Grandstream Networks GDS371 Series User Manual
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Grandstream Networks GDS371 Series User Manual

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Grandstream Networks, Inc.
GDS3710/GDS3712
User Manual

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Summary of Contents for Grandstream Networks GDS371 Series

  • Page 1 Grandstream Networks, Inc. GDS3710/GDS3712 User Manual...

  • Page 2: Product Overview

    GDS371x - User Manual WELCOME Thank you for purchasing Grandstream GDS3710/GDS3712. The GDS3710 is an IP Video Door System that also serves as a high-definition IP surveillance camera and IP intercom to offer facility access control and security monitoring for buildings of all sizes. This powerful IP Video Door System offers a 180-degree video viewing angle for wall-to-wall coverage, has a built-in RFID chip reader for secure keyless entry, includes a built-in microphone and speaker to support intercom functionality, and offers alarm-in and alarm-out support for integration with existing security devices.

  • Page 3: Technical Specifications

    Technical Specifications The following table resumes all the technical specifications including the protocols/standards supported, voice codecs, telephony features, and upgrade/provisioning settings for GDS371x. GDS3710 Video Compression H.264 High Pro le / Main Pro le / Base Pro le, Motion JPEG. Image Sensor Resolution 1/2.7”, 2 Megapixel, 1920H x 1080V.
  • Page 4 RFID 125KHz: EM4100 (1 RFID card and 1 RFID key fob included). Alarm Input Yes, 2 channels, Vin < 15V, for door sensor or other devices. Yes, 2 channels, 125VAC/0.5A, 30VDC/2A, Normal Open or Normal Close, for electric lock, light switch or Alarm Output other devices.
  • Page 5 Snapshots Triggered upon events, sent via email and/or FTP. High-performance streaming server allowing multiple simultaneous accesses: ● Primary video stream: 1920 x 1080 resolution for continuous full HD recording. Multi-stream Resolution ● Secondary video stream:1280 x 720 resolution for SIP/VoIP video calls. ●...

  • Page 6: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and information for obtaining the best performance using the GDS371x Video Door System. Equipment Packaging GDS3710 ● 1 x GDS3710. ● 1 x Installation Bracket. ●...
  • Page 7 GDS3712 Package Content Note Check the package before installation. If you find anything missing, contact your system administrator. Description of the GDS371x Below figures show the component of the back and front view of GDS371x IP Video Door System: GDS3710 GDS3710 Front and Back View GDS3712 GDS3712 Front and Back View...
  • Page 8 Using PoE as power supply (Suggested) Connect the other end of the RJ45 cable to the PoE switch. PoE injector can be used if PoE switch is not available. Using the power adapter as power supply (PSU not provided) Connect the other end of the RJ45 cable to network switch or router. Connect DC 12V power source via related cable to the corrected PIN of the GDS371x.

  • Page 9: Connection Example

    WG_D1_OUT Orange GDS3710 function as Wiegand Output Signal Output of Card Reader, Connect Pin 1, 2, 3 WG_D0_OUT Brown For External Card Reader; Wiegand Output LED Signal Blue Or GDS3710 as Receiver Only WG_D1_IN White For External Card Reader Wiegand Input Signal Connect Pin 1,4,5,6,7,8 WG_D0_IN Green...

  • Page 10: Power The Unit Using Poe

    GDS371x Back Cover Power the unit using PoE Cut into the plastic sheath of your Ethernet cable, then Unwind and pair as shown below. Use the TIA/EIA 568-B standard, which define pin-outs for using Unshielded Twisted Pair cable and RJ-45 connectors for Ethernet connectivity. Connection Example Connect each wire of the cable to its associate on the Back Cover of the GDS371x to power the unit using PoE.

  • Page 11: Windows Platform

    Powering the GDS371x GETTING TO KNOW GDS371x The GDS371x has an embedded Web server to respond to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the GDS371x through Microsoft Internet Explorer or Mozilla Firefox. Download WebControl Plug-in from the GDS371x WebGUI. For Apple platform OS-X, only MJPEG video codec supported currently. Notes Please disable temporarily the Antivirus or Internet Security Software when download and install the Grandstream WebControl Plug-in for Firefox/Chrome or “GSViewerX.cab”...
  • Page 12 Detecting GDS371x via UPnP 3. Click on the displayed icon of related GDS3710, the default browser (e.g.: Internet Explorer, Firefox or Chrome) will open and connect directly to the login webpage. GDS3710 Login Page 4. Once logged in, the prompt message will display asking for plug-in installation. 5.

  • Page 13: Gds Manager Utility Tool

    GDS Manager Utility Tool User can know the IP address assigned to the GDS371x from DHCP server log or using the Grandstream GDS Manager after installing this free utility tool provided by Grandstream. User can find instructions below, for using “GDS Manager” utility tool: 1.
  • Page 14 3. Bonjour will now display embedded at Safari. Select “Bonjour” pull-down menu and select “Webpages”, the related device like GDS371x will be there. Bonjour Setting Page 4. Click on the displayed GDS371x to access to the configuration page of the GDS371x. 5.

