Dover markem-imaje SmartDate X40 Manual

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Summary of Contents for Dover markem-imaje SmartDate X40

Page 1 Book for Service Engineers Internal use only...
Page 3 Copyright Notice Copyright © 2011 Markem-Imaje. All rights reserved. Reproduction of any or part of this manual in any form whatsoever without the permission of Markem-Imaje is forbidden. All efforts have been made to ensure the accuracy of the contents of this manual. However, Markem-Imaje makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties and fitness for purpose.
Page 4 SmartDate X40 BFSE Version 1.0 February 2011 4/286...
Page 5 Contents SmartDate X40 BFSE Version 1.0 February 2011 5/286...
Page 6: Table Of Contents
contents Safety..................11 ■ Introduction .......................12 General Guidelines..................12 Machine Safety .....................13 Applicable Safety Regulations..............13 Electromagnetic Compatibility (EMC) ............14 MET Approval ....................14 Electrical Safety ....................15 Static Electricity Protection ................16 Electrical Safety Test ..................16 ■ Foreseen Use/Misuse ..................17 Printer Description/Theory of Operation......19 ...
Page 7 contents Installation ................61 ■ Bracket Assembly .....................62 Standard Modular Brackets ................62 Window Bracket....................63 Optional Diverter Roller Kits .................66 Optional Registration Unit................67 Typical Bracket Mounting Arrangements .............71 ‘L’ Shape Bracket..................76 ■ Controller Installation ..................92 Rear Panel Connectors and Pin Outs ............94 ■...
Page 8 contents Troubleshooting Guide ............131 ■ Faults and Warnings..................133 Faults ......................133 Warnings .....................138 Restore to Factory Defaults................143 ■ Application Troubleshooting.................144 Maximizing Print Quality ................144 How to Achieve a Good Print ..............149 Problems with the Print Go Signal .............152 Printhead Module..................155 ■...
Page 9 contents After Sales ................199 ■ Preventative Maintenance................200 Care Of The Printhead ..................202 ■ After Sales Policy/Warranty................203 After Sales Policy..................203 Warranty Policy...................205 ■ Printhead Warranty Conditions..............206 ■ After Sales Repair Service Options ..............206 ■ Repair/Replacement Procedures ..............208 Printhead (Intermittent)................208 Printhead (Continuous)................209 Peel Roller ....................212 ...
Page 10 contents Appendices................251 ■ Appendix A ......................252 General Information..................252 ■ Appendix B ......................262 Controller Default Settings................262 ■ Appendix C ......................275 Menu Layout Structure CUI Controller (Firmware V19.4.11) .....275 ■ Appendix D ......................279 Menu Layout Structure MUI (Firmware V19.4.11) ........279 ■ Appendix E ......................283 SmartDate X40 firmware compatibility ............283 ...
Page 11: Safety
Safety SmartDate X40 BFSE Version 1.0 February 2011 11/286...
Page 12: Introduction
Safety ■ Introduction Important! Read this section before operating the SmartDate X40 This section describes how to operate the SmartDate X40 safely. Topics covered in this section include: General Guidelines Machine Safety Safety Regulations Electromagnetic Compatibility (EMC) Electrical Safety Static Electricity Protection Electrical Safety Testing General Guidelines 1.
Page 13: Machine Safety
Safety 9. Wear safety shoes when installing or removing the Controller or Printer body. The units are heavy and there is a danger of injury if dropped. 10. DO NOT insert body parts into the Printer opening whilst the Printer is powered up, as there is as danger the Printer carriage will move without warning and present a crushing hazard.
Page 14: Electromagnetic Compatibility (Emc)
Safety • EN 61000-3-3: 1995 +A1: 2001 Electromagnetic Compatibility (EMC) limits. Limitation of voltage changes, voltage fluctuations and flicker in public low voltage supply systems, for equipment with rated current < 16 A per phase and not subject to conditional connection •...
Page 15: Electrical Safety
Safety To ensure correct cable assemblies for use with Markem-Imaje products, use only cables with the required UL certification. (For example: E119932 marked on the cable denotes a UL approved 25 way ribbon cable). These are supplied directly from your local Markem- Imaje Business Center quoting the part number in the ‘SmartDate X40 Spare Parts Catalog’...
Page 16: Static Electricity Protection
Safety Static Electricity Protection • Excessive Electro Static Discharge (ESD) around the Printhead area can cause damage to the SmartDate X40 Printhead and Printer circuitry • Static control methods must be adopted where static is a potential problem • Common areas of static build-up are on the print platen, substrates and conveyors •...
Page 17: Foreseen Use/Misuse
Safety ■ Foreseen Use/Misuse Installing or using the SmartDate X40 in any way other than detailed in this manual is considered a misuse of the product. You must obtain written approval before using the SmartDate X40 for anything other than foreseen use. Misuses include, but are not limited to: •...
Page 18 Safety Notes: SmartDate X40 BFSE Version 01 Feb 2011 18/286...
Page 19: Printer Description/Theory Of Operation
Printer Description/Theory of Operation SmartDate X40 BFSE Version 01 July 2010 19/286...
Page 20: Printer Description
Printer Description/Theory of Operation ■ Printer Description The SmartDate X40 is available in two Printer types: • SmartDate X40 Intermittent • SmartDate X40 Continuous Continuous In Continuous motion printing: • The Printhead is held in a fixed position • An encoder is used to measure the speed of the material being printed •...
Page 21: Printer Options
Printer Description/Theory of Operation Printer Options Both Intermittent and Continuous Smartdate X40s are available with 32mm or 53mm Printhead options, and both Left or Right hand configurations. Printer Type Mode Print Area Print Speed Intermittent 32mm x 75mm SmartDate X40 32mm Printhead Continuous 32mm x 100mm...
Page 22: Theory Of Operation
Printer Description/Theory of Operation ■ Theory of Operation • Thermal Transfer Ribbon (TTR) is the consumable used with Thermal Transfer Overprinters (TTO) • The ribbon is a thin film with an ink layer and special back coating o This ink layer is used to create the printed image on packaging films when the TTR contacts with the ‘activated’...
Page 23: The Printing Cycle
Printer Description/Theory of Operation The Printing Cycle A single Print Cycle comprises: • Print Go Signal • Print Delay (and any Registration) • Head Out Time • Start Border • Print • End Border • Head in Time • Rewind SmartDate X40 BFSE Version 01 July 2010 23/286...
Page 24: The Printhead
Printer Description/Theory of Operation The Printhead Printhead Contrast Settings The Printhead dynamically controls the energy supplied to each Printhead element (dot). Each individual dot is monitored through three pulses and the energy supplied adjusted. This prevents overheating of the Printhead and controls the print quality. Three parameters control the energy supplied, Darkness, Cont 4 and Cont 5.
Page 25 Printer Description/Theory of Operation Example: This diagram shows the Cont levels applied to the Printhead to produce each printed pixel on the substrate. SmartDate X40 32mm Printhead • The SmartDate X40 32mm Printhead does not use the same Printhead logic control as the 53mm version •...
Page 26: Label Design
Printer Description/Theory of Operation Label Design • Basic designs are created with up to 4 lines of text using the default image template on the SmartDate X40 user interface • The size and type of font is 8 point Arial •...
Page 27 Printer Description/Theory of Operation SmartDate X40 and CoLOS Create Pro 5.0 support the following field types: • Text fields • Bar codes • Line fields • Box fields • Logo fields SmartDate X40 and CoLOS Create Pro 5.0 support the following field styles: •...
Page 28 Printer Description/Theory of Operation Notes: SmartDate X40 BFSE Version 01 July 2010 28/286...
Page 29: Pre-Installation
Pre-Installation SCS – 00x BFSE Template 29/286...
Page 30: Installation Policy
Pre-Installation ■ Installation Policy Pre-Installation Form The pre-installation form is to make sure that before installation: • The sales team records the customer requirements and equipment details prior to sale • The field service engineer has the required information for the installation •...
Page 31: Application Qualification
Pre-Installation ■ Application Qualification SmartDate Application Specifier The ‘SmartDate Application Specifier’ is a small PC program designed to help choose which SmartDate is best suited for a required application. Installation Submit an ICT support request. • Enter the information when prompted, the options available will be displayed •...
Page 32 Pre-Installation • The rating boxes show how close the application is to the performance limits of the Printer • The ‘Speed Rating’ compares the total cycle time of the SmartDate at the target print speed with the total cycle time of the SmartDate at its maximum print speed.
Page 33: Substrate Types
Pre-Installation ■ Substrate Types The following substrate types are typically used in SmartDate X40 applications. • Polypropylene (PP) o This is the preferred substrate • Polyethylene (PE) o This is a more difficult substrate to use. Print speeds are restricted to 300mm/s or less •...
Page 34 Pre-Installation Grade Formula Colors Ideal Substrate Speed FRSC Notes [°C] mm/s Red, Green, Standard colors for 3410 Wax/Resin Glossy papers, Vellum Blue near edge ribbons Wax/ Higher Vellum, coated paper, glossy Mid range ribbon 3510 Black Resin between 3810 and coated papers Textured substrates, Tyvek, Ideal for rough...
Page 35 Pre-Installation SmartDate X40 BFSE Version 1.0 Feb 2011 35/286...
Page 36 Pre-Installation ■ Performance Curves This section will help you to understand the speed and performance range of the SmartDate X40 Continuous. • The SmartDate X40 will work well in any application falling below the colored curves • To fully understand an application, use the SmartDate X40 Continuous to record a speed profile •...
Page 37: Speed Profiles
Pre-Installation ■ Speed Profiles This section explains how to capture and upload a speed profile with the SmartDate X40 Continuous. • It is not necessary to have the Printer mounted on the host machine, but you must have an encoder running on the film or a Print Roller •...
Page 38 Pre-Installation Menu / Engineering / Speed Profile Select Start Speed Profile to begin recording. The SmartDate X40 will stop automatically when the recording is complete Setting up and Running the Speed Profile (Color Controller) Press the Menu icon Press Settings Press Machine Settings SmartDate X40 BFSE Version 1.0 Feb 2011 38/286...
