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VCON HD3000 User Manual

High definition set-top videoconferencing system
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Group Videoconferencing
Systems
HD3000™
High Definition Set-Top Videoconferencing System
Version 2.0
User's Guide
DOC00036 Rev. 4.0 06.04

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Summary of Contents for VCON HD3000

  • Page 1 Group Videoconferencing Systems HD3000™ High Definition Set-Top Videoconferencing System Version 2.0 User’s Guide DOC00036 Rev. 4.0 06.04...

  • Page 2: Limited Warranty

    ONE (1) year from the date of receipt. This Limited Warranty shall not apply to any product that in the opinion of VCON Ltd. has not been installed or upgraded according to accompanying documentation from VCON Ltd. or been subject to misuse, misapplication, negligence r accident while in the hands of the purchaser.
  • Page 3 LIABILITIES VCON’s entire liability and the Purchaser’s exclusive remedy shall be at VCON’s option, either return of the price paid or repair/replacement of the Product not meeting VCON’s declared Limited warranty. VCON or its suppliers shall not be liable in any event to anyone for any indirect, incidental, consequential,...

  • Page 4: Safety Notice

    Safety Notice When you use the HD3000 system, observe the following safety guidelines: 1. Make sure the monitor and attached accessories are electrically rated to operate with the AC power available in your location. 2. Plug the accessories’ power cables into properly grounded power sources.

  • Page 5: R&Tte Declaration Of Conformity

    Equipment and Telecommunications Terminal Equipment Directive). The product has been tested in a typical configuration. Technical File held by VCON Ltd. For a copy of the original signed declaration (in full conformance with EN45014). Please contact VCON Tech Support at techsup@vcon.co.il...

  • Page 6: About This User's Guide

    About This User’s Guide This User’s Guide explains how to videoconference with the VCON HD3000. The chapters emphasize a how-to approach, and include detailed instructions for participating in conferences and getting the most out of the system’s capabilities. The following chapter summary briefly describes this guide’s contents:...

  • Page 7: Troubleshooting

    Chapter 12 Telephony Exchange Functions Description of exchange functions (such as call forwarding, call pickup, call transfer, and inviting additional parties) that are available if the HD3000 is managed by a VCON Media Xchange Manager™ (MXM) system. Chapter 13 System Security Description and procedures of available system security options for the HD3000.

  • Page 8: Vcon Technical Support

    VCON Technical Support This User Guide and the HD3000 Online Help were designed to help you use your VCON Group Videoconferencing system easily and to enjoy its many features. If a situation occurs that is not covered by the supplied documentation, please request help from our Technical Support channels.

  • Page 9: Table Of Contents

    R&TTE Declaration of Conformity ..............v About This User’s Guide ..................vi VCON Technical Support ................viii Welcome to HD3000................1 1.1 HD3000 Features ..................1 1.2 HD3000 System Components ..............3 HD3000 Main Unit ...................3 Remote Control ..................3 Additional Accessories ................4 Setting Up HD3000................5 2.1 Package Checklist ..................5...
  • Page 10 Table of Contents Calling Through the Manual Dialer ............25 3.7 Shutting Down HD3000................. 26 Videoconferencing Basics............... 27 4.1 Answering Videoconferencing Calls............27 Manually Answering Calls ..............27 Automatic Answer.................. 29 Other Call Answering Options ............... 30 4.2 Adding New Phone Book Entries ............31 Automatically Adding the Remote Party to the Phone Book....
  • Page 11 Table of Contents MultiPoint Conferencing - HD3000’s Embedded MCU ....75 7.1 Inviting Additional Contacts to a Multipoint Conference ......76 7.2 Answering a Multipoint Call ..............77 7.3 Cascaded Multipoint Conferences ............79 7.4 Multipoint Call Status ................80 7.5 Joining an External MCU Videoconference ...........80 Streaming Media ................
  • Page 12 Enable Remote Upgrade............... 138 Downloading the HD Upgrade Utility ..........139 Downloading the New Software Version..........139 Installing the New Upgrade in the HD3000 ......... 139 B.2 Upgrading from the HD3000..............141 Automatically Checking for Upgrade ..........141 Manual Upgrade ................... 142 B.3 Confirming Successful Upgrade............

  • Page 13: Welcome To Hd3000

    VCON’s PacketAssist™ Architecture preserves optimum quality of your videoconference according to available bandwidth and network traffic. The HD3000 applies mechanisms such as IP Precedence to prioritize the video, audio and control bits, and DiffServ to transfer packets according to the HD3000’s specific needs.
  • Page 14 Microsoft® Internet Explorer. Remote Software Upgrade The HD3000’s software version may be upgraded, using the HD Upgrade Utility, from an MXM (if the HD3000 is logged into it) or another computer at a remote location. Multi-language Interface The standard HD3000 version provides menus, commands and options in several languages.

  • Page 15: Hd3000 System Components

    Chapter 1 Welcome to HD3000 HD3000 System Components The HD3000, consisting of a main unit and remote control set, joins with separately purchased display monitor(s) to constitute a complete set-top conferencing appliance. Optional accessories are available for enhancing the abilities of the standard system (see “Additional Accessories”...

  • Page 16: Additional Accessories

    VCON distributor TV Monitor Consult with your VCON distributor for recommendations regarding monitors. The following accessories are supported by the HD3000 and may be purchased through your local VCON distributor.: Document A document camera displays documents that are placed Camera on the camera’s slide.

  • Page 17: Setting Up Hd3000

    HD3000 ETTING This chapter explains how to set up the HD3000 and connect accessories. Package Checklist Before setting up the HD3000 for the first time (see “Before Setting Up” on page 5), carefully unpack its package. Check that the listed items are included, in accordance with the supplied product.

