Sony h.ear on 3 Mini Wireless Help Manual
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Sony h.ear on 3 Mini Wireless Help Manual

Sony h.ear on 3 Mini Wireless Help Manual

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Help Guide
Wireless Stereo Headset
h.ear on 3 Mini Wireless (WH-H810)
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the Bluetooth function
About the voice guidance
Supplied accessories
Checking the package contents
Folding the headset
Parts and controls
Location and function of parts
About the indicator
Power/Charging
Charging the headset
1

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Summary of Contents for Sony h.ear on 3 Mini Wireless

  • Page 1 3 Mini Wireless (WH-H810) Use this manual if you encounter any problems, or have any questions. Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.net/elesupport/...
  • Page 2 Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Headphones Connect” app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone...
  • Page 3 Using the Google Assistant Using Amazon Alexa Using the voice assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with “Sony | Headphones Connect” app Installing “Sony | Headphones Connect” app Important information Precautions...

  • Page 4: Troubleshooting

    License notice Trademarks Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging Unable to turn on the headset. Charging cannot be done. Charging time is too long. The headset cannot be charged even if connecting the headset to a computer. The remaining battery charge of the headset is not displayed on the screen of smartphone.
  • Page 5 5-007-463-21(1) Copyright 2019 Sony Corporation...

  • Page 6: What You Can Do With The Bluetooth Function

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) What you can do with the Bluetooth function The headset uses BLUETOOTH® wireless technology, allowing you to do the following. Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly.
  • Page 7 In the factory setting, you will hear the English voice guidance in the following situations via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 8: Checking The Package Contents

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Checking the package contents After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount.
  • Page 9 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Folding the headset Fold one unit towards the headband, then fold the other in the same way. You can fold the headset from either the right side or left side.

  • Page 10: Location And Function Of Parts

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Location and function of parts (left) mark Tactile dot There is a tactile dot on the left unit. Left unit Slider Slide to adjust the length of the headband.
  • Page 11 USB Type-C cable to charge the headset. Touch sensor control panel Remotely controls music playback of the connected Bluetooth device or performs other operations using touch operation. Related Topic About the indicator Checking the remaining battery charge 5-007-463-21(1) Copyright 2019 Sony Corporation...

  • Page 12: About The Indicator

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / -: Turns off...
  • Page 13 When the remaining battery charge becomes low, the indicator (red) starts flashing. Other Updating software - - (repeatedly flashes slowly in blue) Initialization completed (flashes 4 times in blue) For details, see “Initializing the headset to restore factory settings”. 5-007-463-21(1) Copyright 2019 Sony Corporation...

  • Page 14: Charging The Headset

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. Connect the headset to an AC outlet.
  • Page 15 If the headset detects a problem while charging due to the following causes, the indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F).

  • Page 16: Available Operating Time

    Communication time: Max. 25 hours Standby time: Max. 90 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE HX function. Note Usage hours may be different depending on the settings and conditions of use.

  • Page 17: Checking The Remaining Battery Charge

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When the (power) button is pressed while the headset power is on, a voice guidance indicating the remaining battery charge can be heard.
  • Page 18 You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and iPhone/iPod touch both support this app. Note If you connect the headset to an iPhone, iPod touch, or Android smartphone with “Media audio” (A2DP) only in a multipoint connection, the remaining battery charge will not be displayed correctly.

  • Page 19: Turning On The Headset

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Turning on the headset Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 5-007-463-21(1) Copyright 2019 Sony Corporation...

  • Page 20: Turning Off The Headset

    Press and hold the (power) button for about 2 seconds until the indicator (blue) turns off. Hint You can also turn off the headset with the “Sony | Headphones Connect” app. Related Topic Turning on the headset What you can do with “Sony | Headphones Connect” app...