  • Page 15: Peering Mode Without Sip Server

    6. The browser will ask for plug-in or ActiveX if not installed, otherwise it will get to Home page and show web interface of GDS371x. 7. Access the Web Configuration Interface. Internet Explorer will indicate that “This website wants to install the following add-on: GSViewerX.cab from Grandstream Networks Inc.”, allow the installation. Note Please disable temporarily Antivirus or Internet Security Software and close all browsers when download and install the Grandstream Plug-in Software.

  • Page 16: Using A Network Video Recorder (Nvr)

    Several GDS371x UCM6XXX or another SIP Server GXV33xx or GXV34xx Video Phones PoE Switch with related Cat5e/Cat6 wiring Electronic Lock If remote access to the GDS371x is required for viewing live video stream, Internet access is required and more equipment such as: Router.
  • Page 17 Peering GDS3710 with an Onvif Profile S NVR. GDS371x PERIPHERAL CONNECTIONS Below is the illustration of GDS371x peripheral connections for related applications, We will take the GDS3710 as our testing unit. Peripheral Connections for GDS3710...

  • Page 18: Alarm In/Out

    Alarm IN/OUT Alarm_In could use any 3rd party Sensors (like IR Motion Sensor). Alarm_Out device could use 3rd party Siren and Strobe Light, or Electric Door Striker, etc. The figure below shows illustration of the Circuit for Alarm_In and Alarm_Out. Alarm_In/Out Circuit for GDS371x Notes: The Alarm_In and Alarm_Out circuit for the GDS371x should meet the following requirement:...

  • Page 19: Connection Examples

    Protection Diode – Example 2 Note Power polarity connection: Diode: SS24 or If>=2A, Vr>=40V. Connection Examples Below examples, show how to use wiring on the back cover of the GDS3710 to connect with external devices. The “NO” (Normal Open) model strike is used as example, “NC” (Normal Closed) should be similar and users need to decide which model (NO or NC) to be used on the door. Wiring Sample using 3 Party Power Supply 3  party Power Supply Wiring Sample...
  • Page 20 Power Supply used for both GDS3710 and Electric Strike Wiring Sample using PoE to power GDS371x and 3 Party Power Supply for Electric Strike Power Supply used for both GDS3710 and Electric Strike Warning The following example should be avoided when powering the electric strike.

  • Page 21: Good Wiring Sample For Electric Strike And High-Power Device

    Example to Avoid when Powering the Electric Strike Good Wiring Sample for Electric Strike and High-Power Device Electric Strike and High-Power Device Example Wiegand Module Wiring Examples GDS3710 package is shipped with one Wiegand cable for Input/Output Wiegand connections. The following examples shows how to connect the Wiegand Input/Output devices to the GDS3710.
  • Page 22 Wiegand Input Example with 3  party Power Supply Make sure to connect the GND of the Wiegand device and the GDS3710 Wiegand port. For Wiegand input mode, LED and Beep pins require that the Wiegand device support those interfaces. These two pins will not affect the Wiegand bus when not connected.

