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NetApp ASA A150 Manual

Install and maintain
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Maintain
Install and maintain
NetApp
August 11, 2023
This PDF was generated from https://docs.netapp.com/us-en/ontap-systems/asa150/maintain-
overview.html on August 11, 2023. Always check docs.netapp.com for the latest.

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  • Page 1 Maintain Install and maintain NetApp August 11, 2023 This PDF was generated from https://docs.netapp.com/us-en/ontap-systems/asa150/maintain- overview.html on August 11, 2023. Always check docs.netapp.com for the latest.

  • Page 2: Table Of Contents

      Swap out a power supply - ASA A150 ............

  • Page 3: Maintain

    Maintain Maintain ASA A150 hardware For the ASA A150 storage system, you can perform maintenance procedures on the following components. Boot media The boot media stores a primary and secondary set of boot image files that the system uses when it boots.

  • Page 4: Boot Media

    Boot media Overview of boot media replacement - ASA A150 The boot media stores a primary and secondary set of system (boot image) files that the system uses when it boots. Depending on your network configuration, you can perform either a nondisruptive or disruptive replacement.
  • Page 5 Option 1: Check NVE or NSE on systems running ONTAP 9.5 and earlier Before shutting down the impaired controller, you need to check whether the system has either NetApp Volume Encryption (NVE) or NetApp Storage Encryption (NSE) enabled. If so, you need to verify the configuration.
  • Page 6 -address * If the command fails, contact NetApp Support. mysupport.netapp.com b. Verify that the Restored column displays for all authentication keys and that all key managers display available: security key-manager query c. Shut down the impaired controller. 3. If you saw the message This command is not supported when onboard key management is enabled,...
  • Page 7 Retrieve and restore all authentication keys and associated key IDs: security key-manager restore -address * If the command fails, contact NetApp Support. mysupport.netapp.com b. Verify that the column displays for all authentication keys and that all key managers...
  • Page 8 Option 2: Check NVE or NSE on systems running ONTAP 9.6 and later Before shutting down the impaired controller, you need to verify whether the system has either NetApp Volume Encryption (NVE) or NetApp Storage Encryption (NSE) enabled. If so, you need to verify the configuration.
  • Page 9 Restored yes: a. Restore the external key management authentication keys to all nodes in the cluster: security key- manager external restore If the command fails, contact NetApp Support. mysupport.netapp.com b. Verify that the column equals for all authentication keys: Restored...
  • Page 10 Restored yes: a. Restore the external key management authentication keys to all nodes in the cluster: security key- manager external restore If the command fails, contact NetApp Support. mysupport.netapp.com b. Verify that the column equals for all authentication keys: Restored...
  • Page 11 Shut down the impaired controller - ASA A150 Shut down or take over the impaired controller using the appropriate procedure for your configuration. Option 1: Most configurations After completing the NVE or NSE tasks, you need to complete the shutdown of the impaired controller.
  • Page 12 When the impaired controller shows Waiting for giveback…, press Ctrl-C, and then respond y. Replace the boot media - ASA A150 To replace the boot media, you must remove the impaired controller module, install the replacement boot media, and transfer the boot image to a USB flash drive.
  • Page 13 4. Squeeze the latch on the cam handle until it releases, open the cam handle fully to release the controller module from the midplane, and then, using two hands, pull the controller module out of the chassis. 5. Turn the controller module over and place it on a flat, stable surface. 6.
  • Page 14 • You must have a USB flash drive, formatted to FAT32, with at least 4GB capacity. • A copy of the same image version of ONTAP as what the impaired controller was running. You can download the appropriate image from the Downloads section on the NetApp Support Site...
  • Page 15 ◦ If NVE is enabled, download the image with NetApp Volume Encryption, as indicated in the download button. ◦ If NVE is not enabled, download the image without NetApp Volume Encryption, as indicated in the download button. • If your system is an HA pair, you must have a network connection.
  • Page 16 Other parameters might be necessary for your interface. You can enter help ifconfig the firmware prompt for details. Boot the recovery image - ASA A150 You must boot the ONTAP image from the USB drive, restore the file system, and verify the environmental variables.
  • Page 17 Restore OKM, NSE, and NVE - ASA A150 Once environment variables are checked, you must complete steps specific to systems that have Onboard Key Manager (OKM), NetApp Storage Encryption (NSE) or NetApp Volume Encryption (NVE) enabled. Determine which section you should use to restore your OKM, NSE, or NVE configurations: If NSE or NVE are enabled along with Onboard Key Manager you must restore settings you captured at the beginning of this procedure.
  • Page 18 9.6 and later. Option 1: Restore NVE or NSE when Onboard Key Manager is enabled Steps 1. Connect the console cable to the target controller. 2. Use the boot_ontap command at the LOADER prompt to boot the controller. 3. Check the console output: If the console Then…...
  • Page 19 7. At the Boot Menu select the option for Normal Boot. The system boots to prompt. Waiting for giveback… 8. Move the console cable to the partner controller and login as admin. 9. Confirm the target controller is ready for giveback with the command.
  • Page 20 16. Give back the target controller using the storage failover giveback -fromnode local command. 17. Check the giveback status, 3 minutes after it reports complete, using the storage failover show command. If giveback is not complete after 20 minutes, contact Customer Support. 18.
  • Page 21 This command does not work if NVE (NetApp Volume Encryption) is configured 10. Use the security key-manager query to display the key IDs of the authentication keys that are stored on the key management servers.
  • Page 22 2. Use the boot_ontap command at the LOADER prompt to boot the controller. 3. Check the console output: If the console Then… displays… The login prompt Go to Step 7. Waiting for giveback… a. Log into the partner controller. b. Confirm the target controller is ready for giveback with the storage command.

