Troubleshooting - Rigol DS6064 Quick Manual

RIGOL

Troubleshooting

The commonly encountered failures and their solutions are listed below. When you
encounter those problems, please solve them following the corresponding steps. If
the problem remains still, please contact RIGOL and provide your device
information (acquisition method: Utility  System  Sys Info).
1. The screen still dark (no display) after power on:
(1) Check if the power is correctly connected or if the battery is correctly
installed.
(2) Check if the power switch is really on.
(3) Check if the fuse is burned out. If the fuse needs to be changed, please
return the instrument to the factory and the RIGOL authorized personnel
will change the fuse for you.
(4) Restart the instrument after finishing the above inspections.
(5) If it still does not work correctly, please contact RIGOL.
2. The signal is sampled but no waveform of the signal is displayed:
(1) Check if the probe is correctly connected to the signal connecting wire.
(2) Check if the signal connecting wire is correctly connected to the BNC
(namely channel connector).
(3) Check if the probe is correctly connected to the item under test.
(4) Check if there are signals generated from the item under test (you can
connect the probe compensation signal to the problematic channel to
determine which has problems, the channel or the item under test).
(5) Resample the signal.
3. The voltage tested amplitude is ten times higher or lower than the
actual value:
Check whether the attenuation coefficient of the channel complies with the
attenuation ratio of the probe.
4. There is waveform display but not stable:
(1) Check the trigger signal source: check whether the Source item at the
front panel complies with the signal channel actually used.
(2) Check the trigger type: general signals should use "Edge" trigger and video
28 DS6000 Quick Guide