Pitney Bowes SendPro C Auto PCN 9H10 Operator's Manual
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Pitney Bowes SendPro C Auto PCN 9H10 Operator's Manual

Pitney Bowes SendPro C Auto PCN 9H10 Operator's Manual

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Shipping & Mailing
Postage Meters
SendPro® C Auto
PCN 9H10
Operator Guide
Canadian English Edition
SV63245-enca Rev B
July 31, 2024

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Summary of Contents for Pitney Bowes SendPro C Auto PCN 9H10

  • Page 1 Shipping & Mailing Postage Meters SendPro® C Auto PCN 9H10 Operator Guide Canadian English Edition SV63245-enca Rev B July 31, 2024...
  • Page 2 However, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products. Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is granted by providing this information.

  • Page 3: Table Of Contents

    Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Forgetting a Wi-Fi network Checking your network connection Finding the MAC address for wired and wireless networks Setting up a Proxy server Pitney Bowes Operator Guide July 2024...
  • Page 4 6 - Mailing and Shipping Printing a shipping label Printing an international shipping label Reprinting a Canada Post, UPS or FedEx shipping label Canceling a UPS or FedEx shipping label Printing a Canada Post return shipping label Pitney Bowes Operator Guide July 2024...
  • Page 5 9 - History and Reports Printing a funds report Running account reports Setting the report period for an account Setting the account report preferences 10 - Printing Printing additional postage Printing postage on tapes Pitney Bowes Operator Guide July 2024...
  • Page 6 Uploading postage transactions Clearing or resetting the number of mailpieces sent Performing Canada Post postal inspections for postage printing Uploading system logs 14 - Rate Change Updating postal rates or software for Print on Envelopes Pitney Bowes Operator Guide July 2024...
  • Page 7 Moving the SendPro C Auto Canada Post requirements Sections of the meter impression Postal Security Device Parts of the SendPro C Auto Connections on the back Specifications Material specifications Contacting Pitney Bowes Third party software Pitney Bowes Operator Guide July 2024...

  • Page 8: Quick Start Guide

    1 - Quick start guide In this section Finding the Product Code Number (PCN) and serial number Printing a shipping label Printing postage on envelopes Feeding envelopes Sending a Lettermail™ envelope Printing postage on tapes Using Canada Post special services Adding a graphic to your envelope in Print on Envelopes Using the scale when printing postage...

  • Page 9: Finding The Product Code Number (Pcn) And Serial Number

    To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on the rear of the device or under the display cover. The serial number appears as zeros here for security reasons. Pitney Bowes Operator Guide July 2024...

  • Page 10: Printing A Shipping Label

    Canada Post package services. You can also send via UPS® or FedEx®. The packaging options and benefits are almost identical. 1. Tap Create Shipping Labels on the Home screen. 2. Tap the carrier you wish to use. Pitney Bowes Operator Guide July 2024...
  • Page 11 4. If you have enabled cost accounts on your SendPro C Auto, you must provide an account. If this field contains an account, verify the account is correct. To change or add an account, tap on the Cost Account field and select an account from the list. 5. Tap Continue. Pitney Bowes Operator Guide July 2024...
  • Page 12 For Canada Post domestic shipments, if your package already has an address, you can select the Use Postal Code only box and enter the postal code to create the label without entering the address. 7. Tap Continue. Pitney Bowes Operator Guide July 2024...
  • Page 13 If you have an attached scale, tap Weight, then select Scale. Place the box or envelope on the scale. If you do not have a scale, tap on the Weight field, enter the value using the keypad, then tap Apply. 11. Tap Continue. Pitney Bowes Operator Guide July 2024...
  • Page 14 Quick start guide 12. Tap the service you wish to use. 13. To add extra services, tap Add additional services. If you are not adding any extra services, go to step 14. Pitney Bowes Operator Guide July 2024...
  • Page 15 17. (Optional) To print a sample label, tap Print Sample. 18. Tap Print again. The label prints. You may need to enter the Sender and Recipient's phone number (required for some services). 19. The carrier screen reappears. You can now print another label. Pitney Bowes Operator Guide July 2024...

  • Page 16: Printing Postage On Envelopes

    5. Tap the weight icon to view the weighing options (enter weight manually or using a scale). 6. Tap the date to view the date options. 7. View the total postage amount. 8. Preview or add graphics. Pitney Bowes Operator Guide July 2024...

  • Page 17: Feeding Envelopes

    1. Slant the stack of envelopes as shown so the bottom envelope feeds first. 2. Place the stack of mail on the feed deck. Place the envelopes with the flap side facing down and the top edge against the rear wall. Pitney Bowes Operator Guide July 2024...
  • Page 18 4. Push the stack into the feeder until you feel resistance. The image shows how far into the feeder you need to position the stack. The side guide is pulled away to show the edge of the envelopes. Pitney Bowes Operator Guide...

  • Page 19: Sending A Lettermail™ Envelope

    6. Tap Standard. 7. Tap Apply. With a scale: a. Place the envelope on the scale. b. The weight appears. Without a scale: a. Tap Weight. b. Enter the weight of the envelope. c. Tap Apply. Pitney Bowes Operator Guide July 2024...