  • Page 23: Replace The Caching Module - Asa A150

    -node * -type all -message MAINT=END Return the failed part to NetApp - ASA A150 Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
  • Page 24 The output should display the caching module status as erased. 2. If the impaired controller is part of an HA pair, disable automatic giveback from the console of the healthy controller: storage failover modify -node local -auto-giveback false 3. Take the impaired controller to the LOADER prompt: If the impaired controller is Then…...
  • Page 25 4. Squeeze the latch on the cam handle until it releases, open the cam handle fully to release the controller module from the midplane, and then, using two hands, pull the controller module out of the chassis. 5. Turn the controller module over and place it on a flat, stable surface. 6.
  • Page 26 Step 3: Replace a caching module To replace a caching module referred to as the M.2 PCIe card on the label on your controller, locate the slot inside the controller and follow the specific sequence of steps. Your storage system must meet certain criteria depending on your situation: •...
  • Page 27 3. Gently pull the caching module straight out of the housing. 4. Align the edges of the caching module with the socket in the housing, and then gently push it into the socket. 5. Verify that the caching module is seated squarely and completely in the socket. If necessary, remove the caching module and reseat it into the socket.
  • Page 28 4. Recable the system, as needed. If you removed the media converters (QSFPs or SFPs), remember to reinstall them if you are using fiber optic cables. 5. Complete the reinstallation of the controller module: If your system is in… Then perform these steps… An HA pair The controller module begins to boot as soon as it is fully seated in the chassis.
  • Page 29 pools. This task only applies to two-node MetroCluster configurations. Steps 1. Verify that all nodes are in the state: enabled metrocluster node show cluster_B::> metrocluster node show Configuration Group Cluster Node State Mirroring Mode ----- ------- -------------- -------------- --------- -------------------- cluster_A  ...

