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VCON Falcon IP User Manual

Group videoconferencing systems
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Group Videoconferencing
Systems
Falcon IP™
Version 3.0
User's Guide
DOC01043 Rev. 4.0, 07.02

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Summary of Contents for VCON Falcon IP

  • Page 1 Group Videoconferencing Systems Falcon IP™ Version 3.0 User’s Guide DOC01043 Rev. 4.0, 07.02...

  • Page 2: Limited Warranty

    ONE (1) year from the date of receipt. This Limited Warranty shall not apply to any product that in the opinion of VCON Ltd. has not been installed or upgraded according to accompanying documentation from VCON Ltd. or been subject to misuse, misapplication, negligence r accident while in the hands of the purchaser.

  • Page 3: Modifications

    LIABILITIES VCON’s entire liability and the Purchaser’s exclusive remedy shall be at VCON’s option, either return of the price paid or repair/replacement of the Product not meeting VCON’s declared Limited warranty. VCON or its suppliers shall not be liable in any event to anyone for any indirect, incidental, consequential,...

  • Page 4: For Users In Canada

    The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed 5. VCON Falcon IP User’s Guide...

  • Page 5: Pour Les Utilisateurs Au Canada

    être raccordés à une interface. La terminaison d’une interface téléphonique peut consister en une combinaison de quelques dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’excède pas 5. VCON Falcon IP User’s Guide...
  • Page 6 Israel Declare under our sole responsibility that the product: FALCON and all associated peripherals manufactured by VCON Limited To which this declaration relates is in conformity with the essential requirements specified in Article 3.1 (a) and 3.1 (b) of: Directive 99/05/EC (Radio Equipment and Telecommunications Terminal Equipment Directive) For a copy of the Original Signed Declaration (in full conformance with EN45014), techsup@vcon.co.il...

  • Page 7: About This User's Guide

    About This User’s Guide This User’s Guide explains how to videoconference with the VCON Falcon IP. The chapters emphasize a how-to approach, and include detailed instructions for participating in conferences and getting the most out of the system’s capabilities. The following chapter summary briefly describes this guide’s contents:...
  • Page 8 Multi-language Interface Procedure for changing the language of the Falcon IP menus and dialog boxes. Appendix C Software Upgrade Instructions for installing the latest version on a Falcon IP that runs on an earlier version. viii VCON Falcon IP User’s Guide...

  • Page 9: Vcon Technical Support

    VCON Technical Support This User Guide and the Falcon IP Online Help were designed to help you use your VCON Group Videoconferencing system easily and to enjoy its many features. If a situation occurs that is not covered by the supplied documentation, please request help from our Technical Support channels.

  • Page 11: Table Of Contents

    VCON Technical Support ................ix Welcome to Falcon IP 1.1 Falcon IP Models .................. 1-1 1.2 Falcon IP Features ................1-2 1.3 Falcon IP System Components ............. 1-4 Package Checklist ................. 1-4 Falcon IP Main Unit ................1-5 Remote Control..................1-5 Tabletop Microphone................
  • Page 12 Verifying the Status of a Call ..............3-15 3.4 Ending Videoconferences..............3-15 Network Configuration 4.1 Communication and Network Configuration ........4-1 Location of Falcon IP ................4-3 LAN Connection and Registration ............4-4 H.323 Network Registration and Properties..........4-5 ISDN Switch Type ................4-12 ISDN Phone Numbers .................4-13 SPID Numbers..................4-14...
  • Page 13 11.3 IP Network ..................11-5 11.4 ISDN Network ..................11-6 11.5 Data Sharing ..................11-7 12 System Security 12.1 Setting a Security Password..............12-2 12.2 Security Properties ................12-3 12.3 Locking the System ................12-4 VCON Falcon IP User’s Guide xiii...
  • Page 14 Setting Up Falcon IP A.1 Before Setting Up ................. A-1 A.2 Setting Up the Basic Components............A-1 Single and Dual TV Monitor Configurations........A-1 Basic Falcon IP User’s Connections ............ A-2 Optional Falcon IP User’s Connections ..........A-4 Multi-language Interface Software Upgrade C.1 Downloading the Upgrade Utility ............

  • Page 15: Welcome To Falcon Ip

    Falcon IP is a set-top appliance that operates over both IP and ISDN networks. Designed for small to medium-sized conference rooms, it sits conveniently on top of a TV monitor. The Falcon IP is simple to use and delivers high-quality group system performance.

  • Page 16: Falcon Ip Features

    ❑ Using VCON’s Interactive Multicast, all parties in the videoconference see and hear the same video, audio, and data sharing. Falcon IP users may temporarily receive the floor, in which their video and audio are seen by the other parties until the floor returns to the session’s controller (Chair).
  • Page 17 Explorer 5 or higher. Remote Software Upgrade ❑ The Falcon IP’s software version may be upgraded, using the Falcon IP Upgrade Utility, from an MXM (if the Falcon IP is logged into it) or another computer at a remote location. Multi-language Interface ❑...