  • Page 18: Connecting The Basic Components

    Chapter 2 Setting Up HD3000 Connecting the Basic Components Carefully unpack the Main Unit, and position it on a stable horizontal area. See the following sections for instructions about connecting: • Single TV Monitor • Two TV Monitors • Tabletop Microphone •...

  • Page 19: Connecting A Single Tv Monitor

    Chapter 2 Setting Up HD3000 Connecting a Single TV Monitor To connect the TV monitor to the HD3000 Place the unplugged TV on the cart, if provided, or on a sturdy surface near the HD3000 main unit. Connect the S-Video cable (CAB90051) between the TV’s Video In connector and the HD3000’s TV1 connector.

  • Page 20: Connecting A Dual Tv Monitor Configuration

    Chapter 2 Setting Up HD3000 Connecting a Dual TV Monitor Configuration VCON supplies two types of cables to connect between the Main Unit and the VIDEO-IN connectors on the TV monitor. See the illustration on the next page. To connect dual TV monitors Place the unplugged TVs on the cart, if provided, or on a sturdy surface near the HD3000 main unit.

  • Page 21: Connecting The Tabletop Microphone

    Connect the microphone to the MIC connector on the HD3000. Place the microphone on the conference table with the cable stretching toward the HD3000. It is recommended that the microphone be placed at least 2 m (7 ft) from the TV speakers.

  • Page 22: Connecting The Lan

    LAN socket on the wall. HD3000 to LAN Connection After you turn on the HD3000, check that the network connection is correct. To check for correct network connection 1. Press <Status>. The Status dialog box opens.
  • Page 23 Chapter 2 Setting Up HD3000 Select DIAGNOSE to view a diagnostic report. VCON HD3000 User’s Guide...

  • Page 24: Connecting The Power Supply

    Chapter 2 Setting Up HD3000 Connecting the Power Supply After connecting the HD3000 to the accessories, connect the system to the power supply. A 100-250VAC/50-60Hz universal power supply is supplied in the HD3000 package. To connect the HD3000 to a power supply Insert the power supply’s DIN connector (6-pin) to the DC Input socket on...

  • Page 25: Connecting Optional Accessories

    • VCR for recording the conference Connecting Multiple Cameras HD3000 supports the use of up to two additional cameras, which may be connected and controlled through the remote control and/or the web management program. To connect additional cameras Connect an S-Video cable between the S-Video connector of the camera and the system’s CAM1 connector.

  • Page 26: Connecting A Dvd/Vcr For Playing Back Videoconferences

    Chapter 2 Setting Up HD3000 Connecting a DVD/VCR for Playing Back Videoconferences The HD3000 supports the playback of a DVD or videocassette to a videoconference. For specific instructions on installing and operating the DVD or VCR, see its accompanying user’s guide.
  • Page 27 Chapter 2 Setting Up HD3000 Navigate to the HD3000’s Audio configuration. Define the following: Audio Input Select Tabletop Mic. VCR Audio Mix Select VCR Playback. In this configuration, the remote side will hear a mix of the microphone (MIC) input and the HD3000’s VCR Audio Input. See “Selecting a...

  • Page 28: Connecting A Vcr For Recording Videoconferences

    2. Connect the VCR’s audio RCA cable between the AUDIO IN connector of the VCR and the HD3000’s upper VCR AUD (Out) white connector. 3. Connect the VCR to a power source. Insert an empty videocassette. Connecting a VCR to the HD3000 System for Recording...
  • Page 29 Chapter 2 Setting Up HD3000 Navigate to the HD3000’s Audio configuration. Define the following: VCR Audio Mix Select VCR Record In this configuration, the remote side will hear a mix of the remote and the local video. See “Setting Mixing Modes” on page 70 for instructions on how the recording can be mixed in with the videoconference.

  • Page 31: Getting Started

    ETTING TARTED This chapter explains how to operate HD3000 and to make a call. It includes the following sections: Starting HD3000 Make sure the system is set up, the TV monitor is on, and the cables are connected properly. See “Connecting the Basic Components”...

  • Page 32: The Remote Control

    Chapter 3 Getting Started The Remote Control Use the remote control to work with the HD3000. Operate the remote control within six meters of the HD3000 unit. Use only alkaline batteries in the remote control device. Disconnect call Open Phone Book/...

  • Page 33: Hd3000 Screens

    Chapter 3 Getting Started HD3000 Screens The HD3000 screens provide an efficient videoconferencing environment. The types of elements displayed by the system are: HD3000 Ready Indicates that HD3000 is operational and provides a Screen home screen. <Dial>, <Menu>, <Status> and <Help> are active.

  • Page 34: Navigating In Hd3000

    To move along tabs or entries in dialog boxes, press the up and down arrows. To enter a tab or an entry inside a dialog box, press the right arrow. To exit a tab, press the left arrow. Tabs Entries VCON HD3000 User’s Guide...

  • Page 35: Entering Data

    Some dialog boxes contain text boxes for entering data. To enter numbers in a text box 1. Enter numbers by pressing the number pad’s keys on the remote control. If you make a mistake, press <Clear>. VCON HD3000 User’s Guide...

  • Page 36: Setting Up The Network Configuration

    5. Press <OK> to close the keyboard. The characters you selected are entered in the dialog box. Setting up the Network Configuration To initiate and receive calls, the HD3000’s network LAN and H.323 configuration must be defined correctly. Press <Menu>. The main Menu appears. Select Network.

