Grandstream Networks GRP260X Series User Manual
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Grandstream Networks GRP260X Series User Manual

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Grandstream Networks, Inc.
GRP260X SERIES – USER GUIDE

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Summary of Contents for Grandstream Networks GRP260X Series

  • Page 1 Grandstream Networks, Inc. GRP260X SERIES – USER GUIDE...

  • Page 2: Product Overview

    GRP2603/GRP2604 offers an easy-to-use and easy-to-deploy voice endpoint. The GRP260X series delivers superior HD audio quality, rich and leading-edge telephony features, protection for privacy, and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS platforms. GRP260X series is the perfect choice for enterprise users looking for a high-quality, feature-rich multi-line executive IP phone with advanced functionalities and performance.

  • Page 3: Technical Specifications

    Technical Specifications The following table resumes all the technical specifications including the protocols/standards supported, voice codecs, telephony features, languages, and upgrade/provisioning settings for the GRP260x series. SIP RFC3261, TCP/IP/UDP, RTP/RTCP, RTCP-XR, HTTP/HTTPS, ARP, ICMP, DNS(A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, SNMP, 802.1x, TLS,...
  • Page 4 Layer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit AES encrypted Security configuration file, SRTP, TLS, 802.1x media access control, secure boot. English, Chinese, Korean, Japanese, German, Italian, French, Spanish, Portuguese, Russian, Croatian, Greek, Multi-language and more Firmware upgrade via FTP/TFTP / HTTP / HTTPS, mass provisioning using GDMS/TR-069 or AES...
  • Page 5 Base Stand Yes, 1 angle positions available Wall Mountable Yes, (*wall mount sold separately) Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit AES encrypted Security configuration file, SRTP, TLS, 802.1x media access control, secure boot English, Chinese, Korean, Japanese, German, Italian, French, Spanish, Portuguese, Russian, Croatian, Greek, Multi-language...
  • Page 6 HD audio Yes, HD handset and speakerphone with support for wideband audio Base Stand Yes, 2 angle positions available Wall Mountable Yes, (*wall mount sold separately) Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit AES encrypted Security configuration file, SRTP, TLS, 802.1x media access control, secure boot English, Chinese, Korean, Japanese, German, Italian, French, Spanish, Portuguese, Russian, Croatian, Greek...

  • Page 7: Getting Started

    800 records), off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot-desking, personalized music ringtones and music on hold, server redundancy and fail-over HD audio Yes, HD handset and speakerphone with support for wideband audio Base Stand Yes, 2 angle positions available Wall Mountable Yes, (*wall mount sold separately) Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS...

  • Page 8: Using The Phone Stand

    Figure 1: GRP260x Package Content Note Check the package before installation. If you find anything missing, contact your system administrator. Connecting and Setting Up the GRP260x The GRP260x phones can be installed on the desktop using the phone stand or attached on the wall using the slots for wall mounting.
  • Page 9 Figure 3: Tab on the Handset Cradle Connecting the GRP260x To set up the GRP2600, follow the steps below: 1. Connect the handset and main phone case with the phone cord. 2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable.

  • Page 10: Idle Screen

    Figure 4: GRP2600 Back Side View GETTING TO KNOW GRP260X Idle Screen GRP260x screen displays differently depending on whether the phone is idle or in use (active). The following figures show the idle screen of GRP260x. Figure 5: GRP260x Idle Screen The following table describes the items displayed on the GRP260x idle screen: Displays the current date and time.
  • Page 11 ● Reject Call softkey: Rejects the incoming call when the phone is ringing. ● End Call softkey: Ends the active call. ● Transfer softkey: Transfer softkey will show up after pressing TRAN button and entering transfer target number. Press Transfer softkey to do blind transfer.
  • Page 12 Call Forward All Close Call Forward All Call History BS Contacts Blocked Calls Blocked Calls Contact Call Park New Contact / Invite Call Pick Delete Contact / Remove Delete Contact / Remove Group Ringtone Off New Group Logout Group Members Recording Pause Blacklist Conference Hold...
  • Page 13 Power Off Play Status Stop Status Menu Mark as Unread Back Mark as Read Download Mark All as Read Mark All as Read Bridge Downloading Share Upgrade System Call Pull Edit Password / Lock Status Delete Delete All Wi-Fi Refresh Wi-Fi 5G Excellent More (page select) Wi-Fi 5G Good...

