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Grandstream Networks GRP260 Series User Manual
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Grandstream Networks GRP260 Series User Manual

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Grandstream Networks, Inc.
GRP260x Series - User Guide

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Summary of Contents for Grandstream Networks GRP260 Series

  • Page 1 Grandstream Networks, Inc. GRP260x Series - User Guide...

  • Page 2: Product Overview

    Thank you for purchasing Grandstream GRP260X Essential IP Phones. The GRP Series of Essential IP Phones provides simple, easy-to-use devices with zero touch provisioning for mass deployment and easy management. The four devices in the Essential series are designed to offer simple-to-use, affordable desktop IP Phones with a sleek design and next-generation features.

  • Page 3: Technical Specifications

    GRP2604P GRP260x Features at a glance Technical Specifications The following table resumes all the technical specifications including the protocols/standards supported, voice codecs, telephony features, languages, and upgrade/provisioning settings for the GRP260x series. SIP RFC3261, TCP/IP/UDP, RTP/RTCP, RTCP-XR, HTTP/HTTPS, ARP, ICMP, DNS(A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, SNMP, 802.1x, TLS, Protocols/Standards SRTP, IPV6...
  • Page 4 Efficiency PoE: IEEE802.3af Class 1, 3.84W; IEEE802.3az (EEE) (GRP2601P Only) Dimension: 208mm (L) x 180mm (W) x 63.4mm (H) (with handset) Physical Unit weight:650g; Package weight:810g (860g for GRP2601) Operation: 0°C to 40°C Temperature and Storage: -10°C to 60°C Humidity Humidity: 10% to 90% Non-condensing GRP2601/2601P phone, handset with cord, base stand, universal power supply (GRP2601 only), network Package Content...
  • Page 5 (Latvian) Nederlands (Dutch) Polski (Polish) Português (Portuguese) Русский (Russian) Svenska (Swedish) Slovenščina (Slovenian) Slovenčina (Slovak) Türkçe (Turkish) Українська (Ukrainian) 正體中文 (Traditional Chinese) WebUI Language: English 简体中文 (Simplified Chinese) ‫( اﻟﻌﺮﺑﯿﺔ‬Arabic) Čeština (Czech) Deutsch (German) Español (Spanish) Français (French) ‫( עברית‬Hebrew) Hrvatski (Croatian) Magyar (Hungarian) Italiano (Italian) 日本語...
  • Page 6 Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit AES encrypted Security configuration file, SRTP, TLS, 802.1x media access control, secure boot LCD Language: English 简体中文 (Simplified Chinese) ‫( اﻟﻌﺮﺑﯿﺔ‬Arabic) Català (Catalan) Čeština (Czech) Deutsch (German) Ελληνικά...

  • Page 7: Getting Started

    800 records), off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot-desking, personalized music ringtones and music on hold, server redundancy and fail-over HD audio Yes, HD handset and speakerphone with support for wideband audio Base Stand Yes, 2 angle positions available Wall Mountable Yes, (*wall mount sold separately) Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS...

  • Page 8: Using The Phone Stand

    ● 1 x GRP260X Main Case. ● 1 x Handset. ● 1 x Phone Stand. ● 1 x Ethernet Cable. ● 1 x Power Adapter (Except for GRP260xP). ● 1 x Phone cord. ● 1 x Quick Installation Guide. GRP260x Package Content Note Check the package before installation.
  • Page 9 3. Pull out the tab from the handset cradle (See figure below). 4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the phone is mounted on the wall (see figure below). Tab on the Handset Cradle Connecting the GRP260x To set up the GRP2600, follow the steps below:...

  • Page 10: Idle Screen

    GRP260x Back Side View GETTING TO KNOW GRP260X Idle Screen GRP260x screen displays differently depending on whether the phone is idle or in use (active). The following figures show the idle screen of GRP260x. GRP260x Idle Screen The following table describes the items displayed on the GRP260x idle screen: Displays the current date and time.
  • Page 11 ● Reject Call softkey: Rejects the incoming call when the phone is ringing. ● End Call softkey: Ends the active call. ● Transfer softkey: Transfer softkey will show up after pressing TRAN button and entering transfer target number. Press Transfer softkey to do blind transfer.
  • Page 12 Call Forward All Close Call Forward All Call History BS Contacts Blocked Calls Blocked Calls Contact Call Park New Contact / Invite Call Pick Delete Contact / Remove Delete Contact / Remove Group Ringtone Off New Group Logout Group Members Recording Pause Blacklist Conference Hold...
  • Page 13 Power Off Play Status Stop Status Menu Mark as Unread Back Mark as Read Download Mark All as Read Mark All as Read Bridge Downloading Share Upgrade System Call Pull Edit Password / Lock Status Delete Delete All Wi-Fi Refresh Wi-Fi 5G Excellent More (page select) Wi-Fi 5G Good...

