Sony WH-1000XM6 Help Manual
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Sony WH-1000XM6 Help Manual

Sony WH-1000XM6 Help Manual

Wireless noise canceling stereo headset
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Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM6
Model: YY2984
Quick Start Guide
Find your fit
Wearing the headset
Connect to the app for even more fun and convenience
Many useful features are out there in your device.
Download the "Sony | Sound Connect" and get the most out of what you have.
Let's start to use
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Summary of Contents for Sony WH-1000XM6

  • Page 1 Wearing the headset Connect to the app for even more fun and convenience Many useful features are out there in your device. Download the “Sony | Sound Connect” and get the most out of what you have. Let’s start to use...

  • Page 2: Related Information

    Establishing a BLUETOOTH® connection Download the “Sony | Sound Connect” app. Follow the downloaded “Sony | Sound Connect” app instructions. Operating the headset You can use the touch sensor control panel to perform the following operations. Tap twice quickly: Play/Pause...

  • Page 3: Making Connections

    Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Sound Connect” app Android smartphone Pairing and connecting with an Android smartphone Pairing and connecting with an Android smartphone using LE Audio...
  • Page 4 Pairing and connecting with a computer (Windows 10) Pairing and connecting with a computer (Mac) Connecting to a paired computer (Windows 11) Connecting to a paired computer (Windows 10) Connecting to a paired computer (Mac) Other Bluetooth devices Pairing and connecting with a Bluetooth device Connecting to a paired Bluetooth device Multipoint connection Connecting the headset to 2 devices simultaneously (multipoint connection)
  • Page 5 Using the voice assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with the “Sony | Sound Connect” app Installing the “Sony | Sound Connect” app Accessing support information from the “Sony | Sound Connect” app...
  • Page 6 Troubleshooting Troubleshooting Resetting the headset Initializing the headset to restore factory settings Specifications Specifications 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 7: What You Can Do With The Bluetooth Function

    Listening to music You can enjoy music wirelessly from a smartphone or music player, etc. Talking on the phone You can talk on the phone hands-free, while leaving your smartphone in your bag or pocket. 5-063-141-11(1) Copyright 2025 Sony Corporation...
  • Page 8 In the factory settings, when you put the headset on your ears, you will hear the voice guidance in either English or Chinese. You can use the “Sony | Sound Connect” app to change the language of the voice guidance, turn the voice guidance on/off, and set the voice guidance volume.
  • Page 9 When you initialize the headset to restore to the factory settings after you change the language of the voice guidance, the language will also return to the factory settings. If the voice guidance is not heard after changing the voice guidance language or updating the software, turn the headset off and on again. 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 10: Included Items

    WH-1000XM6 Included items After opening the package, check that all of the items in the list are included. If any items are missing, consult the Sony support contact or your nearest Sony dealer. Numbers in ( ) indicate the item amount.
  • Page 11 Watch the video to find out how to set the headset in the carrying case. No audio explanation is available. For models of countries and regions excluding Chinese mainland: https://rd1.sony.net/help/mdr/mov0091/h_zz/ For models of Chinese mainland: https://rd1.sony.net/help/mdr/mov0091/zh-cn/ 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 12: Location And Function Of Parts

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Location and function of parts (left) mark Built-in antenna A Bluetooth antenna is built into the headset. Tactile dot The left unit has a tactile dot at the edge of the housing.
  • Page 13 (right) mark Noise canceling function microphones (internal) (left, right) Pick up the sound of the noise when the noise canceling function is in use. Right unit Sliders (left, right) Slide to adjust the length of the headband. Touch sensor control panel Remotely controls music playback of the connected Bluetooth device or performs other operations using touch operation.
  • Page 14 Any defects caused by failure to follow the above precautions are not covered by the product warranty. Related Topic About the indicator Checking the remaining battery charge About the touch sensor control panel 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 15: About The Indicator

