Troubleshooting - Stanton DaScratch SCS.3d Quick Start Manual

Troubleshooting
1. When I try to connect DaScratch to the computer, it's not recognized and/or the LEDs on the unit light in an
irregular pattern.
Check that the USB cable is securely connected to both the computer and DaScratch. This can also be caused
by an underpowered USB port. Make sure that DaScratch is not connected to a non-powered hub. If it's plugged
directly into the computer, try using a different USB port.
2. DaScratch seems to be connected properly, but it doesn't respond the way I expect it to in a given application.
This is more than likely caused by either not having the DaRouter software running, or by having the wrong preset
selected in DaRouter. First, check to make sure you've selected the correct preset. If it's correct, check to make
sure the aliases in the preset are correctly assigned. If your application has some kind of a MIDI setup file, make
sure that is also correctly selected.
3. The application I'm using is not receiving any MIDI messages, but DaScratch seems to be working fine (it
responds to preset changes and user input normally).
If it looks like DaScratch is running normally, but your application isn't receiving any MIDI messages (or the wrong
ones), then it's likely that you have the wrong MIDI interface selected in your application. When using DaRouter,
you should select the virtual MIDI port (Stanton DaRouter Virtual In/Out). Selecting "USB Audio Device" or
"SCS.3d" in your performance application will only give you the raw output of DaScratch - not the output of
DaRouter.
4. It is very difficult to turn the knobs on the back of the unit (when removing the rear cover).
Especially when DaScratch is new, those knobs can be hard to turn with just your fingers. On the top of each knob
is a slot in which the edge of a coin can be placed to make turning them easier.
5. I do not have an Internet connection and am unable to download any software associated with DaScratch.
If you are unable to connect to the Internet, Stanton will provide you with the needed software and documentation
free of charge. Call Stanton Support at +1.877.578.6866 and it will be shipped out to you.
6. My problem isn't covered here.
Please go to www.stantondj.com/dascratch for more in depth troubleshooting information.
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