Fanvil H1 User Manual
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Fanvil H1 User Manual

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H1 User Manual
Software Version: 2.12.1
Release Date：2023/02/03

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  • Page 1 H1 User Manual Software Version: 2.12.1 Release Date：2023/02/03...

  • Page 2: Table Of Contents

    3 Safety Instruction ................................8 4 Overview ................................... 10 4.1 Overview ................................10 4.2 H1 Packing Contents ............................11 5 Desktop Installation ................................. 12 5.1 PoE and the use of external power adapters ......................12 5.2 Desktop and wall mounted method ........................13 6 Appendix Table ................................
  • Page 3 8.11 Hotline .................................24 9 Advance Function ................................26 9.1 MCAST .................................26 9.2 MWI（Message Waiting Indicator） ........................26 10 Web Configurations ..............................27 10.1 Web Page Authentication ........................... 27 10.2 System >> Information ............................27 10.3 System >> Account .............................27 10.4 System >> Configurations ..........................27 10.5 System >>...
  • Page 4 11.24 Device Log >> Device Log ..........................59 12 Trouble Shooting ................................60 12.1 Get Device System Information ......................... 60 12.2 Reboot Device ..............................60 12.3 Reset Device to Factory Default .........................60 12.4 Network Packets Capture ........................... 60 12.5 Get Log Information ............................61 12.6 Common Trouble Cases ............................62...

  • Page 5: Picture

    1 Picture picture 1 -Connecting to the Device ........................13 picture 2 -Instruction of Keypad ........................... 16 Picture 3 -Landing page ............................18 Picture 4 -Web SIP registration ..........................20 picture 5 -Enable auto-answering ......................... 22 picture 6 -Web call waiting setting ........................23 picture 7 -Web call waiting tone setting .......................

  • Page 6: Table

    2 Table Table 1 - Hardware Interface Description ......................13 Table 2 - Keypad Icons ............................14 Table 3 - Look-up Table of Characters ......................14 Table 4 - Firmware upgrade ..........................28 Table 5 - Auto Provision .............................30 Table 6 - Service port ............................34 Table 7 - QoS &...

  • Page 7: Safety Instruction

    3 Safety Instruction Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device. Please use the external power supply that is included in the package. Other power supply may cause ...
  • Page 8 FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

  • Page 9: Overview

    4 Overview 4.1 Overview H1 is a WIFI product phone, with advanced design, high cost performance, paperless office, which greatly improves the production efficiency of the enterprise; not only a desk phone, but also a boutique placed in the living room or office .

  • Page 10: H1 Packing Contents

    4.2 H1 Packing Contents...

  • Page 11: Desktop Installation

    PoE switch and power adapter at the same time, the power adapter will be used in priority and will switch to PoE power supply once it fails. Please use the power adapter supplied by Fanvil and the PoE switch met the specifications to ensure the device to work properly.

  • Page 12: Desktop And Wall Mounted Method

    5.2 Desktop and wall mounted method Please connect the power adapter, network, and phone to the corresponding ports in the description below. picture 1-Connecting to the Device Table 1 - Hardware Interface Description Index Interface Description Network port Connect LAN or Internet ①...

  • Page 13: Appendix Table

    6 Appendix Table 6.1 Appendix I - Icon Table 2 - Keypad Icons Icon Instruction Redial Hands-free (HF) speaker Mute Microphone (During Call) Volume down Volume up Hold Transfer 6.2 Appendix II - Keyboard character query table Table 3 - Look-up Table of Characters Mode Icon Text Mode Key Button...
  • Page 14 j k l m n o p q r s t u v w x y z (space) .,*/+-:_= ＊ # ^!&$% @:;()<> A B C D E F G H I J K L M N O Upper Case P Q R S Alphabets T U V...

  • Page 15: Introduction To The User

    7 Introduction to the User 7.1 H1 Key description picture 2-Instruction of Keypad Table 4 - H1 Instruction of Keypad The keypad Number Instruction names ○ Softkey These 8 buttons provide the function that corresponds to the website Standard The 12 standard telephone keys provide the same function as standard ○...

  • Page 16: Using Handset / Hands-Free Speaker

    ○ Voice Mail Press the Voice Mail button to listen to the voice mail ○ Redial Press the Redial key to redial the last number dialed ○ Mute Key During a call, the user can press this key to mute the microphone. Volume Down In the standby or ringing state, press this button to reduce the ringing ○...

  • Page 17: Web Management

    Dialing Number then Opening Audio  To make a phone call, user can firstly dial a number by one of the above methods. When the dialed number is completed, user can press [Dial] button on the soft-menu, or press hand-free button to turn on the speaker or headphone, or lift the handset to call out with the current line.

