Snom SP800 User Manual
  1. Manuals
  2. Brands
  3. Snom Manuals
  4. Telephone
  5. SP800
  6. User manual

Snom SP800 User Manual

Remote controlled phone for soft clients
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
User Manual
SP800
Remote controlled phone
for soft clients

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the SP800 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Snom SP800

Summary of Contents for Snom SP800

  • Page 1 User Manual SP800 Remote controlled phone for soft clients...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS Copyright, Trademarks, GPL, Legal Disclaimers ............4 Important information ......................5 Safety instructions ......................... 5 Standards conformance ......................6 Disposal of the device ......................6 Cleaning ............................ 6 Product specifications ......................7 Setting up ..........................8 Delivery Content ........................8 Wallmounting ..........................
  • Page 3 Provisioning software updates ..................23 Manual software update .....................24 Troubleshooting ......................25 Reboot .............................25 Hard reboot ..........................25 Reset to factory values ......................25 Contacting Snom Support ....................26 Traces .............................26 Appendix 1 — Wallmounting ..................28 Appendix 2 — GNU General Public License ..............29...

  • Page 4: Copyright, Trademarks, Gpl, Legal Disclaimers

    Snom therefore disclaims all warranties and liability for the accurateness, completeness, and currentness of the information published, except in the case of intention or gross negligence on the part of Snom or where liability arises due to binding legal provisions.

  • Page 5: Important Information

    PoE) when the red light is on or blinking; a firmware update is ongoing. Cutting off the device's power during a firmware update (red LED on, green LED off) will damage the firmware and render the SP800 inoperational. In such cases, it will need to be returned to the vendor for resetting.

  • Page 6: Standards Conformance

    This device complies with the essential health, safety, and environmental requirements of all relevant European directives and UK legislation. The declaration of conformity can be downloaded at https://www.snom.com/conformity. Unauthorized opening, changing, or modifying the device will cause the warranty to lapse and may also result in the loss of CE, UKCA, and IC conformity, and FCC compliance.

  • Page 7: Product Specifications

    Ethernet: 2 x IEEE 802.3, 1 Gigabit switch • Power over Ethernet (PoE): IEEE 802.3af, Class 3. If PoE is not available, use the separately available power adapter (not included in delivery): Mass Power, model NBS12E050200UV, Snom PN 00004570 (EU, UK, U.S.A.)

  • Page 8: Setting Up

    ◦ GNU Public License Wallmounting A wallmount bracket is available separately, Snom PN 00004657. See "Appendix 1 — Wallmounting" on page 28 for the instructions on mounting the device on the wall. Connecting 1. Plug the Ethernet cable into the RJ45 connector labelled NET.

  • Page 9: Initializing And Registering

    SP800 User Manual Setting Up Initializing and registering Green Connect the device Sending DHCP request Blinking Network with DHCP Network without DHCP Press the "IP/Reset" button Application starts with Application starts the settings received from with the default IP address...

  • Page 10: Initializing

    After the SP800 has been connected to the network via Ethernet cable, the red and green LEDs light up. The SP800 begins to boot. It has a built-in DHCP client. When DHCP is available in the network, the SP800 will initialize automatically.

  • Page 11: Initializing Without Dhcp

    IP address: 192.168.0.2 Netmask: 255.255.0.0 1. The green LED is steady green, and the red LED begins to blink, indicating that the SP800 is sending the DHCP request. 2. Press the button labelled "IP/Reset". The red LED continues to blink.

  • Page 12: Setting Up The First Account

    SP800 User Manual Initializing and configuring 8. Click the Apply button in the right top corner of the page. Note: Any changes you make will not take effect until you click Apply. Changes will be lost if you open another page of the web interface or if you close the web interface without first clicking Apply.

  • Page 13: How The Phone Manager Works

    You are then taken to the Home page (Fig.2) . It contains a vertical menu bar on the left side and buttons on the right side to take you directly to Snom's web page, SRAPS redirection server, partner portal, and service hub, respectively.
  • Page 14 SP800 User Manual Initializing and configuring The settings either have drop-down menus (Fig. 4), text fields (Fig. 5), or on/off buttons (Fig. 6). Click the setting to activate it and to open a pop-up window with an explanation of the setting and a link to the setting on the Service Hub that may offer further information.

  • Page 15: Directories

    SP800 User Manual Directories Directories Phone directory The directory is the built-in directory of the phone. It can hold up to 10,000 entries. Entries can be added and edited on the phone's web interface. Definitions, explanations Directory entries Each entry must have at least one phone number; multiple associated phone numbers are possible. If you do not enter a first and/or last name and/or nickname, the phone number will appear under both "Name"...

