Grandstream Networks GRP2601 User Manual
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Grandstream Networks GRP2601 User Manual

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Grandstream Networks, Inc.
GRP2601(P) | GRP2602(P/W)
GRP2603(P) | GRP2604(P)
Essential IP Phones
User Guide
GRP2601/GRP2601P
GRP2602/GRP2602P/GRP2602W
GRP2603/GRP2603P
GRP2604/GRP2604P

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  • Page 1 Grandstream Networks, Inc. GRP2601(P) | GRP2602(P/W) GRP2603(P) | GRP2604(P) Essential IP Phones User Guide GRP2601/GRP2601P GRP2602/GRP2602P/GRP2602W GRP2603/GRP2603P GRP2604/GRP2604P...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe, and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 If any trouble experienced with this equipment, please contact (Agent in the US): Company Name: Grandstream Networks, Inc. Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA...
  • Page 4 U.S. FCC Part 15 Regulatory Information This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 5 20 cm between the radiator and your body. CE Authentication Hereby, Grandstream Networks, Inc. declares that the radio equipment GRP2602W are in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.grandstream.com/support/resources/...
  • Page 6 GNU GPL INFORMATION GRP260x firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/sites/default/files/Resources/grp260x_gnu_gpl.zip P a g e...

  • Page 7: Table Of Contents

    Table of Content DOCUMENT PURPOSE ....................10 CHANGE LOG ......................11 Firmware Version 1.0.1.41 ........................11 Firmware Version 1.0.1.36 ........................11 Firmware Version 1.0.1.18 ........................11 WELCOME ........................12 PRODUCT OVERVIEW ....................13 Feature Highlights ..........................13 Technical Specifications ........................14 GETTING STARTED .....................
  • Page 8 Multiple SIP Accounts and Lines ....................37 Completing Calls ........................... 38 Making Calls Using IP Addresses ....................40 Answering Phone Calls ........................40 Receiving Calls ..........................40 Do Not Disturb ..........................41 Add Contact to Blacklist ........................ 41 During a Phone Call ..........................42 Call Waiting/Call Hold ........................
  • Page 9 Figure 3: Tab on the Handset Cradle ......................21 Figure 4: GRP2600 Back Side View ......................22 Figure 5: GRP260x Idle Screen ........................23 Figure 6: GRP2601 Keyboard ........................28 Figure 7: GRP2602 Keyboard ........................28 Figure 8: GRP2603 Keyboard ........................29 Figure 9: GRP2604 Keyboard ........................
  • Page 10 Table of Tables Table 1: GRP260x Features in a glance ..................... 13 Table 2: GRP2601/GRP2601P Technical Specifications ................14 Table 3: GRP2602/GRP2602P/GRP2602W Technical Specifications ............15 Table 4: GRP2603/GRP2603P Technical Specifications ................16 Table 5: GRP2604/GRP2604P Technical Specifications ................18 Table 6: Equipment Packaging ........................

  • Page 11: Document Purpose

    DOCUMENT PURPOSE This document describes how to configure the GRP260x via phone's LCD menu and web UI menu to fully manipulate phone's features. learn advanced functions GRP260x, please visit http://www.grandstream.com/support to download the latest “GRP260x Administration Guide”. This guide covers following topics: •...

  • Page 12: Change Log

    CHANGE LOG This section documents significant changes from previous versions of user manuals for GRP260x. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.1.41 • Added VLAN tag settings on Device LCD menu.

  • Page 13: Welcome

    WELCOME Thank you for purchasing Grandstream GRP260X Essential IP Phones. Part of the GRP series of Carrier-Grade IP Phones, the GRP2601/GRP2602 is an essential 2-line model designed with zero-touch provisioning for mass deployment and easy management. It features a sleek design and a suite of next-generation features including 5-way voice conferencing to maximize productivity and dual band Wi-Fi support (GRP2602W only), EHS support for Plantronics &...

  • Page 14: Product Overview

    Feature Highlights The following tables contain the major features of the GRP260x: Table 1: GRP260x Features in a glance  4 programmable context-sensitive soft keys.  10/100M network ports. GRP2601  Integrated PoE (for GRP2601P only). GRP2601P  5-way conference. ...

  • Page 15: Technical Specifications

    The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages, and upgrade/provisioning settings for the GRP260x series. Table 2: GRP2601/GRP2601P Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP, RTCP-XR, HTTP/HTTPS, ARP, ICMP, Protocols/Standards DNS(A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, SNMP, 802.1x, TLS, SRTP, IPV6...

