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Dell UltraSharp U2424H User Manual

Ultrasharp 24 monitor
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Dell UltraSharp 24 Monitor -
U2424H/U2424H WOST/U2424HE
User's Guide
Model: U2424H/U2424H WOST/U2424HE
Regulatory model: U2424Hb/U2424Ht/U2424HEb

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Summary of Contents for Dell UltraSharp U2424H

  • Page 1 Dell UltraSharp 24 Monitor - U2424H/U2424H WOST/U2424HE User’s Guide Model: U2424H/U2424H WOST/U2424HE Regulatory model: U2424Hb/U2424Ht/U2424HEb...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Safety instructions ......7 About your monitor ......8 Package contents .
  • Page 4 Connecting the USB A-C cable ......54 Dell Power Button Sync (DPBS) (applicable for ...
  • Page 5 Connecting the monitor for USB-C Multi-Stream Transport  (MST) function ........62 Connecting the monitor for USB-C .
  • Page 6 ....... 113 Contacting Dell ......114...

  • Page 7: Safety Instructions

    Safety instructions Use the following safety guidelines to protect your monitor from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your monitor. NOTE: Before using the monitor, read the safety instruction that is shipped with your monitor and printed on the product.

  • Page 8: About Your Monitor

    About your monitor Package contents The following table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contacting Dell. NOTE: Some items may be optional and may not ship with your monitor.
  • Page 9 USB Type-C Gen2 cable (applicable for U2424HE only) Cable length: 1.00 M DisplayPort 1.4 cable (DP to DP) Cable length: 1.80 M USB-A to USB-C Gen2 cable Cable length: 1.00 M • Quick Setup Guide • Safety, Environmental, and Regulatory Information •...

  • Page 10: Product Features

    Product features The Dell U2424H/U2424H WOST/U2424HE monitor has an active matrix, Thin- Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 60.47 cm (23.80 in.) viewable area (measured diagonally). 1920 x 1080 (16:9) resolution, plus full-screen support for lower resolutions.
  • Page 11 • USB Type-C and RJ45 ports enable a single-cable, network-connected experience (applicable for U2424HE only). • Plug-and-play capability if supported by your computer. • On-Screen Display (OSD) adjustments for ease of set-up and screen optimization. • Power and OSD buttons lock. •...

  • Page 12: Identifying Parts And Controls

    to optimize eye comfort. The monitor uses low blue light panel and is in compliance with TÜV Rheinland at factory reset/default setting mode (Brightness: 75%, Contrast: 75%, CCT: Standard) Identifying parts and controls Front view Front view with monitor stand Description Power LED indicator Solid white light indicates that the...

  • Page 13: Top View

    Top view Description Auto Brightness sensor Adjusts the brightness and the color temperature of the display according to the surrounding light. For more information, see Auto Brightness Auto Color Temp.. NOTE: If the brightness level becomes abnormally low, see Troubleshooting. │...

  • Page 14: Back View

    Releases stand from the monitor. Barcode, serial number, and See this label if you need to contact Service Tag label Dell for technical support. The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty information.