  • Page 16: Adding Entries

    SP800 User Manual Directories Adding entries 1. Click Directory in the menu on the left side of the window. 2. Click Local Directory. 3. Click Add to open the Add contact pop-up window. 4. Enter the name(s) and number(s). 5. Optional: Select Groups, Number type and Outgoing Identity from the drop-down menus.

  • Page 17: Settings

    Identities/accounts The phone supports up to 8 accounts or "phone numbers" with one or more providers or within an office or organization network. On Snom phones these accounts or phone numbers are called "identities". Note: If your phone is part of an office network, you may need to contact your administrator to configure new or change existing identities, as this can only be done when the phone is running in administrator mode and when the PBX settings allow it.
  • Page 18 SP800 User Manual Settings 2. Features. ◦ Call forwarding. This feature automatically forwards all or certain incoming calls to another phone or a mailbox. Always All incoming calls are forwarded to the number of the phone, extension, or mailbox specified as this function's target. Alternatively, the function can be turned on and off with a star code if your PBX or provider offers this feature.

  • Page 19: Date And Time Formats

    SP800 User Manual Settings monitoring group ID". The password cannot start with a "{" bracket. Any phone allowed to monitor and pick up your calls must also use the same password in this text field. Note: If you want the activity on the monitored phones to be displayed on your...

  • Page 20: Language Settings

    SP800 User Manual Settings The list of time zones is arranged by the difference in hours (+/-) to the UTC and, within each time zone, alphabetically by selected locations (country or country and city). Selecting and setting the time zone: 1.

  • Page 21: Call Completion

    6. Click Apply. Call completion On Snom phones call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again. The factory default setting is off.

  • Page 22: Hiding My Caller Id

    SP800 User Manual Settings Hiding my caller ID With this setting your phone number will not be transmitted to any phones you call. Please note that your call may not be accepted if the other phone is set to reject anonymous calls (see "Rejecting anonymous calls"...

  • Page 23: Software Update

    Software update Software updates can be done through provisioning from the server whose setting URL is specified on the SP800's web interface or by means of a manual update. The firmware update takes about 10 minutes. CAUTION: Cutting off the device's power during a firmware update (red LED on, green LED off) will damage the firmware and render the SP800 inoperational.

  • Page 24: Manual Software Update

    3. Click Software Update. 4. The page suggests the firmware for the manual update. If you don't want to use it, follow the instructions on the page on how to upload a different from Snom's Service Hub. 5. Click Load.

  • Page 25: Troubleshooting

    4. Click Reboot and confirm with Yes. The red LED lights up, and the green LED turns off. When the SP800 has finished rebooting, the red LED turns off, the green LED lights up, and the web interface is available again.

  • Page 26: Contacting Snom Support

    3. Copy the settings list into the email, if Support has asked you to contact them by email. Traces Snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your problem. Performing a SIP Trace 1.
  • Page 27 SP800 User Manual Troubleshooting Performing a PCAP Trace 1. Open the Phone Manager and click Maintenance. 2. Click Diagnostic. 3. Click the PCAP Trace tab. 4. Click Start to start recording network traffic. 5. Click Stop to end recording 6. Click Save to save the file to your Download folder.

  • Page 28: Appendix 1 - Wallmounting

    1. Use the dowels and screws provided with the bracket to affix it to the wall, 2. Place the holes on the bottom of the SP800 over the hooks on the bracket. 3. Push the SP800 to the right until it snaps into place.

  • Page 29: Appendix 2 - Gnu General Public License

    SP800 User Manual App. 2 - GNU General Public License Appendix 2 — GNU General Public License restrictions translate to certain responsibilities for you if you distribute COPYRIGHT NOTICE AND WARRANTY copies of the software, or if you modify it. For example, if you distribute...
  • Page 30 SP800 User Manual App. 2 - GNU General Public License You must cause any work that you distribute or publish, that source code, even though third parties are not compelled to copy the in whole or in part contains or is derived from the Program or any part source along with the object code.
  • Page 31 If requested by you, the complete corresponding source code of the 11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE Software can be sent by Snom Technology GmbH on a standard data IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY storage medium against the reimbursement of the manufacturing APPLICABLE LAW.
  • Page 32 VTech Telecommunications Ltd. 23/F, Tai Ping Industrial Centre, Block 1 57 Ting Kok Road, Tai Po Hong Kong Your specialist retailer - Ihr Fachhändler - Votre distributeur - Su distribuidor - Il tuo rivenditore: © 2024 Snom Technology GmbH v1.05...

Table of Contents