HP 54721A User Reference page 32

Error message
In
Case of Difficulty
Error messages
/
)
Plug-in is not supported_; System firmware upgrade is needed
The system firmware in your mainframe does not support this plug-in, To
upgrade your system firmware, contact you nearest Hewlett-Packard Sales
Office, use the software update request form that is in the system firmware,
or use the copy of this form that is in the User's Reference for the mainframe.
To print out the firmware update request form, follow these steps.
1 Connect a printer to the oscilloscope
2 Press the blue shift key on the keypad, then press the Setup print key
(printed in blue above the Print key).
3
Press the
Print format
softkey. Use the knob, arrow keys, or
softkeys to select the correct printer, then press the
Enter
softkey.
4
Press the
Destination
softkey. Then, select the correct
destination for your printer.
If the destination is HP-IB, make sure you select the correct HP-IB
address that matches your printer.
If you are unsure what the HP-IB address of the printer is, refer to the
manual that was supplied with the printer.
5 Press the Utility key.
6
Press the
Firmware support. . .
softkey.
7
Press the
Firmware update request
softkey.
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