  • Page 37: Starting A Videoconference From The Manual Dialer

    Press <Dial>. The Phone Book screen appears. Press the blue MANUAL DIAL SoftKey. The Manual Dialer dialog box appears. Enter a User Number, IP address,or DNS name Press the right or left arrow button to select the maximum bandwidth Manual Dialing VCON HD3000 User’s Guide...

  • Page 38: Shutting Down Hd3000

    5. Press <Dial> to dial the number. 6. To dial the previous number, press the red REDIAL SoftKey on the remote control. Shutting Down HD3000 To shut down the HD3000 Press the Power button on the rear of the HD3000. Power button VCON HD3000 User’s Guide...

  • Page 39: Videoconferencing Basics

    You can accept and reject incoming calls manually, or answer them automatically. Manually Answering Calls When there is an incoming call, HD3000 rings. A message, including the caller’s station name or address, asks if you want to answer the call.
  • Page 40 Press <Menu>. The main Menu opens. Select Options. Select Options. 2. If you want to accept/reject calls as they come in, select Manual Answer. Select Manual Answer. 3. Press <OK> to apply changes and close the dialog box. VCON HD3000 User’s Guide...

  • Page 41: Automatic Answer

    In Call icon appears. To set Auto Answer Press <Menu>. The main Menu opens. Select Options. Select Options. If you want HD3000 to answer all calls, select Auto Answer. Select Auto Answer. Press <OK> to apply changes and close the dialog box.

  • Page 42: Other Call Answering Options

    Chapter 4 Videoconferencing Basics Other Call Answering Options In addition to basic manual and automatic answering, HD3000 provides additional options for answering incoming calls. Point to Point Point-to-point conferences are calls between two end points. Auto Reject Select to automatically reject all incoming point-to- point calls (Do-not-disturb).

  • Page 43: Adding New Phone Book Entries

    Enter the entry’s IP Address, DNS Name, Station Name or User Number (see “Dialing Options” on page 35). The DNS name is case-sensitive. For example, if the host name of the station you want to call is HEAD_OFFICE, enter it in all caps, including the underscore: HEAD_OFFICE.vcon.com VCON HD3000 User’s Guide...

  • Page 44: Automatically Adding The Remote Party To The Phone Book

    Automatically Adding the Remote Party to the Phone Book If the remote party in a conference is not listed in the Phone Book, the HD3000 provides an option to add its entry to the Phone Book after the call ends.
  • Page 45 Select Auto Generate Phonebook Entries.. Press <OK> to apply changes and close the dialog box. After the call ends, the request to add the remote party to the Phone Book appears. Click OK to complete it. VCON HD3000 User’s Guide...

  • Page 46: Editing And Deleting Phone Book Entries

    Press <OK> to apply the changes and close the dialog box. To delete an entry 1. Navigate to the Phone Book entry. Press the yellow DELETE SoftKey. A message appears to confirm the deletion. Press <OK> to delete the entry and close the dialog box. VCON HD3000 User’s Guide...

  • Page 47: Starting Videoconferences

    Starting Videoconferences from the Speed Dial list Dialing Options The following table defines the network address types supported by HD3000. Enter one of these address types in the Manual Dial dialog box or in a New Entry dialog box of the Phone Book.

  • Page 48: Starting Videoconferences From The Phone Book

    The bandwidth listed below the phone book shows the maximum bandwidth setting for the selected entry. Press <Dial> or <OK>. HD3000 dials the number. Navigate to a letter tab Select a name and press <Dial> or <OK> to start a videoconference VCON HD3000 User’s Guide...

  • Page 49: Starting Videoconferences From The Speed Dial List

    Press the number of the Speed Dial entry that you want to dial. The selected entry is dialed. You don’t have to press <Dial>. To redial a Speed Dial entry From the Speed Dial screen, press <0> (zero) or #. VCON HD3000 User’s Guide...

  • Page 50: Calling Through Gateways

    Gateway H.320 End point HD3000 to Gateway to an ISDN Address Before attempting a Gateway call, ask the system administrator to give you the calling syntax. The syntax includes a service access number and, in some cases, a variation of punctuation signs.
  • Page 51 The Gateway calls the destination, and when it receives an answer, it begins the videoconference, continuously translating between H.320 (ISDN) and H.323 (IP). Enter the service access number (9) and then the 1st ISDN number Press the right arrow button to select the maximum bandwidth VCON HD3000 User’s Guide...

  • Page 52: Verifying The Status Of A Call

    To check the status of the current call Press <Status>. The Status dialog box appears. Press <OK> to close the dialog box. VCON HD3000 User’s Guide...

  • Page 53: Ending Videoconferences

    To cancel the Hang up command and continue the videoconference, press <Cancel> in response to the confirmation message. To end a multipoint conference Press <Hang up>. A list of participants appears. Select All Participants and press <OK>. Select All Participants and press <OK>. VCON HD3000 User’s Guide...

  • Page 55: Network Configuration

    “Connecting the LAN” on page 10 for connection details), set up the HD3000’s network configuration. Whenever the HD3000 is not in a call, you can edit the configuration in the Set Network dialog box. The communication and network configurations include: •...
  • Page 56 82 page 50 Press <OK> to apply the changes and close the dialog box. A message states that HD3000 will restart in a few seconds. After restarting, the changed properties are in effect. -or- Press the left arrow key to navigate to another tab.

  • Page 57: Lan Connection

    Chapter 5 Network Configuration LAN Connection In the LAN tab, enter the HD3000’s address and information about its connection to the LAN (Local Area Network). Automatically Select to enable HD3000 to receive its network Obtain IP configuration from the LAN’s DHCP server and enter it automatically in the LAN tab.