  • Page 23: Wiegand Rfid Card Reader Example

    Wiegand Output Wiring Example When the Wiegand output of the GDS3710 is connected, it acts as the signal receiver of the 3 party Wiegand device, connecting to door controller. The major wiring is GND, D0, and D1. Because usually the door controller will consume big current and power, the power supply should be separated.
  • Page 24 Detailed action information please refer to GDS37xx User Manual, “Alarm Action Settings” configuration. Below are some diagrams showing the correct wiring to enable this new security enhancement feature: GDS371x Connection: IN2 set as Normal Close and “Fail Safe” Electric Strike using 3 Party Power Supply Digital Input set as Normal close Fail safe”...
  • Page 25 “Fail Secure” Electric Strike using 3rd Party Power Supply GDS371x Connection: IN2 set as Normal Open and “Fail Secure” Electric Strike using 3 Party Power Supply with Door sensor Fail Secure” Electric Strike using 3rd Party Power Supply with Door Sensor GSC3570 Secure Open Door via GDS37XX/GSC3570 Peering This secure open door new feature is a major enhancement to GDS37xx, but need to include GSC3570 to make it a whole solution.
  • Page 26 GSC3570 secure open door via GDS3710 Notes Minimum firmware required for this to work: Outdoor Device: GDS371x (FW1.0.11.23) and GDS370x(FW1.0.3.11) Indoor Device: GSC3570(FW1.0.5.2) The GDS37xx can be powered via PoE, the GSC3570 can connect to same network via PoE or WiFi. For open door combination with GSC3570 and GDS37xx, if GSC3570 needs to control multiple GDS37xx, it has to use SIP and the related GDS37xx will control the strike/lock.
  • Page 27 The GSC3570 side also need to be configured according, like below: GSC3570 secure open door via GDS3710-GSC3570 Door System System configuration Then we will be configuring the Digital Input on the GSC3570 as the figure below: GSC3570 secure open door via GDS3710-GSC3570 Digital Input configuration Notes If the solution/integration is using static IP address without SIP Proxy, all the devices involved (GDS/GSC/IP Phone) should set “NAT Traversal”...
  • Page 28 This open door logic will make sure two doors are open in “One-Way” direction, at any given time only one door can be opened, and only one legal open door request is allowed to execute. The hallway or scene between two doors could be monitored by installing Grandstream IP cameras. This feature can be used in application scene like: College Dorm, Bank Branches, Government Offices, Medical Clinics, Private Clubs, etc., where there are two doors in place, high security and flow control is required (only one entry per time) but security guard may not be on site always.
  • Page 29 Notes Door 2 Delay before Unlock(s): Will be the total transit time from Door 1 to Door 2 right after the Door 1 is closed (this time will be “Door 1 unlock holding time”). In above example, the Door1 unlock holding time is 2 seconds, the transit time of hallway is 6 seconds, therefore the Door 2 Delay before Unlock is set to 8 seconds.
  • Page 30 Open Door via GDS37xx with or without a SIP Call This feature needs related matching GDS37XX firmware to work. The minimum firmware version needed: GDS3710: 1.0.7.19 or higher. GDS3705: 1.0.1.13 or higher. From GDS37XX side, the configuration is the same. Only difference is the number of doors be controlled: If using Local Relay controlled by GDS37XX, TWO DOORS can be controlled.
  • Page 31 Open Door with SIP Call GSC3570 Open Door NO SIP Call: At the GSC3570 idle screen, press “Monitor →Door system”, the related GDS37XX will be displayed. In the blue bar, left is a “Phone”icon and right is the “Open door”icon. The“Phone”icon will establish SIP call as previous firmware behaved. Press “Open door”...
  • Page 32 Open Door without SIP Call GDS371x HOME WEB PAGE Once logged in successfully to the GDS371x, user will see the following page. Note: the options displayed might differ from browser to another, and from a GDS model to another (GDS3710/GDS3712) Home Page: Internet Explorer 11 Number Fields...
  • Page 33 Phone Settings Access to “Phone Settings” con guration page. Video & Audio Settings Access to “Video & Audio settings” page. Alarm Settings Access to “Alarm settings” page. Email & FTP Settings Access to “Email & FTP Settings” page. Maintenance Access to “Maintenance” page. Status Click to enter “Status”...

  • Page 34: Live View Page

    Note Current firmware supports only English (default) and simplified Chinese. GDS371x SETTINGS Live View Page This page allows users to view the live video of the GDS371x using popular browsers like Chrome or Firefox immediately without downloading and installing any plugins. Live View Page: Google Chrome Three streams are available: 1 =>...
  • Page 35 MJPEG Authentication Mode 1). Challenge+Response MJPEG Authentication Mode: Please follow below steps in order to take a snapshot via HTTP commands on this mode: 1. In browser type in: http(s)://IP_Address_GDS:Port/jpeg/view.html 2. The browser will pop up the window above asking for credentials, user needs to enter admin credential. GDS3712 Admin credentials page 3.
  • Page 36 1. In browser type in: http(s)://admin:password@IP_Address_GDS:Port/jpeg/view.html 2. The browser will show one frame of the video (720p) as a snapshot. MJPEG Stream The GDS371x supports MJPEG Stream live viewing via HTTP API commands, this can be used without installing the Live view browser plugin. Starting from firmware 1.0.3.34, users can deploy two methods to retrieve MJPEG stream depending on JPEG Authentication Mode, which can be set under following path: Web UI...
  • Page 37 MJPEG view admin credential 3. The browser will show MJPEG stream (720p). MJPEG live view using secured MJPEG Authentication Mode Note This is supported on all browsers without installing any plugin and requires admin user authentication for more security. 2). Basic MJPEG Authentication Mode: Please follow below steps in order to take a snapshot via HTTP commands: 1.