  • Page 21: How To Make A Wireless Connection To Bluetooth Devices

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset wirelessly by using your Bluetooth device’s Bluetooth function. Device registration (pairing) To use the Bluetooth function, both of the connecting devices must be registered in advance.
  • Page 22 Connecting with the “Sony | Headphones Connect” app Launch the “Sony | Headphones Connect” app on your Android™ smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 23: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 24 Touch [WH-H810 (h.ear)]. If Passkey (*) input is required, input “0000”. The headset and smartphone are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired Android smartphone”.
  • Page 25 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-007-463-21(1) Copyright 2019 Sony Corporation...

  • Page 26: Connecting To A Paired Android Smartphone

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the (power) button for about 2 seconds.
  • Page 27 As for the operations on your smartphone, refer to the operating instructions supplied with the smartphone. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-007-463-21(1) Copyright 2019 Sony Corporation...
  • Page 28 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) One-touch connection (NFC) with an Android smartphone By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a Bluetooth connection. Compatible smartphones NFC-compatible smartphones installed with Android 4.1 or later...
  • Page 29 Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the Android smartphone with one-touch (NFC) Switching the device by one-touch (NFC) Listening to music from a device via Bluetooth connection 5-007-463-21(1) Copyright 2019 Sony Corporation...
  • Page 30 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Disconnecting the Android smartphone with one-touch (NFC) You can disconnect the headset from the connected smartphone by touching the headset with it. Unlock the screen of the smartphone if it is locked.

  • Page 31: Switching The Device By One-Touch (Nfc)

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Switching the device by one-touch (NFC) If you touch an NFC-compatible smartphone to the headset while the headset is connected to another Bluetooth device, the connection switches to the smartphone (One-touch connection switching). However, the connection cannot be switched when talking on a headset connected to a Bluetooth-compatible mobile phone.

  • Page 32: Pairing And Connecting With An Iphone

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 33 Touch [WH-H810 (h.ear)]. If Passkey (*) input is required, input “0000”. The headset and iPhone are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired iPhone ”.
  • Page 34 Initializing the headset to restore factory settings 5-007-463-21(1) Copyright 2019 Sony Corporation...

  • Page 35: Connecting To A Paired Iphone

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the (power) button for about 2 seconds.
  • Page 36 As for the operations on your iPhone, refer to the operating instructions supplied with the iPhone. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-007-463-21(1) Copyright 2019 Sony Corporation...

  • Page 37: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 38 Click the [Bluetooth] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then select [WH-H810 (h.ear)]. Click [Pair]. If Passkey (*) input is required, input “0000”.
  • Page 39 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-007-463-21(1) Copyright 2019 Sony Corporation...
  • Page 40 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 41 Select [Change PC Settings] of the [Settings] charm. Select [PC and devices] of [PC Settings]. Select [Bluetooth]. Select [WH-H810 (h.ear)], then select [Pair].
  • Page 42 If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired computer (Windows 8.1)”.
  • Page 43 5-007-463-21(1) Copyright 2019 Sony Corporation...

  • Page 44: Pairing And Connecting With A Computer (Windows 7)

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Pairing and connecting with a computer (Windows 7) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 45 Select [WH-H810 (h.ear)], then click [Next]. If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired computer (Windows 7)”.
  • Page 46 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-007-463-21(1) Copyright 2019 Sony Corporation...
  • Page 47 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 48 Select [ (System Preferences)] - [Bluetooth] from the task bar in the lower right part of the screen. Select [WH-H810 (h.ear)] from the [Bluetooth] screen and click [Connect]. If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”.
  • Page 49 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Mac) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-007-463-21(1) Copyright 2019 Sony Corporation...

  • Page 50: Connecting To A Paired Computer (Windows 10)

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 51 Select [Connect] from the displayed menu. The connection is established. You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer.
  • Page 52 For information on how to establish it on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-007-463-21(1) Copyright 2019 Sony Corporation...
  • Page 53 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 54 Right-click [WH-H810 (h.ear)]. If [WH-H810 (h.ear)] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disconnected Devices]. Select [Connect] from the displayed menu.
  • Page 55 The connection is established. You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. Note When connecting, [WH-H810 (h.ear)], [LE_WH-H810 (h.ear)], or both may be displayed on the connecting device. When both or [WH-H810 (h.ear)] is displayed, select [WH-H810 (h.ear)];...
  • Page 56 How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-007-463-21(1) Copyright 2019 Sony Corporation...

