Vertiv Avocent LongView 5500 Series Installer/User Manual
Vertiv Avocent LongView 5500 Series Installer/User Manual

Vertiv Avocent LongView 5500 Series Installer/User Manual

High performance kvm extender system
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Avocent® LongView™ 5500/5520
Installer/User Guide
High Performance KVM Extender System

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Summary of Contents for Vertiv Avocent LongView 5500 Series

  • Page 1 Avocent® LongView™ 5500/5520 Installer/User Guide High Performance KVM Extender System...
  • Page 2 The products covered by this instruction manual are manufactured and/or sold by Vertiv. This document is the property of Vertiv and contains confidential and proprietary information owned by Vertiv. Any copying, use or disclosure of it without the written permission of Vertiv is strictly prohibited.
  • Page 3: Table Of Contents

    Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide TABLE OF CONTENTS 1 Product Overview 1.1  Features and Benefits 1.1.1  Video support 1.1.2  Extended Display Identification Data (EDID) management 1.1.3  USB support 1.1.4  Audio support 1.1.5  Serial support 1.2  Appearance and Components...
  • Page 4 Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide This page intentionally left blank Proprietary and Confidential ©2024 Vertiv Group Corp.
  • Page 5: Product Overview

    This document primarily focuses on the basic operations of the extender system. To initially install the system, please refer to the Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Quick Installation Guide located on the product page at www.vertiv.com.
  • Page 6: Usb Support

    Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide • 2560 x 1440 (WQHD) • 2560 x 1600 (2.5K) • 2560 x 1600 (WQXGA) • 2560 x 2048 (QSXGA) • 3840 x 2160 (UHD) • 4096 x 2160 (4K) 1.1.3  USB support...
  • Page 7: Appearance And Components

    Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide 1.2  Appearance and Components Figure 1.1    below and Figure 1.2    on the next page show the connectors on the transmitters and receivers. Figure 1.1   Avocent LongView 5520 Transmitter...
  • Page 8 Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide Figure 1.2   Avocent LongView 5520 Receiver Number Description Recessed reset button USB port for HID devices USB port for transparent USB Front panel indicators Microphone input Headphone output Remote port for RS232 serial devices USB ports for keyboard and mouse...
  • Page 9: Status Indicators

    Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide 1.2.1  Status indicators The transmitter and receiver contain various indicators that provide status updates. Each extender has four multi-color indicators on their front panels. Table 1.2   Status Indicators Descriptions...
  • Page 10: Operating Modes

    Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide 1.3  Operating Modes The Avocent LongView 5500/5520 extender system maximizes the data transferred between the extenders. The achievable throughput depends on the length and quality of the cable links joining the units.
  • Page 11: Operation

    Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide 2 Operation The Avocent LongView 5500/5520 extender system is designed to be transparent in operation. All peripherals should respond as they would when connected to your host computer. 2.1  Accessing the Dashboard The Avocent LongView 5500/5520 extender system typically configures itself automatically, collecting EDID information from attached monitors and passing the details to the host computer.
  • Page 12: Using Hotkeys

    Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide Figure 2.3   Priority Mode Example To choose the dual-head mode:  Press and release the Ctrl key three times in quick succession. The three keyboard indicators flash once per second.
  • Page 13: Resetting A Transmitter Or Receiver

    After a few seconds, the power indicator changes from red to green to indicate the reset is complete. 2.4  Upgrading Firmware Firmware upgrades can be found from the Vertiv™ Avocent® LongView™ 5000 Series product page at www.vertiv.com. To upgrade the firmware: ...
  • Page 14 Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide This page intentionally left blank Proprietary and Confidential ©2024 Vertiv Group Corp. 2 Operation...
  • Page 15: Appendices

    Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide Appendices Appendix A:  Technical Support and Contacts A.1  Technical Support/Service in the United States Vertiv Group Corporation 24x7 dispatch of technicians for all products. 1-800-543-2378 Liebert® Thermal Management Products 1-800-543-2378 Liebert®...
  • Page 16: Appendix B:  Technical Specifications

    Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide Appendix B:  Technical Specifications Category LongView 5500 LongView 5520 Environmental Nominal Operating Power (W) Peak Power (W) External Power 12V DC, 1.5A 12V DC, 1.5A Max operating Altitude (m)
  • Page 17: Appendix C:  Remote Port Pin-Out

    Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide Appendix C:  Remote Port Pin-out The REMOTE port uses a 6p6c socket. The pin-out is listed below. NOTE: Pins 2 and 3 are inactive. However, they are still connected internally. No links should be made to these pins.
  • Page 18 Vertiv™ Avocent® LongView™ 5500/5520 High Performance KVM Extender System Installer/User Guide...
  • Page 19 Vertiv.com | Vertiv Headquarters, 505 N Cleveland Ave, Westerville, OH 43082 USA ©2024 Vertiv Group Corp. All rights reserved. Vertiv™ and the Vertiv logo are trademarks or registered trademarks of Vertiv Group Corp. All other names and logos referred to are trade names, trademarks or registered trademarks of their respective owners. While every precaution has been taken to ensure accuracy and completeness here, Vertiv Group Corp.

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