  • Page 58: Network Registration And Properties

    LAN or WAN. HD3000 supports registration with the MXM and with third-party H.323 Gatekeepers. The following table lists the services that HD3000 receives if it registers with an Telephony exchange features, such as Call Transfer, Ad-hoc Conference, Call Forward and Call Pickup.
  • Page 59 Chapter 5 Network Configuration In the H.323 tab, choose to register the HD3000 in a VCON MXM or in an H.323 Gatekeeper. None; To register with the MXM or a Gatekeeper and receive Gatekeeper; services from them, select the appropriate option. Select None to operate HD3000 as a stand-alone system.
  • Page 60 MXM or Gatekeeper may assign gatekeeper. HD3000 this preferred number. Automatic Video Transmission Adjustment The H.323 tab also includes options that enable HD3000 to preserve optimum transmission quality automatically, according to current network conditions (for example, available bandwidth). Enable Lip...
  • Page 61 Select to enable videoconferences either the audio or the to precede at reduced bandwidth if video stream, so that both the network is congested arrive at the same time. VCON HD3000 User’s Guide...

  • Page 62: Advanced Properties

    In the Advanced dialog box, administrators can view or modify the following: Setting Quality of Service (QoS) Priority Levels - control of the Quality of Service that will be used for transmitting packets from the HD3000. Setting a Public NAT Address for the HD3000 - entering the public IP address of the HD3000 (if your organization’s network is protected by NAT).
  • Page 63 For best results, it is recommended that RTCP packets receive the highest priority, to ensure that QoS features continue to operate during the entire call. Audio packets should receive a higher priority than video packets, as a meeting can continue without video, but not without audio. VCON HD3000 User’s Guide...
  • Page 64 011010 Forward Class 3 Low Drop 011100 Forward Class 3 Mid Drop 011110 Forward Class 3 High Drop 100010 Forward Class 4 Low Drop 100100 Forward Class 4 Mid Drop 100110 Forward Class 4 High Drop VCON HD3000 User’s Guide...
  • Page 65 Chapter 5 Network Configuration Setting a Public NAT Address for the HD3000 NAT (Network Address Translation) is a protocol in which a LAN uses one set of IP addresses for internal communication (within an organization’s private LAN) and a different, single address for communication with a public network, such as the Internet.
  • Page 66 Chapter 5 Network Configuration Ethernet Speed In the Advanced tab, define the speed of the network to which the HD3000 is connected. The HD3000 supports 10 MB and 100 MB half-duplex and full-duplex networks. If the Ethernet (network) speed is defined to Auto-Negotiate, the HD3000 can determine the common set of networking options supported between it and the remote parties in a conference.

  • Page 67: Testing Network Configuration

    Chapter 5 Network Configuration Testing Network Configuration After you configure the Set Network dialogs and restart HD3000, you can check that the changes that you made were applied. To check network configuration 1. Press <Status>. The Status dialog box appears.

  • Page 69: Video And Audio Adjustments

    Some of these adjustments should be made before entering into a videoconference; others are available only during a call. Adjusting the Video To customize the HD3000’s video transmission and display, you can control and adjust the following: Display Color Settings – adjust the brightness, color, contrast and hue.
  • Page 70 Press <OK> to save the settings and close the dialog box. To increase the setting, press the right arrow key. To decrease the setting, press the left arrow key. To navigate among the settings, press the up and down arrows. VCON HD3000 User’s Guide...

  • Page 71: Selecting The Current Camera

    To enable the remote party to control your camera, see “Far End Camera Control” on page During a conference with a party who enabled FECC, press the down arrow key to view the remote camera selection options. VCON HD3000 User’s Guide...

  • Page 72: Controlling The Camera

    Controlling the Camera You can position the HD3000’s main camera at any time, either prior to or during a call. You can pan, tilt, and zoom the camera every time you want to change the local display, or you can save preset positions.
  • Page 73 FECC provides control over the pan/tilt/zoom positioning and the adjustment of brightness, color, contrast and hue. To enable the remote party to control your HD3000’s camera Press <Menu>. The Main Menu opens. Select Camera. Select Camera.

  • Page 74: Dual Monitor Configuration

    Chapter 6 Video and Audio Adjustments Dual Monitor Configuration HD3000 supports the use of two monitors to display both parties on full screens during videoconferences. An S-Video TV monitor displays local video and the application interface, and a Composite TV monitor displays remote video. This configuration is called Dual Monitor.

  • Page 75: Display Modes

    Local - your party Remote - the other party Data - image of the screen display from the computer that opened a data connection to the HD3000. To switch between viewing Local and Remote video Press <Display> on the remote control.

  • Page 76: Adjusting Quality Of Video Calls

    Chapter 6 Video and Audio Adjustments Adjusting Quality of Video Calls HD3000 can automatically adjust its video and audio for dynamic IP bandwidth. However, you may want to adjust the quality-control mechanisms yourself if you experience the following problems: Parts of the video are covered with blocks (low motion control).
  • Page 77 Press the left arrow key if sound comes before motion (Delay Audio). Press the right arrow key if motion comes before sound (Delay Video). The Lip Synch slider is only available if Lip Synchronization is enabled (see “Automatic Video Transmission Adjustment” on page 48). VCON HD3000 User’s Guide...
  • Page 78 — For best results, start the sliders at one end and gradually adjust them. — To reset the default values, press the red RESET SoftKey. 4. Press <OK> to apply the changes and close the sliders. VCON HD3000 User’s Guide...

  • Page 79: Adjusting The Audio

    Chapter 6 Video and Audio Adjustments Adjusting the Audio HD3000 supports various and powerful audio features: Increasing, decreasing or muting the volume of incoming and outgoing audio Switching between different local microphones and other audio sources Setting VCR mixing options...