  • Page 20: Printing Postage On Tapes

    For multiple tapes, tap the number on the tape field and use the keypad to enter the number of tapes. Using Canada Post special services 1. Tap Print on Envelopes on the Home screen. 2. If you have the accounting feature enabled, tap Account and select an account. Pitney Bowes Operator Guide July 2024...

  • Page 21: Adding A Graphic To Your Envelope In Print On Envelopes

    5. To verify that the envelope prints correctly, feed the envelope through the device. Using the scale when printing postage Use the scale to weigh your mail and calculate the correct postage for you. Pitney Bowes Operator Guide July 2024...

  • Page 22: Sealing Envelopes And Printing Postage

    12. The scale retains the weight of the mail for approximately 70 seconds. Add another mailpiece to the scale if you want to override the weight. Sealing envelopes and printing postage Use the moistener on your device to seal your envelopes before you print postage. Pitney Bowes Operator Guide July 2024...
  • Page 23 4. Place the envelopes on the feed deck. Tap Start on the Print on Envelopes app. If the moistener tank is full and your envelopes do not seal correctly, clean or replace the moistener brush and wick. Pitney Bowes Operator Guide July 2024...

  • Page 24: Sealing Envelopes Without Printing Postage

    1. Tap Print on Envelopes on the Home screen. 2. Tap Class, select the class and any special services, messages or graphics. 3. Verify the settings in the Print on Envelopes app. Pitney Bowes Operator Guide July 2024...

  • Page 25: Filling The Moistener Tank

    6. For a new preset, enter a name, then tap Save. Filling the moistener tank Your device will need refills of E-Z Seal® in order to seal envelopes. Follow these steps to fill the moistener tank. Pitney Bowes Operator Guide July 2024...
  • Page 26 1. Check the level of sealing solution in the moistener tank by checking the sight window on the front of the feeder deck. 2. Open the feeder access cover to access the moistener bottle. 3. Remove the moistener bottle and place it with the cap up on a flat surface. Pitney Bowes Operator Guide July 2024...

  • Page 27: Replacing The Ink Cartridge

    Quick start guide 4. Unscrew the moistener bottle cap and fill it with Pitney Bowes E-Z Seal®. Do not overfill the moistener bottle. 5. Screw the cap back on and place the bottle back in its original site (upside down in the device).
  • Page 28 4. Lift the top cover. The ink cartridge moves to the front position. 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. 6. Insert the new ink cartridge, then close the ink cartridge guard. Pitney Bowes Operator Guide July 2024...

  • Page 29: Printing A Test Pattern

    Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge. 1. Tap Settings. 2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Print Test Pattern. 4. Insert the envelope into the device when the message "Print a Test Pattern?" appears. Pitney Bowes Operator Guide July 2024...
  • Page 30 If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead. If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Good Test Pattern Bad Test Pattern Pitney Bowes Operator Guide July 2024...

  • Page 31: Supplies, Ink Cartridges, And Options

    Real-time predictive updates, diagnostic, error notifications, and offers. Proactively prompts you with a solution that you can follow to resolve the error or issue. Essential tools and guides. Text search to resolve issues quickly. Product health management and tracking. Pitney Bowes Operator Guide July 2024...
  • Page 32 2 - Connectivity In this section Setting up a wired network connection Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Forgetting a Wi-Fi network Checking your network connection Finding the MAC address for wired and wireless networks Setting up a Proxy server...

  • Page 33: Connectivity

    Connectivity Setting up a wired network connection Use a network cable to connect your device to the Pitney Bowes Data Center. Step 1: Plug in your network cable Plug one end of your network cable to your device and the other end to an internet jack on the wall or a router.
  • Page 34 7. Plug the power cord back in directly into a wall outlet. 8. Quickly tap and release the power button to turn the device back on. 9. Tap Settings. 10. Tap Wired (Ethernet). 11. Tap DHCP. 12. Tap Connect. Static IP 1. Tap Settings. Pitney Bowes Operator Guide July 2024...
  • Page 35 9. Plug the network cable back in. 10. Delete the values in the IP Address, Netmask, Gateway, and DNS Address fields. 11. Enter the IP Address, Netmask, Gateway, and DNS Address that you obtained in step 4. 12. Tap Connect. Pitney Bowes Operator Guide July 2024...

  • Page 36: Setting Up A Wireless (Wi-Fi) Network Connection

    Add a network when you want to connect using Wi-Fi and your network is not present in the Wi-Fi list. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section to see a list of available networks. Pitney Bowes Operator Guide July 2024...
  • Page 37 Connectivity 3. Tap Add Network at the top of the Wi-Fi screen. Pitney Bowes Operator Guide July 2024...

  • Page 38: Forgetting A Wi-Fi Network

    Forget a Wi-Fi network if: You do not want your device to automatically connect to that network or You need to resolve a wireless network issue. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section. Pitney Bowes Operator Guide July 2024...
  • Page 39 Connectivity 3. Tap the network you want to forget. You can only forget a network if you’ve connected to it before. The network details appear. 4. Tap Forget to forget the network connection. Pitney Bowes Operator Guide July 2024...