  • Page 18: Falcon Ip System Components

    1-6). The software is preinstalled. Package Checklist Before setting up the Falcon IP for the first time (see “Before Setting Up” on page A-1), carefully unpack its package. Check that the listed items are included, in accordance with the supplied product.

  • Page 19: Falcon Ip Main Unit

    Chapter 1 Welcome to Falcon IP Falcon IP Main Unit The Main Unit contains the videoconferencing card, software for operating the system, a built-in Pan/Tilt/Zoom (PTZ) camera, and various connectors located on the rear panel for connecting the other components and accessories.

  • Page 20: Tabletop Microphone

    6 meters (20 feet) at 360 . The microphone transfers the full range of speaker audio. Optional Accessories Supplied by VCON The following optional accessories can be connected to the Falcon IP: TV Monitor Consult with your VCON distributor for recommendations regarding monitors.

  • Page 21: Getting Started

    ETTING TARTED This chapter explains how to operate Falcon IP and to make a call. It includes the following sections: Starting Falcon IP Make sure the system is set up, the TV monitor is on, and the cables are connected properly.

  • Page 22: The Remote Control

    Chapter 2 Getting Started The Remote Control Use the remote control to manage Falcon IP . Operate the remote control within six meters of the Falcon IP unit. Disconnect call Open Phone Book/ Start call Close dialog box View status...

  • Page 23: Falcon Ip Screens

    Chapter 2 Getting Started Falcon IP Screens The Falcon IP screens provide an efficient videoconferencing environment. The types of elements displayed by the system are: Guide Screen Indicates that Falcon IP is operational and provides a ❑ home screen. <Dial>, <Menu>, <Status> and <Help> are active.

  • Page 24: Navigating In Falcon Ip

    To move along tabs or entries in dialog boxes, press the up and ❑ down arrows. ❑ To enter a tab or an entry inside a dialog box, press the right arrow. To exit a tab, press the left arrow. ❑ VCON Falcon IP User’s Guide...
  • Page 25 To deselect an option, press the Select button again. To close a dialog box ➤ To apply changes and close the dialog box, press <OK>. -or- To close a dialog box without applying changes, press <Cancel>. VCON Falcon IP User’s Guide...

  • Page 26: Entering Data

    Press the Select button to select the character. If you make a mistake, select the DEL button on the on-screen keyboard. Press <OK> to close the keyboard. The characters you selected are entered in the dialog box. VCON Falcon IP User’s Guide...

  • Page 27: Starting A Videoconference From The Manual Dialer

    Press <Dial>. The Phone Book screen appears. Press the blue MANUAL DIAL SoftKey. The Manual Dialer dialog box appears. Press the left arrow to enter the tabs and then press the up or down arrow VCON Falcon IP User’s Guide...

  • Page 28: Starting A Videoconference Call Over Ip (Network Connection)

    Navigate to the Bandwidth value and press the right arrow button until the maximum bandwidth that you want for this call appears. Press <Dial> to dial the number. To dial the previous number, press the red REDIAL SoftKey on the remote control. VCON Falcon IP User’s Guide...

  • Page 29: Starting A Videoconference Call Over Isdn Lines

    ➤ Enter the ISDN numbers. — If you have a Falcon IP Model 1, you can dial up to two channels. — If you have a Falcon IP Model 3, you can dial up to six channels. Select appropriate dialing options (if required).
  • Page 30 Enter ISDN bandwidth number Bonding selected Manual Dialing Through ISDN Lines with Bonding Bandwidth Press the right arrow key until the maximum bandwidth that you want for calls with Bonding appears. 2-10 VCON Falcon IP User’s Guide...

  • Page 31: Shutting Down Falcon Ip

    Chapter 2 Getting Started Shutting Down Falcon IP To shut down the Falcon IP ➤ Press the Power button on the rear of the Falcon IP. ❑ Power button VCON Falcon IP User’s Guide 2-11...

  • Page 33: Videoconferencing Basics

    You can accept and reject incoming calls manually, or answer them automatically. Manually Answering Calls When there is an incoming call, Falcon IP rings. A message, including the caller’s station name or address, asks if you want to accept the call.

  • Page 34: Automatic Answer

    Automatic Answer If Automatic Answer is selected, a message appears when Falcon IP User’s begins to connect an incoming call. Falcon IP continues to connect the call as described in the Accepting Call Manually procedure in the previous section. Incoming Call is Automatically Answered To set Auto Answer ➤...

  • Page 35: Adding New Phone Book Entries

    To create a LAN entry, see “LAN Entries” on page 3-4. To create an ISDN entry, see “ISDN Entries” on page 3-5. A utility for editing the Falcon’s Phone Book is available on the VCON website (www.vcon.com>Products>Falcon). VCON Falcon IP User’s Guide...

