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Summary of Contents for Phonak Terra
- Page 1 Phonak Terra ™ Phonak Terra ™ User Guide Phonak Terra RIC-312 Phonak Terra+ RIC-312...
- Page 2 This user guide is valid for: If no box is checked and you do not know the model of your hearing aid, please ask your hearing care professional. Wireless hearing aids Phonak Terra RIC-312 Phonak Terra+ RIC-312 Hearing aid models Battery size Terra RIC-312...
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Page 3: Table Of Contents
Contents Your hearing aids have been developed by Phonak – Your hearing aid a world leader in hearing solutions based in Zurich, Quick guide Switzerland. Parts of the hearing aid These premium products are the result of decades of Instructions for using the hearing aid... -
Page 4: Quick Guide
1. Quick guide Changing batteries Further information 13. myPhonak App overview* 14. Environmental conditions 15. Care and maintenance 16. Exchanging the earwax protection 17. Service and warranty 18. Compliance information 19. Information and description of symbols Remove the Open the battery Place battery in 20. -
Page 5: Parts Of The Hearing Aid
“Hearing aid instructions”. If Dome SlimTip cShell paired with a Bluetooth® enabled phone, a Terra RIC-312 / Terra+ RIC-312 short press will accept and a long press will reject an incoming call. Multi-function button Flight mode To enter ight mode, press the lower part... -
Page 6: Left And Right Hearing Aid Markings
3. Left and right hearing aid markings 4. On/O There is a red or blue marking on the back of the hearing The battery door is also the on/o switch. aid and on the speaker. This will tell you if it is a left or a right hearing aid. -
Page 7: Batteries
Phonak Terra RIC-312 and wait facing upwards. Phonak Terra+ RIC-312 brown PR41 7002ZD 2 minutes. If it is di cult to close the battery door: check that the battery is inserted correctly and that the at side is facing upwards. -
Page 8: Putting On The Hearing Aid
6. Putting on the hearing aid 7. Removing the hearing aid Place the hearing aid behind your Pull on the bend of the tube and ear. remove the hearing aid from behind the ear. Insert the earpiece into your ear canal. -
Page 9: Multi-Function Button
– refer to chapter 11. The TV Connector can be connected to any audio source such as a TV, PC or hi- system. * Available only for Terra+ RIC-312... -
Page 10: Initial Pairing
2 minutes. Bluetooth® wireless technology, speci c to some of the most popular phone manufacturers, go to: https://www.phonak.com/com/en/support.html On your device (e.g. a phone), ensure that Bluetooth® wireless technology is enabled and search for Bluetooth® enabled devices in the connectivity setting menu. -
Page 11: Phone Calls
11. Phone calls 10.2 Connecting to the device Your hearing aid connects directly with Bluetooth® enabled phones. When paired and connected to your After being paired to your device, your hearing aid will phone, you will hear noti cations and the caller’s voice automatically connect again when switched on. - Page 12 11.1 Making a call 11.2 Accepting a call Enter the phone number and press the dial button. When receiving a call, an incoming-call noti cation will You will hear the dialing tone through your hearing aid. be heard in the hearing aid. Your voice is picked up by the hearing aid microphones and transmitted to the phone.
- Page 13 11.3 Ending a call 11.4 Rejecting a call A call can be ended by a long press on the upper or lower An incoming call can be rejected by a long press on part of the multi-function button on the hearing aid the upper or lower part of the multi-function button (more than 2 seconds) or directly on your phone.
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Page 14: Flight Mode
12. Flight mode Your hearing aid operates between 2.4 GHz–2.48 GHz 12.2 Exit ight mode frequency range. When ying some operators require all devices to be switched into ight mode. Entering ight To enable the wireless function and exit ight mode in mode will not disable normal hearing aid functionality, each hearing aid: only the Bluetooth®... -
Page 15: Myphonak App Overview
Remove the battery if you are not using your hearing aid for a long period of time. Prolonged storage at temperatures lower than 10°C and higher than 30°C may negatively a ect the battery performance of the product. * Available only for Terra+ RIC-312. -
Page 16: Care And Maintenance
15. Care and maintenance These hearing aids are classi ed as IP68. This means that Expected Service Life: they are water and dust resistant and designed to The hearing aids have the expected service life of ve withstand daily life situations. They can be worn in the years. - Page 17 When you are not using your hearing aid, leave the battery door open so that any moisture can evaporate. Daily Make sure that you always completely dry your hearing Inspect the earpiece for earwax and moisture deposit. aid after use. Store the hearing aid in a safe, dry and clean Clean the surfaces with a lint-free cloth.
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Page 18: Exchanging The Earwax Protection
16. Exchanging the earwax protection Your hearing aid is equipped with an earwax protection to protect the speaker from earwax damage. Gently pull o the earpiece Please check the earwax protector regularly and exchange to remove. it if it looks dirty or if the hearing aid volume or sound quality is reduced. - Page 19 16.2 Exchanging the earwax protection with CeruStop To replace the earwax protector on the receiver, only use To insert the new earwax the wax lter tool that was recommended by your protector, gently push the hearing care professional (see page 3). insertion side of the exchange tool straight into the hole of the speaker until the outer ring is...
- Page 20 16.3 Exchanging the earwax protection with CeruShield™ Disk Gently rotate the CeruShield™ To insert a new earwax protector Disk in the direction indicated by carefully insert the speaker into the arrows until a free opening the opening where the new appears under the bin icon.