  • Page 40: Checking Your Network Connection

    3. Tap Close twice to return to the Home screen. If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. Finding the MAC address for wired and wireless networks The MAC address is the network identifier for the device.
  • Page 41 Connectivity 3. The MAC address appears above the list of wireless networks. Locating the MAC address for wired connections 1. Tap Settings. Pitney Bowes Operator Guide July 2024...
  • Page 42 Connectivity 2. Tap Wired (Ethernet). The MAC address is present at the top of the screen. 3. Tap Check Network. The Checking Network Connection screen appears. Pitney Bowes Operator Guide July 2024...
  • Page 43 The MAC address appears: 5. Tap X to close this window. 6. Tap Close, then the back arrow to return to the Home screen. If the MAC address does not appear, try these steps: 1. Tap Settings. Pitney Bowes Operator Guide July 2024...

  • Page 44: Setting Up A Proxy Server

    Choose the connection type Choose how you connect your device to set up a Proxy server: Setting up a Proxy server using a Wi-Fi network connection Setting up a Proxy server using a wired network connection Pitney Bowes Operator Guide July 2024...
  • Page 45 7. Enter the port number for the proxy server in the Proxy Port field. 8. (Optional) Enter any specific URLs or URL patterns (such as internal addresses) that you wish to bypass the proxy in the Bypass field. Pitney Bowes Operator Guide July 2024...
  • Page 46 4. If you select DHCP, tap on the drop-down arrow next to Proxy Setting and select Manual. 5. Enter the IP address, HTTP or HTTPS proxy address of your proxy server in the Proxy Hostname field. 6. Enter the port number for the proxy server in the Proxy Port field. Pitney Bowes Operator Guide July 2024...
  • Page 47 Enter the Proxy username in the Proxy Username field. This may be case sensitive for some proxy servers. b. Enter the Proxy password in the Proxy Password field. This is case sensitive for proxy servers. Pitney Bowes Operator Guide July 2024...
  • Page 48 3 - Scales and Weighing In this section Installing a scale Using the scale when printing postage Entering the weight manually when printing postage Zeroing the scale...

  • Page 49: Installing A Scale

    5. Follow the instructions on the screen. To advance to the next step, swipe the screen to the left. Using the scale when printing postage Use the scale to weigh your mail and calculate the correct postage for you. Pitney Bowes Operator Guide July 2024...

  • Page 50: Entering The Weight Manually When Printing Postage

    12. The scale retains the weight of the mail for approximately 70 seconds. Add another mailpiece to the scale if you want to override the weight. Entering the weight manually when printing postage Enter the weight of a mailpiece when you know its weight and are not using the scale. Pitney Bowes Operator Guide July 2024...

  • Page 51: Zeroing The Scale

    1. Tap Print on Envelopes on the Home screen. 2. Tap Weight. 3. Tap Scale on the weighing method screen. 4. Tap Zero Scale. 5. Tap Cancel to return to the Print on Envelopes app. Pitney Bowes Operator Guide July 2024...
  • Page 52 4 - Accounting In this section What is Accounting Adding a Print on Envelopes account Turning Print on Envelopes account passwords on or off for printing postage Editing an account Deleting a Print on Envelopes account Emailing an account report...

  • Page 53: Accounting

    (the sub account or sub sub account). Account hierarchy examples Top level account Engineering Account with sub accounts Engineering; Sub account - Software; Engineering; Sub account - Hardware; Pitney Bowes Operator Guide July 2024...

  • Page 54: Adding A Print On Envelopes Account

    If you do set a password, you need to enter it to print mail. 10. Ensure you set the status to active. 11. Tap anywhere on the screen outside of the fields when complete. Pitney Bowes Operator Guide July 2024...

  • Page 55: Turning Print On Envelopes Account Passwords On Or Off For Printing Postage

    Editing an account Edit an account when you want to change the account name, code, description, status or password. Important: Once you charge postage to an account, you cannot change the account name or code. Pitney Bowes Operator Guide July 2024...

  • Page 56: Deleting A Print On Envelopes Account

    3. Tap Preferences. 4. Tap Manage Accounts. 5. Tap Delete account. The list of available accounts appears. 6. Tap the account you want to delete. 7. Tap OK. 8. Tap Yes, delete account to confirm. Pitney Bowes Operator Guide July 2024...

  • Page 57: Emailing An Account Report

    The email address you enter will remain until you turn off then turn on the device. 12. Tap the file type you wish to send: xlsx (Excel), csv (comma-separated values), pdf (Portable Data Format). 13. Tap Send. The report appears from no-reply@pb.com. Pitney Bowes Operator Guide July 2024...
  • Page 58 5 - Postage Funding In this section Checking the available funds for printing postage Refilling postage funds for printing postage Viewing receipts for refilling postage for Print on Envelopes Changing the default refill amount for printing postage 60 Viewing the postage refill history Checking your PitneyWorks®...

