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Sony h.ear on 2 Mini Wireless Help Manual
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Sony h.ear on 2 Mini Wireless Help Manual

Sony h.ear on 2 Mini Wireless Help Manual

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Help Guide
Wireless Stereo Headset
h.ear on 2 Mini Wireless (WH-H800)
Use this manual if you encounter any problems, or have any questions.
This Help Guide is also available as a PDF, which can be downloaded here.
Getting started
What you can do with the BLUETOOTH function
About voice guidance
Supplied accessories
Checking the package contents
Folding the headset
Parts and controls
Location and function of parts
About the indicator
Power/Charging
Charging the headset
Available operating time
1

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Summary of Contents for Sony h.ear on 2 Mini Wireless

  • Page 1 Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Use this manual if you encounter any problems, or have any questions. This Help Guide is also available as a PDF, which can be downloaded here. Getting started What you can do with the BLUETOOTH function...
  • Page 2 Checking the remaining battery charge System requirements for battery charge using USB Turning on the headset Turning off the headset Making connections How to make a wireless connection to BLUETOOTH devices One-touch connection (NFC) compatible Android devices One-touch connection (NFC) with a smartphone (Android 4.1 or later) Disconnecting the smartphone by one touch (NFC) Switching the device by one touch (NFC) Android devices not compatible with one-touch connection (NFC)
  • Page 3 Using the voice assist function Using the voice assist function (Google App) Using the voice assist function (Siri) Using the apps What you can do with "Sony | Headphones Connect" app Installing "Sony | Headphones Connect" app Important information Precautions...
  • Page 4 The BLUETOOTH wireless communication range is short, or the sound skips. The headset does not operate properly. No voice from callers Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 5: What You Can Do With The Bluetooth Function

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) What you can do with the BLUETOOTH function The headset uses BLUETOOTH® wireless technology, allowing you to listen to music or make phone calls wirelessly. Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly.

  • Page 6: About Voice Guidance

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) About voice guidance You hear voice guidance in the following situations via the headset. When powering on: “Power on” When powering off: “Power off” When entering pairing mode: “BLUETOOTH pairing”...

  • Page 7: Checking The Package Contents

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Checking the package contents After opening the package, check that all items in the list are included in the package. If items are missing, contact your dealer. Numbers in ( ) indicate the item amount.
  • Page 8 Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Folding the headset You can fold the headset from either the right side or left side. 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 9: Location And Function Of Parts

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Location and function of parts L mark Slider Slide to adjust the length of the headband. left unit Headband R mark right unit Tactile dot The left unit has a tactile dot.
  • Page 10 Controls various call and playback functions. +/- buttons The + button has a tactile dot. Use this dot as a guide when you operate the headset. Related Topic About the indicator Checking the remaining battery charge 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 11: About The Indicator

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) About the indicator You can check various statuses of the headset by the indicators. : Turns on in blue/ : Turns on in red/-: Turns off Turning on (flashes two times)
  • Page 12 For details, refer to “Initializing the headset to restore factory settings.” Hint When the remaining battery charge becomes low, the indicator turns from blue to red, except for pairing mode. 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 13: Charging The Headset

    If the headset detects a problem while charging due to following causes, the indicator (red) may turn off, although charging is not complete. In this case, charge again within the charging temperature range. If the problem persists, consult your nearest Sony dealer.
  • Page 14 If the life of the built-in rechargeable battery drops significantly, the battery should be replaced. Consult your nearest Sony dealer for replacement of the rechargeable battery. Avoid exposure to temperature extremes, direct sunlight, moisture, sand, dust or mechanical shock. Never leave the headset in a car parked in the sun.

  • Page 15: Available Operating Time

    Communication time: Max. 20 hours Standby time: Max. 250 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE HX function. Note Usage hours may be different depending on the settings and conditions of use.

  • Page 16: Checking The Remaining Battery Charge

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you turn on the headset or press the button while the headset is on, the indicator (blue) flashes two times, then the indicator (red) flashes.
  • Page 17 D: 50% to 20% E: 20% or lower (needs to charge) Hint You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and iPhone/iPod touch support this app. Note If you connect the headset to an iPhone or iPod touch with “Media audio” (A2DP) only in a multi point connection, the remaining battery charge will not be displayed correctly.