  • Page 14: Using The Keypad

    Speaker Wi-Fi Fair Login Wi-Fi Poor Ringtone Wi-Fi Disconnect Ringtone Off Connect Headset Disconnect / Forget Voicemail UnRegistered SCA Account Intercom Mark All as Unread Single Box Noise Filtering Checkbox not selected Noise Filtering Off Checkbox selected Noise Filtering Status Speaker Off Energy Saving Mode enabled Table 8: GRP260X LCD Icons...
  • Page 15 Figure 7: GRP2602 Keyboard Figure 8: GRP2603 Keyboard Figure 9: GRP2604 Keyboard Hold: Press to put call on hold or resume the call.

  • Page 16: Configuration Via Keypad

    Mute: ● During a call, Press Mute button to mute or unmute the call. ● When the phone is on idle, Press to Enable/Disable DND Headset: Press to switch between headset and handset mode in an active call. Message: Press to view voicemail messages. Transfer: Press to transfer an active call to another number.
  • Page 17 ● Account status: Shows Account registration status. ● System Status: Press to enter the sub menu for Hardware Information, Software version and IP Geographic Information. Settings sub menu contains the following options: - Account Settings: Enable/Disable SIP account, Configures Account Name, SIP server’s address, SIP User ID, SIP Auth ID, SIP Password, Outbound Proxy, and Voice Mail Access Number.
  • Page 18 ● Keypad/Led Diagnosis: All LEDs will light up Press all the available keys on the phone. The LCD will display the name for the keys to be pressed to finish the keyboard diagnostic mode. Press Hook button to exit. ● Certification Verification: Verify the certificate loaded on the phone. Reboot Reboots the phone.
  • Page 19 Table 11: Characters Input ABC Mode “ABC” Mode: This mode allows to enter capital letters, digits, and symbolic characters. The following table describes the allowed characters for each key. Description Description Description 1 . : @ + , ' " - ? ! ( ) / _ ;...

  • Page 20: Telephony Features

    G H I g h i 4 J K L j k l 5 M N O m n o 6 W X Y Z w x y P Q R S p q r s 7 T U V t u v 8 Table 14: Ab2 Mode TELEPHONY FEATURES Make Phone Calls...

  • Page 21: Completing Calls

    Figure 12 : Key mode configured as account mode The key mode setting can be configured from the phone’s Web GUI �� Phone Settings �� Call Settings. Completing Calls There are several ways to complete a call. On-hook dialing. Enter the number when the phone is on-hook and then send it out. 1.

  • Page 22: Making Calls Using Ip Addresses

    Via Call History. Dial the number logged in the phone’s call history. 1. Press the MENU button to bring up the main menu then enter Call History; or 2. Press the “History” soft key when the phone is in an idle state; 3.
  • Page 23 When only dialing the IP address (example: 192*168*1*60) the call will automatically go through the default port 5060. Answering Phone Calls Receiving Calls Single incoming call. The phone rings with the selected ring tone. The corresponding LINE key will flash in red (GRP2602/GRP2603/GRP2604) and the screen will indicate an incoming call.