  • Page 57: Connecting To A Paired Computer (Windows 7)

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Connecting to a paired computer (Windows 7) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 58 For information on how to establish it on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-007-463-21(1) Copyright 2019 Sony Corporation...
  • Page 59 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Connecting to a paired computer (Mac) Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 60 Click [WH-H810 (h.ear)] on the [Bluetooth] screen while pressing the computer Control button and select [Connect] from the pop up menu. You will hear the voice guidance say, “Bluetooth connected”. Click the speaker icon in the upper right part of the screen and select [WH-H810 (h.ear)]. Now you are ready to enjoy music playback on your computer.
  • Page 61 For information on how to establish it on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Mac) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-007-463-21(1) Copyright 2019 Sony Corporation...

  • Page 62: Pairing And Connecting With Other Bluetooth Devices

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Pairing and connecting with other Bluetooth devices The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 63 How to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-007-463-21(1) Copyright 2019 Sony Corporation...

  • Page 64: Connecting To A Paired Bluetooth Device

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Connecting to a paired Bluetooth device Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”. Check that the indicator (blue) continues to flash after you release your finger from the button.
  • Page 65 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-007-463-21(1) Copyright 2019 Sony Corporation...
  • Page 66 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection) Multipoint is a function which allows you to connect 2 Bluetooth devices to the headset and use one device for music playback (A2DP connection) and the other for talking (HFP/HSP connection).
  • Page 67 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Connecting the headset to 2 Android smartphones (multipoint connection) Usually, when you connect the headset to a smartphone, both the music playback function and the phone call function are connected simultaneously.
  • Page 68 When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with “Media audio” (A2DP). Related Topic Checking the remaining battery charge 5-007-463-21(1) Copyright 2019 Sony Corporation...
  • Page 69 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Usually, when you connect the headset to a smartphone, both the music playback function and the phone call function are connected simultaneously.
  • Page 70 When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with “Media audio” (A2DP). Related Topic Checking the remaining battery charge 5-007-463-21(1) Copyright 2019 Sony Corporation...

  • Page 71: Disconnecting Bluetooth Connection (After Use)

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Disconnecting Bluetooth connection (after use) Unlock the screen of the Bluetooth device if it is locked. Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-touch connection (NFC), disconnect the device by operating the device.

  • Page 72: Using The Supplied Headphone Cable

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Using the supplied headphone cable If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as ordinary wired headphones by connecting a device via the supplied headphone cable.
  • Page 73 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the device from your headset via Bluetooth connection.
  • Page 74 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) 5-007-463-21(1) Copyright 2019 Sony Corporation...

  • Page 75: Controlling The Audio Device (Bluetooth Connection)

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device.
  • Page 76 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. The available functions may vary depending on the connected device. In some cases, it may operate differently or may not work at all even when the operations described above are performed. 5-007-463-21(1) Copyright 2019 Sony Corporation...
  • Page 77 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Disconnecting Bluetooth connection (after use) Unlock the screen of the Bluetooth device if it is locked. Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-touch connection (NFC), disconnect the device by operating the device.
  • Page 78 The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality mode: Prioritizes the sound quality (default).

  • Page 79: Supported Codecs

    AAC is mainly used in Apple products such as iPhone that can provide a higher sound quality than that of SBC. LDAC LDAC is an audio coding technology developed by Sony that enables the transmission of High-Resolution (Hi-Res) Audio content, even over a Bluetooth connection.
  • Page 80 High-Resolution Audio and reproduces the clear, high-range sound that is often lost. The DSEE HX function can be set up on the “Sony | Headphones Connect” app, and is only available when connected to the headset via Bluetooth connection.