  • Page 18: System Requirements For Battery Charge Using Usb

    Windows® 7 Home Basic / Home Premium / Professional / Ultimate When using Mac Mac OS X (version 10.9 or later) Note Sony does not guarantee proper operation in all system environments. When using Windows 8.1 update using Windows Update. 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 19: Turning On The Headset

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Turning on the headset Press and hold the button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 20: Turning Off The Headset

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Turning off the headset Press and hold the button for about 2 seconds until the indicator (blue) turns off. Related Topic Turning on the headset 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 21: How To Make A Wireless Connection To Bluetooth Devices

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) How to make a wireless connection to BLUETOOTH devices You can enjoy music and hands-free calling with the headset wirelessly by using your device’s BLUETOOTH function. Device registration (pairing) When using the BLUETOOTH function for the first time, you must previously register both devices to allow connection.

  • Page 22: One-Touch Connection (Nfc) With A Smartphone (Android 4.1 Or Later)

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) One-touch connection (NFC) with a smartphone (Android 4.1 or later) By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a BLUETOOTH connection.
  • Page 23 (One-touch connection switching). Related Topic How to make a wireless connection to BLUETOOTH devices Disconnecting the smartphone by one touch (NFC) Switching the device by one touch (NFC) Listening to music from a device via BLUETOOTH connection 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 24: Disconnecting The Smartphone By One Touch (Nfc)

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Disconnecting the smartphone by one touch (NFC) You can disconnect the headset from the connected smartphone by touching the headset with it. Unlock the screen of the smartphone if it is locked.

  • Page 25: Switching The Device By One Touch (Nfc)

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Switching the device by one touch (NFC) When the headset is connected with a BLUETOOTH device, if you touch an NFC-compatible smartphone on the headset, the headset is connected with the smartphone that touched on the headset most recently (One-touch connection switching).

  • Page 26: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Pairing and connecting with an Android smartphone Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
  • Page 27 Touch [WH-H800 (h.ear)]. If passkey (*) input is required on the display of the smartphone, input “0000.” The headset and the smartphone are paired with each other and connected. You hear voice guidance “BLUETOOTH connected”. If they are not connected, see “Connecting to a paired Android smartphone.”...
  • Page 28 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 29: Connecting To A Paired Android Smartphone

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds.
  • Page 30 Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with an Android smartphone Listening to music from a device via BLUETOOTH connection 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 31: Pairing And Connecting With An Iphone

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Pairing and connecting with an iPhone Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
  • Page 32 Touch [WH-H800 (h.ear)]. If passkey (*) input is required on the display of the iPhone, input “0000.” The headset and the iPhone are paired with each other and connected. You hear voice guidance “BLUETOOTH connected”. If they are not connected, see “Connecting to a paired iPhone.”...
  • Page 33 Initializing the headset to restore factory settings 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 34: Connecting To A Paired Iphone

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”.
  • Page 35 If you cannot connect your iPhone to the headset, deactivate pairing on your iPhone and perform pairing again. For details, refer to the operating instructions supplied with your iPhone. Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with an iPhone Listening to music from a device via BLUETOOTH connection 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 36: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Pairing and connecting with a computer (Windows 10) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
  • Page 37 Click the [Bluetooth] tab, then click the [Bluetooth] button to turn on the BLUETOOTH function. Select [WH-H800 (h.ear)], then click [Pair]. If passkey (*) input is required on the display of the computer, input “0000.”...
  • Page 38 How to make a wireless connection to BLUETOOTH devices Connecting to a paired computer (Windows 10) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) Initializing the headset to restore factory settings 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 39: Pairing And Connecting With A Computer (Windows 8/Windows 8.1)

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Pairing and connecting with a computer (Windows 8/Windows 8.1) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
  • Page 40 Select [Change PC settings] of the [Settings] charm. Select [Devices] of [PC settings]. Select [Add a device]. Select [WH-H800 (h.ear)]. If passkey (*) input is required on the display of the computer, input “0000.” The headset and the computer are paired with each other and connected. You hear voice guidance “BLUETOOTH connected”.
  • Page 41 How to make a wireless connection to BLUETOOTH devices Connecting to a paired computer (Windows 8/Windows 8.1) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) Initializing the headset to restore factory settings 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 42: Pairing And Connecting With A Computer (Windows 7)