Page 39 Pre-Installation Press the Right Arrow until you see the Speed Profile parameters Use the Down Arrow to highlight the Trigger option Press the Notepad option to alter the Trigger parameter Select the Print Go Trigger option by pressing the Up or Down icons Press the Check Mark Press Home...
Page 40 Pre-Installation Press Menu Press Diagnostics Press the Speed Profile option Press Start Recording The screen will change to Stop Recording when the recording is complete SmartDate X40 BFSE Version 1.0 Feb 2011 40/286...
Page 41 Pre-Installation Retrieving the Speed Profile Using the USB To extract the Speed Profile from the Controller: • Insert a USB Flash Drive into the Controller USB Connector • Navigate to ‘Copy Logs to USB’, (Color UI shown) • Once the ‘Copy Logs to USB’ key has been pressed, the Controller will transfer the log files to the USB Flash Drive •...
Page 42 Pre-Installation Retrieving the Speed Profile Using CoLOS Control • Open CoLOS Control and connect to the SmartDate X40 • Double click on the Printer icon • Under Tasks for SmartDate X40, click on option Upload Speed Profile • Enter a filename for your file and click Save SmartDate X40 BFSE Version 1.0 Feb 2011 42/286...
Page 43 Pre-Installation Installing the Speed Log Macro • You will need a copy of ‘SD Speed Log Macro.xls’. This is available on Planet Planet > xxxx > xxxx > xxxx • Create a folder ‘SpeedProfile’ on C:\ of your PC • Copy the ‘SD Speed Log Macro.xls’...
Page 44 Pre-Installation • Double click on the ‘SD Speed log Macro.xls’ file. • If the security message is displayed, click on Enable Macros • Select the Speed Profile file you created earlier. Select the appropriate .csv file and click Open SmartDate X40 BFSE Version 1.0 Feb 2011 44/286...
Page 45 Pre-Installation • The file will open as a graph • Click if you want to see the raw data SmartDate X40 BFSE Version 1.0 Feb 2011 45/286...
Page 46: Example Applications
Pre-Installation Example Applications Interpreting the Speed Profile • Interpreting the speed profile well will help to fully understand the application • The speed profile is useful for diagnosing timing issues • A good interpretation of the speed profile will help reduce the need to escalate application issues The example below shows a typical type SmartDate X40 application.
Page 47 Pre-Installation • Read the print speed using the blue line. In this example ~ 142-179 mm/s • Examine the Print Go Signal; look for ‘bounce’ on the signal. See Problems With The Print Go Signal, Page 152 • Calculate the printing time ~1160-1050 = 110 ms Note: Do not interpret the printing time as ‘Cycle’...
Page 48 Pre-Installation This is a more complicated example as it contains a slow print, high acceleration and a dead stop. Example 2 • The first print occurs when the substrate is between 25 and 55mm/s SmartDate X40 BFSE Version 1.0 Feb 2011 48/286...
Page 49 Pre-Installation • Followed by two prints of between 85 and 175 mm/s • Pack rate calculations must allow for the slowest and fastest speeds Remember, the machine must also be allowed to recover after printing before another ‘Print Go’ signal can be accepted. The recovery time required is the sum of: •...
Page 50: Components
Pre-Installation ■ Components Brackets There is a range of standard brackets suitable for most applications Made to order and OEM manufactured brackets are supplied on an individual basis Brackets are ordered via the local sales team Refer to the SmartDate X40 Spare Parts Catalog for latest part numbers* Bracket Type Part Number* Notes...
Page 51: Rollers, Mounts And Accessories
Pre-Installation Rollers, Mounts and Accessories Print Roller The print roller is not supplied with the Bracket and must be ordered separately. Many width options are available and the roller width must be matched to the host machine. Standard Rollers (NAM) 0301692 32mm (1.25in) PRINT ROLLER 0301693...
Page 52 Pre-Installation *The recommended clearance is 75mm, this can be reduced to 55mm if wider substrate is being used. Diverting Roller Assembly 5824324 Diverting Roller Mounting Kit – Single Roller 5824326 Diverting Roller Mounting Kit – Multiple Roller 5824327 Extension Arm Kit 5824328 SmartDate X40 BFSE Version 1.0 Feb 2011 52/286...
Page 53 Pre-Installation Continuous Conversion Kit 5824331 See Page for Print Roller options Registration Kit 5824265 SmartDate X40 BFSE Version 1.0 Feb 2011 53/286...
Page 54: Upgrading An Existing Smartdate 2/3 Installation
Pre-Installation Upgrading an Existing SmartDate 2/3 Installation Most SmartDate 2/3 standard bracket installations can be adapted for use with the SmartDate X40. The following Pages will help to decide compatibility and if extra components are required. Intermittent Window End Plate (WEP) Bracket* Usually compatible with SmartDate X40i To establish compatibility CHECK: •...
Page 55 Pre-Installation Intermittent 'L’ Bracket Limited compatibility with SmartDate X40i (see Page Erreur ! Signet non défini.) To establish compatibility CHECK: • Cable and air pipe will route to opposite side of Printer • Registration can be adjusted by -15mm • Printer has +20mm clearance on opposite side to Bracket Mount Continuous 'L’...
Page 56 Pre-Installation 'L’ Bracket Compatibility To check for compatibility…. Must be 150mm Must have alternate Print Roller mounting If not… Where the Printhead cable is on the opposite side to the tubes… Use 1 x 5825194 head mount upgrade kit Otherwise use the following parts to upgrade the bracket 1 x 5366282 End Plate 1 x 5366283 End Plate 1 x 5825512 Head Mount Assembly...
Page 57: Encoder
Pre-Installation Encoder The SmartDate X40 Continuous model normally requires an encoder to monitor the speed of the substrate. Encoder Cable Connector Encoder Wheel Encoder Encoder Arm with Standoff tension control To prevent damage, check the cable type Encoder cable X40, SD5 2m M12- is correct before 8 SubD9 fitting...
Page 58: Photo Sensor
Pre-Installation Photo Sensor There are two methods of providing a ‘Print Go’ signal to the SmartDate X40: Print Go Input Using a Voltage Free Contact Method: • Wired between terminals 1 (24 V DC) and 2 (PRINT GO) The SmartDate X40 is edge triggered and prints when the contacts close, but will not print again until the contacts have opened and re-closed.
Page 59 Pre-Installation Print Go trigger using multiple Printers: Where a series of controllers’ PRINT-GO inputs are connected together, any of the Controllers in the series has the ability to provide the +24V supply to the PRINT-GO signal by using series diodes. •...
Page 60 Pre-Installation SmartDate X40 BFSE Version 1.0 Feb 2011 60/286...
Page 61: Installation
Installation SmartDate X40 BFSE Version 1.0 Feb 2011 61/286...
Page 62: Bracket Assembly
Installation ■ Bracket Assembly Standard Modular Brackets The following explains how to assemble and install the: • SmartDate X40 modular bracket assembly • Registration assembly Tools Required: The following tools and materials are required: • Tape measure (mm scale) • Hex key wrenches 2mm, 2.5mm, 3mm, 4mm, 5mm •...
Page 63: Window Bracket
Installation Window Bracket Measure the width of bracket required. The dimension of the outside of the bracket end frame plates is the ‘A’ dimension; the kit is suitable for widths with an ‘A’ dimension of up to 1000mm. For widths less than 1000mm, the support tubes, web-diverting rollers and the print roller shaft must be shortened.
Page 64 Installation • Insert this assembly into the mounting hole of the partly assembled bracket • Tighten the clamping screws for the remaining two support bars, this will hold the print roll assembly in place • Fit the remaining end frame piece to the bracket assembly making sure the clamping screws are loose and that the counter-bored holes face away from the...
Page 65 Installation Diverting Rollers These are used in most applications to allow the print substrate to route through the bracket assembly. There are 10 fixing holes around the end plate perimeter. Decide the best combination of roller positions to suit the application. Each roller is made up of a tube, 2 bearing housings and 2 bearing pin assemblies.
Page 66: Optional Diverter Roller Kits
Installation Optional Diverter Roller Kits The Markem-Imaje standard brackets are supplied with two diverting rollers. If the path from the host machine to the bracket does not provide enough wrap of the substrate material around the print roller, optional diverting roller kits can be used to guide the film, making sure there is enough surface contact between the substrate and print roller.
Page 67: Optional Registration Unit
Installation Optional Registration Unit • Modern bagging machines operating in Continuous mode vary the speed of substrate during the producing cycle • This can sometimes cause the SmartDate X40 to print during the fastest part of the substrate travel • Some host machines have their own substrate-adjusting roller in place to overcome this •...
Page 68 Installation Registration Unit Assembly • Layout and identify the parts supplied in the registration kit • Decide where to fit the registration unit. (See Page 71 for possible locations) • Securely fix the mounting blocks to the registration end plates in position using 2xM6x20mm screws.
Page 69 Installation • Cut the solid registration roller shaft to the length, (‘A’ dimension + 58mm) and de-burr the cut surface • Cut the roller tube to length (‘A’ dimension - 75mm) • Assemble the tube and the 2 bearing housings, applying Loctite 638 (high strength retainer) to the side of the tube before pushing the housing into position.
Page 70 Installation • Fit the gear onto the shaft, applying Loctite 242 to each M4 set screw and tighten • Run the roller up and down the rack, checking that it runs freely and there is no excessive play along the shaft in any position. Excessive movement indicates the main bracket end frame has not been assembled in parallel...
Page 71: Typical Bracket Mounting Arrangements
Installation Typical Bracket Mounting Arrangements SmartDate X40 BFSE Version 1.0 Feb 2011 71/286...
Page 72 Installation Typical Bracket Arrangements for SmartDate X40 Intermittent Model (Brackets may be built up in the opposite handing to suit the reverse web flow) Example 1 Bracket not requiring registration (Registration built into the host machine) Example 2 Bracket requiring optional registration unit (Registration unit MUST be fitted after the printer as illustrated above) SmartDate X40 BFSE Version 1.0 Feb 2011 72/286...
Page 73 Installation Typical Bracket Arrangements for SmartDate X40 Continuous Model (Brackets are be built up in the opposite handing to suit the reverse web flow) Example 3 (SmartDate X40C L/H Shown) Bracket not requiring registration (Registration built into the host machine or Continuous running) Example 4 SmartDate X40C R/H Shown)
Page 74 Installation Typical Bracket Arrangements for SmartDate X40 Intermittent Model (Brackets may be built up in the opposite handing to suit the reverse web flow) Example 5 SmartDate X40I Shown) Bracket requiring optional registration unit (Registration unit MUST be fitted after the printer as illustrated above) Example 6 SmartDate X40I Shown)