  • Page 81: Receiving A Call

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection.
  • Page 82 If no ring tone is heard via the headset The headset may not be connected with the smartphone or mobile phone over HFP or HSP. Check the connection status on the smartphone or mobile phone. If playback does not pause automatically, operate the headset to pause playback. Adjust the volume using the touch sensor control panel.
  • Page 83 Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call 5-007-463-21(1) Copyright 2019 Sony Corporation...

  • Page 84: Making A Call

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection.
  • Page 85 Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5-007-463-21(1) Copyright 2019 Sony Corporation...

  • Page 86: Functions For A Phone Call

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone.
  • Page 87 If the C (custom) button is set as the Amazon Alexa button, it cannot be used to start up the voice dial function of the smartphone/mobile phone, or activate Siri on the iPhone using the C (custom) button. When activating Siri, use the touch sensor control panel. Related Topic Receiving a call Making a call 5-007-463-21(1) Copyright 2019 Sony Corporation...
  • Page 88 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Disconnecting Bluetooth connection (after use) Unlock the screen of the Bluetooth device if it is locked. Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-touch connection (NFC), disconnect the device by operating the device.
  • Page 89 If your smartphone is an Android smartphone, skip this step. Open the “Sony | Headphones Connect” app and set the C (custom) button as the Google Assistant button. When using the Google Assistant for the first time, open the Google Assistant app and tap the [Finish headphones setup] button on the Conversation View, and follow the on-screen instructions to complete initial settings for the Google Assistant.
  • Page 90 If the C (custom) button is set as the Google Assistant button in step 2, the Amazon Alexa function cannot be operated from the headset. The Google Assistant may not be used in some countries, regions, or languages. 5-007-463-21(1) Copyright 2019 Sony Corporation...
  • Page 91 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Using Amazon Alexa By using the Amazon Alexa app installed in your smartphone, you can speak to the headset’s microphone to operate the smartphone or perform the search. Compatible smartphones Smartphones installed with Android 5.1 or later, or iOS 10.0 or later.
  • Page 92 From [AVAILABLE DEVICES] on the [Select your device] screen, select [WH-H810 (h.ear)] or [LE_WH-H810 (h.ear)]. If you cannot find [WH-H810 (h.ear)] or [LE_WH-H810 (h.ear)] in [AVAILABLE DEVICES], the headset is not connected to the smartphone via Bluetooth connection. Connect the headset to the smartphone via Bluetooth connection.
  • Page 93 On the [Setup Complete] screen, touch [DONE]. When the initial settings are complete, the C (custom) button on the headset is set as the Amazon Alexa button. Press the C (custom) button to use Amazon Alexa. A: Microphone Press to input a voice command. Example: “What is the weather”...
  • Page 94 When you set up the headset to Amazon Alexa, the C (custom) button will be automatically configured for Amazon Alexa. You can restore the button back to original function by changing it with the “Sony | Headphones Connect” app. Similarly, you can reconfigure back to Amazon Alexa if you have previously connected to Amazon Alexa, but have changed to other function.
  • Page 95 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset’s microphone to operate the Android smartphone.
  • Page 96 The Google app may not be activated depending on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function. 5-007-463-21(1) Copyright 2019 Sony Corporation...

  • Page 97: Using The Voice Assist Function (Siri)

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone. Turn Siri on.
  • Page 98 In this case, ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction. Siri may not be activated depending on specifications of the smartphone or application version. Siri does not work when connected to a device not compatible with the voice assist function. 5-007-463-21(1) Copyright 2019 Sony Corporation...
  • Page 99 For details on the “Sony | Headphones Connect” app, refer to the following URL. https://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app differs depending on the audio device. The app specifications and screen design may change without prior notice. Related Topic Installing “Sony | Headphones Connect”...
  • Page 100 3 Mini Wireless (WH-H810) Installing “Sony | Headphones Connect” app Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details on the “Sony | Headphones Connect” app, refer to the following URL.