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in orange / -: Turns off Indicator (blue/orange) next to the...
  • Page 16 The indicator turns off after charging is complete. Abnormal temperature - - (repeatedly flashes twice in orange) Abnormal charging - - (repeatedly flashes slowly in orange) Related Topic Checking the remaining battery charge Initializing the headset to restore factory settings 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 17: Wearing The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Wearing the headset Check the left and right units of the headset. On the left unit, there are the (left) mark, a tactile dot (A), the (power) button, and the NC/AMB (noise canceling/Ambient Sound Mode) button.
  • Page 18 About the instruction manual video Watch the video to find out how to put the headset into your ears. No audio explanation is available. For models of countries and regions excluding Chinese mainland: https://rd1.sony.net/help/mdr/mov0090/h_zz/ For models of Chinese mainland: https://rd1.sony.net/help/mdr/mov0090/zh-cn/...
  • Page 19 Hint By using the “Sony | Sound Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function). Note If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
  • Page 20 The warranty does not cover malfunctions caused by damage due to improper handling. Related Topic What you can do with the “Sony | Sound Connect” app 5-063-141-11(1) Copyright 2025 Sony Corporation...
  • Page 21 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 About the touch sensor control panel Use the touch sensor control panel (A) on the headset for various operations, such as music playback, phone calls, or switching to the Quick Attention Mode.
  • Page 22 During music playback: Skips to the beginning of the previous track (or the current track during playback). To fast- reverse, swipe backward and hold. Release at the desired playback point. Swipe up and release. During music playback/a phone call: Increases the volume. Repeat until the volume reaches the desired level. To continue changing the volume, swipe up and hold.
  • Page 23 Activates the Quick Attention Mode. To deactivate the Quick Attention Mode, release your hand. Hint You can switch the touch sensor control panel on/off, using the “Sony | Sound Connect” app. Note If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset.
  • Page 24 Launch the “Sony | Sound Connect” app and set the NC/AMB (noise canceling/Ambient Sound Mode) button as the Quick Access button. Using the “Sony | Sound Connect” app, assign a service to be performed when the NC/AMB (noise canceling/Ambient Sound Mode) button is pressed twice or 3 times.

  • Page 25: Charging The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. Connect the headset to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor (A).

  • Page 26: Personal Computer

    If the headset detects a problem while charging due to the following causes, the charging indicator (orange) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult the Sony support contact or your nearest Sony dealer.
  • Page 27 It is not guaranteed that the headset works with all USB PD compatible equipment. When the headset is charged using a USB PD compatible AC adaptor, the right unit may become hot, but this is not a malfunction. 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 28: Available Operating Time

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time Codec Noise canceling function/Ambient Sound Mode Available operating time LDAC™...
  • Page 29 Max. 28 hours Max. 38 hours Hint By using the “Sony | Sound Connect” app, you can check which codec is used for a connection or switch the DSEE Extreme™ function. Note Usage hours may be different from the time described above depending on the settings for the headset functions and usage conditions.

  • Page 30: Checking The Remaining Battery Charge

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery in the following ways. When you are using an iPhone (iOS 13 or later) When the headset is connected to an iPhone via an HFP (Hands-free Profile) Bluetooth connection, you can check the remaining battery charge of the headset on an iPhone.
  • Page 31 You can also check the remaining battery charge of the headset with the “Sony | Sound Connect” app. Android smartphones and iPhone both support this app. Note If the headset and smartphone are not connected with HFP, the remaining battery charge will not be correctly displayed.

  • Page 32: Turning On The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Turning on the headset Press and hold the (power) button (A) for about 2 seconds or more until the indicator (blue) flashes. Related Topic Turning off the headset 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 33: Turning Off The Headset

    Hint You can also turn off the headset with the “Sony | Sound Connect” app. The headset will automatically turn off after 15 minutes of not being worn. This setting can be changed using the “Sony | Sound Connect” app.

  • Page 34: How To Make A Wireless Connection To Bluetooth Devices

    Connecting to a paired Android smartphone Connecting to a paired iPhone Connecting to a paired computer (Windows 11) Connecting to a paired computer (Windows 10) Connecting to a paired computer (Mac) Connecting to a paired Bluetooth device 5-063-141-11(1) Copyright 2025 Sony Corporation...
  • Page 35 Wireless Noise Canceling Stereo Headset WH-1000XM6 Connecting with the “Sony | Sound Connect” app Launch the “Sony | Sound Connect” app on your Android smartphone/iPhone to connect the headset to a smartphone or iPhone. Note The connection with some smartphones and iPhone devices may become unstable when connecting using the “Sony | Sound Connect”...

