VTech CS6609 Troubleshooting

Troubleshooting Tips
• Potential TV interference: Some cordless telephones operate at frequencies that may cause
interference to televisions and VCRs. To minimize or prevent such interference, do not place the
telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced,
moving the cordless telephone farther away from the TV or VCR often reduces or eliminates the
interference.
• Make, answer or end a call using the handset speakerphone.
• During a call, press to switch between the speakerphone and the handset earpiece.
• For best performance, keep the handset in the telephone base or charger when not in use.
• The battery is fully charged after 11 hours of continuous charging.
I cannot hear on the handset. What can I do?
1. If you have connected this telephone to a phone jack that has not been used before, or that has not
been used in sometime, there may be problems with this jack that you are not aware of. Use a
telephone jack that you know is in proper working order.
2. Adjust the volume control. The volume control buttons are located directly under the display. The
volume control will not work unless you are on an active call.
3. If the handset is not responding normally, you may need to reset your telephone system. Complete
the following steps to reset the telephone system:
Step 1: Disconnect the power to the telephone base.
Step 2: Disconnect the handset battery(s).
Step 3:Wait a few minutes and then reconnect the power to the telephone base.
Step 4: Reconnect the handset battery(s).
Step 5: Wait about one minute for the handset to re-establish a link with the telephone base and
then test the phone again.
4. Disconnect the phone from the line and try a different phone. If the volume is poor on the phone
you've just tested, the may be a problem with the phone cord or jack.
5. You may have a defective telephone cord. Try replacing cord between the jack and telephone base.