  • Page 38: Door System Settings

    MJPEG view using Basic MJPEG Authentication Mode Note Similar command can be applied to open source application like VLC MediaPlayer to retrieve H.264 video stream with better quality: rtsp://admin:password@IP_GDS3710:Port/X Where X=0,4,8 corresponded to 1 , 2 and 3 video stream (2 recommended).
  • Page 39 There are four choices in the pull-down selection:  ● Local Relay: Local Relay is the GDS371x controlling the relay. The strike is wired into the COM2 or COM1 port of the GDS371x depending 1 door or 2 door need to be controlled. ●...
  • Page 40 Con gures weather to allow the two doors to be controlled by wiegand or keypad Input. Wiegand Control Note: This feature is available only at for GDS3710. Door 1 Delay before Unlock(s) The device will open door 1 after the speci ed delay (in seconds) when user has issues the authorization. Door 2 Delay before Unlock(s) The device will open door 2 after the speci ed delay (in seconds) when user has issues the authorization.
  • Page 41 2” and dial out using the con gured number in Number 2 if result matched, and continue to do such checking and veri cation in loop till end. Con gures SIP extension number (SIP Server mode), or IP address with port number (peering mode), to be called when the Door Bell is pressed: ●...
  • Page 42 Notes: If “Disable Keypad SIP Number Dialing” is checked, users will be able to open door using Local PIN with following sequence  [Local PIN] . ● Card & Private PIN: Means every member needs to swipe his card and enter his private PIN to open the door using the following sequence [Swipe the card + * Private PIN#] Note : This feature is available to be con gured only on the GDS3710 Model.
  • Page 43 Note: The option to send PIN via Wiegand when HTTP API open door executed is added on the new rmware upgrade for the GDS3710 Model. HTTP API Open Door Compatibility If this option is enabled, HTTP API Open Door will be supported under HTTPS mode. Mode Disabled by Default.

  • Page 44: Using Alarm Out (Com 1) To Control A Second Door

    ● DTMF: Tones will be played when pressing the GDS3710 keys. ● Mute: No sound will be played when pressing keys. This option needs to be enabled when GDS is connected to the wiegand. output device (RFID card reader for Enable Wiegand Input example) This option is to be enabled when the GDS is the wiegand output device.
  • Page 45 In case of a power loss then the DOOR STATUS when power is off will be depending on the following situations: COM2 has three wiring PINs, corresponding to NO or NC accordingly. Therefor when connecting NC2 and COM2 (Fail Safe) then strike will open when power is lost and when using a NO2 strike (connecting COM2 and NO2) then door is “locked”...
  • Page 46 Universal Local PIN Private PIN or Card & Private PIN: Note This configuration is exclusive for the GDS3710 Model. Right of Card and Private PIN If using RFID card or Private PIN to open door, then which door can be opened by the RFID card or Private PIN is configured via “Card Management”, see above screenshot.

  • Page 47: Keep Door Open

    Keep Door Open This feature allows users to set either an immediate or scheduled open door, this will allow usage scene like schools or similar private or public places where the door needs to keep open at specific time window and closed otherwise. Also handy for buildings or properties where a seminar needs to be hosted for some period or lunch breaks in a factory or company where the door keeps open and no access log required then back to locked with authorized entry after that, by default it’s disabled.
  • Page 48 Schedule Open Door Keep Door Open Select the Keep Door Open mode (Schedule Open Door on this case). Schedule Start Time Selects the start time when the door will be opened. Schedule End Time Selects the end time when the door will be locked. Schedule Selects the preconfigured schedule from the list of schedules.

  • Page 49: Emergency Pin

    Note A variety of schedules can be configured on the “Keep door open” settings, and users can choose which schedule they prefer to use. Emergency PIN Note This configuration is exclusive to the GDS3710 Model. Keep Door Open – Emergency PIN When Keep Door Open option is set to “Disabled”, user is offered the possibility to force closing the door from the device keypad by dialing the Emergency PIN set to be used.

  • Page 50: Add Users Manually

    Note The GDS3710 can add up to 2000 user cards. Press to import / export users’ configuration file, information and data stored on the GDS3710. Users can export and upload .CSV and .GS files: “.gs” format is encrypted database file, it can NOT be edited and the password or PIN inside also can NOT be viewed. “.csv”...

  • Page 51: Add Users Automatically

    Virtual When dialing directly from the keypad, the GDS accept only Virtual number to identify a user, once the Virtual number is typed Number followed by # key, the SIP Number will be dialed. Configures the SIP Number which is mapped with virtual number. Once the virtual number is dialed the GDS3710 will send an INVITE to the SIP Number.
  • Page 52 Hidden Private PIN Visible Private PIN To enable this feature, on the web UI, head to System Settings > Access Settings, switch the Web Access Mode to HTTPS and enable PIN/Password Display (HTTPS) PIN/Password display and HTTPS enabled Note By default, this feature is disabled for security reasons. This feature only works when HTTPS is used as web UI access method.
  • Page 53 Add Group Group Name Configures the name to identify the group. Schedule Specifies the schedule that will be used by the group. Add Group The following screenshots display the list of the created groups. Groups List Schedule The Schedule page allows to manage schedule time frames which will be assigned to the users for door system usage. Out of the configured time intervals, GDS3710 will not allow users to access.

