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Troubleshooting
PC tool cannot be successfully connected
If PC tool fails to connect successfully, please check if
the Mass storage only feature in Phone Settings menu
has been activated. If it has been activated, please
deactivate the function and switch off the phone.
Thereafter, switch on the phone again to re-connect.
The phone does not switch on
Remove/reinstall the battery. Then charge the phone
until the battery icon stops scrolling. Unplug the
charger and try to switch the mobile phone on.
The display shows BLOCKED when you
switch on
Somebody tried to use your phone but didn't know
the PIN code nor the unblocking code (PUK).
Contact your service provider.
The display shows IMSI failure
This problem is related to your subscription. Contact
your network operator.
Your phone doesn't return to the idle screen
Long press
key or switch off the phone. Check
that the SIM card and the battery are installed
correctly and switch it on again.
68
The network symbol is not displayed
The network connection is lost. Either you are in a
radio shadow (in a tunnel or between tall buildings) or
you are outside the network coverage area. Try from
another place, try to reconnect to the network
(especially when abroad), check that the antenna is in
place if your mobile has an external antenna, or contact
your network operator for assistance/information.
The display doesn't respond (or the display
responds slowly) to key presses
The display responds more slowly at very low
temperatures. This is normal and does not affect the
operation of your phone. Take the phone to a warmer
place and try again.
In other cases, please contact your phone supplier.
Your battery seems to over heat
You might be using a charger that was not intended
for use with your phone. Make sure you always use
Philips authentic accessory shipped with your phone.
Your phone doesn't display the phone
numbers of incoming calls
This feature is network and subscription dependent.
If the network does not send the caller's number, the
Call 1
phone will display
your operator for detailed information on this subject.
Withheld
or
instead. Contact
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