  • Page 36: Isdn Entries

    Select if you want this entry to appear in the Speed Dial list, with the shown entry number. See “Starting Videoconferences from the Speed Dial list” on page 3-11. Press <OK> to add the entry and close the dialog box. VCON Falcon IP User’s Guide...
  • Page 37 Select dialing options Select to place entry in Speed Dial list. New Entry - ISDN, Model 3 Press the right arrow button to select the maximum bandwidth Bonding selected New Entry - ISDN with Bonding VCON Falcon IP User’s Guide...

  • Page 38: Calling Through Gateways

    H.323 Endpoint Endpoint Falcon IP to Gateway to ISDN Falcon IP to Gateway to IP Before attempting a Gateway call, ask the system administrator to give you the calling syntax. The syntax includes a service access number and, in some cases, a variation of punctuation signs.
  • Page 39 H.320 (ISDN) and H.323 (IP). LAN tab Enter the service access number (9) and then the 1st ISDN number Press the right arrow button to select the maximum bandwidth 3-14 VCON Falcon IP User’s Guide...

  • Page 40: Verifying The Status Of A Call

    Press <Hang up>. A message appears, asking for confirmation. Hang Up Confirmation Message Press <Hang up> again or <OK>. The videoconference is terminated. To cancel the Hang up command and continue the videoconference, press <Cancel> in response to the confirmation message. VCON Falcon IP User’s Guide 3-15...

  • Page 42: Network Configuration

    ETWORK ONFIGURATION This chapter explains how to set up Falcon IP User’s to operate with your network connections. Network options may be edited at any time, from the Falcon IP, from a remote station through a web browser (see “Network Configuration” on page 10-5), or from the Media Xchange Manager™...
  • Page 43 See page 4-13. See page 4-14. Press <OK> to apply the changes and close the dialog box. A message states that Falcon IP will restart in a few seconds. After restarting, the changed properties are in effect. -or- Press the left arrow key to navigate to another tab.

  • Page 44: Location Of Falcon Ip

    Chapter 4 Network Configuration Location of Falcon IP In the Location tab, enter the Station Name of the Falcon IP. Station Name The Station Name is the identification of the Falcon IP on the connected network. Consult with the system administrator before modifying this box.

  • Page 45: Lan Connection And Registration

    Chapter 4 Network Configuration LAN Connection and Registration In the LAN tab, enter the Falcon IP’s address and information about its connection to the LAN (Local Area Network). Obtain IP Auto Select to enable Falcon IP to receive its network configuration from the LAN’s DHCP server and enter it...

  • Page 46: H.323 Network Registration And Properties

    LAN or WAN. Falcon IP supports registration with the MXM and with third-party H.323 Gatekeepers. The following table lists the services that Falcon IP receives if it registers with an MXM or with a third-party H.323 Gatekeeper: Services H.323...
  • Page 47 Chapter 4 Network Configuration In the H.323 tab, choose to register the Falcon IP in a VCON MXM or in an H.323 Gatekeeper. None; To register with the MXM or a Gatekeeper, select the Gatekeeper; MXM appropriate option. Select None to operate Falcon IP outside of the control of one of these devices.
  • Page 48 Chapter 4 Network Configuration Select if Falcon IP registers with an Enter the addresses of the external MXM, third-party Gatekeeper, or network server(s) (MXM, operates independent of a Gatekeeper, or NAT server) that management system. provide management and H.323 services to the Falcon IP.
  • Page 49 Chapter 4 Network Configuration Automatic Video Transmission Adjustment The H.323 tab also includes options that enable Falcon IP to preserve optimum transmission quality automatically, according to current network conditions (for example, available bandwidth). Enable Lip Select this option to synchronize the audio and video of a Synchronization LAN conversation.
  • Page 50 The QoS Properties dialog box contains properties for controlling the type of Quality of Service that will be used for transmitting packets from the Falcon IP. A password is required to open this dialog box, and we recommend that only system administrators with knowledge of QoS make any changes, if required.
  • Page 51 QoS features continue to operate during the entire call. Audio packets should receive a higher priority than video packets, as a meeting can continue without video, but not without audio. 4-10 VCON Falcon IP User’s Guide...
  • Page 52 Forward Class 3 Low Drop 011100 Forward Class 3 Mid Drop 011110 Forward Class 3 High Drop 100010 Forward Class 4 Low Drop 100100 Forward Class 4 Mid Drop 100110 Forward Class 4 High Drop VCON Falcon IP User’s Guide 4-11...

  • Page 53: Isdn Switch Type

    Chapter 4 Network Configuration ISDN Switch Type The Switch tab is available only in Falcon IP systems that support videoconferencing over ISDN lines. In the Switch tab, select the ISDN switch type that is used in your region. If you selected switch type AT&T 5ESS or National ISDN 1, your system may also have a SPID (Service Profile Identifier) number.

  • Page 54: Isdn Phone Numbers

    Chapter 4 Network Configuration ISDN Phone Numbers In the Numbers tab, enter the Falcon IP’s ISDN Numbers. ❑ — If you have Model 1 (1 BRI), enter 1-2 ISDN Numbers. — If you have Model 3 (3 BRI), enter 1-6 ISDN Numbers, depending on whether you have 1, 2, or 3 BRI lines installed.