  • Page 59: Postage Funding

    1. Tap Print on Envelopes on the Home screen. 2. The Postage Balance shows the available funds in your device. Viewing the amount available in your postage account at Pitney Bowes 1. Tap Print on Envelopes on the Home screen.

  • Page 60: Viewing Receipts For Refilling Postage For Print On Envelopes

    Changing the default refill amount for printing postage Change the default refill amount to store an amount you want to refill your device with. You can set the default refill amount during installation or change it at later time. Pitney Bowes Operator Guide July 2024...

  • Page 61: Viewing The Postage Refill History

    3. Tap the Refill History report in the Print on Envelopes Reports section. 4. Tap on a postage refill to open a refill receipt. Important: At this time, you can only view the report. Pitney Bowes Operator Guide July 2024...

  • Page 62: Checking Your Pitneyworks® Balance

    How do I get a refund for spoiled meter impressions. Important: Refunds are issued solely at the discretion of Canada Post. Pitney Bowes has no authorization to give refunds for misprinted, damaged, or printed and unused postage. For more information, contact your local corporate Canada Post office.

  • Page 63: Setting The Low Funds Warning For Printing Postage

    5. Tap back on the keypad to remove the existing amount. 6. Enter the new amount. 7. Tap Apply. 8. If necessary, tap the back arrow to return to the Print on Envelopes app. Pitney Bowes Operator Guide July 2024...
  • Page 64 6 - Mailing and Shipping In this section Printing a shipping label Printing an international shipping label Reprinting a Canada Post, UPS or FedEx shipping label Canceling a UPS or FedEx shipping label Printing a Canada Post return shipping label Getting a Canada Post refund for a shipping label Adding a shipping label cost account Managing email notifications for shipping labels...

  • Page 65: Mailing And Shipping

    Canada Post package services. You can also send via UPS® or FedEx®. The packaging options and benefits are almost identical. 1. Tap Create Shipping Labels on the Home screen. 2. Tap the carrier you wish to use. Pitney Bowes Operator Guide July 2024...
  • Page 66 4. If you have enabled cost accounts on your SendPro C Auto, you must provide an account. If this field contains an account, verify the account is correct. To change or add an account, tap on the Cost Account field and select an account from the list. 5. Tap Continue. Pitney Bowes Operator Guide July 2024...
  • Page 67 For Canada Post domestic shipments, if your package already has an address, you can select the Use Postal Code only box and enter the postal code to create the label without entering the address. 7. Tap Continue. Pitney Bowes Operator Guide July 2024...
  • Page 68 If you have an attached scale, tap Weight, then select Scale. Place the box or envelope on the scale. If you do not have a scale, tap on the Weight field, enter the value using the keypad, then tap Apply. 11. Tap Continue. Pitney Bowes Operator Guide July 2024...
  • Page 69 Mailing and Shipping 12. Tap the service you wish to use. 13. To add extra services, tap Add additional services. If you are not adding any extra services, go to step 14. Pitney Bowes Operator Guide July 2024...
  • Page 70 17. (Optional) To print a sample label, tap Print Sample. 18. Tap Print again. The label prints. You may need to enter the Sender and Recipient's phone number (required for some services). 19. The carrier screen reappears. You can now print another label. Pitney Bowes Operator Guide July 2024...

  • Page 71: Printing An International Shipping Label

    2. Locate your label in the list. To sort by a different column, tap that column heading. To reverse the sort order, tap the same column heading again. 3. Tap on the shipment. 4. Tap Reprint Label. Pitney Bowes Operator Guide July 2024...

  • Page 72: Canceling A Ups Or Fedex Shipping Label

    Canada Post shipping labels, your postage balance receives a credit for the postage amount. You can only void a label for domestic shipments. For international or U.S. shipments, you must request the refund through Canada Post. Pitney Bowes Operator Guide July 2024...

  • Page 73: Adding A Shipping Label Cost Account

    Add shipping Cost Accounts to record shipping label usage by department. 1. Tap SendPro Apps on the Home screen, then tap Cost Accounts to open the Shipping Cost Accounts app. 2. Tap + in the upper left corner of the shipping Cost Accounts screen. Pitney Bowes Operator Guide July 2024...

  • Page 74: Managing Email Notifications For Shipping Labels

    Managing email notifications for shipping labels You can use email notifications to track shipments and to advise of delivery. You can also receive a notification when a shipping label refund has been issued. There are three types of notifications: Pitney Bowes Operator Guide July 2024...

  • Page 75: Sending A Lettermail™ Envelope

    9. Select special services, if required. 10. Tap Apply. 11. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Pitney Bowes Operator Guide July 2024...

  • Page 76: Using Canada Post Special Services

    The Canada Post requires your postage to be calculated using a scale. This ensures that your mail always has the correct postage, and that you are not overpaying, or having mail returned for insufficient postage. Key in Postage is not available on any of the SendPro C devices. Pitney Bowes Operator Guide July 2024...
  • Page 77 7 - Address Management In this section Using the Address Book Creating a shipping label from the Address Book Creating a new sender address for shipping labels Editing the sender address for shipping labels Turning on address autofill for shipping labels...

