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2.
Under Connected Devices, find the device by its MAC address (for example, 00e0db4cf0be) and
select Unpair.
The unpaired device moves from Connected Devices to Available Devices (which shows
discovered devices you can pair with the system).
Restart the Poly TC10 device
If you have issues, restart the Poly TC10 device to try resolving them.
1.
Do one of the following:
If your device is wall or glass mounted, take it down and remove any mounting brackets.
●
For a desk-mounted device, remove the Poly TC10 stand.
●
For more information, refer to your product's relevant Quick Start Guide.
2.
Disconnect the LAN cable from the Poly TC10 device and reconnect it.
Factory reset the Poly TC10 device
Reset the TC10 device to its default settings. This process refreshes the device by deleting its
configurations except the current version of software.
1.
Do one of the following:
If your device is wall or glass mounted, take it down and remove any mounting brackets.
●
For a desk-mounted device, remove the Poly TC10 stand.
●
For more information, refer to your product's relevant Quick Start Guide.
2.
Disconnect the LAN cable from the Poly TC10 device to power it off.
3.
On the back of the Poly TC10 device, insert a pin or straightened paper clip through the factory
reset button pinhole.
4.
Press and hold the reset button, then reconnect the LAN cable to power on the Poly TC10
device.
IMPORTANT:
Factory Restore the Poly TC10 in the UI
You can restore the TC10 to its default settings in the device UI. This process refreshes the device by
deleting its configurations except the current version of software.
Don't power off the Poly TC10 device until it finishes the factory reset process.
Restart the Poly TC10 device
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