  • Page 55: Spid Numbers

    Enter the SPID number for each corresponding ISDN line. ❑ Entering SPID Numbers for 3-BRI Testing Network Configuration After you configure the Set Network dialogs and restart Falcon IP User’s, you can check that the changes that you made were applied. To check network configuration ➤...

  • Page 56: Lan Status

    Chapter 4 Network Configuration LAN Status The LAN Status dialog box informs you if your Falcon IP is connected with the local LAN and if the Falcon IP is registered with a Gatekeeper and/or an MXM. Check that the IP Address displayed is the one that you set or received for ❑...

  • Page 57: Isdn Status

    Chapter 4 Network Configuration ISDN Status The ISDN Status dialog box informs you if your Falcon IP is connected to the ISDN lines defined in the system’s configuration. Checking Falcon IP User’s is checking the line. Wait until the status changes.

  • Page 58: Video And Audio Adjustments

    Some of these adjustments should be made before entering into a videoconference; others are available only during a call. Adjusting the Video To customize the Falcon IP’s video transmission and display, you can control and adjust the following: ❑...
  • Page 59 Press <OK> to save the settings and close the dialog box. To increase the setting, press the right arrow key. To decrease the setting, press the left arrow key. To navigate among the settings, press the up and down arrows. VCON Falcon IP User’s Guide...

  • Page 60: Monitor Configurations

    Chapter 5 Video and Audio Adjustments Monitor Configurations Falcon IP supports the use of two monitors to display both parties on full screens during videoconferences. An S-Video TV monitor displays remote video and a Composite TV monitor displays local video. This configuration is called Dual Monitor.

  • Page 61: Selecting The Current Camera

    (if Far End Camera control is enabled). Main camera is selected. Press the left or right arrow buttons to switch between the local video sources (up to four): VCON Falcon IP User’s Guide...
  • Page 62 Press the left or right arrow buttons to switch between the remote video sources. Press <OK> to select the highlighted camera (and the selected Local camera) and close the dialog box. VCON Falcon IP User’s Guide...

  • Page 63: Controlling The Camera

    Chapter 5 Video and Audio Adjustments Controlling the Camera You can position the Falcon IP User’s’s main camera at any time, either prior to or during a call. You can pan, tilt, and zoom the camera every time you want to change the local display, or you can save preset positions.
  • Page 64 FECC provides control over the pan/tilt/zoom positioning and the adjustment of brightness, color, contrast and hue. To enable the remote party to control your Falcon IP’s camera ➤ Press <Menu>. The Main Menu opens. Select Video.

  • Page 65: Display Modes

    Press the red MOVE PIP SoftKey. Press the red SoftKey to move the PIP to a different location The Move PIP direction guide appears. Press the arrow buttons until you are satisfied with the PIP position. VCON Falcon IP User’s Guide...
  • Page 66 To mute the video ➤ Press <Mute Video>. An animated icon at the bottom of the screen indicates that the outgoing video is frozen. Video Muted Icon To unmute the video ➤ Press <Mute Video> again. ❑ VCON Falcon IP User’s Guide...

  • Page 67: Sending And Requesting Still Images

    Press <OK> to view the image. See “Display Image” on page 10-6 for instructions on saving received still images through the web server. 5-10 VCON Falcon IP User’s Guide...

  • Page 68: Adjusting Quality Of Lan Calls

    Chapter 5 Video and Audio Adjustments Adjusting Quality of LAN Calls Falcon IP can automatically adjust its video and audio for dynamic IP bandwidth. However, you may want to adjust the quality-control mechanisms yourself if you experience the following problems: Parts of the video are covered with blocks (low quantization control).
  • Page 69 — For best results, start the sliders at one end and gradually adjust them. — To reset the default values, press the red RESET SoftKey. Press <OK> to apply the changes and close the sliders. 5-12 VCON Falcon IP User’s Guide...

  • Page 70: Adjusting The Audio

    Chapter 5 Video and Audio Adjustments Adjusting the Audio Falcon IP supports various and powerful audio features: Increasing, decreasing or muting the volume of incoming and outgoing audio ❑ ❑ Switching between different local microphones and other audio sources Setting VCR mixing options ❑...

  • Page 71: Automatically Muting The Microphone During Incoming Calls

    Press <Menu>. The Main Menu opens. Select Options. Select Options. In the Options dialog box, select Auto Answer and Auto Mute Incoming Calls. Select to mute the microphone automatically whenever the Falcon accepts an incoming call. 5-14 VCON Falcon IP User’s Guide...

  • Page 72: Choosing A Microphone

    Choosing a Microphone If you connected a mixer or a second microphone to the VCR AUD IN connector on the Falcon IP (see “Optional Falcon IP User’s Connections” on page A-4 for details), choose which audio source to use. To choose an audio source ➤...