  • Page 15: Rear And Bottom View

    Rear and bottom view U2424H/U2424H WOST Rear and bottom view without monitor stand Description Security-lock slot Secure your monitor using a security lock (purchased separately) to prevent (based on Kensington unauthorized movement of your monitor. Security Slot) Power connector Connect the power cable (shipped with your monitor).
  • Page 16 SuperSpeed USB 10 Connect the USB A-C cable (shipped with Gbps (USB 3.2 Gen2) your monitor) from the monitor to the Type-C upstream port computer. This port supports USB data (data only) transfer at 10 Gbps (USB 3.2 Gen2). Once this cable is connected, you can use the USB connectors on the monitor.
  • Page 17 Soundbar slots Attach your external Soundbar (sold separately) to the monitor by aligning the magnetic tabs on the soundbar with the slots on the monitor. *Headphone usage is not supported for the audio line out connector. **To avoid signal interference, when a wireless USB device has been connected to a USB downstream port, it is not recommended to connect any other USB devices to the adjacent port(s).
  • Page 18 SuperSpeed USB 10 Connect the USB Type-C cable (shipped Gbps (USB 3.2 Gen2) with your monitor) from the monitor to the Type-C upstream port computer or notebook. This port supports (video and data) USB Power Delivery, Data, and DisplayPort video signal. The SuperSpeed USB 10 Gbps (USB 3.2 Gen2) Type-C port offers the fastest transfer rate and the alternate mode with DP 1.4...
  • Page 19 SuperSpeed USB 10 Connect your USB device.** Gbps (USB 3.2 Gen2) NOTE: To use these ports, you must connect Type-A downstream the USB Type-C cable (shipped with your ports (3) monitor) to the USB Type-C upstream port (video and data) (#6) or connect the USB A- C cable (shipped with your monitor) to the USB Type-C upstream port (data only) (#8) on the monitor and to your computer.

  • Page 20: Monitor Specifications

    **To avoid signal interference, when a wireless USB device has been connected to a USB downstream port, it is not recommended to connect any other USB devices to the adjacent port(s). Monitor specifications Model U2424H/U2424H WOST/U2424HE Screen type Active matrix - TFT LCD Panel technology In-Plane Switching Technology Aspect ratio...
  • Page 21 Connectivity • 1 x DisplayPort version 1.4 (DRR for Microsoft Windows) (HDCP 1.4)* (supports up to FHD 1920 x 1080 120 Hz) • 1 x HDMI port version 1.4 (HDCP 1.4) (supports up to FHD 1920 x 1080 120 Hz TMDS as per specified in HDMI 1.4) •...

  • Page 22: Resolution Specifications

    150 mm Tilt -5° to 21° Swivel -45° to 45° Pivot -90° to 90° Dell Display Manager Easy Arrange and other key features compatibility Security Security-lock slot (cable lock sold separately) *DisplayPort 1.4/MST/DP audio is supported. **HBR3/DisplayPort 1.4/MST/DP audio is supported.

  • Page 23: Preset Display Modes

    Preset display modes Display Mode Horizontal Vertical Pixel Sync Frequency Frequency Clock Polarity (kHz) (Hz) (MHz) (Horizontal /Vertical) VESA, 640 x 480 31.5 59.9 25.2 VESA, 640 x 480 37.5 75.0 31.5 720 x 400 31.5 70.1 28.3 720 x 480 31.5 59.9 27.0...

  • Page 24: Multi-Stream Transport (Mst) Modes

    Multi-Stream Transport (MST) modes Using USB Type-C (applicable for U2424HE only): MST Source Monitor Maximum Number of External Monitor that can be Supported 1920 x 1080 at 120 Hz 1920 x 1080 at 120 Hz 2 (with USB-C DP Alt mode) Using DisplayPort: MST Source Monitor Maximum Number of External Monitor that...
  • Page 25 Power consumption • 0.3 W (Off mode) • 0.3 W (Off mode) • 0.5 W (Standby mode) • 0.5 W (Standby mode) • 13.7 W (On mode) • 14.5 W (On mode) • 72.0 W (Max.) • 1.5 W (Networked standby mode) •...

  • Page 26: Physical Characteristics

    NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. As Dell does not have control over the different cable suppliers in the market, the type of material, connector and process used to manufacture these cables, Dell does not guarantee video performance on cables that are not shipped with your Dell monitor.
  • Page 27 Monitor weight Model U2424H U2424H WOST U2424HE Weight with 7.92 kg (17.46 lb) 6.35 kg (14.00 lb) 8.45 kg (18.62 lb) packaging Weight with stand 5.38 kg (11.86 lb) 5.91 kg (13.03 lb) assembly and cables Weight without stand 3.80 kg (8.38 lb) assembly and with cables Weight without stand...

