ViewSonic VS19839 User Manual
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ViewSonic VS19839 User Manual

Network media player
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NMP599-W-2
Network Media Player
User Guide
IMPORTANT: Please read this User Guide to obtain important information on installing
and using your product in a safe manner, as well as registering your product for future
service. Warranty information contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also found on our web site at http://
www.viewsonic.com in English, or in specific languages using the Regional selection box
in the upper right corner of our website. "Antes de operar su equipo lea cu idadosamente
las instrucciones en este manual"
Model No. VS19839
1

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  • Page 1 Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation, which is also found on our web site at http:// www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right corner of our website.
  • Page 2 At ViewSonic, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic product you have chosen will serve you well. Once again, thank you for choosing ViewSonic !
  • Page 3 Compliance Information FCC Statement This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
  • Page 4 Declaration of RoHS2 Compliance This product has been designed and manufactured in compliance with Directive 2011/65/ EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive), and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below: Proposed Maximum...
  • Page 5 Copyright © ViewSonic Corporation, 2014. All rights reserved. ViewSonic and the three birds logo are registered trademarks of ViewSonic Corporation. Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.

  • Page 6: Table Of Contents

    Content 1. Introduction ............... 1 1.1. Features ..............1 1.2. Package contents ............1 1.3. Physical view and features ........2 1.4. Installation ..............2 2. Configuring the device ............3 2.1. System connections ........... 4 2.2. Basic settings ............. 4 2.3.
  • Page 7 3. Content Management ............. 25 4. Authoring in HTML5 ............26 5. Working with SMIL ............26 5.1. Introduction .............. 26 5.2. www.a-smil.org for developers ......... 26 6. Technical Data ..............27 6.1. Specifications ............27 7. Troubleshooting .............. 29...

  • Page 8: Introduction

    1. Introduction 1.1. Features • Support for HTML5 widgets for dynamic content (W3C Widgets standard) • 1080p hardware decoding of MPEG, H.264, and VC-1 media formats, 4K hardware decoding of H.265 • 16GB on-board EMMC local storage with micro SD card slot •...

  • Page 9: Physical View And Features

    1.3. Physical view and features 1.4. Installation Attach wireless antenna ATTACH the wireless antenna as shown below, and then screw antenna clockwise onto the post. Attach the player on the back of the monitor using Velcro Separate the Velcro pads and stick one of them to the bottom of player.

  • Page 10: Configuring The Device

    2. Configuring the device 2.1. System connections Attach the AC power adapter to provide power to the unit. After approximately 35 seconds, booting animation will be displayed on the screen below as shown here: The player boot process takes approximately 60 seconds to complete. After boot up is complete, the signboard will stay in the Basic settings menu if no content service has been configured (i.e.

  • Page 11: Basic Settings

    2.2. Basic settings You must attach a USB mouse to the signboard to configure settings. (Fig. 2.2.1) Basic settings allow users to configure 3 important signage application settings: Network, Time zone and Content. Each time the Basic settings menu is entered, the signboard will start playback automatically after 15 seconds if content services have been set previously.

  • Page 12: Connecting The Device To Your Network

    2.3. Connecting the device to your network Wireless connection Click the Wireless LAN setting, and the wireless configuration UI will be launched. (Fig. 2.3.1) Click the ON/OFF button as indicated below to turn the Wireless interface on (Ethernet will be disconnected when the signboard connects to a wireless network).
  • Page 13 The signboard will scan for wireless signals nearby and available AP stations will be listed. (Fig. 2.3.3) Click on the station name to connect. If the network requires authentication, you will be asked to provide the password for access. (Fig. 2.3.4)
  • Page 14 Wired connection To use the wired Ethernet connection, first connect an Ethernet cable then disable the Wireless LAN interface. Click the Wireless LAN setting, the wireless configuration UI will be launched. (Fig. 2.3.1) Click the ON/OFF button as indicated below to turn the Wireless interface off.
  • Page 15 Under IP settings, change DHCP to Static. (Fig. 2.3.7) Fill the form and click Connect to complete the setting. (Scroll down/ swipe to see the rest of the menu if needed ) (Fig. 2.3.8)

  • Page 16: Time Zone Settings

    2.4. Time zone settings Click Time zone to launch the configuration menu. (Fig. 2.4.1) Click Select time zone. (Fig. 2.4.2)
  • Page 17 Choose the correct time zone from the available options. (Fig. 2.4.3)

  • Page 18: Content Settings

    2.5. Content settings Click the Set content button to launch the configuration menu. (Fig. 2.5.1) Input the content source URL and click on Connect. The signboard will start playback immediately. (Fig. 2.5.2) The player will check the availability of SMIL/HTML5 content URL, with the Play button showing Checking…...
  • Page 19 NOTE: It is highly recommended to let the player check the availability of the content URL. Clicking Play button with a bad/invalid URL set would cause the player to reboot, if the FailSafe function is not configured. (Fig. 2.5.3) If the SMIL/HTML5 content URL is available, the Play button will change to a 15-second countdown and the playback will start after the countdown.