  • Page 73: Setting Mixing Options

    Select the current audio source. Setting Mixing Options Mixing options determine how the audio from a VCR connected to the Falcon IP is mixed and sent to the remote party or recorded to a VCR cassette. To set up mixing ➤...
  • Page 74 Chapter 5 Video and Audio Adjustments Press <OK> to apply the changes and close the dialog box, or go on to the next procedure to select audio options for special room environments. Select an audio mixing option. VCON Falcon IP User’s Guide 5-17...

  • Page 75: Setting Audio Options For Special Environments

    Chapter 5 Video and Audio Adjustments Setting Audio Options for Special Environments Falcon IP supports advanced features that improve audio quality for different types of videoconferencing environments. To set audio options for special environments ➤ In the Set Audio dialog box, select the audio control features you want.

  • Page 76: Setting Audio Gain Levels

    Press <OK> to apply the changes and close the dialog box. Set Audio input gain levels. Gain Levels Level Gain in decibels 12 dB 10 dB 8 dB 6 dB 4 dB 2 dB 0 dB -2 dB VCON Falcon IP User’s Guide 5-19...

  • Page 78: Multi-Party Conferencing With Interactive Multicast

    (Chair) calls one or more parties (Participants) at the start of the conference and controls its progression. All parties receive identical transmissions. Many VCON products provide the capability to carry out Interactive Multicast video meetings over a Local Area Network (LAN), in which the Chair and all Participants may be seen and heard during the duration of the meeting.

  • Page 79: Participating In An Interactive Multicast

    These actions are available through the Multicast SoftKey menu at the top of the screen. Softkey functions available to the Participant Indicates whose video and audio is sent to all parties in the meeting Multicast Viewer Screen VCON Falcon IP User’s Guide...

  • Page 80: Requesting The Floor

    To skip the confirmation message and automatically receive the Floor every time the Chair grants it to you, select Auto Accept Multicast Floor in the Options dialog box. Select to accept the multicast floor automatically without having to confirm acceptance. VCON Falcon IP User’s Guide...

  • Page 81: Returning The Floor

    “I have a comment”) or enter a message using the on-screen keyboard. ➤ To send a message to the Chair If necessary, press <Multipoint> to display the Multicast SoftKey menu Press the yellow SEND MESSAGE SoftKey. The Multicast Viewer message box appears on the screen. VCON Falcon IP User’s Guide...
  • Page 82 Check that the message is written correctly. If you want to write again, press the blue CLEAR TEXT SoftKey to remove it. Then, repeat steps 2 and 3. Press OK again to send the message. The Chair sees your message. VCON Falcon IP User’s Guide...

  • Page 84: Multi-Party Videoconferencing Through An Mcu

    The MCU joins the parties and switches the video either automatically depending on who is speaking, or manually under the direction of a moderator. Falcon IP supports both H.320 and H.323 MCUs. If you engage in a multipoint call over the LAN (contact an MCU’s IP ❑...

  • Page 85: Joining An Mcu Videoconference

    MCU with your scheduled videoconference. ➤ To join a multi-party videoconference Dial the MCU’s IP address or ISDN numbers either from the Phone Book ❑ or manually. VCON Falcon IP User’s Guide...

  • Page 86: Managing The Mcu Videoconference

    The Chair can force one party’s video to be broadcast to all the participants. A ❑ Chair Force overrides Continuous Presence, Voice-Activated Switching, and Participant View. Various MCU brands have different session management designs. The display you receive from your MCU may differ from those shown here. VCON Falcon IP User’s Guide...

  • Page 87: Multi-Party Videoconference Management In H.320 Mcus

    Dial the H.320 MCU to connect to the conference. Press <Multipoint> to display the MCU screen. It contains the Participants List, and your station is the first displayed name. Available SoftKey functions List of multipoint conference parties MCU Dialog VCON Falcon IP User’s Guide...
  • Page 88 Press the yellow CHAIRMAN REQUEST SoftKey. If no one else is currently the Chair, the MCU gives you the role. The SoftKey Guide changes from Participant options to Chair controls (see “Chair Controls” on page 7-6). VCON Falcon IP User’s Guide...
  • Page 89 Press the red FORCE VIDEO SoftKey. Everyone sees the full-screen video of the selected participant. A participant can Select Video of another party after you force a video, but if you force a video again, you override the participant’s Select Video command. VCON Falcon IP User’s Guide...
  • Page 90 Continuous Presence or Voice-Activated Switching, according to the default capabilities of the MCU. To return control of the session to the MCU ➤ Press the yellow CHAIRMAN RELINQUISH SoftKey. The SoftKey ❑ Guide changes from Chair controls to Participant options. VCON Falcon IP User’s Guide...

  • Page 92: Telephony Exchange Functions

    ELEPHONY XCHANGE UNCTIONS If your Falcon IP is registered and managed by a VCON Media Xchange Manager™ (MXM), call exchange functions are available: • Login to the MXM • Calling Other Registered Users • Call Forward • Call Pickup •...