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Pairing and connecting with a computer (Windows 7) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
  • Page 43 Select [WH-H800 (h.ear)], then click [Next]. If passkey (*) input is required on the display of the computer, input “0000.” The headset and the computer are paired with each other and connected. You hear voice guidance “BLUETOOTH connected”. If they are not connected, see “Connecting to a paired computer (Windows 7).”...
  • Page 44 How to make a wireless connection to BLUETOOTH devices Connecting to a paired computer (Windows 7) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) Initializing the headset to restore factory settings 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 45: Connecting To A Paired Computer (Windows 10)

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Connecting to a paired computer (Windows 10) Before starting the operation, make sure the following: Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer.
  • Page 46 If [WH-H800 (h.ear)] is not displayed, right-click on the [Sound] screen, then select [Show Disabled Devices]. Click [Connect]. The connection is established. Hint...
  • Page 47 Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer (Windows 10) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 48: Connecting To A Paired Computer (Windows 8/Windows 8.1)

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Connecting to a paired computer (Windows 8/Windows 8.1) Before starting the operation, make sure the following: Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer.
  • Page 49 Select [Control Panel] in the [Settings] charm. Select [Hardware and Sound], then [Devices and Printers]. Right-click [WH-H800 (h.ear)] in the [Devices and Printers] screen.
  • Page 50 Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer (Windows 8/Windows 8.1) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 51: Connecting To A Paired Computer (Windows 7)

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Connecting to a paired computer (Windows 7) Before starting the operation, make sure the following: Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer.
  • Page 52 Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer (Windows 7) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 53: Pairing And Connecting With Other Bluetooth Devices

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Pairing and connecting with other BLUETOOTH devices Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
  • Page 54 The headset can be paired with multiple devices, but can only play music from one paired device at a time. Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a paired BLUETOOTH device Listening to music from a device via BLUETOOTH connection Initializing the headset to restore factory settings 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 55: Connecting To A Paired Bluetooth Device

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Connecting to a paired BLUETOOTH device Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”.
  • Page 56 Pairing and connecting with other BLUETOOTH devices Listening to music from a device via BLUETOOTH connection 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 57: Connecting The Headset To Both A Music Player And A Smartphone Or Mobile Phone

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Connecting the headset to both a music player and a smartphone or mobile phone When you connect the headset to 2 BLUETOOTH devices, you can use them differently. For example, one for listening to music (with the A2DP BLUETOOTH connection) and the other for making phone calls (with the HFP or HSP BLUETOOTH connection).

  • Page 58: Connecting The Headset To 2 Android Smartphones

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Connecting the headset to 2 Android smartphones When you connect the headset to a smartphone, usually the music playback function and the phone call function are both connected automatically.
  • Page 59 Hint The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphones. 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 60: Connecting The Headset To An Android Smartphone And An Iphone

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Connecting the headset to an Android smartphone and an iPhone When you connect the headset to a smartphone, usually the music playback function and the phone call function are both connected automatically.
  • Page 61 If you connect an Android smartphone with [Phone audio] (HFP), the remaining battery charge of the headset will not be displayed correctly on an iPhone. 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 62: Disconnecting Bluetooth Connection (After Use)

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Disconnecting BLUETOOTH connection (after use) If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch connection (NFC), operate from the BLUETOOTH device.

  • Page 63: Using The Supplied Headphone Cable

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Using the supplied headphone cable If you use the headset at the place where is restricted to use the BLUETOOTH devices such as an airplane, you can use the headset as ordinary wired headphones by connecting a device via the supplied headphone cable. The headset supports high resolution audio playback when connecting via the supplied headphone cable.
  • Page 64 Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Listening to music from a device via BLUETOOTH connection You can enjoy listening to music and basic remote control operation of a BLUETOOTH device via a BLUETOOTH connection. The BLUETOOTH device is required to support the following BLUETOOTH profiles.
  • Page 65 If the communication condition is poor, the BLUETOOTH device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to BLUETOOTH devices Controlling the audio device (BLUETOOTH connection) 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 66: Controlling The Audio Device (Bluetooth Connection)

