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WARNING! Stop using the generator immediately if any of the following problems occur or risk serious
personal injury. If you have any questions, please contact customer service at 1-847-429-9263 (M-F 8-5 CST),
or email techsupport@wenproducts.com.
PROBLEM
1. Choke lever is in wrong position.
2. Engine switch is set to OFF.
3. Battery is out of power.
4. Battery is too cold.
5. Oil is low.
6. Engine is out of fuel.
7. Engine is filled with contaminated or old
fuel.
8. Spark plug is dirty or broken.
Engine will not
start.
9. Carburetor is air locked.
10. Fuel selector switch is in wrong position.
11. Engine has not been primed (LPG only).
12. Spark plug boot is disconnected.
13. Propane tank is turned OFF.
14. Onboard propane regulator is stuck.
15. CO levels are too high.
16. CO sensor is disconnected.
10. Ghost in the generator.
1. Breaker has tripped due to wattage over-
load.
Engine runs but
2. Bad connecting cord or wire.
there is no electri-
cal output.
3. Bad electrical device connected to the
generator.
4. Internal generator problem.
Generator runs,
1. AC or DC receptacles are overloaded;
but does not
circuit breaker has tripped.
support all
2. Short circuit in one of the devices.
electrical devices
connected.
3. Air filter is dirty.
1. Fuel isn't running through the fuel selector
switch.
Engine is
2. Fuel level is low
"hunting"
during operation
3. Air filter is dirty.
(engine RPM is
4. Spark arrestor is dirty.
fluctuating).
5. There is gunk in the carburetor preventing
a consistent fuel/air mixture.
TROUBLESHOOTING GUIDE
POSSIBLE CAUSE
1. Set lever to CHOKE if engine is cold and RUN if engine is warm.
2. Turn engine switch to START.
3. Electric start will not work if battery is out of power. Start generator
using the recoil start to charge the battery.
4. Electric start may be difficult if the battery is too cold. Store the
generator or battery in a warmer location.
5. Add oil.
6. Add fuel.
7. Drain fuel in the tank and carburetor. Replace with fresh fuel.
8. Clean or replace spark plug.
9. Turn the fuel valve OFF. Remove bolt from bottom of the carburetor. Take
off the carburetor bowl to allow it to reset. Replace carburetor bowl and
reinstall the bolt.
10. Set fuel selector switch to match fuel being used.
11. Prime the engine.
12. Replace spark plug boot on spark plug.
13. Dang it, Bobby, I told you to turn that thing on!
14. Turn OFF propane tank. Disconnect hose from propane fitting.
Contact WEN customer service for assistance.
15. Move the generator to an open area with fresh air. Wait a few
minutes for the CO buildup to dissipate.
16. Make sure CO sensor is connected.
10. Persuade ghost to leave. Consult Bill Murray if needed.
1. Turn off and unplug all electrical devices. Wait 3 minutes, and press the
activated breaker to reset. Check the total wattage of the devices and reduce
the load if it exceeds the capacity of the generator.
2. Check power cords & extension cords. Do not use if any cord is damaged.
Replace damaged cords immediately.
3. Try connecting a different device.
4. Contact WEN customer service for assistance.
1. Turn off and unplug all electrical devices. Wait 3 minutes, then press the
breaker to reset. Check the amperage of the devices to ensure they are within
the receptacles' rated capacities.
2. Disconnect any faulty or short-circuited electrical devices.
3. Clean or replace the air filter element.
1. Make sure there is enough fuel. Make sure the CHOKE lever is turned to
RUN.
2. Check fuel level.
3. Clean or replace the air filter element.
4. Clean the spark arrestor.
5. Use carburetor cleaner spray on the carburetor bowl and jets.
SOLUTION
37
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