  • Page 78: Using The Address Book

    Tap Address Book at the bottom of the Home screen, or Tap SendPro Apps on the Home screen, then tap Address Book. 2. Tap Recipients and select Senders. 3. Tap +. 4. Enter the sender information. 5. When complete, tap Save. Pitney Bowes Operator Guide July 2024...

  • Page 79: Editing The Sender Address For Shipping Labels

    Autofill automatically fills in the address fields as you start to enter an address. This makes it easier to enter addresses when creating shipping labels. 1. Tap Settings. 2. Scroll down to Shipping Settings. 3. Tap SendPro Experimental Features. 4. Tap the check box for Use Geosearch. Pitney Bowes Operator Guide July 2024...
  • Page 80 8 - Sealing In this section Filling the moistener tank Sealing envelopes and printing postage Sealing envelopes without printing postage Avoiding envelope sealing issues Cleaning the moistener brush and wick assembly...

  • Page 81: Sealing

    1. Check the level of sealing solution in the moistener tank by checking the sight window on the front of the feeder deck. 2. Open the feeder access cover to access the moistener bottle. 3. Remove the moistener bottle and place it with the cap up on a flat surface. Pitney Bowes Operator Guide July 2024...

  • Page 82: Sealing Envelopes And Printing Postage

    Sealing 4. Unscrew the moistener bottle cap and fill it with Pitney Bowes E-Z Seal®. Do not overfill the moistener bottle. 5. Screw the cap back on and place the bottle back in its original site (upside down in the device).
  • Page 83 4. Place the envelopes on the feed deck. Tap Start on the Print on Envelopes app. If the moistener tank is full and your envelopes do not seal correctly, clean or replace the moistener brush and wick. Pitney Bowes Operator Guide July 2024...

  • Page 84: Sealing Envelopes Without Printing Postage

    5. Load the envelopes onto the feeder with the flap side facing down and the top edge against the rear wall. 6. Tap Seal Only to continue. Avoiding envelope sealing issues Prevent sealing issues by: 1. Check the level of sealant in the moistener tank. Add more if required. Pitney Bowes Operator Guide July 2024...
  • Page 85 2. Place the stack of mail on the feed deck. Place the envelopes with the flap side facing down and the top edge against the rear wall. 3. If the moistener tank is full, and your envelopes are still not sealing correctly, clean or replace your moistener brush and wick. Pitney Bowes Operator Guide July 2024...

  • Page 86: Cleaning The Moistener Brush And Wick Assembly

    4. Make sure that the seal/no seal lever is set to the seal position (all the way to the left). Cleaning the moistener brush and wick assembly If the moistener tank is full and your envelopes are not sealing properly, clean the moistener brush and wick. Pitney Bowes Operator Guide July 2024...
  • Page 87 Sealing 1. Open the feeder cover. 2. Remove the moistener bottle from the device. Pitney Bowes Operator Guide July 2024...
  • Page 88 Sealing 3. Grasp the moistener brush assembly and depress the moistener release button. The release button is located on the underside of the moistener assembly. Pitney Bowes Operator Guide July 2024...
  • Page 89 Sealing 4. While continuing to press the release button, slide the moistener brush assembly straight out toward you. Pitney Bowes Operator Guide July 2024...
  • Page 90 5. Slowly and carefully pull the moistener tank (located under the moistener bottle) out toward you. This may contain EZ-Seal solution. 6. Separate the shield from the wick. Clean the wick in plain water and rinse thoroughly. Blot excess water from the wick. Pitney Bowes Operator Guide July 2024...
  • Page 91 Sealing 7. Replace the wick and shield. Pitney Bowes Operator Guide July 2024...
  • Page 92 You may need to exert some pressure to remove the brush. 9. Clean the brush by running it under plain water. Blot the excess water from the brush after rinsing it. Replace the brush if you cannot clean it thoroughly. Pitney Bowes Operator Guide July 2024...
  • Page 93 Sealing 10. Slide the moistener tank back into the device, followed by the moistener brush assembly. You should hear the moistener brush assembly click into place. Pitney Bowes Operator Guide July 2024...
  • Page 94 Sealing 11. Replace the moistener bottle. 12. Close the feeder cover. Pitney Bowes Operator Guide July 2024...

  • Page 95: History And Reports

    9 - History and Reports In this section Printing a funds report Running account reports Setting the report period for an account Setting the account report preferences...

  • Page 96: Printing A Funds Report

    Run account reports to show how you spent your postage for a specific account or for all accounts over various time periods. 1. Tap Print on Envelopes on the Home screen. 2. Tap Account. 3. Tap Preferences. 4. Tap Manage Accounts on the home screen. 5. Tap Reports. Pitney Bowes Operator Guide July 2024...

  • Page 97: Setting The Report Period For An Account

    9. (Optional) Tap Previous year and Next year to view the reporting periods for the previous and next year. Tap up and down to scroll through the list of reporting periods for the current year. 10. Tap OK to return to the Reports screen. Pitney Bowes Operator Guide July 2024...