Page 75 Installation Typical Bracket Arrangements for SmartDate X40 Continuous Model (Brackets may be built up in the opposite handing to suit the reverse web flow) Example 7 SmartDate X40C L/H Shown) Bracket requiring optional registration unit (Registration unit MUST be fitted after the printer as illustrated above) Example 8 SmartDate X40C L/H Shown)
Page 76: L' Shape Bracket
Installation ‘L’ Shape Bracket This section will explain how to assemble the Continuous ‘L’ Shaped Modular Bracket. Tools Required: The following tools and materials will be required: • Tape measure (mm scale) • Metric hex key set • Soft faced mallet •...
Page 77 Installation Assembly • Layout and identify the parts supplied in the ‘L’ shaped modular kit • Place one end frame onto a flat surface ensuring that the counter-bored holes are facing down and make sure that the 4 clamp securing screws (M5x25) are loose •...
Page 78 Installation Diverting Rollers These will be used to allow the print substrate to route through the bracket assembly. There are three counter-bored holes around the end plate. Decide the best combination of roller positions to achieve the maximum substrate wrap-around of the print roller. Each roller is made up of a tube, 2 bearing housings and 2 bearing pin assemblies.
Page 79 Installation Print Roller The print roller shaft must be cut to a length of the ‘A‘ dimension. The print roller is mounted using the position closest to the inside edge. SmartDate X40 • Slide the print roller shaft though the bracket end frame •...
Page 80 Installation • Insert the print roller assembly into the mounting hole of the bracket end plate and tighten the clamping screw 5mm set screw • After fitting the print roller the bracket will look like the example below: SmartDate X40 BFSE Version 1.0 Feb 2011 80/286...
Page 81 Installation Head Mount Assembly The purpose of the head mount plate is to attach the SmartDate X40 coder to the bracket • The holes in the plate for securing it to the Printer are offset (see example below) • This enables both right-hand and left-hand Printers to use the same bracket mounting plate.
Page 82 Installation • The SmartDate X40 has three sets of mounting holes • The holes are used to position the Intermittent model Printer over the print anvil base • The center set of holes (position in the following illustration) are used for mounting Continuous Printers •...
Page 83 Installation Encoder Installation Installing the encoder assembly Fasten the encoder to the encoder arm using the three encoder retaining screws There are 12 positions to allow the cable exit to be positioned correctly Secure the encoder wheel to the shaft by sliding the encoder wheel over the end of the encoder with the grub screws facing upwards...
Page 84 Installation Hold the encoder standoff with a 13mm open ended wrench and loosely assemble the encoder arm and encoder using the M6 nut and washer Fit the encoder cable to the encoder Tighten the M6 nut using a 10mm wrench whilst holding the other end of the shaft using a 4mm wrench Make sure the encoder cable and connector does not restrict the...
Page 85 Installation Single Channel Encoders Single channel encoders can be used with SmartDate X40 Continuous Printers, but the substrate movement is recorded in one direction only, backwards movement is not detected (the printer will interpret it as forwards motion). The setting for this type of encoder is External - Pulse train. Use this setting also when connecting to host machines that output a single channel movement signal.
Page 86 Installation Remember to re-set the changed settings back to their original values when you have completed the procedure. Encoder Resolution The encoder setup is configured from the Engineering Mode settings menu screen. SmartDate X40 requires the encoder to provide: • Between 2.8 - 150 pulses per mm of substrate travel •...
Page 87 Installation Encoder Settings Changing the encoder settings Remove the protective cap from the back of the encoder using a coin Turn the rotary switch using a plastic screwdriver to select correct setting Default Setting Position 2 - 3.05 pulses per mm, standard (613 pulses/rev) High Resolution Setting Position A - 30.5 pulses per...
Page 88 Installation Printer Alignment Good Printhead alignment is critical to ensure the correct operation of the Printer. If the Printhead to print roller/platen alignment is poor, you may see the following problems: • Ribbon tracking • Poor printing • Uneven Printhead and print roller wear The picture below shows how the Printhead must be aligned to the print roller or platen: •...
Page 89 Installation In Continuous applications, horizontal (linear) alignment of the Printhead to print roller is also important to consider when mounting the SmartDate X40 Printer on the bracket. The most common problem caused by horizontal misalignment is ribbon tracking. The picture below shows how to align the Printhead to the print roller: Printhead Print Roller To correct the Printhead alignment:...
Page 90 Installation SmartDate X40 Continuous Printhead Position Adjustment The default Printhead position when the SmartDate X40 is mounted on a standard Markem-Imaje bracket is 1mm before the centerline. The Printhead position can be adjusted for non-standard brackets or when trying to improve poor print quality. See page 149.
Page 91 Installation Where adjustment of more than 10mm is required a more coarse adjustment is available. Remove the Printhead carriage fixing Move the carriage to the new position screws Refit the Printhead carriage fixing Check the Printhead position screws Note: Slow applications may require the Printhead position to be after the centerline, see page 149 SmartDate X40 BFSE Version 1.0 Feb 2011 91/286...
Page 92: Controller Installation
Installation ■ Controller Installation Choose a mounting position that is easily accessible for the operator. There are 4 fixing holes on the underside of the Controller. The following items should be checked before installing the Controller: • Check all covers are correctly fitted •...
Page 93 Installation Color display Mounting the Controller Universal Control Box Mounting Kit Part No 5824332 Provides mounting for all SmartDate control box units Can be used to mount off horizontal and vertical faces in any orientation Kit Includes: • Universal Mounting Blocks - 2 off •...
Page 94: Rear Panel Connectors And Pin Outs
Installation Rear Panel Connectors and Pin Outs 1. USB – Type B Connector* 2. Ethernet Connector 3. USB – Type A Connector 4. RS-232 Comms Connector 5. External I/O Connector 6. Printer Power / Control Connector 7. Mains Connector, fuse and Power Switch 1 - *USB –...
Page 95 Installation 5 - External I/O Connector Description +24 VDC - I/O PRINT GO Input(PNP sensor or +24V Switched) Controller PCB Link – X11 Position A -PNP 0 V - I/O User Configurable Digital Input 1(PNP sensor or +24V Switched) Controller PCB Link –...
Page 96: Daily Password
Installation ■ Daily Password Some features of the SmartDate X40 are accessed by using the daily password. The password is an 8-digit code using numbers from 1 to 4 and can be calculated using the table below: Date Code For example November 2011 •...
Page 97: Communication Settings
Installation ■ Communication Settings To Connect the SmartDate X40 to a PC To create a connection to the SmartDate X40, set the IP address in your computer to an address in the same range as the SmartDate X40. Example: Controller IP address 10.0.0.15 Computer IP address 10.0.0.1 To view the settings on a Mono Controller, navigate to the IP Address via: Menu >...
Page 98 Installation Navigate to the computer IP address Start/Control Panels/Network Connections/double click on Local Area connection: • Double click on Local Area Connection: • Click on the Properties Box • Select Internet Protocol (TCP/IP) and then Properties tab: SmartDate X40 BFSE Version 1.0 Feb 2011 98/286...
Page 99 Installation • Select Use the following IP Address, and enter the IP address required • Add 255 255 255 0 to the Subnet mask • Click on the OK button Create a Connection in CoLOS Control • Click on My Devices in the left panel •...
Page 100 Installation Select the required SmartDate X40 Printer from the list: • Press Next > and enter a name for the device • Associate a new connection with device click Next > SmartDate X40 BFSE Version 1.0 Feb 2011 100/286...
Page 101 Installation • Select Ethernet • Add the Controller IP address (10.0.0.15) • Set the port number to 20000 • Select Next > • CoLOS will establish a connection to the device SmartDate X40 BFSE Version 1.0 Feb 2011 101/286...
Page 102: Application Settings
Installation ■ Application Settings Moving the Printed Image By using the registration and offset, the position of the printed image can be moved within the target area. The Printhead on Intermittent Printers is moved to the new position immediately and will remain there until the parameter is changed again.
Page 103 Installation Offset • This will move the printing position across the substrate • By default, the image is printed as close to the Cassette as possible • The offset moves the image away from the Cassette towards the Printer body •...
Page 104: Colos Software
Installation ■ CoLOS Software Using SmartDate 2/3 Composer Images with SmartDate X40 SmartDate X40 requires CoLOS Create Pro in order to create and download images Composer V5.x images designed for SmartDate 2/3 can be loaded directly into CoLOS Create Pro Open CoLOS Create Prof and select the Composer V5.x image file (*.fmt) The file will automatically be converted to a...
Page 105 Installation SmartDate X40 supports SmartDate 2/3 fonts (i.e Swiss, Swiss Bold, Dutch) Fonts will be downloaded to the SmartDate X40 with the image file Dynamic fields will be updated by the Printer SmartDate 2/3 Best Before End date fields and settings will be converted to SmartDate X40 calendar files during the download process To download the new image select...
Page 106 Installation SmartDate 2/3 BBE settings can be enabled and configured in the driver settings Each setting can be manual changed or a previously uploaded SmartDate 2/3 settings file can be selected The rounding and offsets rules and prompting behavior, will be calculated during the image file download The length of the created SmartDate X40 calendar file(s) can also be specified...
Page 107: Using The Colos Conversion Tool - Images Only
Installation Using the CoLOS Conversion Tool – Images Only Open the CoLOS Conversion Utility to convert ‘Old’ Composer image files Step through the wizard and select ‘Only Convert Format Files’ This option will allow multiple Composer files to be converted into CoLOS Create Professional files Note: Production (Database) data will not be converted using this option...
Page 108 Installation Select the output location of the files following the conversion Select ‘Browse’ to select a repository or folder location Once the conversion process is complete the status of the conversion will be displayed Note: No files have been created at this stage (the images are in memory), the wizard must be completed Continue through the wizard and click ‘Finish’...