  • Page 20: Player Information

    Every time device reboot, the playback will start automatically.The playback action can be canceled by clicking the pause icon, it will go Basic Settings automatically. (Fig 2.5.5) 2.6. Player information From the signboard you can check the basic information including Health status, Firmware version and Player ID.
  • Page 21 Click on Information to view Health Status definitions: Green – Normal > Device connection to the content source URL server is normal. Blue – Local > Device is playing content from the USB drive or SD card. Gray – Disconnected > Device is disconnected. (Fig.

  • Page 22: Content Configuration - Appstart

    2.7. Content configuration – AppStart User can assign the URL and App after system start up. Click on the Advanced button. The advanced configuration menu will be launched. (Fig. 2.6.1) Click on Content, and then click AppStart. Enter the valid URL of HTML/SMIL in AppStart. (Fig.
  • Page 23 Fail when network is disconnected: Switch to Enabled to load failover content when network is disconnected. Grant requests for runtime permissions: Switch to Enabled to grant runtime permissions to external devices as to avoid dialogue box to pop up. Work with Android 6.0+.

  • Page 24: Content Configuration - Failsafe

    2.8. Content configuration – FailSafe The URL and APP can also be assigned once the system has failed to play the assigned content. Click on the Advanced button. The advanced configuration menu will be launched. (Fig. 2.6.1) Click on Content, and then click on FailSafe. Enter the URL of HTML/SMIL/Media RSS in FailSafe.

  • Page 25: Display Settings

    2.9. Content configuration – USB Update User can enable/disable updates to the playlist through USB storage drive. Click on the Advanced button. The advanced configuration menu will be launched. (Fig. 2.6.1) Click on Content, and then click on USB Update. Enabled: If there is a SMIL folder in the USB drive that has been inserted to the player, the player will download the content to the internal storage and playback automatically.
  • Page 26 Click on the Advanced button. The advanced configuration menu will be launched. (Fig. 2.6.1) Click on Display/sound, and then click on Display. The Display Settings page will be launched. (Fig. 2.10.1) Click on Screen settings  Resolution and select a suitable resolution from the popup menu.
  • Page 27 (Fig. 2.10.3)
  • Page 28 Brightness Level The default brightness is set to maximum, and it can be adjusted in the Display settings. Click on the Advanced button. The advanced configuration menu will be launched. (Fig. 2.6.1) Click on the Display/sound button, and then click on Display. The Display Settings page will be launched.
  • Page 29 Screen orientation Screen orientation allows you to set the display to 90/180/270-degree rotation. Click on the Advanced button. The advanced configuration menu will be launched. (Fig. 2.6.1) Click on Display/sound, and then click on Display. The Display Settings page will be launched. (Fig. 2.10.1) Click on Screen settings ...

  • Page 30: Sound Settings

    2.11. Sound settings To control the output sound volumes and touch sounds: Click on the Advanced button. The advanced configuration menu will be launched. (Fig. 2.6.1) Click on Display/sound, and then click on Sound. The Sound Settings page will be launched. (Fig.
  • Page 31 2.12. Access configuration – Player name The player’s name can be specified so the player can be easily recognized in the management software. (Management software support is required). Click the Advanced button, advanced configuration menu will be launched. Click on Access, and click on Player name. Input a name for the field and click Set.
  • Page 32 Enable Security keyguard Click on Reset Password to configure password settings. Empty Password : Empty password will remove any password. Normal Password : Normal password will allow user to type in any alphanumeric password of their choice.
  • Page 33 One-Time Password: A secured authentication method that enhance security by using 3 party authenticator to generate password and make sure the password will either expire overtime or can be used only once. One of recommended authenticator App is “Google Authenticator”. User will need to download it on their mobile device or computer.
  • Page 34 Counter-Based one-time password: The password will change based on a counter that is incremented with each new code (HOTP). The device and Google Authenticator will generate passwords based on an algorithm. The password will be generated when it is first synced. A new password can be generated by clicking on the refresh button next to the device name.
  • Page 35 Google Authenticator The Google Authenticator synchronizes with your device to allow for One- Time Passwords. Please download from your Mobile Device App Store. Through the APP, click on to add a device. Select QR Code to scan the QR code generated by the device for Time- Based OTP or Counter-Based OTP.
  • Page 36 2.14. System configuration – Time and Date This will bring up Date and time configuration panel as shown below, user can set time as auto or manual, set time zone and time format from here. (Fig. 2.14.1)

  • Page 37: System Configuration - Time Server

    2.15. System configuration – Time Server This feature allows the user to synchronize the player’s time with the webserver that is hosting the URL within the AppStart. Click on the Advanced button. The advanced configuration menu will be launched. (Fig. 2.6.1) Click on Scheduling, and then click on Time Server.