  • Page 93: Registering To The Mxm

    Chapter 8 Telephony Exchange Functions Registering to the MXM To register the Falcon IP with an MXM, you must enter its address in the Network Configuration. Consult with your system administrator. ➤ To log in to the MXM Press <Menu>. The Main Menu opens. Select Network.

  • Page 94: Calling Other Registered Users

    Another service that users receive is address translation. MXM-registered users can use the regular Gatekeeper H.323 Alias, which you choose for yourself when you configure your Falcon IP. The MXM assigns every registered user a new User Number, to ensure that every user has a unique number.

  • Page 95: Call Exchange Services

    Gateway Dialing for IP-to-ISDN Call Forward If Call Forward is activated for the Falcon IP, the MXM forwards calls to another specific user if you are unable to answer. The Call Forward settings for the Falcon IP may be done by both the administrator or you. The last changes, regardless of who made them, are valid.
  • Page 96 Forward if Busy *71* (or other code number) Unconditional forwarding *72* (or other code number) After dialing, a “Call Rejected” message appears. However, the request is accepted by the MXM if the directory number is valid. VCON Falcon IP User’s Guide...

  • Page 97: Call Pickup

    Permission specifically for the other users by the administrator in the MXM Administrator application. In Falcon IP, you must enter a function code in order to pick up calls for other users. This code may either be the default or defined by the administrator.

  • Page 98: Call Transfer

    Using the Call Transfer feature, you can transfer an open videoconference from the Falcon IP to another party. As a result, the videoconference will continue between your original remote party and the party to which you transferred the call. Falcon IP will be disconnected from the call.

  • Page 99: Inviting Additional Parties To A Videoconference

    You can invite another party by selecting its entry from the Phone Book or by entering its address directly. The Invite function is only available if your Falcon IP is registered with MXM v1.5 or higher. Consult with your system administrator.
  • Page 100 After several seconds, the additional party is added to the session, which is now a multipoint conference with MCU management. The parties’ video is displayed in Continuous Presence or Voice-Activated Switching (see “Managing the MCU Videoconference” on page 7-3), in accordance with the MCU configuration. VCON Falcon IP User’s Guide...
  • Page 101 Chapter 8 Telephony Exchange Functions Press the green SoftKey to add another party to the open videoconference Enter the address of the additional party for adding to the open conference 8-10 VCON Falcon IP User’s Guide...

  • Page 102: Simplified Gateway Dialing

    Chapter 8 Telephony Exchange Functions Simplified Gateway Dialing If Falcon IP is logged into an MXM, simplified gateway dialing is available for starting a videoconference through a LAN connection to an ISDN destination. The default function code for starting a call through a gateway is 9. The system administrator may change this code, if necessary (see the Media Xchange Manager Administrator’s Guide).

  • Page 104: Data And Application Sharing

    Falcon IP applies the requirements of the ITU-T T.120 (User Data Transmission Using a Multi-Layer Protocol) standard for data conferencing. T.120 defines the use of protocols and services for performing a number of data sharing applications, covering a large number of possible complexities.

  • Page 105: Setting Up Data Sharing

    Connect a serial DTE cable ( between the Data port of the ❑ CAB42003) Falcon IP and the COM1 (or other) port of the computer. Connect RG-45 connector to Falcon IP unit’s DATA port Connect DB-9 connector to computer’s COM port To check the port configuration for data sharing ➤...

  • Page 106: Opening A Data Connection

    If not, select the correct one. Opening a Data Connection To open a data connection, two Falcon IP units (version 2.0 only) must be in an open videoconference over ISDN lines AND NetMeeting 3.01 must be running on both parties’ computers.
  • Page 107 In the Falcon Data Utility, click Hang Up (when offline, this is the Call button). Click to open a data connection. When online, this button switches to Hang Up. Click Hang Up to close the connection. VCON Falcon IP User’s Guide...

  • Page 108: Web-Based Remote Management

    EMOTE ANAGEMENT Falcon IP contains an embedded web server. You can access the Falcon IP server through a web browser on a remote PC. This powerful feature offers management capabilities that are otherwise not available to a non-PC set-top system.
  • Page 109 To use the web-based management applets ➤ Do one of the following: — If you are managing Falcon IP from a VCON Media Xchange Manager™ (MXM) application, right-click the Falcon system item in the application and select the appropriate option.
  • Page 110 The web-based management entry page appears. Click Yes to close each request message. If a security password was defined for this Falcon IP device, enter it in the introduction screen of the management program. The main page of the management program opens, directly connecting you to the Falcon IP system.
  • Page 111 Any changes that you make to the configuration of the Falcon system take effect after the system is restarted. The user does not receive notification from the system that a change has been made. 10-4 VCON Falcon IP User’s Guide...

  • Page 112: Web-Based Management Features

    • ISDN - Switch type, ISDN numbers, and SPID numbers (if active for this switch). Changes take effect on the Falcon IP after it is restarted. To view or modify network configuration of the Falcon IP ➤ On the left side of the screen, click Configuration and then click an ❑...