  • Page 16: Table 3: Grp2602/Grp2602P/Grp2602W Technical Specifications

    Temperature and Storage: -10°C to 60°C Humidity Humidity: 10% to 90% Non-condensing GRP2601/2601P phone, handset with cord, base stand, universal power supply Package Content (GRP2601 only), network cable, Quick Installation Guide FCC: Part 15 Class B; FCC Part 68 HAC;...

  • Page 17: Table 4: Grp2603/Grp2603P Technical Specifications

    Auxiliary Ports RJ9 headset jack (allowing EHS with Plantronics & Jabra &Sennheiser headsets) Hold, transfer, forward, 3-way conference, call park, call pickup, shared-call- appearance(SCA)/bridged-line-appearance(BLA), downloadable phonebook Telephony Features (XML, LDAP, up to 2000 items), call waiting, call log (up to 800 records), off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot-desking, personalized music ringtones and music on hold, server redundancy and fail-over HD audio...
  • Page 18 3 SIP account keys with dual-color LED, 4 XML programmable context sensitive soft keys, 5 (navigation, menu) keys. 9 dedicated function keys for: Feature Keys MESSAGE(with LED indicator), TRANSFER, HOLD, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOL+, VOL- Support for G7.29A/B, G.711µ/a-law, G.726, G.722(wide-band),G723,iLBC, Voice Codec OPUS, in-band, and out-of-band DTMF(in audio, RFC2833, SIP INFO), VAD, AEC, CNG, PLC, AGC...

  • Page 19: Table 5: Grp2604/Grp2604P Technical Specifications

    Table 5: GRP2604/GRP2604P Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP, RTCP-XR, HTTP/HTTPS, ARP, ICMP, Protocols/Standards DNS(A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, SNMP, 802.1x, TLS, SRTP, IPV6 Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports, integrated PoE Network Interfaces (GRP2603P only) Graphic Display...
  • Page 20 Temperature and Operation: 0°C to 40°C Storage: -10°C to 60°C Humidity: 10% to 90% Non- Humidity condensing GRP2604 phone, handset with cord, base stand, universal power supply Package Content (GRP2604 only), network cable, Quick Installation Guide FCC: Part 15 Class B; FCC Part 68 HAC; CE: EN 55032;...

  • Page 21: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and information for obtaining the best performance with the GRP260x phone. Equipment Packaging Table 6: Equipment Packaging GRP260x • 1 x GRP260x Main Case. • 1 x Handset.

  • Page 22: Connecting And Setting Up The Grp260X

    Connecting and Setting Up the GRP260x The GRP260x phones can be installed on the desktop using the phone stand or attached on the wall using the slots for wall mounting. Figure 2: phone Stand and Mounting Slots on the GRP260x Using the Phone Stand To install the phone on the table with the phone stand, attach the phone stand to the bottom of the phone through the phone stand slot.

  • Page 23: Connecting The Grp260X

    Connecting the GRP260x To setup the GRP2600, follow the steps below: 1. Connect the handset and main phone case with the phone cord. 2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable.

  • Page 24: Getting To Know Grp260X

    GETTING TO KNOW GRP260X Idle Screen GRP260x screen displays differently depending on whether the phone is idle or in use (active). The following figures show the idle screen of GRP260x. Figure 5: GRP260x Idle Screen The following table describes the items displayed on the GRP260x idle screen: Table 7: LCD Display Definitions Displays the current date and time.

  • Page 25: Table 8: Grp260X Lcd Icons

    Programmable Keys > Idle Screen Softkeys > Custom Softkey Layout The softkeys are context sensitive and will change depending on the call status of the phone. Here are the main softkeys in call screen. • Dial Dials the call out after off hook and entering the number. •...
  • Page 26 New Call Capital Letter Input Method Redial Lowercase Input Method Call Return Digital Input Method Hang up Settings / Configuration Call Waiting Call Center Account available Speed Dial/Speed Dial via Active Call Center Account Unavailable Account Transfer Multicast Listen Call Forward All Close Call Forward All Call History BS Contacts...
  • Page 27 Missed Cloud Conference Noise Shield Off GDS Door More GDS Door Open Lock Screen Hold Unlock Screen UnHold Voicemail Unread Recording On Play Recording Off Stop Power Off Play Status Stop Status Menu Mark as Unread Back Mark as Read Download Mark All as Read Download To…...
  • Page 28 OK / Save Wi-Fi 2.4G Excellent Cancel Wi-Fi 2.4G Good Backspace Wi-Fi 2.4G Fair Switch / Convert Wi-Fi 2.4G Poor Text Message Wi-Fi Excellent New Text Message Wi-Fi Good Speaker Wi-Fi Fair Login Wi-Fi Poor Ringtone Wi-Fi Disconnect Ringtone Off Connect Headset Disconnect / Forget...