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Controlling the audio device (BLUETOOTH connection) If the BLUETOOTH device supports AVRCP, you can control it by the headset. The functions available may vary depending on the BLUETOOTH device. Refer to the operating instructions supplied with your BLUETOOTH device.
  • Page 67 Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Disconnecting BLUETOOTH connection (after use) If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch connection (NFC), operate from the BLUETOOTH device.
  • Page 68 2 Mini Wireless (WH-H800) About the sound quality mode The sound quality mode has the following two modes. You can switch or check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: prioritizes the sound quality (default).

  • Page 69: Supported Codecs

    HD is used by some Android smartphones, and it provides higher sound quality than that of aptX. LDAC LDAC is an audio coding technology developed by Sony that enables the transmission of High-Resolution (Hi-Res) Audio content, even over a BLUETOOTH connection.
  • Page 70 The DSEE HX function upscales the compressed sound source data such as CD or MP3 to quality almost that of High- Resolution Audio quality and reproduces the clear high-range sound that is often lost. The DSEE HX function is available when you set as follows by using the “Sony | Headphones Connect” app. Surround (VPT)

  • Page 71: Receiving A Call

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the BLUETOOTH profile HFP (Hands- free Profile) or HSP (Headset Profile), via a BLUETOOTH connection.
  • Page 72 Related Topic How to make a wireless connection to BLUETOOTH devices Making a call Functions for a phone call What you can do with "Sony | Headphones Connect" app 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 73: Making A Call

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the BLUETOOTH profile HFP (Hands- free Profile) or HSP (Headset Profile), via a BLUETOOTH connection.
  • Page 74 Use a smartphone or mobile phone at least 50 cm(19 3/4 in.) away from the headset. Noise may result if the headset and the smartphone or mobile phone are too close. Related Topic How to make a wireless connection to BLUETOOTH devices Receiving a call Functions for a phone call 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 75: Functions For A Phone Call

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Functions for a phone call The available functions may vary depending on the profile supported by your smartphone or mobile phone. Even if the profile is the same, functions may vary depending on the smartphone or mobile phone.
  • Page 77 Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Disconnecting BLUETOOTH connection (after use) If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch connection (NFC), operate from the BLUETOOTH device.
  • Page 78 Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Using the voice assist function (Google App) By using the Google App feature that comes with the Android smartphone, you can speak to the headset’s microphone to operate the Android smartphone.

  • Page 79: Using The Voice Assist Function (Siri)

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone. Turn Siri on.
  • Page 80 For details of the “Sony | Headphones Connect” app, refer to the following URL. http://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app depends on audio devices. The app specifications and screen design may be changed without prior notice. Related Topic Installing "Sony | Headphones Connect"...
  • Page 81 2 Mini Wireless (WH-H800) Installing "Sony | Headphones Connect" app Download the “Sony | Headphones Connect” app from Google Play store or App Store, and install the app to your smartphone. For details of the “Sony | Headphones Connect” app, refer to the following URL.
  • Page 82 Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Precautions On BLUETOOTH communications BLUETOOTH wireless technology operates within a range of about 10 m (30 feet). Maximum communication range may vary depending on obstacles (human body, metal, wall, etc.) or electromagnetic environment.
  • Page 83 The earpads may deteriorate due to long-term storage or use. Optional replacement earpads can be ordered from your nearest Sony dealer. If you have any questions or problems concerning this headset that are not covered in this manual, please consult your nearest Sony dealer.
  • Page 84 The LDAC name and logo is a trademark of Sony Corporation. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

  • Page 85: Customer Support Websites

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Customer support websites Please access the following support website to get the support information about your headset: For customers in the U.S.A: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in Latin America: http://esupport.sony.com/LA/...

  • Page 86: What Can I Do To Solve A Problem

    Initialize the headset. This operation resets volume settings, etc., and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic Charging the headset...

  • Page 87: The Headset Is Not Turned On

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) The headset is not turned on. Charge the battery of the headset. The headset cannot be turned on while charging the battery. Remove the micro-USB cable from the headset, and then turn on the headset again.

