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Support Tab
If you need support with your XC440 transcoder, you can contact Cobalt Support by phone or e-
mail as shown in this manual.
If you need to contact Technical Support, please be prepared to provide the following
information:
1. A detailed description of the problem, and any actions taken to solve it.
2. A detailed description of the environment around the gateway. This includes the make
and model of any connected devices being used, as well as the connection network (IP or
ASI) between the gateway and any other devices.
3. The Technical Support information from the gateway itself. This is downloaded from the
Support tab:
Select the Support Tab, and click on the Save button next to Support Info Download.
This will create a file called TECHSUPPORT.TXT in the computer running DashBoard.
The TECHSUPPORT.TXT file contains the following information:
• The current configuration of the unit
• A copy of the Event Log (which can also be obtained via the Admin Event Log Tab)
This file does not contain any information that would allow remote access to the unit.
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