  • Page 28: Environmental Characteristics

    Environmental characteristics Model U2424H/U2424H U2424HE WOST Compliant standards • ENERGY STAR certified monitor • EPEAT registered where applicable. EPEAT registration varies by country. See www.epeat.net for registration status by country. • RoHS-compliant • TCO Certified & TCO Certified Edge • BFR/PVC free monitor (excluding external cables) •...

  • Page 29: Pin Assignments

    Pin assignments DisplayPort connector 20-pin side of the Number connected signal cable ML3 (n) ML3 (p) ML2 (n) ML2 (p) ML1 (n) ML1 (p) ML0 (n) ML0 (p) AUX (p) AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR │ About your monitor...
  • Page 30 HDMI connector 19-pin side of the Number connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0- TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCK-...

  • Page 31: Universal Serial Bus (Usb) Interface

    Universal Serial Bus (USB) interface This section gives you information about the USB ports that are available on the monitor. NOTE: This monitor is SuperSpeed USB 10 Gbps (USB 3.2 Gen2) compatible. SuperSpeed USB 10 Gbps (USB 3.2 Gen2) Transfer speed Data rate Maximum power supported* Super speed...

  • Page 32: Usb 3.2 Downstream Connector

    USB 3.2 downstream connector Pin number Signal name Pin number Signal name VBUS StdA_SSRX+ GND_DRAIN StdA_SSTX- StdA_SSTX+ StdA_SSRX- Shell Shield USB Type-C connector Pin number Signal name Pin number Signal name TX1+ TX2+ TX1- TX2- VBUS VBUS SBU1 SBU2 VBUS VBUS RX2- RX1-...

  • Page 33: Usb Ports

    USB ports • One SuperSpeed USB 10 Gbps (USB 3.2 Gen2) Type-C upstream port (video and data) (applicable for U2424HE only) - bottom • One SuperSpeed USB 10 Gbps (USB 3.2 Gen2) Type-C upstream port (data only) - bottom • One SuperSpeed USB 10 Gbps (USB 3.2 Gen2) Type-C downstream port  - Quick Access •...

  • Page 34: Rj45 Connector (Applicable For U2424He Only)

    RJ45 connector (applicable for U2424HE only) Signal MDI0+ MDI0- MDI1+ MDI1- MDI2+ MDI2- MDI3+ MDI3- Pin number Amber Green │ About your monitor...

  • Page 35: Driver Installation

    Mac Address (Printed on model label) Pass-thru (MAPT), Wake-on-LAN (WOL) from standby mode (S3 only) and UEFI* PXE Boot function [UEFI PXE Boot is not supported on Dell Desktop PC’s (except for OptiPlex 7090/3090 Ultra Desktop)], these 3 features depend on BIOS settings and version of the OS.

  • Page 36: Rj45 Connector Led Status

    RJ45 connector LED status Color Description Left LED Green Link / Activity indicator: • Blinking - Activity on the port. • Green On - Link is being established. • Off - Link is not established. Right LED Amber or Green Speed indicator: •...

  • Page 37: Video Bandwidth

    Video Bandwidth Host Video Cable USB-C Color Resolution Prioritization Depth High data 8-bits 1920 x 1080 @ 120 Hz speed USB-C (Alt USB-C Gen2 Mode DP1.2) cable High 8-bits 1920 x 1080 @ 120 Hz resolution High data 8-bits 1920 x 1080 @ 120 Hz speed USB-C (Alt USB-C Gen2...

  • Page 38: Plug And Play Capability

    During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see www.dell.com/pixelguidelines.
  • Page 39 • Adjust the tilt of the monitor, its contrast, and brightness settings. • Adjust the ambient lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. •...

  • Page 40: Handling And Moving Your Display

    Handling and moving your display To ensure that the monitor is handled safely when lifting or moving it, follow these guidelines: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. •...