  • Page 98: Setting The Account Report Preferences

    7. Tap to select how you want to identify accounts: by Name or by Code. 8. Select the account level you wish to report on: Account, Sub account or Sub sub account. 9. Tap OK to return to the Reports screen. Pitney Bowes Operator Guide July 2024...
  • Page 99 10 - Printing In this section Printing additional postage Printing postage on tapes Adding a graphic to your envelope in Print on Envelopes Printing a graphic without printing postage Printing only the date and time Printing a test pattern...

  • Page 100: Printing

    The word "Correction" appears on the tape. Printing postage on tapes If it is not possible to print postage directly onto your envelope, you can print it onto a tape. You can then apply the tape to the envelope. Pitney Bowes Operator Guide July 2024...

  • Page 101: Adding A Graphic To Your Envelope In Print On Envelopes

    5. To verify that the envelope prints correctly, feed the envelope through the device. Printing a graphic without printing postage Print a graphic without printing postage, such as the Received graphic on incoming mail. Pitney Bowes Operator Guide July 2024...

  • Page 102: Printing Only The Date And Time

    Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge. 1. Tap Settings. 2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Print Test Pattern. 4. Insert the envelope into the device when the message "Print a Test Pattern?" appears. Pitney Bowes Operator Guide July 2024...
  • Page 103 If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead. If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Good Test Pattern Bad Test Pattern Pitney Bowes Operator Guide July 2024...

  • Page 104: Feeding And Jamming

    11 - Feeding and Jamming In this section Feeding envelopes...

  • Page 105: Feeding Envelopes

    1. Slant the stack of envelopes as shown so the bottom envelope feeds first. 2. Place the stack of mail on the feed deck. Place the envelopes with the flap side facing down and the top edge against the rear wall. Pitney Bowes Operator Guide July 2024...
  • Page 106 4. Push the stack into the feeder until you feel resistance. The image shows how far into the feeder you need to position the stack. The side guide is pulled away to show the edge of the envelopes. Pitney Bowes Operator Guide...
  • Page 107 If you are using a stacker, extend the stacker tray so that the envelopes exit the feeder completely. If you are moistening the envelope flaps, press down on the envelopes after printing to ensure the flaps are securely glued closed. Pitney Bowes Operator Guide July 2024...

  • Page 108: 12 - Ink

    12 - Ink In this section Ordering ink cartridges...

  • Page 109: Ordering Ink Cartridges

    Use postal approved ink cartridges. Non-postal approved ink cartridges can damage your device. When your device shows the low ink warning, you will receive an ink cartridge automatically if you use the AutoInk program. You can enable AutoInk through My Account on the Pitney Bowes website. Pitney Bowes...
  • Page 110 13 - Settings In this section Creating or disabling the security PIN Setting up the Energy Saver Adjusting time zone and location code Advancing the date Re-dating your mail Creating presets for printing postage Adjusting display brightness Comparing rates for classes and services for Print on Envelopes Uploading postage transactions Clearing or resetting the number of mailpieces sent 117...

  • Page 111: Settings

    2. Tap Security PIN in the Device & Network section. 3. Tap Change PIN or Turn OFF Security PIN. 4. Enter the current security PIN for either option. Manually lock your device 1. Tap the user profile image. Pitney Bowes Operator Guide July 2024...

  • Page 112: Setting Up The Energy Saver

    When you install your device, you must enter the time zone and a location code. When you move your scale to a new geographical location or add a new or different scale, you may need to modify the Location and Time Zone values you entered when you installed your device. Pitney Bowes Operator Guide July 2024...

  • Page 113: Advancing The Date

    1. Tap Print on Envelopes on the Home screen. 2. Scroll down and tap Class. 3. Tap Domestic Lettermail. 4. Tap Other Payments. 5. Tap Date Correction. 6. Tap Apply. 7. Tap on the date. Pitney Bowes Operator Guide July 2024...

  • Page 114: Creating Presets For Printing Postage

    1. Tap Print on Envelopes on the Home screen. 2. Tap Class, select the class and any special services, messages or graphics. 3. Verify the settings in the Print on Envelopes app. Pitney Bowes Operator Guide July 2024...

  • Page 115: Adjusting Display Brightness

    5. Tap Save New Preset to save it. If you wish to save it and replace the default setting, tap Replace Default Preset. 6. For a new preset, enter a name, then tap Save. Adjusting display brightness Set the brightness of the display to suit your work space. Pitney Bowes Operator Guide July 2024...

  • Page 116: Comparing Rates For Classes And Services For Print On Envelopes

    Tap Class on the Print on Envelopes app. You can then select and compare the costs of different classes and services. The total cost for each class and services combination appears. 1. Tap to change class. 2. Tap to change package type. Pitney Bowes Operator Guide July 2024...

  • Page 117: Uploading Postage Transactions

    Uploading postage transactions Automatic upload of your postage transactions Your device automatically uploads your postage transactions to the Pitney Bowes Data Center. This occurs at least once during the day and once after hours. If you lock your device or turn it off for any extended period, it automatically uploads your transactions when you turn it on again.