  • Page 101: Other Notes

    Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.
  • Page 102 The unit is not waterproof. If water or foreign objects enter the unit, it may result in fire or electric shock. If water or a foreign object enters the unit, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases.

  • Page 103: License Notice

    Notes on the License This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software.
  • Page 104 The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries. The LDAC name and logo are trademarks of Sony Corporation. USB Type-C™ and USB-C™ are trademarks of USB Implementers Forum.

  • Page 105: Customer Support Websites

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support...

  • Page 106: What Can I Do To Solve A Problem

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic...
  • Page 107 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Unable to turn on the headset. Make sure the battery is fully charged. The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset.

  • Page 108: Charging Cannot Be Done

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Charging cannot be done. Be sure to use the supplied USB Type-C cable. Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer.

  • Page 109: Charging Time Is Too Long

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Check that you are using the supplied USB Type-C cable.
  • Page 110 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) The headset cannot be charged even if connecting the headset to a computer. Check that the supplied USB Type-C cable is properly connected to the USB port of the computer.
  • Page 111 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) The remaining battery charge of the headset is not displayed on the screen of smartphone. Only the iOS devices (including iPhone/iPod touch) which support HFP (Hands-free Profile), and Android smartphone (OS 8.1 or later) can display the remaining battery charge.
  • Page 112 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) No sound Check that both the headset and the connected device (i.e., smartphone) are turned on. Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP.

  • Page 113: Low Sound Level

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. 5-007-463-21(1) Copyright 2019 Sony Corporation...

  • Page 114: Low Sound Quality

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Low sound quality Turn down the volume of the connected device if it is too loud. Keep the headset away from a microwave oven, wireless LAN device, etc. Bring the headset closer to the Bluetooth device. Remove any obstacles between the headset and the Bluetooth device.
  • Page 115 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Sound skips frequently. Set the headset to “Priority on stable connection” mode. For details, see “About the sound quality mode”. Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset.

  • Page 116: Pairing Cannot Be Done

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Pairing cannot be done. Bring the headset and the Bluetooth device within 1 m (3 feet) from each other. The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset.
  • Page 117 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) One-touch connection (NFC) does not work. Keep the smartphone close to the N-mark on the headset until the smartphone responds. If it still does not respond, slowly move the smartphone around in different directions.

  • Page 118: Unable To Make A Bluetooth Connection

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Unable to make a Bluetooth connection. Check that the headset is turned on. Check that the Bluetooth device is turned on and the Bluetooth function is on. If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection.

  • Page 119: Distorted Sound

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Distorted sound Keep the headset away from a microwave oven, wireless LAN device, etc. 5-007-463-21(1) Copyright 2019 Sony Corporation...

  • Page 120: The Bluetooth Wireless Communication Range Is Short, Or The Sound Skips

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) The Bluetooth wireless communication range is short, or the sound skips. Set the headset to “Priority on stable connection” mode. For details, see “About the sound quality mode”. Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset.

  • Page 121: The Headset Does Not Operate Properly

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) The headset does not operate properly. Reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset.
  • Page 122 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Cannot hear a person on a call. Check that both the headset and the connected device (i.e., smartphone) are turned on. Turn up the volume of the connected device and the volume of the headset if they are too low.

  • Page 123: Low Voice From Callers

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Low voice from callers Turn up the volume of the headset and the connected device. 5-007-463-21(1) Copyright 2019 Sony Corporation...
  • Page 124 Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) The touch sensor control panel does not respond correctly The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor.

  • Page 125: Resetting The Headset

    Help Guide Wireless Stereo Headset h.ear on 3 Mini Wireless (WH-H810) Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, press both the (power) button and the C (custom) button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted.

  • Page 126: Initializing The Headset To Restore Factory Settings

    In this case, delete the pairing information for the headset from the device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. Note If you have updated the software after purchasing the headset, even if you initialize the headset, the software is retained updated.

This manual is also suitable for:

Wh-h810

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