview 2.1 Overview H4/H4W/H6W is newly designed hotel IP phone with powerful features and exquisite appearance. Equipped with 5 programmable keys, they support high-definition voice, 100Mbps Ethernet, and PoE power supply, meeting diverse application needs in hotel check-in scenarios.H6W features a 3.5-inch 320x480 IPS color screen; H4W and H6W have built-in dual-band 2.4GHz &... -
Page 7: Installation Instructions
Installation Instructions 3.1 Device Inventory IP Phone Handset Handset Cord Ethernet Cord Stand Power Adapter Quick Installation Guide... -
Page 8: Installation Procedure
3.2 Installation Procedure 3.2.1 Stand Installation Please install the phone according to the instructions in the image below. 3.2.2 Network Configuration Steps For H4W/H6W Method 1: 1. Enter [Advanced Settings] on the W611W, then go to [Share Wi-Fi] to enable the Wi-Fi sharing function and set the office network SSID and password. - Page 9 Method 2: 1. The user creates a Wi-Fi network with the SSID "WiFi-device-ssid" and the password "i<0%aY8+". 2. After powering on, the H4W/H6W devices will automatically connect to this Wi-Fi. 3. Once the connection is successful, the power indicator will flash quickly 5 times. The Wi-Fi information of the H4W/H6W can be modified through automatic deployment to connect to the office network.
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Page 10: User Guide
User Guide 4.1 Interface Specification Number Interface Description USB port Connect USB device(Charge Only) ① Network port Connect local area network or Internet ② Handset port Connect IP Phone handset ③ Power port Connect the power adapter ④ 4.2 Standby Screen Instructions For H6W The following image shows the default standby screen interface, which represents ... -
Page 11: Menu Introduction
Number Description Welcome word, number ① Status icon ② Time, Date ③ Function Key ④ 4.3 Menu Introduction The method to access the menu on H6W: On the standby screen, enter '#*107' to access the menu. Menu functions： Menu Description Status Display device, network, account information, etc. -
Page 12: Device Status
Account: Provides information about registered accounts on the device, including account names/numbers and registration status. Viewing the status of H4/H4W/H6W through the web interface: Go to web >>[System] >> [Information] , and check the device status. System: Displays information such as the device model name, hardware version, ... -
Page 13: Web Interface
To obtain the device IP through the device: H6W: User can long-press the "#" key. Go to [Status]>>[Network] to obtain the device's IP address. H4/H4W: Users can long-press the "#" key, and the device will audibly announce the IP address. 4.5.2 Web Interface Ensure that the computer and the device are on the same local network. -
Page 14: Line Settings
Set language in the device's menu interface(H6W): Set language while the device is in standby mode.Click the corresponding button on the screen>>[Menu]>>[Basic]>>[Language] Set language in the web interface: Log in to the device's web page, then set the language from the drop-down menu in the top right corner of the page.When users check "Synchronic language to the phone,"... - Page 15 Enable The status of this line is 'Enabled' Username Enter the username of the service account. Authentication Enter the authentication name of the service account. User Display Name Enter the display name shown when a call request is sent. Authentication Enter the authentication password of the service account.