  • Page 80: Automatically Muting The Microphone During Incoming Calls

    Press <Menu>. The Main Menu opens. Select Options. Select Options. 2. In the Options dialog box, navigate to the Call tab, select Auto + Mute Mic. Select to mute the microphone automatically whenever the HD3000 accepts an incoming call. VCON HD3000 User’s Guide...

  • Page 81: Selecting A Microphone

    HD3000’s MIC connector. Line Level To use a microphone or other audio source (such as VCR, mixer, etc.) connected to the HD3000’s VCR AUD connector. Press <OK> to apply the changes and close the dialog box, or go on to the next procedure to select VCR mixing options.

  • Page 82: Setting Mixing Modes

    Setting Mixing Modes Mixing modes determine how the audio from a DVD or VCR connected to the HD3000 is mixed and sent to the remote party or recorded to a VCR cassette. To set up a mixing mode In the Set Audio dialog box, select the appropriate VCR Audio Mix mode.
  • Page 83 Chapter 6 Video and Audio Adjustments Press <OK> to apply the changes and close the dialog box, or go on to the next procedure to select audio options for special room environments. Select an audio mixing mode. VCON HD3000 User’s Guide...

  • Page 84: Enabling Echo Cancellation

    To turn on AEC In the Set Audio dialog box, select Acoustic Echo Cancellation. 2. Press <OK> to apply the changes and close the dialog box. Select to enable AEC. VCON HD3000 User’s Guide...

  • Page 85: Setting The Microphone Gain Level

    To adjust the gain level In the Set Audio dialog box, navigate to Mic. Gain Level. Press the right or left arrow key to set the gain to Low, Medium, or High. Set the gain level for your system’s microphone. VCON HD3000 User’s Guide...

  • Page 87: Multipoint Conferencing - Hd3000'S Embedded Mcu

    The HD3000’s MCU joins the participants and applies V oice-activated Switching to display the video, showing the dominant speaker, and hearing everyone’s audio. A single participant may also be a cascaded MCU, which refers to another HD3000 that has joined two other participants, in addition to the Chair (see “Cascaded...

  • Page 88: Inviting Additional Contacts To A Multipoint Conference

    7 MultiPoint Conferencing - HD3000’s Embedded MCU At the same time that it broadcasts a video stream, an HD3000 may broadcast a data stream (such as a PowerPoint® presentation) to the other participants in a conference (using VCON’s HD DualStream™). Any conferencing system supporting HD DualStream can see both streams.

  • Page 89: Answering A Multipoint Call

    7 MultiPoint Conferencing - HD3000’s Embedded MCU Answering a Multipoint Call In the Options>Calls dialog box, define how the HD3000 handles incoming multipoint calls. Depending on the setting, the system can automatically answer or reject the calls, or prompt you to answer or reject them.
  • Page 90 7 MultiPoint Conferencing - HD3000’s Embedded MCU Multipoint Auto Reject Select to automatically reject all incoming multipoint calls, if the system is already engaged in another call. Manual Answer Select to answer multipoint calls by manually accepting an incoming call request.

  • Page 91: Cascaded Multipoint Conferences

    MCU. HD3000 A (Chair) has opened a conference with Participants #1, #2 and #3. Participant #3 is HD3000 B, which has joined two other participants - #4 and #5, as well as being connected to HD3000 A. Therefore, cascading HD3000 B’s MCU expanded the conference to five participants + a Chair.

  • Page 92: Multipoint Call Status

    However, each of the HD3000’s connections are described in separate pages of the dialog box. For example, if the HD3000 is in a conference with Thomas and David, the status of the HD3000-Thomas connection is on the first page (indicated 1 of 2) and the HD3000-David connection is on the second page (indicated 2 of 2).

  • Page 93: Streaming Media

    To view streams, VCON’s Broadcast Viewer or Apple’s QuickTime Player must be installed on the client computer. Using VCON’s HD DualStream™, the HD3000 can send a video and data stream simultaneously. HD DualStream enables video transmission using the H.263 codec in CIF, and data transmission (as video images) using H.263 at 4CIF resolution.

  • Page 94: Setting Streaming Properties

    Setting Streaming Properties In the Streaming tab, define the configuration for transmitting streaming media from the HD3000. To set the Streaming configuration Press <Menu>. The main Menu appears. Select Network. Select Network. 2. Navigate to the Streaming tab. VCON HD3000 User’s Guide...
  • Page 95 IP Address The destination IP address for a multicast streaming broadcast. The HD3000 defines this address internally. This address must be a class D address in the range of 224.0.0.0 to 239.255.255.255. The sender transmits the streams to this address and viewers receive the stream from this address.

  • Page 96: Starting A Streaming Session

    To start a streaming session Press <Menu>. The main Menu appears. Select Network. Select Network. 2. Navigate to the Streaming tab. 3. Press the red START STREAM SoftKey. 4. To stop streaming, press the red STOP STREAM SoftKey. VCON HD3000 User’s Guide...

  • Page 97: Data And Application Sharing

    To share data and applications, a personal computer must be connected to the same network as the HD3000. This chapter explains how to set up your HD3000 for data sharing, to open a data connection, and start the data stream.

  • Page 98: Opening A Data Connection

    Click the Download link to start downloading the HD Data Utility. After downloading the file, restart your computer. Opening a Data Connection To open a data connection and display the PC screen on the HD3000, run the HD3000 Data Utility on the remote computer. To start a data connection Run Start>Programs>VCON>HD Utilities>Data Utility.