Page 109: Using The Colos Conversion Tool - Database And Images
Installation Using the CoLOS Conversion Tool – Database and Images Open the CoLOS Conversion Utility to convert ‘Old’ Composer files and data Step through the wizard and select ‘Convert Composer/ CimControl V5.x Files and Database’ This option will allow multiple Composer files to be converted into CoLOS Create Pro Warning: Production (Database) data will not be converted using this option...
Page 110 Installation ‘Pick additional formats’ is an optional screen to convert images that are not connected to a product manager database Note: Production manager and stand alone images can be selected. The conversion utility will automatically filter out images linked to the product manager database The only output location is the repository when using this conversion option...
Page 111 Installation Continue through the wizard and click ‘Finish’ to write the converted images to the hard disk Final confirmation message, converted images will have been created A new job source is created based on the original production manager database name (i.e.
Page 112: Batch Converting Images To Smartdate X40
Installation Batch Converting Images to SmartDate X40 SmartDate 2/3 images can be ‘batch’ converted to SmartDate X40 images using CoLOS Create Pro Either manual select a folder location to select individual image files or select a complete folder or repository to convert Files can be manually selected and moved over the conversion list Select ‘Change’...
Page 113 Installation Select the target device for the images The application will ask if the original files should be backed up during the conversion process Note: “Yes” is recommended SmartDate X40 BFSE Version 1.0 Feb 2011 113/286...
Page 114: Colos Calendar Builder
Installation CoLOS Calendar Builder The Calendar Builder is part of the CoLOS Create Pro application and allows flexible date coding for Printers that support the ‘Calendar Maintained Dates’ data source. This feature replaces the update and rounding rules used in SmartDate 2/3 Printers. Note: Calendar files are automatically created and downloaded to the SmartDate X40 when using the SmartDate 2/3 conversion tool.
Page 115 Installation For more information on the status colors select: Calendar>Show Color Key To select the new range of dates click the ‘*’ button in the top left corner This will select all of the dates in the new range ready to apply the rules and offsets in the next steps Select ‘Set Variable Print Dates’...
Page 116 Installation Select which order the rounding and offset rules is applied Select the appropriate offset and rounding rules The calendar file will automatically populate with the dates to be printed Note: Large calendar files (i.e. 10 years) may take a few minutes to populate Save the calendar file (folder location or repository) SmartDate X40 BFSE Version 1.0 Feb 2011...
Page 117 Installation Return to CoLOS Create Pro and add a new Time / Date field Double click the new field to access the properties Select ‘Change data source’ Select ‘Calendar Maintained Date’ then browse and link the calendar file Note: Any calendar files referenced by the image will be automatically downloaded to the Printer with the image SmartDate X40 BFSE Version 1.0 Feb 2011...
Page 118: Job Queuing
Installation ■ Job Queuing There are three types of Job Queuing available: • On – Job Selection by DCP/NGCPL • Repeat – A sequence set up using the Controller • Binary Select – Using inputs from an external source to control the sequence (i.e. traversing unit with flex/io) This is used when job selection is provided by an external system.
Page 119 Installation Example 1 Production lines where products reach the end of line in a defined sequence: • Example 2 Production lines where multiple images are printed on a single pack: Set up • In the Job Queuing menu select the ‘Repeat Mode’ •...
Page 120 Installation Viewing Details of the Current Printing Job Counts o Batch counters are increased after each print. For example, if the sequence contains 4 jobs, after the sequence has been printed the batch count would be 4 • Current Job Data o The current jobs data can requested via NPGCL/DCP.
Page 121 Installation Binary Select This is used when job selection is decided by an external system using the SmartDate X40 flex/io. Flexible Input Output (Flex/io) • Flex/io is a method of configuring the SmartDate X40 to interface with an integrated control system •...
Page 122 Installation Configuring Flex/io • Configure the Controller to operate in binary job selection mode Select Menu->Engineering->Settings->Machine->Job Queuing • Change the current value to Binary Select Configure the Controller to recognize digital input 1 as which job to print Create the FlexIO Map using an XML Editor: <FlexIOMapping>...
Page 123 Installation • Save the file as ‘binary_jobIO.flexio’ and download it to the Controller, using CoLOS Control or CoLOS Tools. Note: The file must be save in Unicode format • Select Menu->Engineering->Select FlexIO Map->binary_jobio.flexIO. • Re-power the Controller • Download and select the jobs using the Controller User Interface •...
Page 124: Ribbon Saving Modes
Installation ■ Ribbon Saving Modes Interlace Printing This mode uses each section of ribbon twice, producing a reduced density print. This reduces the overall use of ribbon by half, lowering running costs, and doubling the time between ribbon changes. • During the first print, the Printhead elements required to form the image are alternately energized,...
Page 125: Radial Ribbon Save
Installation Radial Ribbon Save This mode works by stepping across the Printhead in sequence to produce each print. This mode can achieve considerable ribbon saving in simple BBE Date type applications. • On Continuous machines, the ribbon is rewound after every print until there is no more ribbon available •...
Page 126: Negative Ribbon Advance
Installation Negative Ribbon Advance Where a customer image contains a large unused area, ribbon saving can be achieved by setting the Ribbon Advance parameter to a negative value. • Measure the space between the two parts of the print image and use the negative of this as the Ribbon Advance start value •...
Page 127: Print Trigger Modes
Installation ■ Print Trigger Modes The SmartDate X40 supports 3 different methods of initiating a print signal. It is important to remember that for all print modes the minimum repeat distance depends on the speed of the substrate and the image being printed. •...
Page 128 Installation Example 1 In this example the print trigger has been combined with Job Queuing to produce two different images on the same label External print signal received and image A ‘Extra Strong Coffee’ is printed Ribbon is rewound and first print cycle is complete After 150mm image B ‘26 Jun 09’...
Page 129 Installation Example 2 This is a typical horizontal form fill (HFF) line, where the packaging machine pulls a number of packs in a single stroke of the prior to the sealing process. The illustration below shows the print sequence when Combined mode is enabled and set to 5 prints at 100mm distance.
Page 130 Installation Notes: SmartDate X40 BFSE Version 1.0 Feb 2011 130/286...
Page 131: Troubleshooting Guide
Troubleshooting Guide SmartDate X40 BFSE Version 1.0 Feb 2011 131/286...
Page 132 Troubleshooting Guide Notes: SmartDate X40 BFSE Version 1.0 Feb 2011 132/286...
Page 133: Faults And Warnings
Troubleshooting Guide ■ Faults and Warnings Faults A fault will prevent the SmartDate X40 from printing and enable the fault output. Once a fault is activated, printing will not restart until all faults are cleared The fault output is closed circuit during normal operation meaning it indicates ‘fault’ when there is no power.
Page 134 Troubleshooting Guide Start up Problems Power off and check Controller to Printer 1100 Bootstrap failure connection. Check bootstrap link. Power On Remove Cassette, check/repair home 1101 Carriage failed to home switch/drive belt. Re-insert Cassette to clear fault Initial Tension failure; ensure that the Ribbon is loaded correctly and that the take-up spool is 1104 Calibration Failure...
Page 135 Troubleshooting Guide Print Problems Remove Cassette, re-fit ribbon. Re-insert 1200 Ribbon fault (Movement sensor) Cassette to clear fault Remove Cassette, re-fit ribbon. Re-insert 1201 Ribbon fault (Ribbon control senor) Cassette to clear fault Power off, check/repair solenoid. Re-power 1202 Solenoid fault Re-calibrate (open and close the Cassette) 1203 Carriage overrun...
Page 136 Troubleshooting Guide Operation Problems Close Cassette to clear fault 1300 Cassette open User defined fault 1 raised via FlexIO input 1301 User defined fault 1 1302 User defined fault 2 raised via FlexIO input User defined fault 2 User defined fault 3 raised via FlexIO input 1303 User defined fault 3 User defined fault 4 raised via FlexIO input...
Page 137 Troubleshooting Guide Temperature problems Power off and allow cooling. Review operation. 1500 Printer over temperature fault Fault active when temperature rises above 85°C Fault clears when temperature falls below 83°C Power off and allow cooling. Review installation. 1501 Controller over temperature fault Fault active when temperature rises above 75°C Fault clears when temperature falls below 73°C The Printhead is overheating, try reducing the...
Page 138: Warnings
Troubleshooting Guide Warnings A warning is: • Something that may prevent printing soon • Something is wrong with the process but will not stop the SmartDate X40 printing Any faults take precedence over warnings on the user interface display. The warning output will indicate ‘warning’...
Page 139 Troubleshooting Guide Print Warnings Controller failed to provide an image for printing in the 2100 Image not ready available time. Warning message to be cleared by operator action A required print has been missed. Probable cause: Print Go received before print cycle complete. Warning message to be 2101 Missed print* cleared by operator action...
Page 140 Troubleshooting Guide Print Warnings Relative Motion 2114 Failed to complete print – Substrate movement during print Spoiled Print Low Speed Print Loss of print quality due to substrate speed dropping during 2115 Quality print. Warning message cleared by operator action SmartDate X40 BFSE Version 1.0 Feb 2011 140/286...
Page 141 Troubleshooting Guide File System Warnings User accepts warning and SmartDate X40 deletes corrupted 2200 Corrupt file file Corrupt Warning message to be cleared by operator action and settings 2201 settings to be returned to default values Variable data The variable data log file is full and needs to be retrieved before 2202 logging more data can be logged.
Page 142 Troubleshooting Guide File System Warnings Firmware Successful firmware upgrade via USB – settings have been 2213 upgraded via restored to the values prior to upgrade New Printer Controller has been connected to a different type of Printer – 2214 Detected settings have been restored to their default values New Printhead fitted to Printer has a different width than the New Printhead...
Page 143: Restore To Factory Defaults