  • Page 18: Sip Configurations

    The device supports three types of networks，IPv4/IPv6/IPv4&IPv6 There are three common IP configuration modes about IPv4 Dynamic Host Configuration Protocol (DHCP) – This is the automatic configuration mode by getting  network configurations from a DHCP server. Users don’t need to configure any parameters manually. All configuration parameters will be getting from DHCP server and applied to the device.
  • Page 19 Picture 4 - Web SIP registration...

  • Page 20: Basic Function

    8 Basic Function 8.1 Answering Calls When there is an incoming call while the device is idle, user will hear the ringing and see the power light blinking fast. User can answer the call by lifting the handset, open speaker phone by pressing the hands-free button, or the [Answer] button.

  • Page 21: Auto-Answering

    8.5 Auto-Answering Users can enable the automatic answer function in the web page, the phone will be able to answer automatically after the call. Automatic answer can be enabled by line. WEB interface:  Log in the phone page, enter [Line] >> [SIP], select [SIP] >> [Basic settings], enable auto-answering, and click apply after setting the automatic answering time.

  • Page 22: Call Hold/Resume

    8.7 Call Hold/Resume The user can press the [Hold] button to maintain the current call, and this button will become the [Resume ] button, and the user can press the [Resume] button to restore the call. 8.8 Call Transfer When the user is talking with a remote party and wish to transfer the call to another remote party. During the call, the user presses transfer button on the phone, Enter the number to transfer or to press the contact button or the history button to select the number, press the transfer key again or blind transfer to a third party.

  • Page 23: Anonymous Call

    8.10 Anonymous Call Anonymous Call 8.10.1 The phone can set up anonymous calls to hide the calling number and the calling name. On the web page [Line] >> [SIP] >> [Advanced Settings] can open the mode of anonymous calls.  Setting to enable anonymous calls also corresponds to the SIP line.
  • Page 24 picture 10-Hotline set up on webpage...

  • Page 25: Advance Function

    9 Advance Function 9.1 MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group. User can configure a multicast DSS Key on the phone, which allows user to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling.

  • Page 26: Web Configurations

    10 Web Configurations 10.1 Web Page Authentication The user can log into the web page of the phone to manage the user's phone information and operate the phone. Users must provide the correct user name and password to log in. 10.2 System >>...

  • Page 27: System >> Upgrade

    DSS Key: DSS Key configuration Clear Data Tables  Select the local data table to be cleared, all selected by default. Reset Phone  The phone data will be cleared, including configuration and database tables. 10.5 System >> Upgrade Upgrade the phone software version, customize the ringtone, or delete the upgrade file.Ringtone support. Wav format.

  • Page 28: System >> Auto Provision

    Update Interval Set Update Interval. Firmware Information Current Software Version It will show Current Software Version. Server Firmware Version It will show Server Firmware Version. If there is a new version txt and new software firmware on the server, the page will display version information and upgrade button will [Upgrade] button become available;...
  • Page 29 12-Page auto provision Settings Fanvil devices support SIP PnP, DHCP options, Static provision, TR069. If all of the 4 methods are enabled, the priority from high to low as below: PNP>DHCP>TR069> Static Provisioning Transferring protocol: FTP, TFTP, HTTP, HTTPS...
  • Page 30 Save Auto Provision Save the HTTP/HTTPS/FTP user name and password. If the provision URL Information is kept, the information will be kept. Download Common Whether phone will download the common configuration file. Config enabled When the feature is enable, if the configuration of server is changed, phone Enable Server Digest will download and update.

  • Page 31: System >> Tools

    ACS Server URL ACS server address ACS User ACS server username (up to is 59 character) ACS Password ACS server password (up to is 59 character) Enable TR069 Warning If TR069 is enabled, there will be a prompt tone when connecting. Tone TLS Version TLS version (TLS 1.0, TLS 1.1, TLS 1.2)

  • Page 32: Network

    11 Network This page allows users to configure network connection types and parameters. 11.1 Network >> Basic IP Mode  There are 3 network protocol mode options, IPv4, IPv6 and IPv4 & IPv6. IPv4  In IPv4 mode, there are 3 connection mode options: DHCP, PPPoE and Static IP. When using DHCP mode, phone will get the IP address from DHCP server (router).

  • Page 33: Network >> Vpn

    picture 14-Service Port Settings Table 6 - Service port Parameter Description Reboot to take effect after settings. Optionally, the web page login is Web Server Type HTTP/HTTPS. Default as 15 minutes, the timeout will automatically exit the login page, Web Logon Timeout need to login again.