  • Page 29: Using The Keypad

    Using the Keypad Figure 6: GRP2601 Keyboard Figure 7: GRP2602 Keyboard P a g e | 28 GRP260x User Guide Version 1.0.1.41...

  • Page 30: Figure 8: Grp2603 Keyboard

    Figure 8: GRP2603 Keyboard Figure 9: GRP2604 Keyboard Table 9: GRP260x Keypad Buttons Hold. Press to put call on hold or resume the call. Mute. • During a call, Press Mute button to mute or unmute the call. • When the phone is on idle, Press to Enable/Disable DND Headset.

  • Page 31: Configuration Via Keypad

    Transfer. Press to transfer an active call to another number. Speaker. Press to switch between speaker and handset mode in an active call. Send/Redial Volume. Adjust volume. Navigation keys. • In idle screen, press up key to display the IP. •...

  • Page 32: Table 10: Configuration Menu

    Table 10: Configuration Menu Displays account status, network status, software version number and Hardware • Network status. Press to enter the sub menu for IP setting information (DHCP/Static IP/PPPoE), IPv4 address, IPv6 address, MAC address, Subnet Mask, Gateway, DNS and NTP servers.
  • Page 33 users enabled Keypad lock without configuring a password; They can unlock the phone by pressing on the unlock softkey. Headset Type Choose the headset type of the headset connect to the phone. Users could choose Normal, Plantronics EHS, Jabra EHS, Sennheiser EHS. •...
  • Page 34 Wi-Fi Band Choose Wi-Fi band (2G , 5G or 2G&5G). Wi-Fi Network Scans and displays available Wi-Fi networks. • Instant Messages Displays received instant messages Messages • Voicemail Displays voicemail message information in the following format: Normal/Urgent Displays Local Call Logs: “All” Calls / “Missed” Calls/ “Dialed” Calls/ “Answered” Call History Calls.

  • Page 35: Figure 10: Keypad Menu Configuration Flow

    Figure 10: Keypad Menu Configuration Flow P a g e | 34 GRP260x User Guide Version 1.0.1.41...

  • Page 36: Characters Input

    Characters Input The GRP260x keypad can be used by tapping on an input field. GRP260x keypad has 4 modes “123”, “ABC”, “abc” and “Ab2”. Default mode is “Ab2”. Note: If the input field is accepting only digits, only “123” mode will be available. •...

  • Page 37: Table 14: Ab2 Mode

    Table 14: Ab2 Mode Description Description Description 1 . : @ + , ' " - ? ! ( ) / _ ; % A B C a b c 2 D E F e d f 3 = < > $ [ ] { } \ ~ ^ | ` & G H I g h i 4 J K L j k l 5 M N O m n o 6...

  • Page 38: Telephony Features

    Multiple SIP Accounts and Lines The GRP2601 supports 2 SIP accounts and 2 line; GRP2602 supports up to 4 SIP accounts with 2 line keys; GRP2603/GRP2604 supports up to 6 SIP accounts with 3 line keys. Each account is capable of independent SIP server, user, and NAT settings.

  • Page 39: Completing Calls

    Figure 12 : Key mode configured as account mode Key mode setting can be configured from the phone’s Web GUI → Phone Settings → Call Settings. Completing Calls There are several ways to complete a call. • On hook dialing. Enter the number when the phone is on hook and then send out. 1.
  • Page 40 When user enters * as the first digit of the target number, the phone will list all the available feature codes. • Redial. Redial the last dialed number. 1. Take handset off hook; or • Press Speaker button; or • Press Headset button with headset plugged in;...

  • Page 41: Making Calls Using Ip Addresses

    • (#) or (*) can be chosen as send keys from WEB GUI → Accounts → Account X → Call Settings → Key as Send. • During an active call, users can see the call info on LCD: - The call lasting time - Contact information if the number is already saved in phonebook.

  • Page 42: Do Not Disturb

    handset off hook, or using Speaker/Headset, or pressing Answer softkey ❑ Multiple incoming calls When another call comes in while having an active call, the phone will produce a Call Waiting tone (stutter tone). The other LINE key will flash in red (GRP2602/GRP2603/2604). Answer the incoming call by pressing on the Answer softkey or the flashing LINE key in case of GRP2602/GRP2603/GRP2604.

  • Page 43: During A Phone Call

    The LCD will show the Mute icon on the top of screen when the call is muted. Call Transfer GRP2601/GRP2602/GRP2603/GRP2604 supports Blind Transfer and Attended Transfer: • Blind Transfer. 1. During active call, press TRANSFER button 2.