  • Page 36: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 37 If they are not connected, see “Connecting to a paired Android smartphone”. If [WH-1000XM6] does not appear on your Android smartphone screen, try again from step 3. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 38 How to make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-063-141-11(1) Copyright 2025 Sony Corporation...
  • Page 39 “What you can do with the “Sony | Sound Connect” app”. Install the “Sony | Sound Connect” app on the Android smartphone, and connect the headset via Bluetooth connection. For details on how to connect via Bluetooth connection, see “Connecting with the “Sony | Sound Connect”...
  • Page 40 On the “Sony | Sound Connect” app screen, check that [LE Audio] is displayed under the headset name. To finish LE Audio Reconnect the headset with the Android smartphone using Classic Audio. Launch the “Sony | Sound Connect” app and select [LE Audio connection setting for headphones] - [Classic Audio only (conventional connection method)]. Hint The operation above is an example.
  • Page 41 Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 42: Connecting To A Paired Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the (power) button (A) for about 2 seconds or more.
  • Page 43 The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note When connecting, [WH-1000XM6], [LE_WH-1000XM6], or both may be displayed on the connecting device. When both or [WH- 1000XM6] is displayed, select [WH-1000XM6]; when [LE_WH-1000XM6] is displayed, select [LE_WH-1000XM6].

  • Page 44: Pairing And Connecting With An Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 45 If they are not connected, see “Connecting to a paired iPhone ”. If [WH-1000XM6] does not appear on the display of the iPhone, try again from step 3. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 46 How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 47: Connecting To A Paired Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the (power) button (A) for about 2 seconds or more.
  • Page 48 The operation above is an example. For more details, refer to the operating instructions supplied with the iPhone. Note When connecting, [WH-1000XM6], [LE_WH-1000XM6], or both may be displayed on the connecting device. When both or [WH- 1000XM6] is displayed, select [WH-1000XM6]; when [LE_WH-1000XM6] is displayed, select [LE_WH-1000XM6].
  • Page 49 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Pairing and connecting with a computer (Windows® 11) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 50 The indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Pairing”. 0:00 Wake the computer up if the computer is in standby (sleep) or hibernation mode. To use the Swift Pair function, proceed to step 3. To connect without using the Swift Pair function, proceed to step 4 and continue to step 8.
  • Page 51 Click the [Bluetooth] switch to turn on the Bluetooth function, then click [Add device]. Click [Bluetooth]. Click [WH-1000XM6]. If Passkey* input is required, input “0000”. The headset and computer are paired and connected with each other. You will hear a notification sound indicating that the connection is established.
  • Page 52 If they are not connected, see “Connecting to a paired computer (Windows 11)”. If [WH-1000XM6] does not appear on your computer screen, try again from step 4. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.

  • Page 53: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 54 The indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Pairing”. 0:00 Wake the computer up if the computer is in standby (sleep) or hibernation mode. To use the Swift Pair function, proceed to step 3. To connect without using the Swift Pair function, proceed to step 4 and continue to step 7.
  • Page 55 (If you selected “To connect without using the Swift Pair function” in step 2) On your computer screen, click the [Start] button, then click [Settings] - [Devices]. Click the [Bluetooth & other devices] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then click [Add Bluetooth or other device].
  • Page 56 If they are not connected, see “Connecting to a paired computer (Windows 10)”. If [WH-1000XM6] does not appear on your computer screen, try again from step 4. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 57 Connecting to a paired computer (Windows 10) Listening to music from a device via a Bluetooth connection Making a video call on your computer Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-063-141-11(1) Copyright 2025 Sony Corporation...
  • Page 58 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 59 You will hear a notification sound indicating that the connection is established. If they are not connected, see “Connecting to a paired computer (Mac)”. If [WH-1000XM6] does not appear on your computer screen, try again from step 3. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.
  • Page 60 Connecting to a paired computer (Mac) Listening to music from a device via a Bluetooth connection Making a video call on your computer Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-063-141-11(1) Copyright 2025 Sony Corporation...
  • Page 61 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Connecting to a paired computer (Windows 11) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 62 You will hear a notification sound indicating that the connection is established. If [WH-1000XM6] is not displayed for [Output] and [Input], proceed to step 5. Click [More sound settings]. On the [Playback] tab on the [Sound] screen, select [WH-1000XM6], right-click it, and select [Connect] from the displayed menu.
  • Page 63 The connection is established. You will hear a notification sound indicating that the connection is established. On the [Recording] tab, select [WH-1000XM6], right-click it, and select [Connect] from the displayed menu. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer.
  • Page 64 For the operating procedures on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows® 11) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 65: Connecting To A Paired Computer (Windows 10)