  • Page 99: Data Display On Participants' Monitors

    • Streaming Data Sharing Between HD Systems During a conference with other HD systems (HD100, HD3000, or HD5000), or with systems supporting HD DualStream™, the HD3000 can send two streams (video and data) at the same time. If the remote party operates in Dual Monitor, the shared application appears on one monitor and your HD3000’s video appears on the second monitor.

  • Page 100: Data Sharing To A Non-Hd System

    Data Sharing During a Multipoint Conference To send data to the other participants in a multipoint conference managed by the HD3000’s embedded MCU, the HD3000 must also be the conference’s Chair (initiating, dialing and disconnecting participants). The conference participants receive only the data being broadcast through the HD3000.

  • Page 101: Streaming Data

    Streaming Data Data applications may also be shared by streaming the data to any person who connects to the HD3000. Anyone can see the data in one of the following viewers: VCON’s Broadcast Viewer. HD3000’s Web-based Remote Viewer. Connecting to the HD3000 through Internet Explorer, users see both the data and the video from the HD3000.
  • Page 102 Chapter 9 Data and Application Sharing To start streaming from the Web-based Remote Management On the left side of the screen, click Configuration, Network and then Streaming. Click Start. VCON HD3000 User’s Guide...

  • Page 103: Web-Based Remote Management

    AN AGEMEN T HD3000 contains an embedded web server, which provides powerful management capabilities from remote locations. You can access the HD3000 server from any PC through an Internet Explorer browser. For any remote access management operation to succeed, the following prerequisites must be met: HD3000 must be set to enable remote web management.
  • Page 104 5. Press <OK> to apply the change and close the dialog. Calling, Address page Book. See System configuration. page 95 Current system page status. See System Settings. page 106 View Stream. page 111 VCON HD3000 User’s Guide...

  • Page 105: Remote Dial And Hangup

    Click Dial. To start a videoconference from the Phone Book 1. On the left side of the HD3000 web page, click Phone Book Dialing. 2. In the receiving contact’s entry line, click the Dial icon. Click the entry’s Dial icon to dial.

  • Page 106: Phone Book Entries

    The Phone Book contains entries of contacts and their addresses. To dial a contact, you only need to click the Dial icon on the same line. In the HD3000 web page Phone Book, you can add new entries, edit existing entries, or delete entries not needed anymore.

  • Page 107: Network Configuration

    Click OK. The new entry now appears in the Phone Book. To delete a Phone Book entry 1. On the left side of the HD3000 web page, click Phone Book Dialing. Click the Delete Entry icon on the entry line that you want to delete.
  • Page 108 IP Address IP address of your HD3000. If HD3000 receives an address automatically, it is a temporary address which is liable to be changed when the network’s users’ IP addresses are updated periodically. If you manually enter an IP address here, the address remains permanently.

  • Page 109: H.323

    On the left side of the screen, click Configuration, Network and then H.323. 2. In the H.323 dialog box, choose to register the HD3000 in a VCON MXM or in an H.323 Gatekeeper, or to operate as a stand-alone system.
  • Page 110 Chapter 10 Web-Based Remote Management Station Name The Station Name is the identification of the HD3000 on the connected network. Consult with the system administrator before modifying this box. If the system is registered with the WINS server or a Gatekeeper, HD3000 can use station names instead of IP addresses for starting and receiving calls.

  • Page 111: Video Configuration

    Camera Control Far End Camera Control (FECC) permits the remote by Far End party to control your HD3000’s camera, so that they see views that are convenient for them. FECC provides control over the pan/tilt/zoom positioning and the adjustment of brightness, color, contrast and hue.

  • Page 112: Audio Configuration

    Chapter 10 Web-Based Remote Management Audio Configuration In the HD3000 web management page, you can set various audio properties: • Audio source • Mixing options • Acoustic Echo Cancellation To set audio properties On the left side of the screen, click Configuration and then Audio.

  • Page 113: General Options

    Auto Answer + Select to automatically accept point-to-point incoming Mute Mic. calls but to mute the outgoing audio at the beginning of the conference. After the conference begins, you may turn the audio back on. VCON HD3000 User’s Guide...
  • Page 114 Chapter 10 Web-Based Remote Management Multipoint Multipoint conferences include more than two end points. They are managed by the HD3000’s embedded MCU. Auto Reject Select to automatically reject all incoming multipoint calls, if the system is already engaged in another call.

  • Page 115: Languages Options

    To change the HD3000 interface’s language On the left side of the screen, click Configuration, Options and then Languages. Select the language you want and then click OK. The HD3000 application’s interface then appears in the language you chose. 3. Click OK.

  • Page 116: Version

    In the Streaming Configuration page, you can start and stop sending video and data streams. This page also contains the default settings for streaming video and audio to other viewers from the HD3000. To turn streaming on On the left side of the screen, click Configuration, Network and then Streaming.
  • Page 117 Chapter 10 Web-Based Remote Management To define the Streaming Control configuration of the HD3000 The default Streaming settings are recommended for most streaming conditions. Change them ONLY after consultation with your system administrator. In the Streaming Control dialog box, set the properties as follows:...

  • Page 118: System Information And Tasks

    From the remote management, you may view the HD3000’s call connection status. Call Status may be monitored if the HD3000 is currently in a call or idle. The Status dialog box displays the same properties as the Status dialog box of the HD3000 unit.
  • Page 119 Chapter 10 Web-Based Remote Management Call Status During MCU Conference VCON HD3000 User’s Guide...

  • Page 120: Control

    Chapter 10 Web-Based Remote Management Control On the Control page, you can control the positioning of the HD3000’s camera and control the volume of the speakers. To set a preset, position the camera, Choose to control click Set and then a the Local or number.

