Troubleshooting - Tesvor T8 User Manual

5. Troubleshooting

Malfunctions
Robot vacuum Software Bug
does not work
as expected
The wheel slips on floors when climbing
thresholds.
Robot vaucum
skips some
Complicated environment results in wrong
areas, abnormal
misadjustments.
cleaning route,
inaccurate map
The wires, slippers and other objects on the
on App
way affact the cleaning.
Abnormal power
Bumper is stuck
switch /front
collision is
jammed
Cannot find Improper position for charging base
charging base or
clean the whole
house
Robot Vacuum
The anti-falling function was triggered
runs backward
accidentally
on black carpet
or floors, with
alerts or red
light.
It does not clean
Faulty remote control appointment
as schedule
Robot vacuum hasn't been used or charged
Robot Vaucum
for a long time.
doe not hold a
charge
It takes less than 3s to adjust the right angle
Long pause
for gyros
before turning
around.
If your issues can not be fixed, please send emails to service@tesvor.com. We provide warranty for all
quality related issues.
Root Cause
18
Solutions
Please take the bot off charger and then
restart the robot.
It is advised to close the door of this area
and clean the room separately.
It is advisde to organize your stuff as
instructed in page 5 of the user manual
before running robot vacuum.
Please organize those stuff first and try to
reduce the objects on your floors.
1. clap the bumper, check if it works.
2. restart the robot vacuum.
1. Make sure the chaging base is not behind
the door, under chair or desk, no barriers
and mirror around within 2m.
2.Restart the robot vacuum as above.
If there is not risk of falling down, it is advised to
turn off the anti-falling function, please contact
service@tesvor.com for tips.
1. Restart the bot as above and follow the detailed
steps on user manual to set the schedule.
2.Try to use app to set schedule, it is much easier
to operate. Make sure robot vacum is online on
your app and network is stable.
Use aapter to directly recharge the robot
vacuum and check if there is any light on the
bot, then charge it for 6-8 hours till fully
recharged.
Check if the side brushes get tangled with objects
or installed to the opposite side
The bot might deviate the route when running on
carpets, which takes longer to adjust to the right
turning angle.