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 66 You will hear a notification sound indicating that the connection is established. If [Headphones (WH-1000XM6 Stereo)] is not displayed on the drop-down menu, proceed to step 5. Click [Sound Control Panel], right-click on the [Playback] tab on the [Sound] screen, and check the [Show Disconnected Devices] checkbox.
  • Page 67 You will hear a notification sound indicating that the connection is established. Hint...
  • Page 68 For the operating procedures on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 10) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) 5-063-141-11(1) Copyright 2025 Sony Corporation...
  • Page 69 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Connecting to a paired computer (Mac) Compatible OS macOS (version 11 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 70 Select [ (System Preferences)] - [Bluetooth] from the Dock at the bottom of your computer screen. Click [WH-1000XM6] on the [Bluetooth] screen while pressing the computer Control button and select [Connect] from the pop-up menu. The connection is established. You will hear a notification sound indicating that the connection is established.
  • Page 71 How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Mac) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 72: Pairing And Connecting With A Bluetooth Device

    The indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Pairing”. 0:00 Perform the pairing procedure on the Bluetooth device to search for this headset. [WH-1000XM6] will be displayed on the list of detected devices on the screen of the Bluetooth device.
  • Page 73 If it is not displayed, repeat from step 1. Select [WH-1000XM6] displayed on the screen of the Bluetooth device for pairing. If Passkey input is required, input “0000”. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.

  • Page 74: Connecting To A Paired Bluetooth Device

    The operation above is an example. For more details, refer to the operating instructions supplied with the Bluetooth device. Note When connecting, [WH-1000XM6], [LE_WH-1000XM6], or both may be displayed on the connecting device. When both or [WH- 1000XM6] is displayed, select [WH-1000XM6]; when [LE_WH-1000XM6] is displayed, select [LE_WH-1000XM6].
  • Page 75 Bluetooth device. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) 5-063-141-11(1) Copyright 2025 Sony Corporation...
  • Page 76 Connecting the headset to 2 devices simultaneously (multipoint connection) When [Connect to 2 devices simultaneously] is turned on with the “Sony | Sound Connect” app, the headset can connect to 2 devices via Bluetooth connections simultaneously, allowing you to do the following.
  • Page 77 If the connected device switches at an unintended time, you may be able to prevent the device from switching by turning off the notification and operation sound on your smartphone or lowering the volume. Related Topic What you can do with the “Sony | Sound Connect” app How to make a wireless connection to Bluetooth devices Supported codecs...
  • Page 78 To use this function, you need to connect your headset and device via Google Fast Pair. For details on Google Fast Pair, refer to the following URL. https://support.google.com/android/answer/9417604 Note The specifications of “audio switch” are subject to change without notice. 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 79: Disconnecting Bluetooth Connection (After Use)

    You will hear a notification sound. Turn off the headset. You will hear a notification sound. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 80: Using The Supplied Headphone Cable

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Using the supplied headphone cable If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones while the headset is connected to a device via the supplied headphone cable and the headset is turned on.
  • Page 81 Related Topic Using the noise canceling function Listening to ambient sound during music playback (Ambient Sound Mode) Listening to ambient sound quickly (Quick Attention Mode) Speaking with someone while wearing the headset (Speak-to-Chat) 5-063-141-11(1) Copyright 2025 Sony Corporation...
  • Page 82 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Listening to music from a device via a Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via a Bluetooth connection.
  • Page 83 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) Using the noise canceling function 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 84: Controlling The Audio Device (Bluetooth Connection)

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible profile: AVRCP), the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device.
  • Page 85 The available functions may vary depending on the connected device, the music software, or app used. In some cases, it may operate differently or may not work even when the operations described above are performed. 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 86: Conditions Of Use

    Download and use a (paid) music streaming service app that supports 360 Reality Audio on an iOS or Android device such as a smartphone. By optimizing the sound field and the acoustic feature of headset with the “Sony | Sound Connect” app, you can enjoy a more realistic sense of reality.

