Troubleshooting - Philips S327 Manual

How to prolong the battery life of your phone
To have your mobile phone function properly, sufficient battery power is
important. For the power-saving purpose, do the following, if applicable:
•
Turn off the Bluetooth function of your phone.
•
Set the backlight level and duration of your phone to a low value.
•
Turn on the auto keypad lock, turn off the key sounds, tap vibration, or
vibration alerts.
•
Establish GPRS connection when needed. Otherwise, your phone will keep
searching for GPRS connection, and drain your battery power.
•
Turn off your phone if there is no coverage. Otherwise, the phone will keep
searching for network, and drain your battery power.

Troubleshooting

The phone does not switch on
Remove/reinstall the battery. Then charge the phone until the battery icon stops
scrolling. Unplug the charger and try to switch the mobile on.
The display shows BLOCKED when you switch on the phone
Somebody tried to use your phone but didn't know the PIN code nor the
unblocking code (PUK). Contact your service provider.
The display shows IMSI failure
This problem is related to your subscription. Contact your operator.
Your phone doesn't return to idle screen
Long press the hang-up key or switch off the phone, check that the SIM card and
the battery are installed correctly and switch it on again.
The network symbol is not displayed
The network connection is lost. Either you are in a radio shadow (in a tunnel or
between tall buildings) or you are outside the network coverage area. Try from
another place, try to reconnect to the network (especially when abroad), check
that the antenna is in place if your mobile has an external antenna, or contact your
network operator for assistance/information.
The display doesn't respond (or the display responds slowly) to key
presses
The display responds more slowly at very low temperatures. This is normal and
does not affect the operation of the phone. Take the phone to a warmer place and
try again. In other cases please contact your phone supplier.
Your battery seems to over heat
You might be using a charger that was not intended for use with your phone. Make
sure you always use the manufacturer authentic accessory shipped with your
phone.
Your phone doesn't display the phone numbers of incoming calls
This feature is network and subscription dependent. If the network doesn't send
the caller's number, the phone will display Call 1 or Withheld instead. Contact
your operator for detailed information on this subject.
You can't send text messages
Some networks don't allow message exchanges with other networks. First check
that you have entered the number of your SMS centre, or contact your operator
for detailed information on this subject.
You can't receive and/or store JPEG pictures
A picture may not be accepted by your mobile phone if it is too large, if its name
is too long, or if it doesn't have the correct file format.
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