  • Page 54: System Settings

    Edit Holiday Time System Settings This page allows users to configure date and time, network settings as well as access method to the GDS3710 and password for accessing the Web GUI. Date & Time Settings This page allows users to adjust system date and time of the GDS371x. System Time Displays the current system time.

  • Page 55: Network Settings

    Enable NTP Enables NTP to synchronize device time. NTP Server Con gures the domain name of NTP server. Update Interval Con gures the Interval (in minutes) to retrieve updates from the NTP server. Network Settings This page allows users to configure network settings for the GDS371x Network Settings Page IP Address Mode Selects DHCP or Static IP.

  • Page 56: Openvpn® Settings

    Enable LLDP Controls the LLDP (Link Layer Discovery Protocol) service. The default setting is “Enabled”. Assigns the VLAN Tag of the Layer 2 QoS packets. Layer 2 QoS 802.1Q/VLAN Tag Default value is 0. Assigns the priority value of the Layer2 QoS packets. Layer 2 QoS 802.1p Priority Value Default value is 0.

  • Page 57: Snmp Settings

    OpenVPN® Server Defines the URL/IP address for the OpenVPN® server. Address OpenVPN® Defines the network port for the OpenVPN® server. The default setting is 1194. Port Determines network protocol used for OpenVPN® (UDP or TCP). OpenVPN® Transport The default setting is TCP. OpenVPN®...
  • Page 58 Field Description Enable/Disable SNMP feature. Enable SNMP The default setting is "disabled". Select the SNMP version. ● Version 1 Version ● Version 2c ● Version 3 The default setting is "Version 3" De nes the SNMP port. SNMP Port The default setting is "161". SNMPv1/v2c Community Enter the SNMPv1/v2c Community.
  • Page 59 SNMPv1/v2c Trap Community Enter the SNMPv1/v2c Trap Community. SNMPv3 Username Enter the SNMPv3 Username. Select the SNMPv3 Security Level. ● noAuthUser SNMPv3 Security Level ● authUser ● privUser The default setting is "noAuthUser". Select the SNMPv3 Authentication Protocol. ● None SNMPv3 Authentication Protocol ●...

  • Page 60: Access Settings

    TR-069 settings page Sets the device to enable the “CPE WAN Management Protocol” (TR-069). Enable TR-069 The default setting is “No”. Note: Reboot the device to make changes take effect. ACS URL Speci es URL of TR-069 ACS (e.g, http://acs.test.com), or IP address. ACS Username Enters username to authenticate to ACS.
  • Page 61 Access Settings Page Web Access Mode Selects the access mode to the webGUI either HTTP or HTTPS. Web Access Port Speci es the TCP port for Web Access, default 443. Allows 3rd party system integrator or developers to implement related application for users. By default, this feature is disabled and use more secured “Challenge+Response”...
  • Page 62 Allow or deny the web access to the GDS371x. (HTTP API do not take effect when this option is enabled). Note: If both WebUI and SSH are disabled, GDS371x will get blocked and not be able to be accessed. Only two ways to get it back: Disable Web Access 1.

  • Page 63: User Management

    The selected live video stream with audio will play out with some delay based on the computer processing power and network conditions. Notes: Please make sure the environment is secure before using this feature. Please reminder user the privacy when using this feature. User Management This page allows users to configure the password for administrator.
  • Page 64 SIP Account Settings Page SIP Basic Settings Account Active This eld indicates whether the account is active. Default setting is “Yes”. SIP Server Con gures the FQDN or IP of the SIP server from VoIP service provider or local IPPBX. Con gures the FQDN or IP of the secondary SIP server from the VoIP service provider or local IPPBX.
  • Page 65 Authenticate ID Con gures the Authenticate ID used by SIP proxy. Sets the Authenticate password used by SIP proxy. Password Note: For security reasons, the SIP password is invisible on the web UI. To allow user to input display name to be illustrated in far side SIP device(if having LCD display or similar Display Name hardware) so user will know what extension or device connected in SIP calling, to increase the usability.
  • Page 66 to be “Keep-alive”. Con gure this to be “No” if an outbound proxy is used. “STUN” cannot be used if the detected NAT is symmetric NAT. If the rewall and the SIP device behind the rewall are both able to use UPNP, it can be set to “UPNP”.

  • Page 67: Phone Settings

    Set to Callee by Default. Con gures the number of voice frames transmitted per packet. When con guring this, it should be noted that the “ptime” value for the SDP will change with different con gurations here. This value is related to the codec used and the actual frames transmitted during the in-payload call.

  • Page 68: Account [1-4] White List

    DNS Cache Expiration Time(m) Con gures the DNS Cache expiration Time, the default value is 30 , the range is 1-1440 DNS Cache Duration(m) Con gures the DNS Cache expiration Duration, the default value is 30 , the range is 1-1440 SIP TLS Certi cate Input the TLS certi cate here for encryption.