  • Page 87: To Adjust The Volume

    Adjust the volume on the headset or speaker during playback. Changing the volume affects only the headset or speaker currently playing music. To disable Auto Switch Cancel the link for Auto Switch on the “Sony | Sound Connect” app. Initializing the headset or the linked speaker cancels the link as well. Hint If you do not want to automatically switch the audio output source while the speaker linkage is enabled, pause music playback on the smartphone beforehand.
  • Page 88 Note Auto Switch does not work for the hands-free function of the connected smartphone. 5-063-141-11(1) Copyright 2025 Sony Corporation...
  • Page 89 Ambient Sound Mode may not work properly or a beeping sound (feedback) may occur. If any of this is the case, remove your hands, etc. from the left and right microphones. For details on how to use the noise canceling function, refer to the following Related Topic. Related Topic Using the noise canceling function 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 90: Using The Noise Canceling Function

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Using the noise canceling function If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise. Turn on the headset. You will hear a notification sound indicating that the headset is turned on.
  • Page 91 You can also change the settings of the noise canceling function and Ambient Sound Mode with the “Sony | Sound Connect” app. You can select one of the following on the “Sony | Sound Connect” app to set how you want the functions to change when you press the NC/AMB (noise canceling/Ambient Sound Mode) button.
  • Page 92 Automatically provides the ideal noise canceling effect for the wearing condition and usage environment. Note Because the noise canceling performance is automatically optimized according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect. 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 93: Listening To Ambient Sound During Music Playback (Ambient Sound Mode)

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Listening to ambient sound during music playback (Ambient Sound Mode) The microphones built into the left and right headset units make it easier to hear ambient sound. You can hear ambient sound while enjoying music.
  • Page 94 “Sony | Sound Connect” app installed. You can select one of the following on the “Sony | Sound Connect” app to set how you want the functions to change when you press the NC/AMB (noise canceling/Ambient Sound Mode) button.
  • Page 95 While still capturing ambient sound, the system automatically adjusts the amount of ambient sound captured in noisy environments, allowing you to enjoy music comfortably. Hint You can turn Auto Ambient Sound on/off and change the sensitivity settings with the “Sony | Sound Connect ” app. 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 96: Listening To Ambient Sound Quickly (Quick Attention Mode)

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Listening to ambient sound quickly (Quick Attention Mode) This function turns down music, call sounds, and the ringtone to allow ambient sound to be easily heard. The Quick Attention Mode is useful for quickly listening to train announcements, etc.
  • Page 97 Quick Attention Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds, such as on a road with car and bicycle traffic. If the headset is not being worn properly, the Quick Attention Mode may not work correctly. Wear the headset properly. 5-063-141-11(1) Copyright 2025 Sony Corporation...
  • Page 98 Hint You can also use the “Sony | Sound Connect” app to switch between enabled/disabled, change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends. In the factory settings, the time until the mode ends is set to about 15 seconds.
  • Page 99 5-063-141-11(1) Copyright 2025 Sony Corporation...
  • Page 100 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Sound Connect” app. Priority on sound quality: Prioritizes the sound quality (default).

  • Page 101: Supported Codecs

    AAC is mainly used in Apple products such as iPhone that can provide a higher sound quality than that of SBC. LDAC LDAC is an audio coding technology developed by Sony that enables the transmission of High-Resolution (Hi-Res) Audio content, even over a Bluetooth connection.
  • Page 102 DSEE Extreme uses AI technology to reproduce the frequency responses of the original sound source lost during compression with high accuracy. You can switch the settings with the “Sony | Sound Connect” app. Depending on the specifications of the playback device, the DSEE Extreme function may be disabled when transmitting a compressed sound source using LDAC.
  • Page 103 Using 360 Upmix for Cinema Using 360 Upmix for Cinema makes playback of all stereo sound sources, including streaming services, sound like spatial audio. You can switch the settings with the “Sony | Sound Connect” app. 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 104: Receiving A Call

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Receiving a call You can enjoy a hands-free call with a smartphone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone supports both HFP and HSP, set it to HFP.
  • Page 105 In order to make it easier for you to hear your own voice during a phone call, the microphones work to capture ambient sounds (Sidetone function). If your voice sounds too loud or the sounds in your surroundings are bothering you, turn off [Capture Voice During a Phone Call] on the “Sony | Sound Connect” app.
  • Page 106 Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 107: Making A Call

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Making a call You can enjoy a hands-free call with a smartphone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone supports both HFP and HSP, set it to HFP.
  • Page 108 In order to make it easier for you to hear your own voice during a phone call, the microphones work to capture ambient sounds (Sidetone function). If your voice sounds too loud or the sounds in your surroundings are bothering you, turn off [Capture Voice During a Phone Call] on the “Sony | Sound Connect” app. Related Topic...