  • Page 34: Network >> Advanced

    To establish a L2TP connection, users should log in to the device web portal, open webpage [Network] >> [VPN]. In VPN Mode, check the “Enable VPN” option and select “L2TP”, then fill in the L2TP server address, Authentication Username, and Authentication Password in the L2TP section. Press “Apply” then the device will try to connect to the L2TP server.

  • Page 35: Line >> Sip

    Interval LLDP requests interval time Learning apply the learned VLAN ID to the phone configuration QoS Mode configure SIP DSCP and audio DSCP VLAN VLAN WAN port VLAN configuration VLAN VLAN LAN port VLAN configuration CDP enable/disable ，CDP interval time 11.5 Line >>...
  • Page 36 Registration Expiration Set SIP expiration date. SIP Proxy Server Address Enter the IP or FQDN address of the SIP proxy server. Proxy Server Port Enter the SIP proxy server port, default is 5060. Proxy User Enter the SIP proxy user. Proxy Password Enter the SIP proxy password.
  • Page 37 hands-free speaker Hotline Delay Set the delay for hotline before the system automatically dialed it Hotline Number Set the hotline dialing number Dial Without Registered Set call out by proxy without registration Enable Missed Call Log If enabled, the phone will save missed calls into the call history record. DTMF Type Set the DTMF type to be used for the line DTMF SIP INFO Mode...
  • Page 38 Disable Call Forward on Set the feature code to dial to the server No Answer Enable Blocking Set the feature code to dial to the server Anonymous Call Disable Blocking Set the feature code to dial to the server Anonymous Call Call Waiting On Code Set the feature code to dial to the server Call Waiting Off Code...
  • Page 39 IP address, not the address in via field. Convert URI Convert not digit and alphabet characters to %hh hex code Use Quote in Display Whether to add quote in display name, i.e. “Fanvil” vs Fanvil Name Enable GRUU Support Globally Routable User-Agent URI (GRUU)

  • Page 40: Line >> Sip Hotspot

    Enable Strict UA Match Enable strict UA matching. Registration Failure Retry Set the registration failure retry time. Time Local SIP Port Modify the phone SIP port. 11.6 Line >> SIP Hotspot SIP hotspot is a simple but practical function. With simple configurations, the SIP hotspot function can implement group ringing.
  • Page 41 Choose hotspot, phone will be a “SIP hotspot server”; Choose Client, phone will be Mode a “SIP hotspot Client” Either the Multicast or Broadcast is ok. If you want to limit the broadcast packets, Monitor Type you’d better use broadcast. But, if client choose broadcast, the SIP hotspot phone must be broadcast.

  • Page 42: Line >> Dial Plan

    picture 17-SIP hotspot client configuration As the hotspot server, the default extension number is 0. When the phone is used as the client, the extension number is increased from 1, you can view the extension number through the [SIP Hotspot] page. Call extension number: The hotspot server and the client can dial each other through the extension number.
  • Page 43 picture 18-Dial plan settings Table 10 - Phone dialing methods Parameters Description The user dials the other party's number and then adds the # number Press # to invoke dialing to dial out; The number entered by the user is automatically dialed out when it Dial Fixed Length reaches a fixed length Timeout dial...
  • Page 44 Parameters Description There are two types of matching: Full Matching or Prefix Matching. In Full matching, the entire phone number is entered and then mapped per the Dial Peer rules. Dial rule In prefix matching, only part of the number is entered followed by T. The mapping with then take place whenever these digits are dialed.

  • Page 45: Line >> Action Plan

    Bind the user name of the IP camera. Password Bind IP camera password. Video streaming information;Mcast Address (mcast://IP:port) User Agent Set user agent information Details refer to Fanvil Action Plan 11.9 Line >> Basic Settings Set up the register global configuration.

  • Page 46: Line >> Rtcp-Xr

    Table 13 - Set the line global configuration on the web page Parameters Description STUN Settings Server Address Set the STUN server address Server Port Set the STUN server port, default is 3478 Set the STUN binding period which can be used to keep the NAT pinhole Binding Period opened.
  • Page 47 Table 15 - General function Settings Parameters Description Basic Settings Enable this setting to allow user to take second incoming call during an Enable Call Waiting established call. Default enabled. Enable Call Transfer Enable Call Transfer. Semi-Attended Transfer Enable Semi-Attended Transfer by selecting it The phone will hang up and return to the idle automatically at hands-free Enable Auto Onhook mode...
  • Page 48 determine whether to display corresponding content on the phone which sent by the specified server or not. Disable this feature, user enter number will open audio channel Enable Pre-Dial automatically. Enable the feature, user enter the number without opening audio channel. If enabled, up to 10 simultaneous calls can exist on the phone, and if Enable Multi Line disabled, up to 2 simultaneous calls can exist on the phone.