  • Page 121: System Information

    Chapter 10 Web-Based Remote Management System Information The System Information page summarizes much of the configuration information appearing on the Configuration pages described earlier in this chapter. To go to any of the other Configuration pages, click its link. VCON HD3000 User’s Guide...

  • Page 122: Restart System

    Chapter 10 Web-Based Remote Management Restart System In the Restart System page, you can restart the HD3000. To restart the HD3000 On the left side of the screen, click System and Restart System. 2. Click the Restart button and then click OK to confirm.

  • Page 123: View Stream

    Chapter 10 Web-Based Remote Management 10.5 View Stream In the HD3000 web management page, you can view a current streaming broadcast. To view streams, VCON’s Broadcast Viewer or Apple’s QuickTime Player must be installed on the client computer. To view streaming video On the left side of the screen, click View Stream.

  • Page 125: Multipoint Conferencing With Interactive Multicast

    Local Area Network (LAN), in which the Chair and all Participants may be seen and heard during the duration of the meeting. The HD3000 can join an Interactive Multicast as a Participant - only Participant functions are available.

  • Page 126: Participating In An Interactive Multicast

    Returning the Floor When you finish speaking to the floor, return the Floor to the Chair. To return the Floor Press <Multipoint>. A message asks you if you want to return the floor. Press <OK>. VCON HD3000 User’s Guide...

  • Page 127: Telephony Exchange Functions

    The MXM assigns every registered user a new User Number (directory number), to ensure that every user has a unique number. To dial other registered users, you can enter the User Number and then press <Dial>. If your HD3000 is registered and managed by an MXM, call exchange functions are available: •...
  • Page 128 MXM of the MXM H.323 5. Press <OK> twice. A message states that HD3000 will restart in a few seconds. If the MXM is in Open mode, it automatically permits the HD3000 to register or log in.

  • Page 129: Call Exchange Services

    If Call Forward is activated for the HD3000, the MXM forwards calls to another specific user if you are unable to answer. The Call Forward settings for the HD3000 may be done by both the administrator (in the MXM Administrator application) or you.
  • Page 130 <Dial>. Unconditional forwarding *72* (or other code number), and then press <Dial>. After dialing, a “Call Rejected” message appears. However, the request is accepted by the MXM if the directory number is valid. VCON HD3000 User’s Guide...

  • Page 131: Call Transfer

    Using the Call Transfer feature, you can transfer an open videoconference from the HD3000 to another party. As a result, the videoconference will continue between your original remote party and the party to which you transferred the call. HD3000 will be disconnected from the call.

  • Page 132: Inviting Additional Parties To An Ad-Hoc Conference

    The Invite command lets you “invite and join” additional parties into an “ad-hoc multipoint videoconference.” During an open videoconference between two parties, HD3000 provides an Invite button for calling the additional parties. You can invite another party by selecting its entry from the Phone Book or by entering its address directly.

  • Page 133: Simplified Gateway Dialing

    Chapter 12 Telephony Exchange Functions Simplified Gateway Dialing If HD3000 is logged into an MXM, simplified gateway dialing is available for starting a videoconference through a LAN connection to an ISDN destination. The default function code for starting a call through a gateway is 9. The system administrator may change this code, if necessary (see the Media Xchange Manager Administrator ’s Guide).

  • Page 135: System Security

    13 S YSTEM ECU RITY You can protect against unauthorized use of the HD3000 by defining restrictions on configuration changes and the initiation of videoconferences. The Security dialog box in the Options contains the options and properties for setting up a security configuration:...
  • Page 136 Chapter 13 System Security After setting Security properties, press <OK> to save the settings and close the dialog box. VCON HD3000 User’s Guide...

  • Page 137: Setting A Security Password

    After a password is defined, any user must enter the password to gain access to the restricted functions. This password is also required for accessing remote configuration through the HD3000’s Web-based Manager (see Chapter “Web-Based Remote Management”). If you forget your password, contact your local VCON distributor' s technical support.

  • Page 138: Security Properties

    Chapter 13 System Security 13.2 Security Properties The Security dialog box contains the available security options for the HD3000. Protect System Select to prevent unauthorized changes to the system Configuration configuration. The system's configuration is then disabled to videoconferencing users.
  • Page 139 Prevent users from initiating calls. Prevent unauthorized use of HD3000. Enable transfer of software upgrades and patches to HD3000. Enable remote Enable Telnet access Enable multimedia management of the for programming. streaming from the HD3000. HD3000. VCON HD3000 User’s Guide...

  • Page 140: Locking The Hd3000

    Locking the HD3000 completely prevents unauthorized use, such as configuration changes and initiation and acceptance of videoconferences. When the HD3000 is locked, a password is mandatory for accessing all of these functions. After a password is defined, any user must enter the password to unlock the system and gain access to the restricted functions.

  • Page 141: Troubleshooting

    If you are unable to find a solution to your problem, please request help from our Technical Support channels. To request technical support Contact your local VCON distributor, and request assistance from its technical support department. -or- Send an e-mail message fully describing the condition plus your system’s configuration to techsup@vcon.co.il.
  • Page 142 Select LOAD DEFAULTS to restore Book. Use this if the Phone Book is not the factory-set defaults for the system usuable and then recreate it or load a previously backed-up Phone Book. Select REBOOT to restart the HD3000. VCON HD3000 User’s Guide...

  • Page 143: Starting Hd3000

    You can restore the factory-set defaults for the system, by pressing the blue LOAD DEFAULTS SoftKey. A confirmation message appears. Click OK if you are sure you want to cancel all changes made to the HD3000 options and settings and restore the original defaults. HD3000 restarts.