  • Page 109: Functions For A Phone Call

    Tap the touch sensor control panel twice quickly to answer a call. Hold your finger to the touch sensor control panel to reject a call. When the head gesture setting is enabled on the “Sony | Sound Connect” app, you can perform the following operations while wearing the headset.

  • Page 110: Outgoing Call

    “Sony | Sound Connect” app. Note When [Head Gesture] is enabled on the “Sony | Sound Connect” app, the functions may not work properly with the head gesture controls depending on the connected device or the application you are using.
  • Page 111 [Headphones (WH-1000XM6 Stereo)] may not be selectable on the speaker or microphone settings, and only [WH-1000XM6] may be displayed. If this is the case, select [WH- 1000XM6]. As for frequently asked questions and answers, refer to the customer support website.
  • Page 112 Connecting to a paired computer (Windows 11) Connecting to a paired computer (Windows 10) Connecting to a paired computer (Mac) Disconnecting Bluetooth connection (after use) 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 113: Using Voice Control

    Enter voice commands to operate the headset while waiting for input. You can check available voice commands on the “Sony | Sound Connect” app. You can use the Voice Assistant Function of the connected device by speaking the following words instead of the wake word.
  • Page 114 Compatible smartphones Smartphones installed with Android™ 6 or later Launch the “Sony | Sound Connect” app, and set the touch sensor control panel as the Google Assistant feature. When using Google Assistant for the first time, launch the Google Assistant app and touch [Finish headphones setup] on the Conversation View, and follow the on-screen instructions to complete initial setup for Google Assistant.
  • Page 115 The specifications of Google Assistant are subject to change without notice. For details on the services provided by other companies such as Google Assistant, consult each service provider directly. Sony shall assume no responsibility for any problems such as misunderstandings related to the services provided by other companies.

  • Page 116: Compatible Smartphones

    Compatible smartphones 安装了Android 6或更新版本，或iOS 10或更新版本的智能⼿机。 需要使⽤最新的腾讯⼩微App。 Launch the “Sony | Sound Connect” app, and set the touch sensor control panel as the Tencent Xiaowei feature. Launch the Tencent Xiaowei app. Operate the touch sensor control panel to use the Tencent Xiaowei app.
  • Page 117 Tencent Xiaowei is only available in China. 5-063-141-11(1) Copyright 2025 Sony Corporation...
  • Page 118 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Using the voice assist function (Google app) By using the Google app that comes with the Android smartphone, you can speak to the headset’s left and right microphones to operate the Android smartphone.
  • Page 119 (Sidetone function). If your voice is too loud or the sounds in your surroundings are bothering you, turn off [Capture Voice During a Phone Call] on the “Sony | Sound Connect” app. The Google app may not be activated depending on specifications of the smartphone or application version.

  • Page 120: Using The Voice Assist Function (Siri)