  • Page 41: Maintenance Guidelines

    • Use a clean cloth that is slightly dampened with water to clean the stand assembly, the screen, and the chassis of your Dell monitor. If available, use a screen-cleaning tissue or solution suitable for cleaning Dell monitors.
  • Page 42 Customer Induced Damage (CID). CID is not covered under the standard Dell warranty. • If you notice white residual powder when you unpack your monitor, wipe it off with a cloth.

  • Page 43: Setting Up The Monitor

    Setting up the monitor Attaching the stand NOTE: The stand assembly is not pre-installed when the monitor is shipped from the factory. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand.
  • Page 44 5. Lift the cover, as shown, to access the VESA area for stand assembly. 6. Attach the stand assembly to the monitor. a. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor.
  • Page 45 7. Place the monitor upright. NOTE: Lift the monitor carefully to prevent it from slipping or falling. 8. Remove the cover from the monitor. │ Setting up the monitor...

  • Page 46: Organizing Your Cables

    Organizing your cables After attaching all necessary cables to your monitor and computer (See Connecting your monitor for cable attachment), organize all cables as shown above. If your cable is not able to reach your PC, you may connect directly to the PC without routing through the slot on the monitor stand.

  • Page 47: Using The Tilt, Swivel, And Vertical Extension

    Using the tilt, swivel, and vertical extension NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand.

  • Page 48: Vertical Extension

    Vertical extension NOTE: The stand extends vertically up to 150 mm. The figure below illustrates how to extend the stand vertically. Rotating the monitor Before you rotate the monitor, your monitor should be fully vertically extended (Vertical extension) and fully tilted up to avoid hitting the bottom edge of the monitor.

  • Page 49: Rotate Clockwise

    Rotate clockwise Rotate counterclockwise NOTE: To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support and see the Download section for Video Drivers for latest driver updates.

  • Page 50: Adjusting The Rotation Display Settings Of Your System

    After you have rotated your monitor, you need to complete the procedure below to adjust the Rotation Display Settings of your system. NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or your computer manufacturer website for information on rotating the 'contents' on your display.

  • Page 51: Connecting Your Monitor

    NOTE: Dell monitors are designed to work optimally with the Dell- supplied cables inside the box. Dell does not guarantee the video quality and performance if non-Dell cables are used. NOTE: Route the cables through the cable-management slot before connecting them.

  • Page 52: Connecting The Usb Type-C Cable (Applicable For U2424He Only)

    Connecting the USB Type-C cable (applicable for U2424HE only) NOTE: Use the USB Type-C cable shipped with monitor only. • This port supports DisplayPort Alternate Mode (DP1.4 standard only). • The USB Type-C power delivery compliant port (PD Version 3.0) delivers up to 90 W of power.

  • Page 53: Function

    Connecting the Monitor for USB Type-C Multi-Stream Transport (MST) Function (applicable for U2424HE only) NOTE: The maximum number of supported monitors through MST is subjected to the bandwidth of the USB-C source. NOTE: Remove the rubber plug when using USB Type-C upstream connector.

  • Page 54: Connecting The Usb A-C Cable

    Connecting the USB A-C cable NOTE: To prevent data damage or loss, before unplugging the USB Type-C upstream port, ensure that no USB storage devices are in use by the computer connected to the monitor’s SuperSpeed USB 10 Gbps (USB 3.2 Gen2) Type-A downstream port. After you have completed connecting the DisplayPort/HDMI cable, follow the procedures below to connect the USB A-C cable to the computer and complete your monitor setup:...
  • Page 55 4. Plug the power cables for your computer and monitor into a nearby outlet. 5. Turn on the monitor and the computer. If your monitor displays an image, installation is complete. If it does not display an image, see Common problems.

