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Problem
Swing arm cannot be set
to 0° or 70°.
TV mount is not
operational.
Abnormal noises
Motor not turning off or
anti-collision mechanism
slips
Error Codes:
• Over-current protection: The TV mount emits a beep-beep (2 beeps) sound once.
• Sensor indicates the mount is over range: The TV mount emits a beep-beep (2 beeps)
sound twice.
• Sensor indicates an operating fault: The TV mount emits a beep-beep (2 beeps) sound
three times.
• Unit senses abnormal power: The TV mount emits a beep-beep (2 beeps) sound four
times.
Possible Cause
Abnormal operation
Power adaptor not
plugged in properly
Potential unit malfunction
Potential unit malfunction
Solution
Reset the system. If
problem persists, contact
help.Kogan.com for
support.
Plug in the power adaptor
correctly. If there is no
buzzer sound or red power
indicator, contact
help.Kogan.com for a
replacement power
adaptor.
If the problem is still not
solved after the
replacement, contact
help.Kogan.com for a
replacement unit.
Contact help.Kogan.com
for a replacement unit.
Contact help.Kogan.com
for a replacement unit.
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