Troubleshooting Guide Restore to Factory Defaults In rare instances, it is possible for the internal job database within the Controller to become corrupt. When this occurs the Controller will display the fault message ‘1400 – Corrupt File System’. If this error occurs, the only way to recover the Printer is to restore the factory default settings.
Page 144: Application Troubleshooting
Troubleshooting Guide ■ Application Troubleshooting Maximizing Print Quality The SmartDate X40 will produce good quality prints up to 600mm/s on polypropylene substrate and using 3810 ribbon. Print quality may be poorer when using other substrate types and ribbon. Before adjusting any parameters, the basic Printer set-up should be checked. In particular the following;...
Page 145 Troubleshooting Guide Print Delay This is an Intermittent Printer setting This setting sets a delay between an accepted PRINT GO signal, and when the Printhead is moved to the printing position If the PRINT GO signal is being received before the substrate has stopped moving, increasing this parameter allows time for the substrate to settle before printing starts Note: Increasing this value will add to the overall cycle time.
Page 146 Troubleshooting Guide Start Border • This setting is the time allowed once the Printhead has moved to the printing position for the printer to stabilize before it begins to print • The setting should be set to the lowest value possible to ensure good print quality Typical Values Print Speed Start Border...
Page 147 Troubleshooting Guide End Border • This setting is the time allowed after the Printhead has finished printing before it begins to move to the home position. • This parameter should be set to the lowest value possible that maintains print quality.
Page 148 Troubleshooting Guide Rewind • This is the time taken for the ribbon to be rewound and ready for the next printed image, plus any ribbon required for acceleration • This is calculated by the SmartDate X40 Ribbon Advance Distance • This allows you to set the distance the ribbon advances between each print in addition to the length of the print See Page 126 for Negative Ribbon Advance...
Page 149: How To Achieve A Good Print
Troubleshooting Guide How to Achieve a Good Print Normal Speed Normal speed is 50-600mm/s Start with the Printer set to the default settings and the air pressure at 3.5 bar Print at application speed If the print quality is unacceptable try the following: o Move the Printhead to 2mm before the centerline of the roller.
Page 150 Troubleshooting Guide Examples In the following examples shown, the first dot printed is at the top of the image. This print is from a Continuous Printer at 500mm/s, default settings and 3.5 bar air pressure At 600mm/s, the print quality is worse The Cont 4 setting has been increased to 99% and Cont 5 to 120%.
Page 151 Troubleshooting Guide Font Selection • As print speed rises above 400mm/s the fonts used can affect print quality • Fonts with fine detail (e.g. Time New Roman) do not print as well as more solid, Sans Serif fonts (e.g. Arial) •...
Page 152: Problems With The Print Go Signal
Troubleshooting Guide Problems with the Print Go Signal • The most common print signal related issue on the SmartDate X40 is error 1207, ‘Multiple Missed prints’ • This error often occurs when using a ‘noisy’ mechanical relay to provide the print signal •...
Page 153 Troubleshooting Guide Debounce Distance • This is a Continuous Printer setting • This is the distance that the PRINT GO signal must be present before it is accepted • Set the Debounce Distance long enough to stop the Printer from seeing the false print trigger Default - 2mm...
Page 154 Troubleshooting Guide Print Go Ignore (Continuous Printers Only) • The SmartDate X40 may receive additional unwanted ‘Print Go’ signals from an eye sensor during the print cycle, causing missed print warnings • The Print Go Ignore setting can be used to set the distance following an accepted ‘Print Go’...
Page 155: Printhead Module
Troubleshooting Guide Printhead Module • The Printhead Module houses the Printhead Assembly along with the mechanism for moving the Printhead in and out. • The same module is used in both left and right hand Printers. The Print Module consists of: •...
Page 156 Troubleshooting Guide • 2 Cylinders are used to move the Actuator Block into the ‘prime position’, ready to print • These are single-acting cylinders, with internal return springs • The third cylinder is used to move the Printhead mounting block and Printhead to the printing position •...
Page 157 Troubleshooting Guide Checking for Correct Operation of the Printhead Module If there is any suspicion that the Printhead is not extending to its correct operational position, both the prime and print cylinders can be manually actuated via the diagnostic menu of the Printer. Manual Operation of the Prime Cylinder- Access to the Diagnostic Menu is via the following key sequence: Color User Interface...
Page 158 Troubleshooting Guide Manual Operation Of The Printhead Cylinder Access to the Diagnostic Menu is via the Mono User Interface following key sequence: Color User Interface Mono User Interface Menu Engineering Manual Control Diagnostic Toggle Printhead In/Out Manual Printhead Control Select Toggle Printhead In/Out •...
Page 159 Troubleshooting Guide Manual Test Print • The Manual Test Print feature is available and can be used for verifying print image content and certain types of fault diagnosis • The Manual Test Print function can be performed in either producing or standby modes •...
Page 160: Diagnostic Information
Troubleshooting Guide ■ Diagnostic Information Overview The SmartDate X40 Controller diagnostics Page has a number of tools that are useful for monitoring the system whilst in producing. The Supplies Screen The supplies monitoring screen can be accessed from the home screen by pressing supplies, or from the diagnostics menu and provides the following information •...
Page 161 Troubleshooting Guide • Remaining Time o This figure shows the amount of time left until the ribbon is exhausted o Again, this figure assumes the current job, settings and rate of production are constant o The time is updated approximately every 10 seconds •...
Page 162 Troubleshooting Guide The Health Screen The health screen provides an indication of the availability of the customer production line. • Availability: Faults time / (no faults + faults) • Uptime: No faults time / (no faults + faults + ribbon change time) Note: The figures displayed should not be interpreted as an indication of the uptime of the SmartDate X40 alone, but used as a tool to indicate the efficiency of the production line.
Page 163: Troubleshooting Checklist
Troubleshooting Guide ■ Troubleshooting Checklist Not Printing Possible Cause Action Notes There may be warnings or faults captured in the event log, that help diagnose the cause of the fault. Check/Clear faults or warnings on Fault / Warning Firmware faults Page 133 the Controller Firmware warnings Page 137 Event log Page 191...
Page 164 Troubleshooting Guide Possible Cause Action Notes +24V is applied to pin 2 of X2 (15 way IO connector)) Controller Installation Page 92 Speed profile Page 37 Application Troubleshooting Page 144 Check that the ribbon: Non Markem-Imaje ribbon is often outside wound, and can not be used.
Page 165 Troubleshooting Guide Possible Cause Action Notes Configuring Flexi IO Page 121 Application Troubleshooting Page 144 Try printing with the test image to 11 Image ensure there is no image corruption, Corrupted Image Page 181 design errors Check the Printhead resistance is set 12 Printhead correctly and/ or try a known good Replacing the Printhead Page 223...
Page 166: Poor Print Quality
Troubleshooting Guide Poor Print Quality Possible Cause Action Notes The anvil pad/ print roller can be cleaned using Printhead wipes. Check the anvil pad/ print roller Anvil pad/ print is not damaged, is clean and roller free of dust, etc Replacing the print platen Page 229 Replacing the print roller Page 51 Make sure the Printer is...
Page 167 Troubleshooting Guide Possible Cause Action Notes Printer installation User Manual Check the air pressure is set Air Pressure correctly and adjust as Manual test print Page 159 required. Maximizing Print quality Page 127 Check that the encoder is: - In the best possible location - Configured correctly - Not slipping Encoder...
Page 168: Blank Display
Troubleshooting Guide Blank Display Possible Cause Action Notes Missing or corrupted firmware can cause the display to be blank If the fault has occurred following Current production firmware should be used unless a firmware upgrade, try there is specific requirement not to Firmware upgrading the firmware again upgrade...
Page 169: Not Going In To Producing
Troubleshooting Guide Not Going in to Producing Possible Cause Action Notes No job selected Check a job has been selected Fault condition Clear any displayed faults Firmware faults Page 133 If not using flexio mapping, check Check for triggered actions (numbers 14 to18), in External fault mapping is not enabled the flex IO map...
Page 170: Job Not Updating
Troubleshooting Guide Job Not Updating Possible Cause Action Notes Check if the image on the If the image is correct but printing wrong see Printing Image update Controller display is correct incorrect job Page 171 Check that the fields that need to be updated are using a supported dynamic font and the field type is correct (e.g.
Page 171: Printing Incorrect Job
Troubleshooting Guide Printing Incorrect Job Possible Cause Action Notes Select the correct job and check if the image on the Controller display is correct Image Selection If using the local database and Clear the database the correct job has not been selected try clearing the database and downloading the job again...
Page 172: Cannot Establish A Connection Via Ethernet
Troubleshooting Guide Cannot Establish a Connection via Ethernet Possible Cause Action Notes If using a wired connection make Wireless sure the wireless option on the external device is disabled Both the SmartDate X40 and the external devices configuration need to be checked Check that the IP Address, etc.
Page 173 Troubleshooting Guide Remember: Network problems are the customer’s responsibility unless the network was installed by Markem-Imaje! Pinging Pinging is a low security request to see if a device (IP address) is on the network and will often by pass some firewalls and security restrictions Use a direct connection (with a cross over cable) to eliminate Click ‘Start’, ‘Run’, type ‘CMD’...
Page 174 Troubleshooting Guide Type telnet 10.0.0.15 20000 (10.0.0.15 is the default SmartDate X40 IP address) A successful connection will result in some XML being sent back to the PC such as:- <Envelope><Header sender=’Actor1’ receiver=‘></Header><Body><Ping act=’31944’>< /Ping></Body></Envelope><Envelope><Header sender=’Actor1’ receiver=‘></Header>< Body><Ping act=’31945’></Ping></Body></Envelope><Envelop e><Header sender=’Actor1 ‘...
Page 175: Encoder Failure