  • Page 113: Display Image

    View Full Screen View the enlargened still image on the monitor. If Falcon IP did not receive a still image at any time before you opened the Display Image page, the web server continuously searches for one. If an image is not displayed after 1 minute, choose another management feature or exit from the browser.

  • Page 114: Status Monitoring

    From the remote management, you may view connection status for several situations. Status information may be monitored if the Falcon IP is currently in a call or idle. The status of the Falcon’s connection(s) over the LAN (IP) or ISDN may be viewed.

  • Page 116: Troubleshooting

    If you are unable to find a solution to your problem, please request help from our Technical Support channels. To request technical support ➤ Contact your local VCON distributor, and request assistance from its ❑ technical support department. -or- Send an e-mail message fully describing the condition plus your system’s configuration to techsup@vcon.co.il.
  • Page 117 Phone Book. Select LINES TEST Select REBOOT to run a loopback to restart the call over the ISDN Falcon IP. lines. 11-2 VCON Falcon IP User’s Guide...
  • Page 118 Chapter 11 Troubleshooting You can run a loopback test over the Falcon IP’s ISDN connections, in which the system calls itself, by pressing the red LINES TEST SoftKey. For each BRI that you connected, there are two ISDN B-channels. One channel makes the loopback call and the second channel repeats it.

  • Page 119: Main Unit And Standard Accessories

    Press <Volume> and make sure that the volume level or they can’t hear of Falcon IP User’s is audible. you. Verify that the microphones and TV monitors on both the local and remote sides are connected properly and securely.

  • Page 120: Ip Network

    You dial over IP and it Verify with the system administrator that the does not connect. Falcon IP User’s has an IP Address and is registered with the LAN segment. Verify that the remote party is registered with the same or a neighboring Gatekeeper.

  • Page 121: Isdn Network

    Select Restricted in the New Entry dialog or the Manual Dial dialog. Call this site again. If unsuccessful, go to the next step. If the remote system is a VCON system, then call without Bonding. If this is unsuccessful, call using Instant All.

  • Page 122: Data Sharing

    Connection Attempts to open the Verify that the serial DTE cable is connected to data connection with the the Falcon IP unit’s DATA port. other party are In the Falcon Data Utility, open the Settings unsuccessful. menu, click Ports, and change the COM port.

  • Page 124: System Security

    12 S YSTEM ECURITY You can protect against unauthorized use of the Falcon IP by defining restrictions on configuration changes and the initiation of videoconferences. The Security dialog box in the Options contains the options and properties for setting up a security configuration: Setting a Security Password ❑...

  • Page 125: Setting A Security Password

    In the Security dialog box’s Password box, enter numbers and/or letters. To type letters, press the yellow KEYBOARD SoftKey. Enter the system’s password using numbers and/or letters. To type letters, press the yellow softKey. 12-2 VCON Falcon IP User’s Guide...

  • Page 126: Security Properties

    IP calls are unavailable and LAN configuration is disabled. Prevent unauthorized changes to the system configuration. Prevent users from initiating calls. Select whether calls and configuration are allowed for both IP and ISDN, or only IP, or only ISDN. VCON Falcon IP User’s Guide 12-3...

  • Page 127: Locking The System

    After a password is defined, any user must enter the password to unlock the system and gain access to the restricted functions. If you forget your password, contact your local VCON distributor's technical support. To lock the system ➤...

  • Page 128: A Setting Up Falcon Ip

    ETTING ALCON This chapter explains how to set up the Falcon IP and connect accessories. Before Setting Up Before setting up Falcon IP, make sure you have the necessary components (see “Package Checklist” on page 1-4). If anything is damaged or missing, contact your local VCON distributor.

  • Page 129: Basic Falcon Ip User's Connections

    Appendix A Setting Up Falcon IP Basic Falcon IP User’s Connections These two pages show the connections between the Falcon IP and basic accessories: Monitor Microphone ISDN Power outlet CAB72009 CAB72008 VCON Falcon IP User’s Guide...
  • Page 130 Appendix A Setting Up Falcon IP CAB42001 to outlet ISDN CABLES - CAB42001 1, 2, or 3 VCON Falcon IP User’s Guide...

  • Page 131: Optional Falcon Ip User's Connections

    Appendix A Setting Up Falcon IP Optional Falcon IP User’s Connections The illustration below shows the optional connections supported by Falcon IP. CAB72010 CAB90051 2nd Camera Cables VCR Cables VCON Falcon IP User’s Guide...
  • Page 132 Appendix A Setting Up Falcon IP To connect a VCR to the Main Unit ➤ Obtain the cables supplied with the VCR. Connect the top three cables for Playback. Connect the bottom three cables for Record. To connect an optional camera ➤...

  • Page 134: B Multi-Language Interface

    Press <Menu>. The main Menu opens. Select Options. Select Options. Navigate to the Lang. tab. Select the language you want and then click OK. The Falcon IP application’s interface then appears in the language you chose. Navigate to the Lang. tab.