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Page 16: Call Features
key to make the call. Alternatively, they can pick up the handset to make the call directly. H4/H4W： After pressing the hands-free key or picking up the handset, users can input the desired phone number and then press "#" to place the call. -
Page 17: Speed Dialing
H6W: Users can answer calls by picking up the handset, pressing the [Answer] button , or pressing the speakerphone button to open the speakerphone channel. H4/H4W: Users can answer calls by picking up the handset or pressing the speakerphone button to open the speakerphone channel. 5.2.2... -
Page 18: End The Call
5.3 End The Call H4/H4W： After the user ends the call, they can place the handset back on the phone or press the speakerphone button to close the voice channel and end the call. H6W：After the user ends the call, they can place the handset back on the phone, ... -
Page 19: Reject The Call
After cancellation, the mute icon will no longer be displayed in the upper right corner. H4/H4W: Turn on mute ringing: When the phone is in standby mode, press the [Mute] button will silence the ringer for incoming calls, and the power indicator light will flash slowly in red when there is an incoming call. -
Page 20: Advance Function
Advance Function 6.1 MCAST The MCAST function allows for easy and convenient broadcasting of announcements to every member of the multicast group. By setting the MCAST on the phone, multicast RTP streams can be sent to pre-configured multicast addresses. By configuring the listening multicast address on the phone, it can listen to and play RTP streams sent to that multicast address. -
Page 21: Hotspot
6.2 Hotspot SIP hotspot is a simple utility. Its configuration is simple, which can realize the function of group vibration and expand the quantity of sip account. Take one device A as the SIP hotspot and the other devices (B, C) as the SIP hotspot client. -
Page 22: Message
Sets whether to enable the SIP hotspot function on the Line Settings corresponding SIP line. Client Settings: As a SIP hotspot client, there is no need to set up a SIP account, which is automatically acquired and configured when the device is enabled. Just change the mode to "client" and the other options are set in the same way as the hotspot. - Page 23 H4/H4W: Users can configure the power LED display status when receiving voicemails via the web page [Phone settings]>>[Features]>>[Power LED]. Listen to voicemail: To listen to voicemail, you must enable voicemail for that line and fill in the voicemail retrieval number. Users can enable and fill in this information on the web page[Line]>>[SIP]>>[Basic Settings]>>[Voice Messege Number].
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Page 24: Device Settings
Device Settings 7.1 Time Plan The Time Plan feature allows users to set specific actions to occur at either a particular time or within a period. A time point triggers an action at a specific moment, while a period triggers an action during a specified duration. Users can access this functionality through the web page under [Phone Settings] >>... -
Page 25: Action Plan
Action Plan application: a technical implementation defined and designed by Fanvil for remote control and behavior linkage between Fanvil terminal equipment and other equipment. That is, when an event occurson the Fanvil terminal, the terminal can perform an action, and this action is completed according to a Plan rule. -
Page 26: Maintenance
7.3 Maintenance 7.3.1 Configurations Users with administrator privileges can view, export, or import the phone configuration, or restore the phone to factory Settings. Export Configurations Right click to select target save as, that is, to download the device's configuration file, suffix “.txt”, “.xml”... - Page 27 [System]>>[Upgrade]>>[Software Upgrade], select the file, choose the version, then click "upgrade". 7.3.2.2 Online Upgrade Through online upgrading, devices can be upgraded. Configuration for online upgrade by the administrator on the web page: Access the web page [System]>>[Upgrade]>>[Upgrade Server], configure the ...
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Page 28: Auto Provision
When the server has the corresponding TXT file and version, New version description the and version information in txt will be displayed under the new version description information. 7.3.3 Auto Provision Web page: go to [System]>>[Auto Provision]. Devices support SIP PnP, DHCP options, Static provision, TR069. If all of the 4 methods are enabled, the priority from high to low as below: PNP>DHCP>TR069>... - Page 29 Download CommonConfig Whether phone will download the common configuration file. enabled If the terminal matches the configuration file content through Get the digest from the Digest verification, then whenever the configuration on the server before initiating server is modified, or if the configuration on the terminal the download does not match the one on the server, the terminal will also initiate an update download.
- Page 30 Whether enable PnP or not. If PnP is enabled, phone will send a SIP SUBSCRIBE message with broadcast method. Enable SIP PnP Any server can support the feature will respond and send a SIP Notify with URL to phone. Phone could get the configuration file with the URL.
- Page 31 TR069 Enable TR069 Enable TR069 after selection. Select ACS server type. The terminal currently supports two ACS Server Type types of ACS servers: telecom and regular. ACS Server URL ACS server address. ACS User ACS server authentication username. ACS Password ACS server authentication password.