  • Page 14: Using The Keypad

    Speaker Wi-Fi Fair Login Wi-Fi Poor Ringtone Wi-Fi Disconnect Ringtone Off Connect Headset Disconnect / Forget Voicemail UnRegistered SCA Account Intercom Mark All as Unread Single Box Noise Filtering Checkbox not selected Noise Filtering Off Checkbox selected Noise Filtering Status Speaker Off Energy Saving Mode enabled GRP260X LCD Icons...
  • Page 15 GRP2602 Keyboard GRP2603 Keyboard GRP2604 Keyboard Hold: Press to put call on hold or resume the call.

  • Page 16: Configuration Via Keypad

    Mute: ● During a call, Press Mute button to mute or unmute the call. ● When the phone is on idle, Press to Enable/Disable DND Headset: Press to switch between headset and handset mode in an active call. Message: Press to view voicemail messages. Transfer: Press to transfer an active call to another number.
  • Page 17 ● Account status: Shows Account registration status. ● System Status: Press to enter the sub menu for Hardware Information, Software version and IP Geographic Information. Settings sub menu contains the following options: - Account Settings: Enable/Disable SIP account, Configures Account Name, SIP server’s address, SIP User ID, SIP Auth ID, SIP Password, Outbound Proxy, and Voice Mail Access Number.
  • Page 18 Contacts sub menu includes the following options: ● Local Phonebook ● Local Group Contacts ● LDAP User could configure phonebooks/groups options here, download phonebook XML to the phone and search and dial from the local phonebook and search and dial from LDAP phonebook. Factory Functions sub menu includes the following options: ●...
  • Page 19 Note Users can also leverage the numeric keys and assign them different functions by pressing the key for 3 seconds and selecting the Mode and Value. The supported modes are : Speed Dial, Speed Dial via Active Account, Dial DTMF, Voicemail, Call Return, LDAP Search, Call History, INFO, Messages, DND, Redial, Open Door, Provision, HTTP Command.

  • Page 20: Telephony Features

    > $ [ ] { } ~ ^ | ` & g h i 4 j k l 5 m n o 6 p q r s 7 t u v 8 w x y z 9 Characters Input: abc Mode “Ab2”...

  • Page 21: Completing Calls

    multiple accounts are using the same line, there will be also the Header and name/number displayed. The figures below show the examples and differences in call screens between the two modes: Line mode: Each line key is displaying the status of a call line Key mode configured as line mode Account mode: An available account is displayed in each Line key.
  • Page 22 1. When the phone is idle, enter the number to be dialed out; 2. Take the handset off-hook, or Press the Speaker button, or Press the Headset button with the headset plugged in. 3. The call will be dialed out. Off-hook and dial.

  • Page 23: Making Calls Using Ip Addresses

    After entering the number, the phone waits for the No Key Entry Timeout (Default timeout is 4 seconds, configurable via Web GUI) before dialing out. Press SEND or # key to override the No Key Entry Timeout; If digits have been entered after taking the handset off-hook, the SEND key will work as SEND instead of showing the history of Dialed extensions;...

  • Page 24: Do Not Disturb

    When another call comes in while having an active call, the phone will produce a Call Waiting tone (stutter tone). The other LINE key will flash in red (GRP2602/GRP2603/2604). Answer the incoming call by pressing on the Answer softkey or the flashing LINE key in the case of GRP2602/GRP2603/GRP2604.

  • Page 25: Call Transfer

    If the “Enable call Waiting” Option is set to NO on WEB GUI under Account X �� Call Settings the second incoming call will be rejected. Mute During an active call, press the MUTE button to mute/unmute the microphone. The LCD will show the Mute icon on the top of the screen when the call is muted.
  • Page 26 Call Park is a feature that allows users to put an ongoing call on hold and retrieve it from any another extension. The GRP260x series supports Call Park via VPKs/MPKs as well as Enhanced Call Park using Softkeys. Call Park using Virtual Multi-Purpose Keys/Multi-Purpose Keys 1.
  • Page 27 Monitored Call Parks VPK/MPK 5. After the call is parked, the Monitored Call Park VPK/MPK LED indicator turns solid red and the remote extension appears on the LCD screen (for VPK only). Users can press the configured key to pick up the parked call. Available Parked Call Enhanced Call Park To activate the Enhanced Call Park Softkey, users need to access the phone’s Web UI and go to Phone Settings →...
  • Page 28 Call Park Softkey During Ongoing Call 2. A new prompt screen will appear to enter an extension to which the call is going to be parked. In this example, we will park the call directly to extension 1003. Call Park Screen 3.
  • Page 29 5. To retrieve the parked call, the user needs to dial the Retrieve Feature Code followed by their extension. In this scenario the Feature Code is *88 and the extension number is 1003. Parked Call Retrieved Establish Conferencing calls The GRP260x can host up to 5 conference calls. Initiate a conference call.
  • Page 30 MPK page In this section, The MPKs are listed by order (From 1 to 10). Users can configure an MPK by choosing the Mode they need to set (Speed dial, Busy Lamp Field…) and then set the Value for the MPK and its Label (Description of the button). When done, scroll down and press on Save to save the configuration.