  • Page 56: Dell Power Button Sync (Dpbs) (Applicable For U2424He

    Dell Power Button Sync (DPBS) (applicable for U2424HE only) Your monitor is designed with Dell Power Button Sync (DPBS) feature to allow you to control PC system power state from the monitor power button. This feature is only supported with Dell platform which has built-in DPBS function, and is only supported over USB-C interface.
  • Page 57 2. Select Hardware and Sound, followed by Power Options. 3. Go to System Settings. │ Setting up the monitor...
  • Page 58 4. In the When I press the power button drop-down menu, you can select the preferred options. NOTE: Do not select “Do nothing”, otherwise monitor power button will not be able to sync with PC system power state. │ Setting up the monitor...

  • Page 59: Connecting The Monitor For Dpbs For The First Time

    4. Both the monitor and PC will turn ON normally. If not, press either the monitor power button or PC power button to boot up the system. NOTE: Ensure that Dell Power Button Sync is set to On. See Dell Power Button Sync (applicable for U2424HE only).

  • Page 60: Using Dpbs Function

    Using DPBS function When you connect the USB Type-C cable, the Monitor/PC state is as follows: *Not all Dell PC systems support to wake up the platform through the monitor. *Upon USB Type-C cable connection, mouse movement or keyboard press might be required to wake the system/monitor up from sleep or hibernate.
  • Page 61 NOTE: You can enable or disable the power button sync function using the OSD. See Dell Power Button Sync (applicable for U2424HE only). • When the monitor and the PC power state are both ON, press and hold the monitor power button for 4 seconds, the screen prompt will ask if you would like to shut down the PC.

  • Page 62: Connecting The Monitor For Usb-C Multi-Stream Transport

    Connecting the monitor for USB-C Multi-Stream Transport (MST) function A PC is connected to two monitors in an initially OFF power state, and the PC system power state is in sync with Monitor 1 power button. When you press Monitor 1 or PC power button, both Monitor 1 and PC are turned ON. Meanwhile, Monitor 2 remains OFF.

  • Page 63: Connecting The Monitor For Usb-C

    Connecting the monitor for USB-C If the Dell PC* has two USB Type-C ports, the power state of each connected monitor will sync with the PC. For example, when the PC and two monitors are in an initial ON power state, pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC, Monitor 1, and Monitor 2.
  • Page 64 Ensure that Dell Power Button Sync is set to ON (see Dell Power Button Sync (applicable for U2424HE only)). When the PC and two monitors are in an initial OFF power state, pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC, Monitor 1, and Monitor 2.

  • Page 65: Securing Your Monitor Using Kensington Lock (Optional)

    Securing your monitor using Kensington lock (optional) The security-lock slot is located at the bottom of the monitor (see Security-lock slot). Secure your monitor to a table using the Kensington security lock. For more information on using the Kensington lock (sold separately), see the documentation that is shipped with the lock.

  • Page 66: Vesa Wall Mounting (Optional)

    3. Lift the stand assembly up and away from the monitor. VESA wall mounting (optional) NOTE: Use M4 x 10 mm screws to connect the monitor to the wall- mounting kit. Refer to the instructions that come with the VESA-compatible wall mounting kit. 1.

  • Page 67: Operating The Monitor

    Operating the monitor Turn on the monitor Press the power button to turn on the monitor. Using the joystick control Use the joystick control on the rear of the monitor to make On-Screen Display (OSD) adjustments. 1. Press the joystick button to launch the Menu Launcher. 2.

  • Page 68: Joystick Functions

    Joystick functions Function Description • When the OSD menu is on, press the button to confirm the selection or save the settings. • When the OSD menu is off, press the button to launch the OSD main menu. See Accessing the menu system.

  • Page 69: Menu Launcher Details

    The following table describes the Menu Launcher functions: Menu Launcher details Label Icon Description To launch the On-Screen Display (OSD) main menu. See Accessing the menu system. Menu When you move the joystick to the left or right to toggle between the shortcut functions, the selected item will be highlighted and shifted to the center position.