  • Page 144: Video/Audio

    Press <Menu> and access the Options>Security start” message appears. dialog box. Select Enable Remote Upgrade. Following the upgrade, a If the upgrade is unsuccessful, the HD3000 configuration dialog box enters Installer Mode. Verify that the displayed appears automatically. LAN configuration is correct and run the Upgrade program again.

  • Page 145: Unsuccessful Call

    14.5 Unsuccessful Call . Condition Solution A “Call rejected” 1. Press <Status> and check if the HD3000 is message appears. registered to an MXM or Gatekeeper. If no, but you want MXM or Gatekeeper management, access the Network<H.323 dialog box and enter the MXM/Gatekeeper’s correct address.

  • Page 147: A Multi-Language Interface

    To change the interface’s language Press <Menu>. The main Menu opens. Select Options. Navigate to the Lang. tab. Select the language you want and then click OK. The HD3000 application’s interface then appears in the language you chose. Navigate to the Lang.

  • Page 149: B Software Upgrade

    The computer from which the upgrade will run (referred to throughout this document as the remote PC) fills the following requirements: — Windows XP, 2000, or NT (with Service Pack 5.0). — No other programs should run at the same time as the HD3000 upgrade program. VCON HD3000 User’s Guide...

  • Page 150: Enable Remote Upgrade

    Appendix B Software Upgrade Enable Remote Upgrade To enable upgrading through the HD utility, you must enable remote upgrading in the HD3000’s Security dialog box. To enable remote software upgrading of the HD2000 Press <Menu>. The main Menu appears. Select Options.

  • Page 151: Downloading The Hd Upgrade Utility

    Appendix B Software Upgrade Downloading the HD Upgrade Utility The HD Upgrade Utility is available from the Downloads page of VCON’s website (http://www.vcon.com). To download the Upgrade utility On the www.vcon.com>Support>Downloads page, click the link for downloading the HD Upgrade utility.
  • Page 152 HD3000 until the upgrade process is complete! 6. When the upgrade installation finishes, the HD3000 restarts. 7. When the HD3000 is ready again, verify that the new version was installed correctly. Press <Menu>. The main Menu appears. Select Versions.

  • Page 153: Upgrading From The Hd3000

    Connection” on page 45). Automatically Checking for Upgrade Automatic Checking for Upgrade enables the HD3000 to check the FTP site for a new software version whenever the system restarts. To set up automatic upgrading Press <Menu>. The main Menu appears. Select Versions.

  • Page 154: Manual Upgrade

    1. In the Upgrade dialog box, press the red CHECK NOW SoftKey. If a new version is available, a message appears, identifying the version and asking if you want to download it. To proceed with the upgrade, press <OK>. VCON HD3000 User’s Guide...

  • Page 155: Confirming Successful Upgrade

    Press <Menu>. The main Menu appears. Select Versions. Select Version. In the Info dialog box, verify that the Software Version matches the name of the upgrade file that you downloaded. If it does, HD3000 is ready for use! Verify that the...

  • Page 156: Installer Mode

    Appendix B Software Upgrade Installer Mode If for some reason the upgrade was not successfully completed, HD3000 enters Installer Mode after it restarts. Verify that you’ve entered the correct Network information before running the upgrade program again. Write down or copy the IP address of the HD3000. Press <OK>.

  • Page 157: Index

    60, 108 Audio Input 69, 132 preset position 60, 108 Auto Accept Multicast Floor properties, access Auto Answer + Mute Microphone 30, 68, 101 selecting multipoint call 78, 102 Cancel button point-to-point call 29, 101 cascaded MCU VCON HD3000 User’s Guide...
  • Page 158 Phone Book entry 34, 95 DIAGNOSE SoftKey 10, 55, 129 Audio Mix 70, 100 diagnostic testing 129 to 131 connecting as video source Diagnostics dialog box 10, 129 dialing. See starting videoconference. E.164 number EDIT SoftKey 34, 38 VCON HD3000 User’s Guide...
  • Page 159 G.711, G.722, G.723.1, G.728, G.729 hd3000 gain level accessories gatekeeper dialing through logging in from HD3000 logging in from web management In Call icon login status Installer Mode Media Xchange Manager™ (MXM) installing HD Data Utility unsuccessful calls...
  • Page 160 LOAD DEFAULTS SoftKey multicast streaming 1, 81 Local camera selection Multicast, Interactive. See Interactive local video Multicast locking the HD3000 multi-language interface 103, 135 logging in to MXM multi-party. See multipoint LOWER CASE SoftKey conferencing VCON HD3000 User’s Guide...
  • Page 161 Call Transfer interactive multicast inviting other parties system security LAN to ISDN call through gateway Phone Book adding remote party logging in from HD3000 47, 115 creating entry 31 to 33, 94 logging in from web management deleting entry 34, 95...
  • Page 162 Camera returning Floor Video quality SECURITY second camera START STREAM 84, 89 selecting STOP STREAM 84, 89 security 123 to 128 TRANSFER access SoftKey Guide configuration enabling streaming locking the HD3000 password 92, 125 SECURITY SoftKey VCON HD3000 User’s Guide...
  • Page 163 HD3000 141 to 142 starting 84, 104 from remote PC 137 to 140 troubleshooting troubleshooting viewing User Number Subnet Mask 45, 96 dialing Support, Technical viii, 129 Network configuration 47, 97 registering in MXM VCON HD3000 User’s Guide...
  • Page 164 81 to 84 web-based remote management 2, 91 to properties starting 84, 104 enabling 91, 126 troubleshooting WINS server troubleshooting H.323 configuration 47, 98 Video Transmission Adjustment, LAN configuration 45, 96 Automatic VCON HD3000 User’s Guide...

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