Solving Miscellaneous Printing Problems - Epson C11CA88001A1 User Manual

Problem
Nothing prints.
Problem
Your print has incorrect or
garbled characters.
Your print has incorrect
margins.
Your image is inverted.
Solution
◗ Turn off the printer and computer. Make sure the interface cable is securely
plugged in. Then restart the printer and computer.
◗ Make sure the interface cable meets the requirements; see page 11 or 12.
◗ The printer port setting doesn't match the printer connection port
(Windows).
Windows 8.x: Navigate to the Apps or All Apps screen. Select Control
Panel > Hardware and Sound > Devices and Printers. Right-click the icon
for your printer, then select Properties or Printer Properties. Click the Ports
tab and make sure your printer port is selected.
Windows 7 & Windows Vista: Click
Sound > Devices and Printers. Right-click the icon for your printer, then
select Properties. Click the Ports tab and make sure your printer port is
selected.
Windows XP: Click Start > Control Panel > Printers and Other Hardware
> Printers and Faxes. Right-click the icon for your printer, then select
Properties. Click the Ports tab and make sure your printer port is selected.
◗ Download and install the latest driver for OS X or Windows from the Epson
website at www.proimaging.epson.com.

Solving Miscellaneous Printing Problems

If your printouts are not what you expected, try the suggestions below:
Solution
◗ Make sure your software is installed correctly and the printer is selected.
◗ Clear any stalled print jobs.
◗ Turn off the printer and computer. Make sure the interface cable is securely
plugged in at both ends.
◗ Check the page size or paper size settings in your application. Make sure
they are within the printer's printable area.
◗ Make sure the Paper Size and Borderless settings in your printer software
are correct for the paper you're using.
◗ The ROLL PAPER MARGIN setting on the PRINTER SETUP menu is
incorrect.
◗ Turn off the Flip Horizontal or Mirror Image setting in your printer software.
See page 94 (OS X) or page 73 (Windows) for instructions.
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