  • Page 24: Call Transfer

    Users can place a call on hold by pressing the HOLD softkey during an ongoing call. The active LINE key will blink in green (GRP2602/GRP2603/GRP2604). The call can be resumed by pressing on the Hold softkey again. When there is a new call, the call screen will display the new incoming call information, and the Call waiting tone (stutter tone) will be audible during the active call, Use the UP/DOWN keys to switch between the two calls screens.
  • Page 25 When there is an incoming call, users could choose to not take the call and forward it to another number instead by pressing on the Forward /Transfer softkey and then dial the forward target number and press on again, the call will be then immediately forwarded to that number.
  • Page 26 Figure 14: MPK page In this section, The MPKs are listed by order (From 1 to 10). Users can configure an MPK by choosing the Mode they need to set (Speed dial, Busy Lamp Field…) and then set the Value for the MPK and its Label (Description of the button). When done, scroll down and press on Save to save the configuration.

  • Page 27: Virtual Multi-Purpose Keys

    Figure 16: MPK Card printing options The MPK card can be printed over the dedicated space on the BLF label (Which can be found in the GRP2604 package content) and then follow the steps below to install it on the phone: 1.
  • Page 28 Figure 18: VPK Page In this section, The VPKs are listed by order (From 1 to 12). Users can configure a VPK by choosing the Mode they need to set (Speed dial, Busy Lamp Field…) and then set the Value for the VPK and its Label (Description of the button). When done, scroll down and press on Save to save the configuration.

  • Page 29: Call Features

    Call Features The GRP260x supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call forward, etc. Block Caller ID (for all subsequent calls) ● Off hook the phone. ● Dial *30 Send Caller ID (for all subsequent calls) ●...

  • Page 30: Local Contacts

    ● Dial *90 and then enter the number to forward the call. ● Press OK softkey or SEND key. Cancel Busy Call Forward. To cancel the busy call forward: ● Off hook the phone. ● Dial *91. ● Hang up the call. Delayed Call Forward.
  • Page 31 <AddressBook> <Contact> <id>3</id> <FirstName>SAUL</FirstName> <LastName>GOODMAN</LastName> <Frequent>0</Frequent> <Phone type="Work"> <phonenumber>45426</phonenumber> <accountindex>0</accountindex> </Phone> <Phone type="Home"> <phonenumber>54786</phonenumber> <accountindex>0</accountindex> </Phone> <Phone type="Cell"> <phonenumber>08789654</phonenumber> <accountindex>0</accountindex> </Phone> <Primary>0</Primary> <Company>GRANDSTREAM</Company> <Department>SUPPORT</Department> </Contact></AddressBook> Download/Upload XML Phonebook from Web UI From the phone’s web interface under Application �� Contact ��...

  • Page 32: Local Call History

    Users can also input the “Company”, “Title”, and “Department” fields on the phonebook.xml like the previous example or through the phone’s LCD by accessing contact and pressing the “Edit” soft key to edit the contact and add extra information before saving the contact. Note: When accessing the local phonebook, users could explore all available softkeys by pressing on “More”...

  • Page 33: Ehs Headset

    Clear call history: Press on Clear All softkey to clear the call history Note: When users miss a call, the GRP260x will show a notification on the LCD idle screen indicating that a call was missed, user can check the call history then by pressing on History softkey or ignore the notification by pressing on softkey.

  • Page 34: Change Log

    2. Navigate to Maintenance �� Upgrade and provisioning �� Advanced Settings �� Factory reset. 3. Press on Start Button situated against the Factory reset option Click “OK” to confirm and the phone will reboot, or on “Cancel” to cancel the Reset. CHANGELOG This section documents significant changes from previous versions of user manuals for GRP260x.
  • Page 35 Grandstream Networks, Inc. is not permitted. Grandstream is a registered trademark and the Grandstream logo is the trademark of Grandstream Networks, Inc. in the United States, Europe, and other countries.
  • Page 36 20 cm between the radiator and your body. CE Authentication Hereby, Grandstream Networks, Inc. declares that the radio equipment GRP2602W are in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address:...
  • Page 37 https://www.grandstream.com/support/resources/ GNU GPL INFORMATION GRP260x firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

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