Table of Contents
Advertisement
AXIS C1410 Mk II Network Mini Speaker
Troubleshooting
The device is accessible locally but not externally
To access the device externally, we recommend you to use one of the following applications for Windows
• AXIS Companion: free of charge, ideal for small systems with basic surveillance needs.
• AXIS Camera Station: 30-day trial version free of charge, ideal for small to mid-size systems.
For instructions and download, go to axis.com/vms.
Problems with sound files
Can't upload media clip
The following audio clip formats are supported:
• au file format, encoded in µ-law and sampled with 8 or 16 kHz.
• wav file format, encoded in PCM audio. It supports encoding as 8 or 16-bit mono or stereo and sample rate of 8 to 48 kHz.
• mp3 file format, in mono or stereo with bitrate of 64 kbps to 320 kbps and sample rate of 8 to 48 kHz.
Media clips are played with different volumes
A sound file is recorded with a certain gain. If your audio clips have been created with different gains, they will be played with a
different loudness. Make sure that you use clips that have the same gain.
Can't connect over port 8883 with MQTT over SSL
The firewall blocks traffic
using port 8883 as it's
deemed insecure.
Performance considerations
When setting up your system, it is important to consider how various settings and situations affect the amount of needed bandwidth
(the bitrate) required.
The following factors are the most important to consider:
•
Heavy network utilization due to poor infrastructure affects the bandwidth.
•
Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the general
performance.
Contact support
If you need more help, go to axis.com/support.
In some cases the server/broker might not provide a specific port for MQTT communication. It may
still be possible to use MQTT over a port normally used for HTTP/HTTPS traffic.
• If the server/broker supports WebSocket/WebSocket Secure (WS/WSS), typically on
port 443, use this protocol instead. Check with the server/broker provider to see if
WS/WSS is supported and which port and basepath to use.
• If the server/broker supports ALPN, the use of MQTT can be negotiated over an open
port, such as 443. Check with your server/broker provider to see if ALPN is supported
and which ALPN protocol and port to use.
48
®
:
Advertisement
Table of Contents