  • Page 136: C Software Upgrade

    PGRADE This chapter explains how to upgrade your Falcon IP to the latest software version. The utility is called the Falcon IP Upgrade program, and is run from a remote PC. The new utility enables up to 5 simultaneous upgrades.

  • Page 137: Downloading The Upgrade Utility

    Appendix C Software Upgrade Downloading the Upgrade Utility First, you must download the Falcon IP Upgrade utility to your remote PC. To download the Upgrade utility ➤ On the www.vcon.com>Products>Falcon page, click the link for downloading the utility. The file’s name is Upgrade [version number].exe.

  • Page 138: Running The Upgrade Program

    (Menu/Options; see page 10-1). Tools/FalconIP Upgrade The upgrade program starts. Falcon IP Upgrade Program Window on the Remote PC To see the IP address of the Falcon In the IP Address box in the Falcon IP unit, press <Status> and open the IP Upgrade program window, enter LAN tab.
  • Page 139 Appendix C Software Upgrade Version Update Progress Bar on the Falcon IP TV Monitor CAUTION The entire procedure takes about 30 minutes. During the upgrade, the remote PC will not respond to other programs. Do not restart Falcon IP until the upgrade process is complete!

  • Page 140: Applying The New Upgrade

    Post-Upgrade procedures. that the Guide Screen opened. CAUTION If you do not press <OK> now on the Falcon IP unit, the system will restart in Installer Mode (see “Installer Mode” on page C-6). VCON Falcon IP User’s Guide...

  • Page 141: Post-Upgrade Procedures

    After you press the OK button on the remote control, a message appears on the TV monitor. Do not turn off, restart, or use Falcon IP at this point. Wait a few minutes until the next message appears. Falcon IP then restarts itself and runs through the usual opening process. Wait until the Guide Screen (see “Falcon IP Screens”...

  • Page 142: Software Key Upgrade

    IP address for the Falcon IP. Software Key Upgrade To upgrade from Falcon IP Model 1 to Model 3, contact your local reseller for details on purchasing a software key. To change Models with the software key ➤...
  • Page 144 Chair Force 7-3, 7-6, 7-7 AUTO SELECT SoftKey 7-5, 7-7 CHAIRMAN RELINQUISH SoftKey automatic answering Automatic Gain Control. See AGC CHAIRMAN REQUEST SoftKey Automatic Noise Suppression. See Chat checklist of components CLEAR TEXT SoftKey VCON Falcon IP User’s Guide Ix-1...
  • Page 145 11-1 to 11-3 components 1-4 to 1-6 Diagnostics dialog box 11-1 connecting. See connecting Falcon dialing. See starting. dialog box electrical requirements closing features entering numbers or letters H.323 and H.320 navigating navigating Ix-2 VCON Falcon IP User’s Guide...
  • Page 146 1-1, 1-2 4-14, 11-6 7-4 to 7-7 SPID 4-12, 4-14, 10-5, 11-7 H.323 switch type 4-12, 10-5, 11-7 ITU Recommendation 1-1, 1-2 videoconference, starting network properties 4-5 to 4-11, 5-11, 8-2, 8-3, 10-5, 11-5 VCON Falcon IP User’s Guide Ix-3...
  • Page 147 LWR CASE SoftKey viewing Participant 7-3, 7-5, 7-6 Multipoint Control Unit. See MCU multipoint. See multi-party MANUAL DIAL SoftKey videoconferencing Manual Dialer 2-7 to 2-10 muting 2-8, 3-14, 8-11 microphone 2-7, 5-13 speakers 5-13 video Ix-4 VCON Falcon IP User’s Guide...
  • Page 148 Speed Dial entry 3-4, 3-5, 3-6, positioning camera 3-11 Power button 2-1, 2-11 No Mix 5-16 power supply preset camera position Priority Type Priority Values 4-10 Obtain IP Address Automatically PTZ camera OK button VCON Falcon IP User’s Guide Ix-5...
  • Page 149 12-2 Quality of Service. See QoS Select Video, multi-party quantization, setting 5-12 videoconference 7-5, 7-6 selecting camera selecting items in Falcon IP SEND MESSAGE SoftKey REBOOT SoftKey 11-3 sending message to Chair 6-4, 6-5 receiving call sending still images 5-10, 11-5...
  • Page 150 4-15, 5-11, 10-7, Audio Mix 5-16 11-5 Playback 5-16 monitoring 3-15, 10-7 Recording 5-16 still images Version properties, accessing displaying in Web browser 10-6 VGA monitor 5-10, 9-1, 9-2, 10-6 sending/requesting 5-10, 11-5 Subnet Mask VCON Falcon IP User’s Guide Ix-7...
  • Page 151 Chair in multi-party 7-3, 7-5, 7-6 to volume adjusting 5-13 ending 3-15 Interactive Multicast. See Interactive Multicast web-based remote management 1-3, over ISDN 10-1, C-1 over LAN (IP) Whiteboard receiving WINS server 4-3, 4-4 Ix-8 VCON Falcon IP User’s Guide...

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