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Page 32: Screen Settings
Screen Settings 8.1 Time Settings Users can set the time and date through both the device's web interface. Web Interface for Setting Time/Date: Users can set the device's time and date by going to the web page [Phone Settings] >> [Time/Date]. -
Page 33: Screen Settings (Only H6W)
Correction Value The time adjustment applied when daylight saving time starts/ends. Month Start The DST start month. Week Start The DST start week. Weekday Start The DST start weekday. Day Start The DST start day. Hour Start The DST start hour. Month End The DST end month. -
Page 34: Screen Saver
Backlight Time: Set the timeout duration before the device enters backlight mode. 8.2.2 Screen Saver Users can enable screen savers through the device menu or the web interface, which activates after a set period of inactivity. Device Interface Settings for Screen Saver: Users can configure the device screensaver via the device menu [Basic]>>[Screen Setting]. -
Page 35: Ui Settings
8.2.3 UI Settings 8.2.3.1 Boot Logo To customize the startup logo displayed when the device powers on, you can update the boot logo image via the web interface. Navigate to [System]>>[Upgrade]>>[Boot Logo Upgrade] to upload a custom boot logo image. Image Format Specifications: Supported Format: JPG ... -
Page 36: Audio Settings
Note: To upgrade the DSS KEY icons, the image format and button naming requirements must be followed; otherwise, the upgrade will fail. Audio Settings 8.3.1 Volume Setting Users can adjust the device volume through both the web page and the device menu (only available on H6W). -
Page 37: Ring Setting
web page [Phone Settings]>>[Features]>>[Tone Settings]. Parameters Description Play DTMF tones When users press the device's numeric keys during dialing, there during outgoing will be DTMF tone prompts. calls When the user presses the device's numeric keys during a call, Play talking DTMF DTMF prompt tones will be heard. -
Page 38: Greeting Words Setting
[Ring Upgrade]. Once upgraded, the new ringtones will be displayed in the ringtone list. Ring file format: Supports WAV and MP3 formats. The maximum size for a single file is 1M 8.4 Greeting Words Setting Access the H6W web page >> [Phone settings] >> [Advanced] >> [Greeting Words], edit the welcome message, then press [Apply] to save. -
Page 39: Function Key Settings
Function Key Settings DSS Key Settings DSS Key Settings Users can configure DSS Key through the web page. Web Interface Configuration of DSS Key: Access the device web page [Function Key]>>[DSS Key], configure the DSSKEY buttons, select button type as Memory Key/Key Event/DTMF, assign the configuration to the corresponding device, and then update. -
Page 40: Speed Dial Settings
Answer Key: Answer incoming calls. End: End the current call. Private Hold：This feature is related to the Broadsoft server. During a call, if you don't want someone else to pick up the call, you can use the Private Hold button. DTMF: During a call, pressing this key sends pre-configured DTMF tones ... - Page 41 Speed dial key usage Speed dial keys support the following types: Memory Key Speed Dial: In standby mode, long-pressing the key will directly speed dial the preset number.
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Page 42: Network Settings
10 Network Settings 10.1 Ethernet Connection Users can set up wired networks through the device's web page and device menu. The device defaults to using IPv4 mode, and users can refer to the Network Mode to modify the network mode. Setting up wired networks through the web interface: Users can access the web page and go to [Network]>>[Basic]>>[IPv4 Settings] to configure the network type. -
Page 43: Network Mode
When the device is in default standby mode, go to the device menu [Basic]>> [WLAN], then click the switch to automatically search for available networks. Select the desired wireless network, enter the password when prompted, then click "OK" to link. To connect through the web interface: Go to web，[Network]>>[Wi-Fi Settings], enable Wi-Fi ... -
Page 44: Network Server
mode supports configuring the network type, either using static IP or DHCP. Configure wired network modes through the web interface: Users can access the web page and navigate to [Network]>>[Basic]>>[Network Mode] to set the network mode. Supported options include IPv4, IPv6, and IPv4 & IPv6. 10.4 Network Server Users can configure network service types via the web page by navigating to [Network]>>[Service Port]. - Page 45 connection to a server and become part of the server's network. The network transmission of the indoor unit can be connected through the VPN server routing function. For some users, particularly corporate users, it may be necessary to establish a ...