  • Page 70: Using The Navigation Keys

    Using the navigation keys When the OSD main menu is active, move the joystick to configure the settings, following the navigation keys displayed below the OSD. After you change the settings, press the joystick to save the changes before proceeding to another menu or exit the OSD menu. NOTE: To exit the current menu item and return to the previous menu, move the joystick to the left until you exit.
  • Page 71 Brightness Adjusts the luminance of the backlight. Toggle the joystick up to increase the brightness and toggle the joystick down to decrease the brightness (Range: 0 - 100). Contrast Adjusts the Brightness first, and then adjust the Contrast only if further adjustment is necessary. Toggle the joystick up to increase the contrast and toggle the joystick down to decrease the contrast (Range: 0 - 100).
  • Page 72 Primary When either Auto Brightness or Auto Color Temp. Monitor for is turned on and multiple Dell monitors that support Sync this function are connected through MST, the monitors will adjust their brightness or RGB settings according to the ambient light condition detected by the primary monitor.
  • Page 73 Input Source Selects between the different video signals that may be connected to your monitor. For U2424H/U2424H WOST: For U2424HE: │ Operating the monitor...
  • Page 74 USB-C Select the USB-C 90W input when you are using (applicable for the USB Type-C connector. Press the joystick to U2424HE only) confirm the selection. Select the DP input when you are using the DisplayPort (DP) connector. Press the joystick to confirm the selection.
  • Page 75 Color Adjusts the color setting mode. Preset Modes Allows you to choose from a list of preset color modes. • Standard: Loads the monitor's default color settings. This is the default preset mode. • Movie: Loads color settings ideal for movies. •...
  • Page 76 Preset Modes • Color Space: Allows you to select the color space sRGB or BT.709. • Custom Color: Allows you to manually adjust the color settings. Toggle the joystick up or down to adjust the RGB color values and create your own preset color mode.
  • Page 77 Saturation Adjusts the color saturation of the video image. Toggle the joystick up or down to adjust the saturation from '0' to '100'. NOTE: Saturation adjustment is available only when you select Movie or Game preset mode. Reset Color Press the joystick to reset all settings under the Color menu to the factory preset values.
  • Page 78 Sharpness This feature can make the image look sharper or softer. Toggle the joystick up or down to adjust the sharpness from '0' to '100'. Response Time Allows you to set the Response Time to Normal or Fast. DP Multi Stream Transport, select On to enable MST (DP Out), select Off to disable the MST function.
  • Page 79 Response Time, and Sharpness. See Multi- Monitor Sync (MMS) for details. Dell Power Turns the Dell Power Button Sync feature on or off. Button Sync When Off is selected, power button sync function (applicable for will be disabled. U2424HE only) NOTE: When Off is selected, the Wake-on-Connect function will remain active.
  • Page 80 Allows you to assign the USB upstream port for the (applicable for input signals (DP, HDMI), thus the monitor’s USB U2424HE only) downstream port can be used by the current input signals when you connect a computer to either one of the upstream ports.
  • Page 81 Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Sets the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese).
  • Page 82 Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-by-side setup. • Menu Buttons: All joystick functions are locked and not accessible by the user. •...
  • Page 83 Personalize For U2424H/U2424H WOST: For U2424HE: Shortcut Key 1 Allows you to choose a feature from Preset Modes, Shortcut Key 2 Brightness/Contrast, Auto Brightness, Auto Shortcut Key 3 Color Temp., Input Source, Aspect Ratio, Rotation, or Display Info and set it as a shortcut Shortcut Key 4 key.
  • Page 84 Allows you to enable or disable USB-A and USB (applicable for Type-C Downstream Ports charging function during U2424H/ monitor standby mode. U2424H WOST only) USB-C Allows you to enable or disable the Always On Charging USB-C Charging function during monitor Off mode. When this function is enabled, you will be able to (applicable for charge your notebook or mobile devices through the...
  • Page 85 Others Select this option to adjust the OSD settings, such as DDC/CI, LCD Conditioning, and so on. Display Info Press the joystick to display current monitor settings. │ Operating the monitor...
  • Page 86 DDC/CI DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to be adjustable using the software on your computer. You can disable this feature by selecting Off. Enable this feature for best user experience and optimum performance of your monitor.
  • Page 87 Displays the firmware version of your monitor. Service Tag Displays the service tag of your monitor. This string is required when you look for phone support, check your warranty status, update drivers on Dell website, etc. Self-Diagnostic Press the joystick to initiate the self-diagnostic process.

