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The products covered by this instruction manual are manufactured and/or sold by Vertiv. This document is the property of Vertiv and contains confidential and proprietary information owned by Vertiv. Any copying, use, or disclosure of it without the written permission of Vertiv is strictly prohibited.
Vertiv™ LongView™ 5020 High Performance KVM Extender System Installer/User Guide TABLE OF CONTENTS 1 Product Overview 1.1 Features and Benefits 1.1.1 Video support 1.1.2 Extended Display Identification Data (EDID) management 1.1.3 USB support 1.1.4 Audio support 1.1.5 Serial support 1.2 Appearance and Components 1.3 Operating Modes...
Vertiv™ LongView™ 5020 High Performance KVM Extender System Installer/User Guide 1 Product Overview The Avocent LongView 5020 extender system is a DisplayPort KVM extender that enables you to locate the critical computing hardware in a secure and temperature controlled environment, away from the user workstation, while maintaining the same desktop experience.
Vertiv™ LongView™ 5020 High Performance KVM Extender System Installer/User Guide 1.1.5 Serial support The transmitters and receivers each have a serial Options port, which operates as a serial connection that can be used for either: • Updating the firmware of the unit. See Upgrading Firmware on page 11.
Vertiv™ LongView™ 5020 High Performance KVM Extender System Installer/User Guide 1.2 Appearance and Components Figure 1.1 below and Figure 1.2 on the next page shows the connectors on the transmitters and receivers. Figure 1.1 Avocent LongView 5020 Transmitter Item Description...
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Vertiv™ LongView™ 5020 High Performance KVM Extender System Installer/User Guide Figure 1.2 Avocent LongView 5020 Receiver Item Description Headphone input Microphone input USB port Front panel indicators High-speed USB port System reset Audio line-out Audio line-in Optional B link Main A link...
Vertiv™ LongView™ 5020 High Performance KVM Extender System Installer/User Guide Table 1.1 below contains indicator descriptions for both the transmitter and receiver. Table 1.1 Front Panel Indicator Description Indicator Mode Description Main A link is connected. Flashes Main A link is not connected.
Vertiv™ LongView™ 5020 High Performance KVM Extender System Installer/User Guide 2 Peripheral Connections 2.1 Video Display Two DisplayPorts are provided on the rear panel of the transmitters. When using high resolution video displays, it is important that the video bandwidth requirements are within the capabilities of the port to which they are attached. The bandwidth availability of the two ports on the receiver unit can be different and is greatly affected by the mode in which the extender system is running.
Vertiv™ LongView™ 5020 High Performance KVM Extender System Installer/User Guide 2.5 Audio The receiver has two analog audio inputs, a microphone input on the front panel and a line-in input on the rear of the receiver. You can choose between these two analog inputs using a hotkey switch.
Vertiv™ LongView™ 5020 High Performance KVM Extender System Installer/User Guide 3 Operation The Avocent LongView 5020 extender system is designed to be transparent in operation. All peripherals should respond as they would when connected to your host computer. 3.1 Accessing the Dashboard The dashboard provides a quick overview of link quality as well as confirmation of the current link rate mode and the firmware revisions of both the transmitter and receiver units.
Vertiv™ LongView™ 5020 High Performance KVM Extender System Installer/User Guide To use hotkeys: Using a USB keyboard attached to one of the USB A ports on the receiver, press CRTL three times. The three keyboard indicators will all flash, once per second.
Vertiv™ LongView™ 5020 High Performance KVM Extender System Installer/User Guide 3.4 Upgrading Firmware The Avocent LongView 5020 extender system is flash upgradeable. The same upgrade file is used to upgrade both the transmitter and receiver units, but the units are upgraded separately.
Vertiv™ LongView™ 5020 High Performance KVM Extender System Installer/User Guide Appendices Appendix A: Technical Support and Contacts A.1 Technical Support/Service in the United States Vertiv Group Corporation 24x7 dispatch of technicians for all products. 1-800-543-2378 Liebert® Thermal Management Products 1-800-543-2378 Liebert®...
Vertiv™ LongView™ 5020 High Performance KVM Extender System Installer/User Guide Appendix B: Pin-outs The Options port on each extender accepts either 8p8c or 10p10c connectors, as required. Figure 3.1 Port Pinouts 8p8c 10p10c Signal Not used 5 VDC power output (100 mA maximum)
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Vertiv™ LongView™ 5020 High Performance KVM Extender System Installer/User Guide...
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