  • Page 118: Performing Canada Post Postal Inspections For Postage Printing

    Uploading system logs Your device creates system logs that monitor operations on your device. If you need to upload system logs to a Pitney Bowes support representative, you can find them in the Advanced Device Options section under Settings. 1. Tap Settings.
  • Page 119 5. Tap Upload Selected Logs. 6. Once the upload completes, an upload message bar appears at the bottom of the screen. 7. Tap OK or Got It in the message bar. The device returns to the Home screen. Pitney Bowes Operator Guide July 2024...

  • Page 120: 14 - Rate Change

    14 - Rate Change In this section Updating postal rates or software for Print on Envelopes...

  • Page 121: Updating Postal Rates Or Software For Print On Envelopes

    1. Tap Rates and Updates on the bottom of the Home screen. 2. Once the download and install process completes, you see the message "Finalizing Update". Visit our Rates and Software Updates page for more information. Pitney Bowes Operator Guide July 2024...

  • Page 122: 15 - Maintenance

    15 - Maintenance In this section Installing the printhead Cleaning the printhead Cleaning the moistener brush and wick assembly Supplies, ink cartridges, and options...

  • Page 123: Installing The Printhead

    2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Printhead. 4. Lift the cover. The ink cartridge moves to the front position. 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. Pitney Bowes Operator Guide July 2024...
  • Page 124 7. Squeeze the two gray tabs on either side of the printhead. 8. While squeezing, lift and tilt the printhead to the right. The printhead should come up out of the device. 1. Grooves. 2. Peg. 3. Tab. Pitney Bowes Operator Guide July 2024...
  • Page 125 Maintenance 9. Unwrap the new printhead and remove the protective strip. Pitney Bowes Operator Guide July 2024...
  • Page 126 10. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Warning: If you do not seat the printhead correctly it can damage the device. 1. Grooves. 2. Peg. 3. Tab. Pitney Bowes Operator Guide July 2024...
  • Page 127 Maintenance 11. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward when placed correctly. 12. Install the ink cartridge and close the guard. Pitney Bowes Operator Guide July 2024...

  • Page 128: Cleaning The Printhead

    If you clean the print nozzle and you still get a bad test print pattern, try cleaning the printhead. 1. Tap Settings. 2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Printhead. 4. Lift the cover. The ink cartridge moves to the front position. Pitney Bowes Operator Guide July 2024...
  • Page 129 Maintenance 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. 7. Squeeze the tabs on either side of the printhead. Pitney Bowes Operator Guide July 2024...
  • Page 130 8. While squeezing, lift and tilt to the printhead to the right. The printhead should come up out of the device. 1. Grooves. 2. Peg. 3. Tab. 9. Clean off the printhead by wiping the surface of the printhead with a dry, lint-free cloth or a foam swab. Pitney Bowes Operator Guide July 2024...
  • Page 131 10. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Warning: If you do not seat the printhead correctly it can damage the device. 1. Grooves. 2. Peg. 3. Tab. Pitney Bowes Operator Guide July 2024...
  • Page 132 Maintenance 11. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward when placed correctly. 12. Install the ink cartridge and close the guard. Pitney Bowes Operator Guide July 2024...

  • Page 133: Cleaning The Moistener Brush And Wick Assembly

    16. If the test pattern looks good, tap Done. Cleaning the moistener brush and wick assembly If the moistener tank is full and your envelopes are not sealing properly, clean the moistener brush and wick. Pitney Bowes Operator Guide July 2024...
  • Page 134 Maintenance 1. Open the feeder cover. 2. Remove the moistener bottle from the device. Pitney Bowes Operator Guide July 2024...
  • Page 135 Maintenance 3. Grasp the moistener brush assembly and depress the moistener release button. The release button is located on the underside of the moistener assembly. Pitney Bowes Operator Guide July 2024...
  • Page 136 Maintenance 4. While continuing to press the release button, slide the moistener brush assembly straight out toward you. Pitney Bowes Operator Guide July 2024...
  • Page 137 5. Slowly and carefully pull the moistener tank (located under the moistener bottle) out toward you. This may contain EZ-Seal solution. 6. Separate the shield from the wick. Clean the wick in plain water and rinse thoroughly. Blot excess water from the wick. Pitney Bowes Operator Guide July 2024...
  • Page 138 Maintenance 7. Replace the wick and shield. Pitney Bowes Operator Guide July 2024...
  • Page 139 You may need to exert some pressure to remove the brush. 9. Clean the brush by running it under plain water. Blot the excess water from the brush after rinsing it. Replace the brush if you cannot clean it thoroughly. Pitney Bowes Operator Guide July 2024...
  • Page 140 Maintenance 10. Slide the moistener tank back into the device, followed by the moistener brush assembly. You should hear the moistener brush assembly click into place. Pitney Bowes Operator Guide July 2024...
  • Page 141 Maintenance 11. Replace the moistener bottle. 12. Close the feeder cover. Pitney Bowes Operator Guide July 2024...