  • Page 88: Osd Messages

    OSD messages Initial setup When Factory Reset is selected, the following message appears: When Yes is selected, the following message appears. For U2424H/U2424H WOST: │ Operating the monitor...
  • Page 89 For U2424HE: │ Operating the monitor...

  • Page 90: Osd Warning Messages

    OSD warning messages When the monitor does not support a particular resolution mode, you will see the following message: This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor specifications for the Horizontal and Vertical frequency ranges addressable by this monitor.
  • Page 91 When you adjust the Brightness level for the first time, the following message appears: NOTE: If Yes is selected, the message will not appear next time you intend to change the Brightness setting. When Auto Brightness is enabled, if you adjust the brightness level, the following message appears: NOTE: If Yes is selected, Auto Brightness will be disabled.
  • Page 92 When you change the default setting of power saving features for the first time, such as USB-C Charging 90W (applicable for U2424HE only), Other USB Charging (applicable for U2424HE only), or USB (applicable for U2424H/ U2424H WOST only), the following message appears: NOTE: If you select Yes for any one of the features mentioned above, the message will not appear next time you intend to change the settings of these features.
  • Page 93 When the monitor goes into Standby mode, the following message appears: Activate the computer and wake up the monitor to gain access to the OSD. The OSD functions only in the normal operation mode. If you press any button other than the Power Button during the Standby mode, the following message will appear depending on the selected input: NOTE: The message may be slightly different according to the...
  • Page 94 For U2424HE, when the monitor is under DP/HDMI input and a USB Type-C cable is connected to a notebook that supports DP Alternate Mode, if Auto Select for USB-C (applicable for U2424HE only) is enabled, the following message appears: Troubleshooting for more information.

  • Page 95: Setting The Kvm Switch (Applicable For U2424He Only)

    Setting the KVM switch (applicable for U2424HE only) The built-in KVM switch allows you to control up to 2 computers from a single set of keyboard and mouse connected to the monitor. a. When connecting HDMI + USB-C2 to computer 1 and DP + USB-C1 90W to computer 2: NOTE: The USB-C connection currently supports only data transfer.
  • Page 96 b. When connecting HDMI + USB-C2 to computer 1 and USB-C 90W to computer 2: NOTE: The USB-C connection currently supports video and data transfer. Ensure that USB for HDMI is assigned to USB-C2. NOTE: As the USB Type-C upstream port supports the DisplayPort Alternate Mode, there is no need to set USB for USB-C 90W.

  • Page 97: Setting The Auto Kvm (Applicable For U2424He Only)

    Setting the Auto KVM (applicable for U2424HE only) You can follow below instructions to set up Auto KVM for your monitor: 1. Ensure that Auto Select is On and Auto Select for USB-C is Yes. │ Operating the monitor...

  • Page 98: Setting The Maximum Resolution

    2. Ensure that the USB ports and the video inputs are paired accordingly. NOTE: For USB-C 90W connection, there is no further setting required. Setting the maximum resolution NOTE: The steps may vary slightly depending on the version of Windows you have. To set the maximum resolution for the monitor: In Windows 8.1: 1.