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Page 46: Vlan
Upload the files listed above to the Manager's webpage under [Network] >>[VPN], and select the OpenVPN files. Go to the device webpage, navigate to [Network]>>[VPN], enable VPN mode, choose "OpenVPN" as the type, and submit the information to activate the OpenVPN feature. - Page 47 DHCP OPTION. DHCP Option VLAN: Set the OPTION value, 128-254, to obtain the VLAN value via DHCP. Manual VLAN Setup WAN VLAN Settings: Access the device web page >> [Network] >> [Advanced] >> [WAN VLAN Settings], manually configure the WAN VLAN ID: Enable VLAN: Activate the manual setting of the WAN VLAN function.
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Page 48: Security
11 Security 11.1 Menu Password (H6W) Users can customize the engineering password by accessing the web page [Phone Settings]>>[Advanced]>>[LCD Menu Password Settings] to set it (the initial password is #*107). After modifying the password, the new password must be used to access the device menu. -
Page 49: Mutual Authentication
Configure the starting and ending IP addresses within the specified range, then click [Add] to apply the changes. You can set a large subnet or add multiple subnets. When deleting, choose the starting IP of the subnet you want to remove from the dropdown menu, and then click [Delete] to apply the changes. -
Page 50: Network Firewall
Common Name Validation: Option to enable or disable common name validation. Certificate Module: Select the certificate module to be used, with the following options: All Certificates: Trusts all certificate modules, including both the custom uploaded trusted certificate list and the built-in trusted list in the device. Default Certificates: Trusts the built-in trusted certificate list of the device. - Page 51 inbound rules and outbound rules. Each rule is assigned a sequence number, with a maximum of 10 rules allowed for each type. Once the parameters are set, clicking [Add] will add a new item to the firewall's outbound rules. To delete an item, select the desired list and click [Delete] to remove the selected ...
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Page 52: Trouble Shooting
When the device is not in normal use, the user can try the following methods to restore normal operation of the device or collect relevant information and send a problem report to Fanvil technical support mailbox. 12.1 Get Device System Information Users can obtain information through the device web page [System]>>[Information] or... -
Page 53: Screenshot (H6W)
Web Interface Restore: Click on [System]>>[Configurations]>>[Reset Device]>>[Reset] button and press [OK]. 12.4 Screenshot (H6W) If the device encounters issues, taking a screenshot can help technical support locate specific functions and understand the problem. To capture a screenshot, log in to the webpage, go to [System] >>... -
Page 54: Common Trouble Cases
send them to technical staff for problem resolution. Obtain Wi-Fi Log: To obtain the device's Wi-Fi log information, users can log into the device's webpage, navigate to [System]>>[Tools]>>[WLAN Logs] Enable WLAN logging and submit the changes. Follow the steps where the issue occurs until it manifests, then go to [System]>> [Tools]>>[WLAN Logs] and click on export logs to save the logs locally for analysis or send them to technical staff for problem resolution. -
Page 55: Appendix Table
13 Appendix Table 13.1 Appendix I - Function Icon Icon Description Hands-free calling Microphone mute Decrease volume Increase volume Front desk service Front desk service Front desk service Emergency call Voice mailbox 13.2 Appendix II - Keyboard Character Lookup Table Single character input per key Icon Input method... - Page 56 ＊ @:;()<> a b c d e f g h i j k l m n o Lowercase letters p q r s t u v w x y z (space) .,*/+-:_= ＊ # ^!&$% Uppercase @:;()<>...
- Page 57 letters A B C D E F G H I J K L M N O P Q R S T U V WZYX (space) .,*/+-:_= ＊ # ^!&$% 2 a b c A B C 3 d e f D E F Numeric/Alphanu 4 g h I G H I meric keypad...
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Page 58: Appendix Iii - Menu Icon
9 w z y x W Z Y X .,*/+-:_= ＊ # ^!&$% 13.3 Appendix III - Menu Icon Icon Description Check the status of Network，Phone and Account. Status Check Voice Message and SMS. Message Set personal preference settings. Basic Account settings, network settings, and factory reset.
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