  • Page 88: Charging Cannot Be Done

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Charging cannot be done. Check that you are using the micro-USB cable supplied. Check that the micro-USB cable is connected to the headset and the computer firmly. Check that the computer is turned on.

  • Page 89: Charging Time Is Too Long

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Related Topic Charging the headset 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 90: The Headset Cannot Be Recognized By A Computer

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) The headset cannot be recognized by a computer. The micro-USB cable is not connected properly to the USB port of the computer. Connect the micro-USB cable again. Check that the headset and the computer are directly connected, not via a USB hub.
  • Page 91 Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch. The remaining battery charge is shown only on the screen of an iPhone or iPod touch (iOS 5.0 or later) that supports HFP (Hands-free Profile).
  • Page 92 Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) No sound Check that both the headset and the connected device (i.e., smartphone) are turned on. An A2DP BLUETOOTH connection is not made between the headset and the BLUETOOTH device. Use the BLUETOOTH device and make an A2DP BLUETOOTH connection.

  • Page 93: Low Sound Level

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Low sound level Turn up the volume of the headset and the connected device. 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 94: Low Sound Quality

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Low sound quality Turn down the volume of the connected device. Keep the headset away from a microwave oven, Wi-Fi device, etc. Bring the headset and the BLUETOOTH device closer together. Remove any obstacles between the headset and the BLUETOOTH device.

  • Page 95: Sound Skips Frequently During Playback

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Sound skips frequently during playback. Set the headset to the “Priority on stable connection” mode. For details, refer to “About the sound quality mode.” Remove any obstacles between the antenna of the BLUETOOTH device to be connected and the built-in antenna of the headset.

  • Page 96: Pairing Cannot Be Done

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Pairing cannot be done. Bring the headset and the BLUETOOTH device within 1 m(3 feet) from each other. When you turn on the headset for the first time after purchasing, initializing, or repairing it, the headset enters pairing mode automatically.

  • Page 97: Unable To Connect The Headset To A Bluetooth Device With One-Touch Connection (Nfc)

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Unable to connect the headset to a BLUETOOTH device with one-touch connection (NFC) Keep the smartphone close to the headset until the smartphone reacts. If you fail to connect, move the smartphone slowly on the N-Mark of the headset.

  • Page 98: Unable To Make A Bluetooth Connection

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Unable to make a BLUETOOTH connection Check that the headset is turned on. Check that the BLUETOOTH device is turned on and the BLUETOOTH function is on. If the headset automatically connects to the last connected BLUETOOTH device, you may fail to connect the headset to other devices via the BLUETOOTH function.

  • Page 99: Distorted Sound

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc. 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 100: The Bluetooth Wireless Communication Range Is Short, Or The Sound Skips

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) The BLUETOOTH wireless communication range is short, or the sound skips. Set the headset to the “Priority on stable connection” mode. For details, refer to “About the sound quality mode.”...

  • Page 101: The Headset Does Not Operate Properly

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) The headset does not operate properly. Reset the headset. Pairing information is not deleted by this operation. If you cannot use the headset even after resetting it, initialize the headset.

  • Page 102: No Voice From Callers

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) No voice from callers Check that both the headset and the connected device (i.e., smartphone) are turned on. Turn up the volume of the headset and the connected device (i.e., smartphone).

  • Page 103: Low Voice From Callers

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Low voice from callers Turn up the volume of the headset and the connected device. 4-698-091-11(2) Copyright 2017 Sony Corporation...

  • Page 104: Resetting The Headset

    Help Guide Wireless Stereo Headset h.ear on 2 Mini Wireless (WH-H800) Resetting the headset If the headset cannot be turned on, or if it cannot be operated even when it is turned on, connect the headset to a booted computer using the supplied micro-USB cable, then press the button and - button simultaneously.

  • Page 105: Initializing The Headset To Restore Factory Settings

    All pairing information is deleted. In this case, delete the pairing information for the headset on the device which has been connected, then pair the headset with the device again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. 4-698-091-11(2) Copyright 2017 Sony Corporation...

This manual is also suitable for:

Wh-h800