  • Page 69: Click-To-Dial

    White List Page The table below gives a brief overview of the options: Enable White Number List Enables the White List feature. Phone Number 1 -200 Adds a new phone number to the white list. White List Click-To-Dial The GDS371x allows users to manage their calls using the Click to Dial feature which permits to initiate calls using the Web GUI by pressing the Click to dial button to access the call menu as displayed on the following screenshot.
  • Page 70 Video Settings Page Preferred Video Codec Selects the videos codecs, the codecs supported are H.264 and MJPEG supported. Default setting is H.264. (Stream1) Selects the H.264 profile. Three profiles are available: Baseline, Main Profile and High Profile. Default setting is Profile “Main Profile”.
  • Page 71 Selects the H.264 profile. Three profiles are available: Baseline, Main Profile and High Profile. Default setting is Profile “Main Profile”. Resolution Specifies the resolution in pixels used at video image, 1080p or 720p. Bit Rate(kbps) Selects the video bit rate or bandwidth used. Frame Rate(fps) Selects the maximum frame rate used (more data if big frame used).

  • Page 72: Osd Settings

    Important Note MJPEG is uncompressed video and it can consume a lot of bandwidth and hardware resources, it is recommended to use it while taking this into consideration that it might slow down network and device. OSD Settings OSD Settings (On Screen Display) allows the users to Display time stamp and text on the video screen. OSD Settings Page Display Time When checked, time will be displayed inside the video image.

  • Page 73: Audio Settings

    CMOS Settings Page Mode Pull down to choose “Normal, Low Light, WDR” for different light condition. Default “Normal”. Default “OFF”. When “ON” the display will take a normal shape, but will lose some details located at corner of the original view.

  • Page 74: Privacy Masks

    Support upload WAV, PCM audio file(size <= 600K). Format limit to: WAV: 1. Sample Rate: 8k or 16k. 2. Channel: Mono-channel or Dual-channel. PCM: 1. Sample Rate: 8K. 2. Channel: Dual-channel. Note: Empty audio file is not accepted. Privacy Masks This page allows users to configure privacy masks up to 4 different regions by selecting different regions requiring privacy mask as displayed on the following figure.

  • Page 75: Motion Detection

    Events Page Alarm can be triggered either by motion detection or by GDS371x input. Motion Detection Users can select a specific region to trigger the alarm using motion detection. Region Config Enable Motion Detection Enables the motion detection feature. Region Config Configures the motion detection region.

  • Page 76: Digital Input

    Quit Editing Exits the motion detection region config menu. Clear Selected Region Selects a zone on the screen then click on “Clear” to delete the region. Sensitivity Specifies the region sensitivity (value between 0-100%). Select Alarm Schedule Selects the alarm schedule. Select Alarm Action Profile Selects the programmed Alarm Action profile.

  • Page 77: Digital Output

    Selects the Input method (alarm Input or Door Open). Default disabled. Digital Input Port operates in 2 Modes: Digit Input 2 1. Alarm Input: Connect various of sensor to trigger alarm. 2. Open Door: Connect a switch to open door from inside. If Digital Input port is connected to a switch, it will not work during the time of power outage, device booting or firmware upgrading.

  • Page 78: Enable Silent Alarm Mode

    Enable Silent Alarm Mode If Silently Alarm Mode is enabled, GDS371x will disable alarm sound and background light for specified alarms types (Digital Input, Motion Detection…) when they are triggered. Note This option affects only alarm sound/light, other actions will still be applied. Note On a triggered alarm call , the siren sound can be disabled by configuring the silent alarm mode.

  • Page 79: Tamper Alarm

    Hostage Code Configures the password for the hostage mode. Select the Alarm action to be taken when the hostage password is typed on the GDS3710 keypad. Select Alarm Action Profile Note: No sound alarm will be triggered in this mode. Hostage Code Alarm Tamper Alarm Tamper alarm is anti-hack from Hardware level. When this option is checked, if the GDS371x is removed from the installation bracket, the built-in...

  • Page 80: Alarm Action Settings

    Alarm Schedule GDS3710 supports up to 10 alarm schedules to be configured, with time span specified by users. User can edit the alarm schedule by clicking button. Usually the 24 hours’ span is 00:00 ~ 23:59, which is 24 hours’ format. Users can copy the configuration to different date during the schedule programming.

  • Page 81: Alarm Phone List

    This page specifies the configuration of Profile used by the Alarm Actions. A Profile is required before the Alarm Action can take effect. Alarm Action User can edit the alarm action by clicking button, the following window will popup. Edit Alarm Action To test an alarm action profile, users can click on button and the GDS will initiate all actions specified on the select alarm profile.