  • Page 142: Supplies, Ink Cartridges, And Options

    Maintenance Supplies, ink cartridges, and options Visit our supplies website to order supplies for your device. Pitney Bowes Operator Guide July 2024...
  • Page 143 In this section Printing postage on envelopes Moving the SendPro C Auto Canada Post requirements Sections of the meter impression Postal Security Device Parts of the SendPro C Auto Connections on the back Specifications Material specifications Contacting Pitney Bowes Third party software...

  • Page 144: Product Information

    5. Tap the weight icon to view the weighing options (enter weight manually or using a scale). 6. Tap the date to view the date options. 7. View the total postage amount. 8. Preview or add graphics. Pitney Bowes Operator Guide July 2024...

  • Page 145: Moving The Sendpro C Auto

    The Canada Post requires a postal inspection of your machine every 90 days. Each time you refill your postage device through the network, thePB Postage device Payment System computer automatically performs a postal inspection. The postage tape you use must meet specifications. Pitney Bowes Operator Guide July 2024...

  • Page 146: Sections Of The Meter Impression

    Canada Post to perform physical inspections, thereby making your device easier and more convenient for you to use. Parts of the SendPro C Auto Familiarize yourself with the parts of your SendPro C Auto. Pitney Bowes Operator Guide July 2024...
  • Page 147 12. Seal or No Seal Lever - Allows you to turn envelope sealing on and off. 13. Tape Feeder - Stores and feeds tape strips for postage printing. Pitney Bowes Operator Guide July 2024...

  • Page 148: Connections On The Back

    3. RJ45 - Use for a wired network connection. Specifications Review the specifications of your SendPro C Auto including the throughput, ink cartridge yield, and other component details. Power requirements 100-240 VAC, 50/60 Hz, 2.0 A Operating Temperature 13°C to 35°C Pitney Bowes Operator Guide July 2024...
  • Page 149 1061 mm L x 610 mm W x 318 mm H With feeder cover in up position: 1061 mm L x 489 mm W x 559 mm H With drop stacker fully extended: 1232 mm L x 489 mm W x 318 mm H Pitney Bowes Operator Guide July 2024...
  • Page 150 These values are for device imprints only and do not include envelope ads. Actual ink yields vary with usage, graphics printed, and environmental conditions. Ports 1. USB port type A host - Connect a Barcode scanner, external printer or external scale to these ports. Pitney Bowes Operator Guide July 2024...
  • Page 151 Postal Inscriptions Up to 60 inscriptions preloaded on the device. Graphics Up to 60 graphic ads on the device. Connectivity Options Wired Ethernet connection. Wireless connectivity. SendPro Cellular connectivity device. Pitney Bowes Operator Guide July 2024...

  • Page 152: Material Specifications

    1. Maximum height: 330 mm. 2. Maximum width: 381 mm. 3. Envelope flap depth, maximum: 76 mm 4. Minimum height: 89 mm 5. Minimum width: 127 mm 6. Envelope flap depth, minimum: 22 mm Pitney Bowes Operator Guide July 2024...
  • Page 153 For envelopes with a flap length from 25-60 mm, the minimum flap angle is 18 degrees. For envelopes with a flap length greater than 60 mm to the maximum flap length for the particular model, the minimum flap angle is 21 degrees. Pitney Bowes Operator Guide July 2024...

  • Page 154: Contacting Pitney Bowes

    3. Mail processing direction. 4. Mailpiece length. 5. Mailpiece width. Contacting Pitney Bowes Before contacting Pitney Bowes Technical Support: In order to find the correct information for your device, you need to know the model number. Pitney Bowes Operator Guide...
  • Page 155 Note that the serial number appears blurred here for security reasons. Be sure to have the following information available before contacting Pitney Bowes Technical Support: Product Name: SendPro C Auto device PCN and serial number: check the label under the front cover of the machine.

  • Page 156: Third Party Software

    Click on Shop at the top of the page. Third party software Third party software may have been incorporated into this product by Pitney Bowes Inc. (“PBI”) under permission from PBI’s licensors. Any special terms and conditions that apply to such software are...
  • Page 157 Glassfish:javax.annotation which is dual licensed under the CDDL, Version 1.0, and the GNU General Public License, Version 2, June 1991, with the Classpath Exception. The licenses can be downloaded from: https://javaee.github.io/glassfish/LICENSE. The source code for this software is available from https://javaee.github.io/glassfish. Pitney Bowes Operator Guide July 2024...
  • Page 158 This product contains Paho.mqtt.java, which is licensed under the Eclipse Public License - v 2.0 and the Eclipse Distribution License - v 1.0. The licenses can be downloaded from https://www.eclipse.org/legal/epl-2.0/ and https://www.eclipse.org/org/documents/edl-v10.php, respectively. The modified source code can be downloaded from: https://github.com/PitneyBowes. Pitney Bowes Operator Guide July 2024...
  • Page 159 3001 Summer Street Stamford, Connecticut 06926 www.pitneybowes.com SV63245-enca Rev B ©2024 Pitney Bowes Inc. All Rights Reserved...

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