  • Page 44: Call Forwarding

    • Attended Transfer. • During active call, press TRANSFER button • Dial Transfer destination number and press on dial softkey • The first call will be put on Hold and a new call will be initiated with the transfer destination. •...

  • Page 45: Multi-Purpose Keys (Grp2604 Only)

    • View Conference members. Users can view conference members by pressing on conference info softkey , Information related to conference members will then be displayed. • Kick Conference members. During conference, press on conference info softkey to view conference members. Then use UP/DOWN softkey to select a member and press on kick softkey to kick the selected number from conference.

  • Page 46: Figure 15 : Mpk Preview

    Label (Description of the button). When done, scroll down and press on Save to save the configuration. The Preview Section will show the label of each configured MPK in order: Figure 15 : MPK Preview Users can print the card containing the configured MPK information by pressing on Print and then configure the printing options and preferences such as the Print Destination, print all pages or specific ones, Layout, Paper size, Margins, Scale, whether to display headers and footers and background colors …...

  • Page 47: Voicemail

    Figure 16 : MPK Card printing options The MPK card can be printed over the dedicated space on the BLF label (Which can be found in the GRP2604 package content) and then follow the steps below to install it on the phone: 1.

  • Page 48: Call Features

    To retrieve the voicemail: • Press Message hard key to dial into the voicemail box. • Select an account and check the number of Normal/Urgent voicemail displayed on screen. make operations according to the voice prompt. • Press on dial softkey and follow the voice prompt to dial Voicemail access number and password which is configured on SIP server.
  • Page 49 Call with Caller ID Blocked (per call) • Off hook the phone; • Dial *67 and then enter the number to dial out. Call with Caller ID Enabled (per call) • Off hook the phone; • Dial *82 and then enter the number to dial out. Call with Call Waiting Disable (per call) •...
  • Page 50 • Dial *92 and then enter the number to forward the call; • Press OK softkey or SEND key. Cancel Delayed Call Forward. To cancel the delayed call forward: • Off hook the phone; • Dial *93; • Hang up the call. Note: If the following feature codes do not work on your phone, please contact Administrator to turn on the “Enable Local Call Features”...

  • Page 51: Contacts

    CONTACTS Local Contacts The local contacts can save up to 2000 entries. Users can manage contacts by adding, deleting, and modifying single contacts, downloading contacts from HTTP/TFTP server, importing contacts from external storage, and exporting contacts to external storage. For more details, please refer to the admin Guide: http://www.grandstream.com/sites/default/files/Resources/GRP260X_administration_guide.pdf Add a single Contact On the Local Contacts menu, select Local Phonebook then press on Add contact softkey...

  • Page 52: Download/Upload Xml Phonebook From Web Ui

    <accountindex>0</accountindex> </Phone> <Phone type="Cell"> <phonenumber>08789654</phonenumber> <accountindex>0</accountindex> </Phone> <Primary>0</Primary> <Company>GRANDSTREAM</Company> <Department>SUPPORT</Department> </Contact></AddressBook> Download/Upload XML Phonebook from Web UI From the phone’s web interface under Application → Contact → Phonebook Management, Use the button “Download” to retrieve the XML phonebook currently configured on the phone. Press the button “Upload”...

  • Page 53: Call History

    CALL HISTORY Local Call History There are two categories in the local call history. Users could use LEFT/RIGHT navigation keys to switch between All calls Tab; Missed Calls Tab; Dialed Calls Tab; Answered Calls Tab and Blocked calls Tab. Below is the LCD icons indication for each type of calls: Table 16: Call History icons Dialed Missed...

  • Page 54: Diagnosis

    DIAGNOSIS Users could access factory functions menu to diagnosis the phone’s hardware/software. To do so please access to LCD menu under Factory Functions. Figure 19: Factory Functions These tools can be used to check the hardware and software status of the phone like verifying the LED, keypad buttons, Microphone/speaker functionality and certificates verification …etc.

  • Page 55: Ehs Headset

    EHS HEADSET The GRP260x supports normal RJ9 headset jack (allowing EHS with Plantronics & Jabra & Sennheiser headsets). Connect EHS Headset (Plantronics) to the GRP260x. To use headset mode, press headset button on the phone. A headset icon will show on status bar. The EHS headset will ring when there is an incoming call.

  • Page 56: Restore Factory Default Settings

    RESTORE FACTORY DEFAULT SETTINGS Warning: Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider. Restore factory settings using LCD menu Please follow the instructions below to reset the phone: 1.

  • Page 57: Experiencing Grp260X

    EXPERIENCING GRP260x http://www.grandstream.com Please visit our website: to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation, and news on new products. product related documentation, FAQs User and Developer Forum We encourage you to browse our for answers to your general questions.

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