  • Page 82: Email Settings

    Alarm Phone List Alarm Call Out Select the SIP Account to be used by the GDS when alarm out is triggered. Account Alarm Phone List 1- Add or delete number from the phone alarm list. (When IP address is used then the port needs to be appended, example: 192.168.1.12:5060).
  • Page 83 Email Settings – SMTP Page SMTP Server Con gures the SMTP Email Server IP or Domain Name. SMTP Server Port Speci es the Port number used by server to send email. Speci es email address of alarm email sending from, usually client email From E-mail address Sender Email ID Speci es sender’s User ID or account ID in the email system used.
  • Page 84 This page allows users to configure the FTP Settings in order to upload capture images. Picture Storage Settings Storage Server Type Selects whether to upload pictures to the GDS Manager or upload them to the FTP server. FTP Server Configures the IP address of the FTP server when selected to upload images to. FTP Server Port Specifies the FTP address port.

  • Page 85: Maintenance Settings

    CARD Meaning that open door operation is using RFID card. LPIN (Local Meaning that open door operation is via Local PIN (Private PIN, or Unified PIN, or Guest PIN). PIN) RPIN (Remote Meaning that open door operation is via remote PIN or DTMF PIN. (by local or remote SIP extensions, or GS_Wave/Cellphone, PIN) or GDSManager if installed in operation).
  • Page 86 Upgrade Via Selects the upgrade method (TFTP, HTTP, and HTTPS). Firmware Server Path Configures the IP address or the FQDN of the upgrade server. HTTP/HTTPS User Name The user name for the HTTP/HTTPS server. HTTP/HTTPS Password The password for the HTTP/HTTPS server. Enables your ITSP to lock configuration updates.

  • Page 87: Reboot & Reset

    LED Pattern: During the upgrade process and starting from firmware 1.0.3.32, the GDS will give indication about the progress of the process using LED lighting as follow: 1. Doorbell button blue LED will flash when firmware files are downloading. (the call button will flash in the GDS3712) 2.

  • Page 88: Packet Capture

    Syslog Page Selects the syslog protocol used: UDP or encrypted SSL/TLS. Syslog Protocol Note: The user can set the p-value "P82307" to "1" to save syslog settings and internal logs across a factory reset. Syslog Server De nes the IP address or FQDN of the syslog server Syslog Level Five levels of Debugging are available, None, Debug, Info, Warning, Error.

  • Page 89: System Health Alert

    This page allows users to manage the GDS371x configuration file by importing/exporting configuration files. Data Maintenance Page Click on to save the GDS371x configuration in a predefined directory. Note Users can either select to include all the passwords (SIP, FTP, Remotes access…) on the configuration files exported or not including the passwords as displayed on the previous figure.

  • Page 90: Event Notification

    When set to Realtime, the GDS will be sending successively alert emails every second. Delivery Method When set to Periodic, user can define the time interval between alert emails. Email Title Customize the Email title. Maximum length is 256 character. SIP Registration When checked, Email will contain Offline/Online indication for all 4 accounts.
  • Page 91 Log Manager Page Enable Event Noti cation Enables Event Noti cation feature Choose which protocol will be used to connect to the logs server (HTTP Via Type or HTTPs). Choose which HTTP(s) method will be used to send the logs to the server HTTP Method (POST or GET).

  • Page 92: Event Log

    Event Log Users could check all device logs directly from the GDS web UI under the menu “Maintenance �� Event log”. In order to get logs for a specific date interval, select the Start Time and End Time, then select which Event type you want to check using the drop- down list, and click on to display the records.
  • Page 93 Notes The maximum size of log storage space of GDS3710 is about 64M. The size of each event log is 48 bytes. If the log data exceeded the maximum storage space, then the oldest log will be automatically released which will be 128K of old data. Certificates This page allows users to upload up to 6 Trusted CA certificate files which will be trusted by the GDS during SSL exchange.

  • Page 94: Account Status

    Status This page displays GDS371x system and network information. Account Status This page displays of configured accounts’ SIP user ID, SIP server as well as the SIP Registration status, from Account 1 to Account 4. Notes When the SIP account is registered, the SIP Registration status display will be Online When SIP account is unregistered, the SIP Registration status display will be Offline System Info Page System Info...

  • Page 95: Network Info

    Product Model Displays the Product Model. Hardware Version Displays the Hardware Version. Part Number Displays the Part Number. Boot Version Displays the Boot Version. Core Version Displays the Core Version. Base Version Displays the Base Version. Prog Version Displays the Prog Version. CPE Version Displays the Customer premise equipement version.
  • Page 96 Network Info Page MAC Address Displays the GDS3710 MAC Address. IP Address Mode Displays the IP address mode used. IP Address Displays the IP address of the GDS3710. Subnet Mask Displays the Subnet Mask used. Gateway Displays the GDS371x Gateway. DNS Server 1 Displays the Preferred DNS Server.