  • Page 31: Virtual Multi-Purpose Keys

    MPK Card printing options The MPK card can be printed over the dedicated space on the BLF label (Which can be found in the GRP2604 package content) and then follow the steps below to install it on the phone: 1. Place the paper label in the groove of the phone. 2.
  • Page 32 VPK Page In this section, The VPKs are listed by order (From 1 to 12). Users can configure a VPK by choosing the Mode they need to set (Speed dial, Busy Lamp Field…) and then set the Value for the VPK and its Label (Description of the button). When done, scroll down and press on Save to save the configuration.

  • Page 33: Call Features

    Virtual extensions Tab Note For more information on configuring Virtual extensions, please refer to the following guide: GRP260x Virtual Extension User Guide Voicemail The Message waiting indicator situated above the Message button will light up in green indicating a message is waiting. Go to Web GUI��Account ��General Settings to configure Voicemail Access Number.
  • Page 34 Send Caller ID (for all subsequent calls) ● Off hook the phone. ● Dial *31 Disable Call Waiting ● Off hook the phone. ● Dial *50 Enable Call Waiting ● Of hook the phone. ● Dial *51 Call with Caller ID Blocked (per call) ●...

  • Page 35: Local Contacts

    ● Off hook the phone. ● Dial *92 and then enter the number to forward the call. ● Press OK softkey or SEND key. Cancel Delayed Call Forward. To cancel the delayed call forward: ● Off hook the phone. ● Dial *93. ●...
  • Page 36 <AddressBook> <Contact> <id>3</id> <FirstName>SAUL</FirstName> <LastName>GOODMAN</LastName> <Frequent>0</Frequent> <Phone type="Work"> <phonenumber>45426</phonenumber> <accountindex>0</accountindex> </Phone> <Phone type="Home"> <phonenumber>54786</phonenumber> <accountindex>0</accountindex> </Phone> <Phone type="Cell"> <phonenumber>08789654</phonenumber> <accountindex>0</accountindex> </Phone> <Primary>0</Primary> <Company>GRANDSTREAM</Company> <Department>SUPPORT</Department> </Contact></AddressBook> Download/Upload XML Phonebook from Web UI From the phone’s web interface under Application �� Contact ��...

  • Page 37: Local Call History

    Users can also input the “Company”, “Title”, and “Department” fields on the phonebook.xml like the previous example or through the phone’s LCD by accessing contact and pressing the “Edit” soft key to edit the contact and add extra information before saving the contact. Note: When accessing the local phonebook, users could explore all available softkeys by pressing on “More”...

  • Page 38: Ehs Headset

    /Clear call history: Press on Clear All softkey to clear the call history Note When users miss a call, the GRP260x will show a notification on the LCD idle screen indicating that a call was missed, user can check the call history then by pressing on History softkey or ignore the notification by pressing on softkey The call park feature in Broadsoft produces an audible alert and presents a visual notification.

  • Page 39: Change Log

    Press the “Yes” Softkey to confirm and the phone will reboot, or “No” Softkey to cancel the Reset. Note Warning messages displayed will automatically disappear from the LCD after a certain period of time. Restore to Factory Default via Web GUI 1.
  • Page 40 Firmware Version 1.0.3.98 Added Support to display Transfer softkey in call after enabling it in the Custom Call Screen Softkey Layout. [Call Transfer] Firmware Version 1.0.3.87 No major changes. Firmware Version 1.0.3.86 No major changes. Firmware Version 1.0.3.83 Added Energy Saving mode Icon [GRP260X LCD Icons] Firmware Version 1.0.3.72...
  • Page 41 Grandstream Networks, Inc. is not permitted. Grandstream is a registered trademark and the Grandstream logo is the trademark of Grandstream Networks, Inc. in the United States, Europe, and other countries.
  • Page 42 20 cm between the radiator and your body. CE Authentication Hereby, Grandstream Networks, Inc. declares that the radio equipment GRP2602W are in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address:...
  • Page 43 https://www.grandstream.com/support/resources/ GNU GPL INFORMATION GRP260x firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

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