  • Page 99: Setting The Maximum Refresh Rate

    Depending on your computer, complete one of the following procedures: If you have a Dell desktop or laptop: • Go to https://www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. If you are using a non-Dell computer (laptop or desktop): •...

  • Page 100: Multi-Monitor Sync (Mms)

    In Windows 11: 1. Right-click on the desktop and click Display settings. 2. Click Advanced display. 3. If you have more than one monitor connected, ensure to select U2424H/ U2424H WOST/U2424HE. 4. Click the dropdown list of Choose a refresh rate and select 120 Hz. 5.

  • Page 101: Setting Multi-Monitor Sync (Mms)

    When Monitor 1 MST is set to On for the first time (For example, during connection of Monitor 2), MMS will be set to On. NOTE: The following OSD settings will be synchronized: Brightness, Contrast, Preset Modes, Color Temp., Custom Color (RGB Gain), Hue (Movie, Game mode), Saturation (Movie, Game mode), Response Time, and Sharpness.
  • Page 102 After the first synchronization, subsequent syncing is driven by changes to the predefined group of OSD settings from any node in the chain. Any node may initiate the changes downstream and upstream. │ Operating the monitor...

  • Page 103: Troubleshooting

    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1.

  • Page 104: Using The Joystick To Lock/Unlock Buttons

    Using the joystick to lock/unlock buttons Locking the power and joystick buttons You can lock the joystick and Power buttons to prevent access to the OSD menu and/or power off the monitor. To lock the buttons: 1. Toggle and hold the joystick to the up or down or left or right for about 4 seconds until a pop menu appears.

  • Page 105: Always On Usb-C Charging

    Updating monitor firmware You may verify your current firmware revision in Firmware. If this is not available, go to the Dell download support site for the latest application installer (Monitor Firmware Update Utility.exe) and refer to the Firmware Update Instruction User's Guide: www.dell.com/U2424H...

  • Page 106: Common Problems

    Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common What You Possible Solutions Symptoms Experience No Video/Power No picture • Ensure that the video cable LED off connecting the monitor and the computer is properly connected and secure.
  • Page 107 • Cycle power on-off. spots • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http:// www.dell.com/pixelguidelines. Stuck-on Pixels LCD screen has •...
  • Page 108 Safety Related Visible signs of • Do not perform any troubleshooting Issues smoke or sparks steps. • Contact Dell immediately. Intermittent Monitor • Ensure that the video cable Problems malfunctions on & connecting the monitor to the computer is connected properly and is secure.

  • Page 109: Product Specific Problems

    Image retention Faint shadow • Set the screen to turn off after a few from a static from the static minutes of screen idle time. These can image left on the image displayed be adjusted in Windows Power monitor for a long appears on the Options or Mac Energy Saver setting.
  • Page 110 No video at HDMI/ When connected to • Unplug the HDMI/DisplayPort cable certain dongle/ DisplayPort port from dongle/docking device, then docking device at plug the docking Thunderbolt cable the port, there is no to the notebook. Plug the HDMI/ video when DisplayPort cable 7 seconds later.

  • Page 111: Universal Serial Bus (Usb) Specific Problems

    Universal Serial Bus (USB) specific problems Common What You Possible Solutions Symptoms Experience USB interface is USB peripherals • Check that your monitor is turned on. not working are not working • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector).
  • Page 112 Wireless USB Wireless USB • Increase the distance between the peripherals stop peripherals USB 3.2 peripherals and the wireless working when a responding slowly USB receiver. USB 3.2 device is or only working as • Position your wireless USB receiver as plugged in the distance close as possible to the wireless USB...

  • Page 113: Regulatory Information

    Regulatory information FCC notices (U.S. only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com/regulatory_compliance. EU product database for energy label and product information sheet U2424H: https://eprel.ec.europa.eu/qr/1585527 U2424H WOST: https://eprel.ec.europa.eu/qr/1585550 U2424HE: https://eprel.ec.europa.eu/qr/1585563...

  • Page 114: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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