  • Page 97: Restore To Factory Default Via Web Gui

    GS Wave IOS: For more details about needed steps for configuring the GDS371x to connect with Grandstream Wave iOS™ version, please refer to following guide: https://documentation.grandstream.com/knowledge-base/connecting-gds3710-with-wave-lite-ios-guide/ GDS371x HTTP API Grandstream Door System supports HTTP API (Application Programming Interface). For more details, please refer to following guide: https://documentation.grandstream.com/knowledge-base/gds37xx-http-api/ The document explains in detail the external HTTP-based application programming interface and parameters of functions via the supported method.
  • Page 98 Resetting the device on the Wiegand interface cable is supported only on the GDS3710 Model. Some users did not keep the revised password safely and forgot the changed password. Due to GDS3710 did NOT have built-in reset button (Grandstream purposely designed this way to enhance security), this will make the GDS3710 inaccessible even for the true owner who lost the changed password.
  • Page 99 4. After 3 ~ 5 minutes the GDS3710 will finish performing the reset process, then the user can log into the GDS3710 web GUI using the shipped default password. 5. User has to power OFF the GDS3710, unplug the Wiegand cable, power ON the GDS3710 again and make sure the GDS3710 is running correctly. Hard Factory Reset Using GS Search The GDS37xx can be reset using the GS Search tool by following these steps : 1.
  • Page 100 GS Search – Selecting the device to be reseted 3. Enter the Default password of the unit which can be found in the sticker on the device body or in the package box. 4. Perform the reset of the device by clicking the Reset button option.
  • Page 101 GS Search – Resetting the device 5. You have the possibility to recover the initial default web password as well by selecting the option “only recover web password”...

  • Page 102: Restore To Factory Default Via Sip Notify

    GS Search – Resetting the web password Restore to Factory Default Via SIP NOTIFY 1. Access your GDS37xx UI by entering its IP address in your favorite browser. 2. Go to Phone Settings # page. 3. Enable “Allow Reset Via SIP NOTIFY” by checking this option. (Default is disabled) 4.
  • Page 103 This feature allows customers to reset the device administrator password to factory default via keypad operation through some special key combination. When performing this operation, ONLY password will be reset back to factory default. All other setting or parameters will NOT be changed and will remain the same.

  • Page 104: Change Log

    2) Wait the device finishing boot up, log in the webUI using the default password, xwpxz6AA CHANGE LOG This section documents significant changes from previous versions of user manual for GDS3710. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.13.5 Product name : GDS3712, GDS3710 Changed “Zero Config”...
  • Page 105 Added “Keep Door Open” to be configured to use multiple schedules and allow users to choose and apply which schedule to use. [Schedule Open Door] Added granular DIGITAL OUTPUT time duration (1s to 4s). [Doorbell Mode] Added sending PIN via Wiegand when HTTP API open door executed. [Door Relay Options] Added option that no “#”...
  • Page 106 Added Card Number limitation with maximum number to be 2147483647. [Card Number] Added Secure Open Door with GDS37xx/GSC3570 setup. [GSC3570 Secure Open Door via GDS37XX/GSC3570 Peering] Added Web Relay ON/OFF URL configuration field for some 3 party Web Relay Door Controlling. [Door Relay Options] Set “RTSP password”...
  • Page 107 Added support for 4 SIP accounts. [Account] Added option to configure DTMF Payload value. [DTMF Payload Type] Added option to disable outbound proxy route header. [Outbound Proxy Mode] Added support for Packetization Mode 0. [SIP Packetization Compatibility Mode] Added support for “Normal Open” or “Normal Close” setting when Alarm Out1 is set to Open Door. [ALMOUT1 Status] Added support for System Health Alerts via Email.
  • Page 108 Added RTCP/RTCP-XR for SIP Call to meet Cloud Solution Service Provider. [Enable RTCP] Added alarm notification of non-scheduled access users. [Non-Scheduled Access Alarm] Added Keep Door Open section. [Keep Door Open] Added MJPEG Authentication Mode. [JPEG Authentication Mode] [Live View Page] Firmware Version 1.0.3.32 Added LED lighting indication pattern for firmware upgrade process.
  • Page 109 Added LLDP support. [Enable LLDP] Added database automatic backup and synchronization. Modified WebGUI style. Added card information batch delete option in the WebGUI. [Users Operation] Added option to enable “Motion Detection”, “Tamper Alarm” and backlight partially light. [Tamper Alarm] [Motion Detection] [Enable Background Light] Added card user limitation up to 2000 and Group Limit to 50.
  • Page 110 Enhance security by disable the DTMF to open door Added support of sending DTMF tone in SIP calling (RFC2833, SIP INFO). [Enable DTMF] Firmware Version 1.0.1.19 This is the initial version for GDS371x. Need Support? Can’t find the answer you’re looking for? Don’t worry we’re here to help! CONTACT SUPPORT...

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