Troubleshooting Guide Encoder Failure Possible Cause Action Notes Firmware faults Page 133 Check/clear faults or warnings on Fault / Warning the Controller Firmware warnings Page 137 The speed will be displayed as a negative value if the encoder direction is set incorrectly A speed profile can be used to check the speed /encoder input.
Page 176: Missed Prints (Warning 2101 And Fault 1207)
Troubleshooting Guide Missed Prints (Warning 2101 and Fault 1207) Unless disabled, missed prints will be shown on the SmartDate X40 Controller as ‘Warning 2101’, and after a set number of consecutive missed prints, ‘Fault 1207’ will be displayed. Continuous mode A missed print warning is displayed when the Print Go Ignore is not active and the SmartDate X40 receives a print signal during the registration (The registration is a distance setting in the SmartDate X40) or the registration is completed before the print...
Page 177 Troubleshooting Guide Intermittent Mode A missed print warning is issued when the SmartDate X40 receives a print signal during the Print Delay (the Print Delay is a time based setting in the SmartDate X40) or the print cycle. SmartDate X40 Intermittent application Missed print Missed print (During print delay /...
Page 178 Troubleshooting Guide Possible Cause Action Notes Check that the application is Application Application Troubleshooting Page 144 within specification Check the Print Initiation and Print Position Menu Settings options. Check the settings are correct for Settings the print signals being received Controller Installation Page 92 Application Troubleshooting Page 144 Replacing the Controller PCB Page 228...
Page 179: Out Of Memory
Troubleshooting Guide Out of Memory Possible Cause Action Notes Remember to backup files before deleting them! Available memory can be viewed in CoLOS Control Delete unwanted files from Memory full memory Application settings Page 102 Cloning Page 237 Current production firmware should be used Make sure the firmware version unless there is specific requirement not to.
Page 180: Printhead Over Temperature (Fault 1502)
Troubleshooting Guide Printhead Over Temperature (Fault 1502) This fault is active when the temperature rises above 70°C and clears when the temperature falls below 57°C. Possible Cause Action Notes High darkness values combined with a high ambient temperature and a high pack rate can Monitor the Printhead cause high Printhead temperature temperature in the diagnostics.
Page 181: Corrupted Image
Troubleshooting Guide Corrupted Image Possible Cause Action Notes There may be warnings or faults captured in the Event Log that help to diagnose the cause of the fault. Check/clear faults or warnings on Fault / Warning the Controller Firmware faults Page 133 Firmware warnings Page 137 Event log Page 191 Reselect the image.
Page 182: Unable To Upgrade Firmware
Troubleshooting Guide Unable to Upgrade Firmware Possible Cause Action Notes Make sure the SmartDate X40 and laptop / PC are configured correctly Cannot establish a connection via Ethernet Page Unable to Make sure you are using CoLOS connect Tools v4.1.1 or later Firmware upgrade Page 237 Try connecting to the SmartDate X40 with another program (e.g.
Page 183: Clock Losing Or Gaining Time
Troubleshooting Guide Clock Losing or Gaining Time Possible Cause Action Notes The clock in the SmartDate X40 can be changed via Comms commands (e.g. DCP). Check there is nothing external CoLOS Enterprise can change the time. External to the SmartDate X40 is changing the SmartDate X40.
Page 184: No Printer Connected (Fault 1000)
Troubleshooting Guide No Printer Connected (Fault 1000) Possible Cause Action Notes Remember to turn the power off before checking, No data from the Check that the Printer is etc. the interconnect cable Printer correctly connected Printer installation: Operator Manual Remove the Cassette and see if The fault can be caused by electrostatic Static the LEDS on the Printer PCB...
Page 185: Software Assertion (Fault 1006)
Troubleshooting Guide Software Assertion (Fault 1006) Possible Cause Action Notes Ensure current production release is being used Current production firmware should be used unless there is specific requirement not to. Record the exact sequence of events leading up to the fault Firmware Obtain a clone of the SmartDate Firmware upgrade Page 237...
Page 186: Not Calibrating
Troubleshooting Guide Not Calibrating Possible Cause Action Notes Firmware faults Page 133 Firmware warnings Page 137 Calibration failed initial tension (Fault 1104) Page 187 Check/clear faults or warnings Fault / Warning Calibration failed Ribbon Sensor failed (Fault on the Controller 1105) 187 Calibration Diameter out of range (Fault 1106) Page 189...
Page 187: Calibration Failed Initial Tension (Fault 1104)
Troubleshooting Guide Calibration Failed Initial Tension (Fault 1104) Possible Cause Action Notes The ribbon may have broken or been incorrectly fitted e.g. path wrong and/or supply / waste the wrong way round Check that the ribbon path is Ribbon correct and the Controller is Outside wound ribbon can not be used configured TTR Page 33...
Page 188: Calibration Failed Ribbon Sensor Failed (Fault 1105)
Troubleshooting Guide Calibration Failed Ribbon Sensor Failed (Fault 1105) Possible Cause Action Notes Outside wound ribbons cannot be used. The ribbon may have broken or been incorrectly Check that the ribbon path is fitted e.g. path wrong and/or supply / waste the Ribbon correct and the Controller is wrong way round)
Page 189: Calibration Diameter Out Of Range (Fault 1106)
Troubleshooting Guide Calibration Diameter Out Of Range (Fault 1106) Possible Cause Action Notes Outside wound ribbons cannot be used. The ribbon may have broken or been incorrectly fitted e.g. path Check that the ribbon path is wrong and/or supply / waste the wrong way round Ribbon correct and the Controller is configured...
Page 190: Calibration Failed Initial Tension (Fault 1107)
Troubleshooting Guide Calibration Failed Initial Tension (Fault 1107) Possible Cause Action Notes Observe the output of the Ribbon Control Sensor in the Engineering/Diagnostics/Internal Menu. Use Check the Ribbon Control a finger to apply pressure to the sensor and Sensor is working correctly. Ribbon Control observe the reading change.
Page 191: Event Log
Troubleshooting Guide ■ Event Log The SmartDate X40 is able to record all Printer configuration changes, job updates and faults/warnings to an internal file known as an Event Log. All entries in the log are time stamped. The Event Log file is created in xml format and is stored in the internal memory of the Printer Controller.
Page 192: Uploading The Event Log Via Colos Control
Troubleshooting Guide Uploading the Event Log via CoLOS Control Establish a connection between the SmartDate X40 and CoLOS Control Once connected, double click on the device. In the Tasks menu, select the Upload Event Log File and select a location on the PC where the file will be saved and press enter.
Page 193: Interpreting The Event Log
Troubleshooting Guide Interpreting the Event Log The file name is made up from a combination of the time and date as set in the Printer Controller. The file will always begin with the word Actor1 followed by date based file name.
Page 194 Troubleshooting Guide Below is a typical event captured in the Event Log: Event - Indicates the start of an event DateTime – Is the time and date at which the event occurred Instigator - Is the device type - This should always be SDX40 Event - Indicates the type of event...
Page 195: Fault Escalation
Troubleshooting Guide ■ Fault Escalation Escalation Procedure • Use the escalation path shown below to report faults • Where the issue cannot be resolved by level 1 engineers, local specialists should then be contacted • The local specialist will either provide a solution or escalate the issue to level 3, GDS •...
Page 196 Troubleshooting Guide Issues can be recorded using the following form; completion of the form will assist with a speedy escalation of the issue. Please photocopy the form and record as much of the information as possible. JIRA/SAP Date: Name: Ref no: ⇑...
Page 197 Troubleshooting Guide Environment Temp (°C) Type of Environment. i.e. dusty, wet, greasy Host Machine Type: Substrate Type: Ribbon Grade/Color: Bracket Type: ( i.e. MI, modular bracket) Printing Orientation: New or Existing Install: Mains Voltage (V) Air Pressure (bar) 4. Machine Details Machine Type: Serial Number: Left or Right Hand:...
Page 198 Troubleshooting Guide Notes: SmartDate X40 BFSE Version 1.0 Feb 2011 198/286...
Page 199: After Sales
After Sales SmartDate X40 BFSE Version 1.0 Feb 2011 199/286...
Page 200: Preventative Maintenance
After Sales ■ Preventative Maintenance Introduction This section is designed to provide information about how to keep the SmartDate X40 in good working order. Topics covered in this section include: • Regular Checks • General cleaning and care • Care of Printhead Regular Checks To maintain consistent high quality performance from the SmartDate X40, these checks should be performed at least once per week.
Page 201 After Sales To maintain consistent high quality performance from the SmartDate X40, these checks should be performed at least once per month. • Check the condition of the Peel Roller. Remove from the machine and look for debris on the inside of the roller •...
Page 202: Care Of The Printhead
After Sales Cassette: • Remove the Cassette and clean inside. DO NOT use water to clean the unit. Isopropanol cleaning wipes can be used for this purpose • To clean debris from the inside of the Cassette, Markem.Imaje recommends the use of a soft bristle brush Controller: •...
Page 203: After Sales Policy/Warranty
After Sales ■ After Sales Policy/Warranty After Sales Policy To purchase a standard application, of a SmartDate X40 machine with CoLOS Create Professional use the two following installation orders; one for SmartDate X40 the other for CoLOS: • S63420 - Installation SmartDate Startup Service •...
Page 204 After Sales • Standard CoLOS Installation Includes o 8 hours instruction (max 4 people) o Working with the customer IT group to install software o Software package tool and usage o Image creation o Image database management • Complex Installations o 11 hours of on site labor plus an additional three hours travel (typically two days) •...
Page 205: Warranty Policy
After Sales Warranty Policy Refer to Markem-Imaje Document A1 OTS 001 Interco Warranty Conditions for additional information Machine Defect in Materials and Workmanship The serial number in SAP validates the start of the warranty period. The following are the main Markem-Imaje manufacturing warranty conditions. •...
Page 206: Printhead Warranty Conditions
After Sales ■ Printhead Warranty Conditions 40 km/12-Month limitations • Use of Markem-Imaje ribbon only • Ribbon must cover the complete Printhead width • Direct thermal transfer printing not covered • Physical damage excluded • Claim for Printhead warranty must be accompanied with a copy of the Printhead log from the SmartDate X40.
Page 207 After Sales Premium36/60 Contract Optional 36 or 60 month extended warranty • Option available only with the purchase of a new system • Use of Markem-Imaje ribbon only If using advanced exchange service or the return repair process during the standard warranty or premium36/60 contract period, faulty Printers must be returned without the Printhead.