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Using the voice assist function (Siri) By using Siri that comes with iPhone, you can speak to the headset’s left and right microphones to operate the iPhone. Turn Siri on. On iPhone, select [Settings] - [Siri & Search] to turn [Press Home for Siri] and [Allow Siri When Locked] on.
  • Page 121 (Sidetone function). If your voice sounds too loud or the sounds in your surroundings are bothering you, turn off [Capture Voice During a Phone Call] on the “Sony | Sound Connect” app. Siri may not be activated depending on specifications of the smartphone or application version.
  • Page 122 WH-1000XM6 What you can do with the “Sony | Sound Connect” app When you connect the smartphone with the “Sony | Sound Connect” app installed and the headset via a Bluetooth connection, you can do the following. Update the headset software...
  • Page 123 Hint The operation of the “Sony | Sound Connect” app differs depending on the audio device. The app specifications and screen design may change without prior notice. Related Topic Installing the “Sony | Sound Connect” app Checking the remaining battery charge...
  • Page 124 WH-1000XM6 Installing the “Sony | Sound Connect” app Download the “Sony | Sound Connect” app, and install the app on your smartphone. For models of countries and regions excluding Chinese mainland, you can download from the Google Play store or App Store.
  • Page 125 Accessing support information from the “Sony | Sound Connect” app You can access the latest support information from the “Sony | Sound Connect” app. Tap [Help] on the “Sony | Sound Connect” app screen to see the support page. Select the desired item.
  • Page 126 WH-1000XM6 How to keep the software up-to-date (for comfortable use of the headset) Install the latest headset software using the “Sony | Sound Connect” app to enjoy new functions or to resolve a certain number of issues with the headset.
  • Page 127 Names may vary according to the mobile device you are using. Related Topic What you can do with the “Sony | Sound Connect” app 5-063-141-11(1) Copyright 2025 Sony Corporation...
  • Page 128 For details on the apps that can be linked, refer to the following URL. https://www.sony.net/supported-servicelink For details on the latest services and experiences you can have by linking, check the [Services] tab of the “Sony | Sound Connect” app. Launch the “Sony | Sound Connect” app.

  • Page 129: Other Notes

    Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.
  • Page 130 The headset is not waterproof. If water or foreign matter enters the headset, it may result in fire or electric shock. If water or foreign matter enters the headset, stop use immediately, and consult the Sony support contact or your nearest Sony dealer.
  • Page 131 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 To prevent burning or malfunction due to getting wet On waterproof performance of the headset The headset is not waterproof. If water or foreign matter enters the headset, this can result in burnout or malfunction.
  • Page 132 Touching the headset with sweaty hands, or using the headset in situations where the headset may get soaked in sweat. Putting the headset in a bag with a cold PET bottle. If the headset gets wet, or water enters the headset...
  • Page 133 After that, leave the headset in a shaded, well-ventilated place until it is completely dry. 5-063-141-11(1) Copyright 2025 Sony Corporation...
  • Page 134 WH-1000XM6 Licenses This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software. Please access the following URL and read the contents of the license.
  • Page 135 LDAC and LDAC logo are trademarks of Sony Group Corporation or its affiliates. “DSEE” and “DSEE Extreme” are trademarks or registered trademarks of Sony Group Corporation or its affiliates. All other trademarks and registered trademarks are trademarks or registered trademarks of their respective holders.

  • Page 136: Customer Support Websites

    Wireless Noise Canceling Stereo Headset WH-1000XM6 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 137: Troubleshooting

    2. Restart the device being connected such as your computer or smartphone. 3. Access the Sony support site from the menu of the “Sony | Sound Connect” app to search for the cause and solution of the issue, or check the support site below.

  • Page 138: Resetting The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, reset the headset. Connect the headset to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor (A).
  • Page 139 Related Topic Initializing the headset to restore factory settings 5-063-141-11(1) Copyright 2025 Sony Corporation...

  • Page 140: Initializing The Headset To Restore Factory Settings

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again. If the headset does not operate correctly even after initializing, consult the Sony support contact or your nearest Sony dealer.

  • Page 141: Specifications

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM6 Specifications Headset Power source: DC 5 V / 1.5 A (Using a commercially available USB Normal AC Adaptor) DC 5 V / 1.5 A and 9 V / 2.3 A (Using a commercially available USB Power Delivery AC adaptor) or use built-in lithium-ion batteries (Product Operation Power: DC 3.8 V)
  • Page 142 Line of sight approx. 10 m (32.8 ft) Frequency band: Bluetooth: 2.4 GHz band (2.400 0 GHz - 2.483 5 GHz) Compatible Bluetooth profiles A2DP/AVRCP/HFP/HSP TMAP/CSIP/MCP/VCP/CCP Supported Codec LDAC Transmission range (A2DP): 20 Hz - 20 000 Hz (Sampling frequency 44.1 kHz) 20 Hz - 40 000 Hz (Sampling frequency LDAC 96 kHz, 990 kbps) IEC = International Electrotechnical Commission The actual range will vary depending on factors such as obstacles between devices, magnetic fields around a microwave oven, static electricity,...
  • Page 143 (As of January 2025) 5-063-141-11(1) Copyright 2025 Sony Corporation...

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