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Page 21: Service And Warranty
17. Service and warranty Local warranty 16.4 Attaching the earpiece to the speaker Please ask the hearing care professional where you purchased your hearing aids about the terms of the local warranty. Hold the speaker in one hand and the earpiece in the other. International warranty Sonova AG o ers a one year limited international warranty, valid from the date of purchase. -
Page 22: Compliance Information
The full text of the EU Declaration of Conformity can be professional in their office. obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com/en-int/certi cates (Phonak worldwide locations). - Page 23 The wireless models listed on page 2 are certi ed under: Notice 1: This device complies with Part 15 of the FCC Rules and Phonak Terra RIC-312 with RSS-210 of Industry Canada. Operation is subject to Phonak Terra+ RIC-312 the following two conditions:...
- Page 24 Electromagnetic compatibility (EMC) determined by turning the equipment o and on, the user Phonak hearing aids are EMC-tested in conformity with is encouraged to try to correct the interference by one or the requirements of IEC 60601-1-2:2014 or more of the following measures: IEC 60601-1-2:2014 A1 2020.
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Page 25: Information And Description Of Symbols
19. Information and description of symbols With the CE symbol, Sonova AG con rms Indicates the date when the medical device that this product – including accessories – was manufactured. meets the requirements of the Medical Devices Regulation (EU) 2017/745 as well as Indicates the Authorized representative in the Radio Equipment Directive 2014/53/EU. - Page 26 Important information for handling and Japanese mark for certified radio product safety. equipment. Indicates the manufacturer’s serial number This symbol confers that the electromagnetic so that a speci c medical device can be interference from the device is under limits identi ed.
- Page 27 Ingress Protection Rating. IP68 rating indicates that the hearing aid is water and The symbol with the crossed-out garbage bin dust resistant. It survived continuous is to make you aware that this hearing aid as immersion in 1 meter of fresh water for 60 well as batteries may not be thrown away as minutes and 8 hours in a dust chamber as normal household waste.
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Page 28: Troubleshooting
Contact your hearing care professional hearing aid cloth Issue: Hearing aid plays two beeps If the problem persists, contact your hearing care Change battery within the next 30 Indication for low battery professional for assistance. minutes (chapter 5) Please check https://www.phonak.com/en-int/support for further information. -
Page 29: Important Safety Information
21. Important safety information Please read the relevant safety information and • Unilateral or bilateral limitations-of-use information on the following pages • Conductive, sensorineural or mixed before using your hearing aid. • Mild to profound Intended use Medical contraindications The hearing aid is intended to amplify and transmit sound Medical contraindications for the use of hearing aids are: to the ear and thereby compensate for impaired hearing •... - Page 30 Side e ects • Audiometric air-bone gap equal to or greater than 15 Physiological side-e ects of hearing aids like tinnitus, dB at 500 Hz, 1000 Hz and 2000 Hz; dizziness, wax build up, too much pressure, sweating or • Visible evidence of signi cant cerumen accumulation moisture, blisters, itching and/or rashes, plugged or fullness or a foreign body in the ear canal;...
- Page 31 The hearing care professional may decide that referral is If legally required, the patient has signed a disclaimer to not appropriate or in the best interests of the patient con rm that the referral advice has not been accepted and when the following applies: that it is an informed decision.
- Page 32 23.1 Hazard warnings Any serious incident that has occurred in relation to the hearing aid, should be reported to the manufacturer Your hearing aids operate between 2.4 GHz–2.48 GHz representative and the competent authority of the state of frequency range. When ying please check if ight operator residence.
- Page 33 Hearing programs in the directional microphone mode reduce The following is only applicable for persons with active background noises. Please be aware that warning signals or implantable medical devices (i.e. pacemakers, de brillators, etc.): noises coming from behind, e. g. cars, are partially or entirely Keep the hearing aid at least 15 cm (6 inches) away from suppressed.
- Page 34 Portable RF communications equipment (including peripherals The majority of hearing aid users have a hearing loss for which such as antenna cables and external antennas) should be used a deterioration in hearing is not to be expected with regular no closer than 30 cm (12 inches) to any part of the hearing aid use of a hearing aid in everyday situations.
- Page 35 Do not remove receiver cables from the hearing instruments. If Special medical or dental examination including radiation removal or exchange is required it is recommended to contact described below, may adversely a ect the correct functioning the hearing care professional. of your hearing aids.
- Page 36 23.2 Information on product safety When you are not using your hearing aid, leave the battery door open so that any moisture can evaporate. Make sure that These hearing aids are water resistant and not waterproof. you always completely dry your hearing aid after use. Store They are designed to withstand normal activities and the hearing aid in a safe, dry and clean place.
- Page 37 Notes Do not use your hearing aid in areas where electronic equipment is prohibited. The dome should be changed every three months or when it becomes sti or brittle. This is to prevent the dome from detaching from the tube spout during insertion into or removal from the ear.
- Page 38 Notes Notes...
- Page 39 Your hearing care professional: Australian Sponsor: Sonova Deutschland GmbH Sonova Australia Pty Ltd Max-Eyth-Strasse 20 12 Inglewood Place, 70736 Fellbach-Oe ngen Norwest NSW 2153 Germany Australia Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...
- Page 40 13-Nov-2023 Document Detail Type: PDL CURRENT Status: 13-Nov-2023 Effective Date: Document No.: PDL-16730 Rev.: 2 Title: 029-1333-02 User Guide Phonak Terra/Terra+ RIC-312 EN Process: Innovation Management 361OWIELGOSZ Oliwia Wielgosz Owner: Attributes Attribute Type Value Description Affected Site Stafa (CH) 1100...
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