Page 208: Repair/Replacement Procedures
After Sales ■ Repair/Replacement Procedures This section shows how to replace assemblies in the SmartDate X40. Generally only photographs showing disassembly are shown, re-assembly is the reversal of the disassembly process. The complete process is shown where re-assembly is complex or does not follow the reversal of the disassembly.
Page 209: Printhead (Continuous)
After Sales Printhead (Continuous) Push the Printhead towards the Swing the Printhead out from the Peel Roller and rotate the Printhead Printhead Module Remove the Module retaining Move the Module to one side screws Locate the Ribbon Cable Connector Disconnect the Ribbon Cable from on the Interface PCB the PCB SmartDate X40 BFSE Version 1.0 Feb 2011...
Page 210 The voltage supplied to the Printhead varies depending on the resistance value of the printhead. • The resistance of genuine Markem-Imaje SmartDate X40 Printheads is automatically detected and recorded by the Controller • The user has no access to the Printhead resistance setting •...
Page 211 After Sales • Enter the Daily Password. (Page 96) • Select Installation Setup • Followed by Printhead Resistance • Enter the Printhead Resistance value from the Printhead SmartDate X40 BFSE Version 1.0 Feb 2011 211/286...
Page 212: Peel Roller
After Sales Peel Roller Unscrew the retaining screw from Remove the screw and washer the end of Peel Roller and remove the Peel Roller Body Fit a new Peel Roller Body over Clean off any excess fluid and the Shaft and secure the screw ensure the Peel Roller is free to with Loctite 222 rotate...
Page 213: Peel Roller Assembly
After Sales Peel Roller Assembly Unscrew the retaining nut at the Remove the Peel Roller assembly base of the Peel Roller from the Printer Carriage Plate Fit the new Peel Roller Assembly. Make sure the Peel Roller is free to Apply Loctite 222 to the thread rotate SmartDate X40 BFSE Version 1.0 Feb 2011...
Page 214: Printhead Module
After Sales Printhead Module Remove the Printhead and Covers Remove the Air Pipe Cover Plate Remove the Air Pipes from the Note the color coding connectors Remove the retaining screws from Remove the Printhead Module the Printhead Module SmartDate X40 BFSE Version 1.0 Feb 2011 214/286...
Page 215: Rear Cover
After Sales Rear Cover Unscrew the Rear Cover from the Remove the Rear Cover screws front of the Printer from the side Access to the rear components is Remove the Rear Cover available SmartDate X40 BFSE Version 1.0 Feb 2011 215/286...
Page 216: Printer Pcb
After Sales Printer PCB Remove the Rear and Side Covers Remove the securing nuts from the from the Printer Body Printer Power/Control Connector Pull the PCB out of the Connector Remove the PCB fixing screws Bracket and tilt upwards Unplug the Connectors Remove the PCB SmartDate X40 BFSE Version 1.0 Feb 2011 216/286...
Page 217: Printhead Solenoid Valves
After Sales Printhead Solenoid Valves Remove the Rear and Side Covers Remove the PCB from the Printer Body Unplug the Air Pipes noting their Disconnect the component plugs position Unscrew and remove the Printhead Unscrew and remove the Printhead Print Solenoid Valve Prime Solenoid Valve SmartDate X40 BFSE Version 1.0 Feb 2011 217/286...
Page 218: Ribbon Controller
After Sales Ribbon Controller Remove the Rear and Side Covers Remove the PCB from the Printer Body Unhook the Sensor Spring Unscrew the Sensor fixing SmartDate X40 BFSE Version 1.0 Feb 2011 218/286...
Page 219: Microswitch
After Sales Microswitch Remove the Rear and Side covers Remove the PCB from the Printer Body Pull the Microswitch Cable through Unscrew the Microswitch the hole from the rear SmartDate X40 BFSE Version 1.0 Feb 2011 219/286...
Page 220: Ribbon Movement Sensor
After Sales Ribbon Movement Sensor Remove the Rear and Side Covers Remove the retaining screw from the from the Printer Body Printer Base Plate Remove the Movement Sensor from Fit the replacement Movement the Printer Body Sensor SmartDate X40 BFSE Version 1.0 Feb 2011 220/286...
Page 221: Motor
After Sales Motor Remove the Rear and Side Covers Remove the retaining screw from the from the Printer Body Printer Base Plate SmartDate X40 BFSE Version 1.0 Feb 2011 221/286...
Page 222: Linear Slide
After Sales Linear Slide Remove the Side Covers and Disconnect the Printhead Printhead Module Unscrew the Drive Belt Clamp Remove the Module Carriage Remove the Linear Slide Insert Food Lube SmartDate X40 BFSE Version 1.0 Feb 2011 222/286...
Page 223: Drive Belt (Intermittent)
After Sales Drive Belt (Intermittent) Remove the Printhead Module Unscrew the Timing Belt Clamp Loosen the Drive Belt Pulley top Loosen the Drive Belt Pulley screw bottom screw Loosen the Pulley Remove the Drive Belt SmartDate X40 BFSE Version 1.0 Feb 2011 223/286...
Page 224 After Sales Refit the Drive Belt Remove the Drive Belt Clamp and Note: The Belt will tension refit a new Drive Belt automatically SmartDate X40 BFSE Version 1.0 Feb 2011 224/286...
Page 225: Brake Plate
After Sales Brake Plate Lift the Reel Plate and unscrew the Do the same for the second screw top mounting screw Insert a bar into the Cassette Withdraw the Brake Plate. Note: This Guide Pin and unscrew plate is spring loaded Replace the Plate being careful to Use a hex key to reposition the position the Spring correctly...
Page 226: Ribbon Supply And Rewind Rollers
After Sales Ribbon Supply and Rewind Rollers Conversion between 32mm and 53mm ribbon width options also uses the same process shown Remove the Brake Plate and Use a wrench to undo the Ribbon Cassette Guide Pin Supply Assembly Once loosened, a key can be inserted Use the same technique for the into the Reel Shaft to complete the Rewind Reel...
Page 227: Rollers
After Sales Rollers Movement Roller Use a wrench to remove the Use a small amount of Loctite 222 Movement Roller Shaft when replacing the Shaft Guide Roller Use a wrench to remove the Guide Use a small amount of Loctite 222 Roller when replacing the Guide Roller Ribbon Controller...
Page 228: Controller Pcb
After Sales Controller PCB Remove the retaining screws from the Remove the PCB mounting screws Controller Cover and lift Disconnect the connectors Carefully lift out the Controller PCB SmartDate X40 BFSE Version 1.0 Feb 2011 228/286...
Page 229: Anvil Pad
After Sales Anvil Pad Anvil Pad Bracket Top view Peel off the adhesive backing paper to Remove the existing Anvil Pad by reveal the adhesive surface. Firmly peeling back the pad. Use a straight apply the Anvil Pad to the Anvil edge knife to remove any remaining Block being careful to avoid leaving adhesive from the Anvil Block...
Page 230: Printer Rehanding
After Sales ■ Printer Rehanding Changing the Printer Handing (Intermittent) Rehanding of the Printers must not be attempted by anyone who has not received training from Markem-Imaje. Remove the Air Pipe Cover Remove the Printhead Plate Remove the Air Pipes from the Remove the Printhead Module connectors, noting the color coding fixing screws...
Page 231 After Sales Remove the Peel Roller Lift out the Printhead Module Assembly Route the Air Pipes to the Unclip and remove the Interface opposite side and refit the Interface PCB SmartDate X40 BFSE Version 1.0 Feb 2011 231/286...
Page 232 After Sales Replace the Printhead Module Reconnect the Air Pipes Replace the Air Pipe Cover Plate Replace the Printhead SmartDate X40 BFSE Version 1.0 Feb 2011 232/286...
Page 233: Changing The Printer Handing (Continuous)
After Sales Changing the Printer Handing (Continuous) Disconnect the Printhead from the Remove the Side Covers Printhead Module Unscrew the Printhead Module Remove The Printhead Module Disconnect the Printhead Ribbon Unscrew the Printhead Module Cable from the Interface PCB Mounting Plate SmartDate X40 BFSE Version 1.0 Feb 2011 233/286...
Page 234 After Sales Remove the Peel Roller Slide the Printhead Module Assembly Mounting Plate to the opposite side Re-fix the Printhead Module If required, fit the Printhead Module Mounting Plate default position screw Remove the Interface PCB Disconnect the Interface PCB clip SmartDate X40 BFSE Version 1.0 Feb 2011 234/286...
Page 235 After Sales Route the Air Pipes to the Reconnect the Printhead to the opposite side and refit the Interface PCB and reconnect the Interface PCB Air Pipes Fit the Printhead Module to the Fit the Air Pipe Cover Printhead Module Mounting Plate Swing the Printhead around and Fit the Peel Roller Assembly.
Page 236: Cassette Rehanding
After Sales ■ Cassette Rehanding Rehanding of Cassettes must not be attempted by anyone who has not received training from Markem-Imaje. Lift the Reel Plate and unscrew the top Do the same for the second screw mounting screw Insert a bar into the Cassette Guide Withdraw the Brake Plate.
Page 237: Colos Tools
After Sales ■ CoLOS Tools CoLOS Tools is a freeware application to support the SmartDate range. CoLOS Tools provides the following functions: • Editing of Shift and Custom Codes • Backup / Restore (or Clone) Printer configuration • Update Firmware Installation •...
Page 238: Running The Software
After Sales Running the Software To connect to a device: Press ‘Connect’ to connect to a device The standard device connection wizard appears (see CoLOS Create Help for further details) Select the device type and click next Enter the IP Address and Port settings (default IP is 10.0.0.15, Port is 20000) Note: The computer IP address should be within the same range as the SmartDate...
Page 239 After Sales CoLOS Tools remembers the last device connected to Note the status indicator to verify connection Use ‘Disconnect’ to disconnect from the device (e.g. when using another CoLOS software product) Use ‘Change Connection’ to connect to a different device Use ‘Edit Connection’...
Page 240: Editing Shift Codes
After Sales Editing Shift Codes Select ‘Edit Shift Codes’ Upload the current values from the connected SmartDate X40 if the shift pattern will remain the same and only the Shift Data is expected to change If a new shift pattern is required select ‘Restore Default’...
Page 241: Editing Custom Codes
After Sales Editing Custom Codes Select ‘Edit Custom Codes’ Select ‘Upload’ to obtain the current values from the connected SmartDate X40 Select the codes to edited from the drop down list Once the values have been edited click ‘Download’ to the store the values in the SmartDate X40 Note: The file can also be saved on the computer...
Page 242: Backup/Restore
After Sales Backup/Restore CoLOS Tools provides back-up and restore functionality. This can be used to keep a record of a Printer’s configuration and to clone it to another Printer or restore a Printer’s configuration following a firmware upgrade. Backup Press ‘Backup Device’ Choose the folder location to backup to (make sure it is empty) Enter the name of the back-up...
Page 243: Firmware Upgrade
After Sales Firmware Upgrade Using CoLOS Tools The firmware upgrade process will restore the Printer configuration to factory default. To keep the Printer configuration, perform a back-up before the firmware upgrade and a restore operation afterwards. Select ‘Upgrade Firmware’ Locate the SmartDate X40 Firmware file Select ‘Start’...