  • Page 49: Phone Settings >> Media Settings

    In the talk/dial state, the power lamp state, off is off, on is always red Talk/Dial bright, the default is off. Power lamp status when there is an incoming call, including off/on/slow Ringing flash/quick flash, default flash. Power lamp status in mute mode, including off/on/slow flash/quick flash, Mute off by default.

  • Page 50: Phone Settings >> Mcast

    CNAME host Set CNAME host RTP Settings RTP keep alive Hold the call and send the packet after 30s Alert Info Ring Settings Value Set the value to specify the ring type. Ring Type Type1-Type9 11.13 Phone settings >> MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group.

  • Page 51: Phone Settings >> Action

    Listened multicast server’s multicast IP address and port. 11.14 Phone settings >> Action Action URL Note! Action urls are used for IP PBX systems to submit phone events. Please refer to Fanvil Action URL for details. 11.15 Phone settings >> Time/Date The user can configure the time Settings of the phone on this page.

  • Page 52: Phone Settings >> Time Plan

    The DST end minute Manual Time Settings You can set your time manually 11.16 Phone Settings >> Time Plan Details refer to Fanvil Time Plan picture 23-Time Plan 11.17 Phone settings >> Tone This page allows users to configure a phone prompt.

  • Page 53: Call Log

    tone and other information. picture 24-Tone settings on the web 11.18 Call Log The user can browse the complete call record in this page. The call record can be sorted by time. Call number, contact name or line, and the call record can be screened by call record type (incoming call, outgoing call, missed call, forward call).

  • Page 54: Security >> Web Filter

    Emergency) Divert Dialed Send/None/Delete/Exit Ending Redial/None/None/End Predictive Dialer Dial/None/Delete/Exit Ringing Prev call/Next call/Answer/Reject Talking Prev call/Next call/Hold/Release/None/End/None/None/ Transfer Alerting End/None/None/Transfer(XFER) Transfer Dialer Delete/Transfer(XFER)/Dial/Exit Trying None/None/None/End Waiting Prev call/Next call/Release/End You can customize the configuration, Softkey functions and Settings on the web page. Table 20 - Side Key configuration Parameters Description...

  • Page 55: Security >> Trust Certificates

    picture 25-Web Filter settings picture 26-Web Filter Table Adding and removing IP segments are accessible. Configure the starting IP address within the start IP, end the IP address within the end IP, and click [Add] to submit to take effect. A large network segment can be set, or it can be divided into several network segments to add.

  • Page 56: Security >> Device Certificates

    picture 27-Certificate of settings 11.22 Security >> Device Certificates Select the device certificate as the default and custom certificate. You can upload and delete uploaded certificates. picture 28-Device certificate setting...

  • Page 57: Security >> Firewall

    11.23 Security >> Firewall picture 29-Network firewall Settings The user can set whether to enable the input through this page, output firewall and set the firewall input and output rules. Using these Settings can prevent some malicious network access, or restrict internal users access to some resources of the external network, which can improve security.
  • Page 58 The destination address can be either the specific IP address or the full Dst Address address 0.0.0.0; It can also be a network address similar to *.*.*.0, such as: 192.168.1.0. Is the source address mask. When configured as 255.255.255.255, it Src Mask means that the host is specific.
  • Page 59 When the phone is not in normal use, the user can try the following methods to restore normal operation of the phone or collect relevant information and send a problem report to Fanvil technical support mailbox. 12.1 Get Device System Information Users can get information by pressing the [Network] >>...
  • Page 60 32-Web capture User may examine the packets with a packet analyzer or send it to Fanvil support mailbox. 12.5 Get Log Information Log information is helpful when encountering an exception problem. In order to get the log information of the...
  • Page 61 picture 33-Diagnostics 12.6 Common Trouble Cases Table 22 - Trouble Cases Trouble Case Solution 1. The device is powered by external power supply via power adapter or PoE switch. Please use standard power adapter provided Device could not boot up by manufacturer or PoE switch met with the specification requirements and check if device is well connected to power source.
  • Page 62 device broadcast “0.0.0.0”, the device does not have an IP address. Please check if the network configuration is correct. 3. If network connection is fine, please check your line configurations again. If all configurations are correct, please kindly contact your service provider to get support, or follow the instructions in “12.4 Network Packet...

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