  • Page 38: System Configuration - Scheduled Reboot

    2.16. System configuration – Scheduled reboot Scheduled Reboot allows the signboard to reboot at an assigned time automatically every day. Click on the Advanced button. The advanced configuration menu will be launched. (Fig. 2.6.1) Click on Schedule, and then click on Scheduled Reboot. Click on the Enable daily reboot button to enable/disable the daily reboot function.
  • Page 39 2.17. System configuration - Firmware Update Firmware updates can be performed by using a USB flash drive. Please read the release notes carefully regarding the changes that will be made to your signboard before applying the upgrade. IMPORTANT: DO NOT unplug the USB drive or turn off the signboard while the system is performing a firmware update.
  • Page 40 Manually install package from USB drive Download the latest firmware and copy it to the root directory of a USB drive. Plug the power cord into the device. Plug in a USB mouse to the device to enter the Basic settings menu. Click on the Advanced button.

  • Page 41: System Configuration - Factory Reset

    2.18. System configuration - Factory reset If you forget your preset system password, you must reset the system to regain access to the signboard. Using the reset button PRESS and HOLD the reset button with a pin. RECONNECT the power cord. WAIT for 16 seconds or until the status LED flashes.

  • Page 42: System Configuration - Power Save

    2.19. System configuration – Power Save Power save allows the signboard to power off automatically from the Basic settings page if no actions occur after 10 minutes. Click on the Advanced button. The advanced configuration menu will be launched. Click on System, and then click on Power save. (Fig.

  • Page 43: System Configuration - Expand Storage

    2.20. System configuration – Auto Recovery The Auto Recovery feature is designed to automatically re-launch appStart program if it closes unexpectedly, disabling this feature may cause screen to show initial menu if content crash. (Fig. 2.20.1) 2.21. System configuration – Expand Storage User can add extra MicroSD card to replace the internal storage, please note when internal storage is being replaced, player can only use the storage from the MicroSD card as main storage.

  • Page 44: Content Management

    The device will now have an expanded storage capacity. (Fig. 2.21.1) 3. Content Management The NMP599-W-2 is designed to work with 3rd party management solutions. Please refer to the printed guide for related set up instructions.

  • Page 45: Authoring In Html5

    4. Authoring in HTML5 A major advancement in the NMP599-W-2 media appliance is the ability to playback HTML5 content which can contain dynamic information. 5. Working with SMIL The NMP-309W uses open communications protocols for content presentation and playback control. SMIL-compliance means predictable results across multiple devices, and SMIL’s non-proprietary nature means that your investments are never obsolete.

  • Page 46: Technical Data

    6. Technical Data 6.1. Specifications H.265/HEVC up to 4K (3840 x 2160) H.264/AVC up to 1080p (1920 x 1080) MPEG-4 up to 1080p (1920 x 1080) MPEG-2 up to 1080p (1920 x 1080) MPEG-1 up to 1080p (1920 x 1080) VC-1 up to 1080p (1920 x 1080) Video format support VC-1 up to 1080p (1920 x 1080)
  • Page 47 IEEE 802.3ab Gigabit Ethernet IEEE 802.11a/b/g/n/ac dual-band Wi-Fi (8552) IEEE 802.3af PoE (8552) SD card slot (expendable to 128 GB) Micro USB for ADB (Android Debug Bridge) Physical 3.5 mm audio out USB 2.0 x 1 connectors USB 3.0 x 1 Ethernet port x 1 Power jack x 1 Embedded wireless antenna (2.4GHz &...
  • Page 48 915 g (2.3 lbs) Weight CE / FCC / RoHS Safety & Certifications...

  • Page 49: Troubleshooting

    7. Troubleshooting What video format can I play? Video files encoded in H.264 up to 1920x1080 resolutions and 10Mbps bitrates or H.265 up to 3840x2160 resolution and 20Mbps should play perfectly. If a certain video is not played as scheduled, or if it plays poorly, please search the support site for “transcode”...
  • Page 50 Why won’t some media files play properly? The video data bit-rate used may have exceeded the recommended bit rate. The video data bit-rate is the amount of video or audio data used per second to store or play the contents, usually expressed in Mbps (mega-bits per second).
  • Page 51 Latin America C= http://www.viewsonic.com/ www.viewsonic.com/la/ soporte@viewsonic.com (Mexico) la/soporte/servicio-tecnico Nexus Hightech Solutions, Cincinnati #40 Desp. 1 Col. De los Deportes Mexico D.F. Tel: 55) 6547-6454 55)6547-6484 Other places please refer to http://www.viewsonic.com/la/soporte/servicio-tecnico#mexico Latin America C= http://www.viewsonic.com/ www.viewsonic.com/la/ soporte@viewsonic.com (Peru) la/soporte/servicio-tecnico service@hk.viewsonic. Macau www.hk.viewsonic.com...
  • Page 52 Replacement product or parts may include remanufactured or refurbished parts or components. How long the warranty is effective: ViewSonic Network Media Player are warranted for 1 year for labor from the date of the first customer purchase. Who the warranty protects: This warranty is valid only for the first consumer purchaser.

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