Page 244 After Sales Once the process has been started it cannot be cancelled Note: Do not remove the power to the SmartDate X40 or close the application during the upgrade process. Cancelling / Aborting • Once the Firmware Upgrade process has started, CoLOS Tools cannot be cancelled •...
Page 245 After Sales Using USB Drive The firmware upgrade process will restore the Printer configuration to factory default. To keep the Printer configuration, perform a back-up before the firmware upgrade and a restore operation afterwards. Copy the firmware onto a USB memory device Note: The file name must end with .fuu Insert the USB memory device into the SmartDate X40...
Page 246 After Sales Log in using the daily password. (Page 96) Select Upgrade from USB Note: Do not remove the power to the SmartDate X40 during the upgrade process. Cancelling / Aborting • Once the firmware upgrade process has started, the process cannot be cancelled •...
Page 247: Recovery From Upgrade Failure
After Sales Recovery from Upgrade Failure Sometimes the firmware upgrade process can fail, most commonly if the upgrade process is interrupted. The SmartDate is usually recoverable! If the Controller displays a blank, backlit display after power-up: • Set your computer IP Address in the same range as the Smartdate •...
Page 248: Printhead Log
After Sales ■ Printhead Log How to upload the Printhead log Navigate to Printhead Information in the Diagnostics Menu Insert USB memory device and select ‘Copy to USB’ SmartDate X40 BFSE Version 1.0 Feb 2011 248/286...
Page 249 After Sales How to check the Printhead log • Insert the USB Memory device into your PC • Copy the Printhead log file • Open the log file using the Printhead Warranty Check Tool • An indication of warranty status is displayed •...
Page 250 After Sales Notes: SmartDate X40 BFSE Version 1.0 Feb 2011 250/286...
Page 251: Appendices
Appendices SmartDate X40 BFSE Version 1.0 Feb 2011 251/286...
Page 252: General Information
Appendices ■ Appendix A General Information Date: Name: ⇑ Markem-Imaje person completing this form ⇑ 1. Customer company data Customer name: Address: City: Country: Market Market HS code: segment: 1.1 Sales contact 1.2 Technical contact Name: Name: Function: Function: Direct phone Direct phone no.: no.:...
Page 253 Appendices City: Country: 1.4 Sales contact 1.5 Technical contact Name: Name: Function: Function: Direct Direct phone no.: phone no.: E-mail: E-mail: 1.6 Product Sold Number of TTO Systems: Type of TTO system(s) 8018i SD3i SD X40i Mono Color SD5C Mono Color SD3i- 8018c...
Page 254 Appendices 2. Installation Environment 2.1 Installation Area Packaging Warehouse Manufacturing Other 2.2 Environment Temperature range From: C/°F C/°F Humidity Condensing Non-condensing Air quality: Clean Dusty Sticky Particulates Static Electricity Wash down 2.3 Operating Time From: From: Hours Days 2.4 Main Power Supply Other: 230 V 110 V...
Page 255 Appendices 2.6 Packaging Machine Information Manufacturer Model S/N if available Year of manufacture Type of machine Flow Other: Wrap Customer’s name for line Line type Continuous Intermittent Installation Existing 2.7 Speed of Packaging Machine Continuous motion packaging line Fixed Variable Pack Rate Min.
Page 256 Appendices 2.8 Print Trigger - (TTO requires a PNP sensor (positive edge triggered)) Photo Sensor Film Eye Mark Volt Free Contact Other 2.9 Signal Interface Ready Busy Error Other(s) 2.10 Encoder Standard 8018 Standard SD5 SD X40 Standard SD3 High Res. SD5 Other: SmartDate X40 BFSE Version 1.0 Feb 2011 256/286...
Page 257 Appendices 2.11 Mounting Position and Handing Down (1) Up (3) Left Hand Right Side (2) Left Side (4) Right Hand N/A (Intermittent) 2.12 Printer Bracket None Traverse System Intermittent Site survey request Continuous MI standard bracket (Window End Plate) Single side bracket mounting possible MI standard bracket (Solid end Plate) Dual side bracket mounting possible MI L-bracket...
Page 258 Appendices 3. Product Marking 3.1 Material Details PE (Polyethylene) Pa (Polyamide) PET (Polyethylene PP (Polypropylene) Terephthalate) PVC (Polyvinyl HDPE (High Density Chloride) Polyethylene) Other(s) 3.2 Print details Pack Length Min. Max. Pack width Min. Max. Print Length Min. Max. SmartDate X40 BFSE Version 1.0 Feb 2011 258/286...
Page 259 Appendices 4. Ribbon type Direct thermal More information Ribbon type 3410 3710 3910 5811 8810 3411 3810 3911 6910 Other(s) 3510 3811 4910 7810 3511 3818 5810 7811 Color(s) Black Other(s): Ribbon Width (mm) Other(s) 5. Image and Platform Application5.1 Requested media layout(s) (Give as descriptive an example as possible -if multiple images, please indicate and supply additional attachments): SmartDate X40 BFSE Version 1.0 Feb 2011 259/286...
Page 260 Appendices 5.2 Image Fields In the above image, please indicate and acknowledge the following: Barcode Controller Variable Text (V) Fixed Text (F) Symbology Date Offsets Printed Date Operator Manipulated Text (O) (BBE) Language Character Image Width mm Image Height mm Height mm 5.3 Label Design CoLOS Create Pro...
Page 261 Appendices 5.7 Other information (including integration details) 6. Product Training 6.1 Basic training Number of Number of people per shifts shift Suitable dates for training 6.2 Advanced training Number of Number of people per shifts shift Suitable dates for training 6.3 Engineer training Number of people Suitable dates for training...
Page 262: Controller Default Settings
Appendices ■ Appendix B Controller Default Settings Access levels: 1 = Operator 3 = Open 4 = Engineer 5 = Date password Job File: ✓ = Can be used in the settings file x = Can not be used in the settings file SmartDate X40 BFSE Version 1.0 Feb 2011 262/286...
Page 263 Appendices Machine Name Values Default Prompt for ✓ Ribbon Low Print None ✓ Speed Continue None Mode** Reprint Discard Print Min: 0 ✓ Time** Max: 30 Security Open ✓ Open Level Medium Local ✓ Database Host Local Standard ✓ Job Queuing Repeat Binary Selection...
Page 264 Appendices Image Name Values Default 1-16 ✓ Machine ID Machine000 Characters 1-16 ✓ Line ID Line001 Characters Disabled ✓ Default Job Enabled Enabled Min: 0 ✓ ✓ Relative Year Offset Max: 3000 Min: 0 ✓ ✓ Date Rollover Hour Max: 11 Date Rollover Min: 0 ✓...
Page 265 Appendices Print Features Name Values Default Min: 70 ✓ ✓ Print Speed* Max:600 Return Min: 100 ✓ Speed Max: 600 Min Print Min: 20 ✓ ✓ Speed Max: 200 No Ribbon Save Interlace No Ribbon ✓ ✓ Ribbon Save Save Radial 1 Radial 2 *Intermittent Only...
Page 266 Appendices Print Initiation Name Values Default External ✓ ✓ Print Trigger** Internal External Combined Min: 0 ✓ ✓ Debounce Distance** Max: 50 Min: 0 ✓ ✓ Debounce Time** Max: 5000 Min: 0 ✓ ✓ Print Go Ignore** Max: 1000 Fixed Spacing Min: 10 ✓...
Page 267 Appendices Print Quality Name Values Default Min: 80 ✓ ✓ Print Darkness Max: 140 Min: -25 ✓ Print Darkness Adjust Max: 25 Min: 60 ✓ ✓ Contrast 4*** Max: 99 Min: 50 ✓ ✓ Contrast 5 Max: 140 Min: 1 ✓...
Page 268 Appendices Print Position Name Values Default Min: 0 ✓ ✓ Registration* Max: 75 Min: 0 ✓ ✓ Registration** Max: 600 Min: -10 ✓ Registration Adjust Max: 10 Min: 0 ✓ Pre Print Delay** Max: 990 Min: 0 ✓ ✓ Offset Max: 55 Min: 0 ✓...
Page 269 Appendices Encoder** Name Values Default Internal ✓ Encoder Type Single Quad Quad Clockwise ✓ Encoder Direction Clockwise Anticlockwise Min: 280 ✓ Encoder Resolution Max: 15000 Min: 30 ✓ Film Speed Max: 800 Disabled ✓ Speed Warnings Enabled Enabled ✓ Failure Sensitivity Medium High ✓...
Page 270 Appendices Ribbon Setup Name Values Default 3100 3410 3510 3710 3810 3820 3 ✓ ✓ Ribbon Grade 3910 3810 4820 4910 5810 7810 Non-Standard None Black Blue Brown Cyan 3 ✓ ✓ Ribbon Color Green Black Gold White Yellow 20mm 25mm 30mm 35mm...
Page 271 Appendices Ribbon Setup (continued) Name Values Default Ribbon Min: Inside ✓ ✓ Inside Winding Max: Outside Ribbon Adv Min: -740 ✓ ✓ Distance Max: 100 Ribbon Min: 0 ✓ Spacer Max: 55 Width Ribbon Extra Min: 0 ✓ Wind Max:600 Ribbon Extra Min: 0 ✓...
Page 272 Appendices Comms Name Values Default x ✓ IP Address 7-15 characters 010.000.000.015 x ✓ IP SubNet 7-15 characters 255.255.255.0 x ✓ IP Gateway 7-15 characters 010.000.000.001 NGPCL (RS232) 3 x ✓ Serial Port 1 Function NGPCL (RS232) NG CimComms 9600 19200 x ✓...
Page 273 Appendices NGPCL Name Values Default Field Name Min: 0 ✓ Length Max: 100 Min: 0 ✓ Field Data Length Max: 100 Request Success ✓ Code Field Checksum ✓ enabled Min: 0 ✓ Number of Slaves Max: 1 ✓ Slave 1 Address 7-15 characters 010.000.000.015 ✓...
Page 274 Appendices External Name Values Default Min: -999999999 ✓ ✓ General Purpose 1 Max: 99999999 Min: -999999999 ✓ ✓ General Purpose 2 Max: 99999999 Min: -999999999 ✓ ✓ General Purpose 3 Max: 99999999 Min: -999999999 ✓ ✓ General Purpose 4 Max: 99999999 Min: -999999999 ✓...
Page 275: Menu Layout Structure Cui Controller (Firmware V19.4.11)
Appendices ■ Appendix C Menu Layout Structure CUI Controller (Firmware V19.4.11) SmartDate X40 BFSE Version 1.0 Feb 2011 275/286...
Page 276 Appendices SmartDate X40 BFSE Version 1.0 Feb 2011 276/286...
Page 277 Appendices SmartDate X40 BFSE Version 1.0 Feb 2011 277/286...
Page 278 Appendices SmartDate X40 BFSE Version 1.0 Feb 2011 278/286...
Page 279: Menu Layout Structure Mui (Firmware V19.4.11)
Appendices ■ Appendix D Menu Layout Structure MUI (Firmware V19.4.11) SmartDate X40 BFSE Version 1.0 Feb 2011 279/286...
Page 280 Appendices SmartDate X40 BFSE Version 1.0 Feb 2011 280/286...
Page 281 Appendices SmartDate X40 BFSE Version 1.0 Feb 2011 281/286...
Page 282 Appendices SmartDate X40 BFSE Version 1.0 Feb 2011 282/286...
Page 283: Smartdate X40 Firmware Compatibility
Appendices ■ Appendix E SmartDate X40 firmware compatibility SmartDate 5 SmartDate X40 SmartDate X40 BFSE Version 1.0 Feb 2011 283/286...
Page 284 Appendices Notes: SmartDate X40 BFSE Version 1.0 Feb 2011 284/286...
Page 286 A70622-C Markem-Imaje SAS Part # 10053368 Head Office 9, rue Gaspard Monge BP 110 26501 Bourg-lès-Valence Cedex France Tél. : (33) 4 75 75 55 00 Fax : (33) 4 75 82 98 10...

Dover markem-imaje SmartDate X40 Manual

Safety

Introduction

Foreseen Use/Misuse

Printer Description/Theory of Operation

Printer Description

Theory of Operation

Pre-Installation

Installation Policy

Application Qualification

Substrate Types

Thermal Transfer Ribbon (TTR)

Speed Profiles

Components

Installation

Bracket Assembly

Controller Installation

Daily Password

Communication Settings

Application Settings

Colos Software

Job Queuing

Ribbon Saving Modes

Print Trigger Modes

Troubleshooting Guide

Faults and Warnings

Application Troubleshooting

Diagnostic Information

Troubleshooting Checklist

Event Log

Fault Escalation

After Sales

Preventative Maintenance

Care of the Printhead

After Sales Policy/Warranty

Printhead Warranty Conditions

After Sales Repair Service Options

Repair/Replacement Procedures

Printer Rehanding

Cassette Rehanding

Colos Tools

Printhead Log

Appendices

?? Appendix A

?? Appendix B

?? Appendix C

?? Appendix D

?? Appendix E

Quick Links

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Dover markem-imaje SmartDate X40