  • Page 30: Chassis

    6. Reestablish any SnapMirror or SnapVault configurations. Step 6: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
  • Page 31 If the system is a NetApp StorageGRID or ONTAP S3 used as FabricPool cloud tier, refer to the Gracefully shutdown and power up your storage system Resolution Guide after performing this procedure. If using FlexArray array LUNs, follow the specific vendor storage array documentation for the shutdown procedure to perform for those systems after performing this procedure.
  • Page 32 When the impaired controller shows Waiting for giveback…, press Ctrl-C, and then respond y. Replace the chassis - ASA A150 Move the power supplies, hard drives, and controller module or modules from the impaired chassis to the new chassis, and swap out the impaired chassis from the...
  • Page 33 equipment rack or system cabinet with the new chassis of the same model as the impaired chassis. Step 1: Move a power supply Moving out a power supply when replacing a chassis involves turning off, disconnecting, and removing the power supply from the old chassis and installing and connecting it on the replacement chassis. 1.
  • Page 34 3. Squeeze the latch on the cam handle until it releases, open the cam handle fully to release the controller module from the midplane, and then, using two hands, pull the controller module out of the chassis. 4. Set the controller module aside in a safe place, and repeat these steps if you have another controller module in the chassis.
  • Page 35 4. Gently push the drive into the chassis as far as it will go. The cam handle engages and begins to rotate upward. 5. Firmly push the drive the rest of the way into the chassis, and then lock the cam handle by pushing it up and against the drive holder.
  • Page 36 From the boot menu, select the option for Maintenance mode. Restore and verify the configuration - ASA A150 You must verify the HA state of the chassis, switch back aggregates, and return the failed part to NetApp, as described in the RMA instructions shipped with the kit.
  • Page 37 Step 1: Verify and set the HA state of the chassis You must verify the HA state of the chassis, and, if necessary, update the state to match your system configuration. 1. In Maintenance mode, from either controller module, display the HA state of the local controller module and chassis: ha-config show The HA state should be the same for all components.
  • Page 38 cluster_B::> metrocluster node show Configuration Group Cluster Node State Mirroring Mode ----- ------- -------------- -------------- --------- -------------------- cluster_A   controller_A_1 configured enabled heal roots completed   cluster_B   controller_B_1 configured enabled waiting for switchback recovery 2 entries were displayed. 2. Verify that resynchronization is complete on all SVMs: metrocluster vserver show 3.

  • Page 39: Controller

    Step 3: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information. Controller Overview of controller replacement - ASA A150 You must review the prerequisites for the replacement procedure and select the correct one for your version of the ONTAP operating system.
  • Page 40 About this task • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in the Returning SEDs to unprotected mode. • If you have a SAN system, you must have checked event messages...
  • Page 41 controller module in the chassis, and then boot the system to Maintenance mode. Step 1: Remove controller module To replace the controller module, you must first remove the old controller module from the chassis. 1. If you are not already grounded, properly ground yourself. 2.
  • Page 42 Step 2: Move the NVMEM battery To move the NVMEM battery from the old controller module to the new controller module, you must perform a specific sequence of steps. 1. Check the NVMEM LED: ◦ If your system is in an HA configuration, go to the next step. ◦...
  • Page 43 3. Locate the battery plug and squeeze the clip on the face of the battery plug to release the plug from the socket, and then unplug the battery cable from the socket. 4. Grasp the battery and press the blue locking tab marked PUSH, and then lift the battery out of the holder and controller module.
  • Page 44 2. Press the blue button on the boot media housing to release the boot media from its housing, and then gently pull it straight out of the boot media socket. Do not twist or pull the boot media straight up, because this could damage the socket or the boot media.
  • Page 45 The following illustration shows the location of system DIMMs: 4. Repeat these steps to remove additional DIMMs as needed. 5. Verify that the NVMEM battery is not plugged into the new controller module. 6. Locate the slot where you are installing the DIMM. 7.
  • Page 46 a. Press the release tab. b. Remove the heatsink. 2. Gently pull the caching module straight out of the housing. 3. Move the caching module to the new controller module, and then align the edges of the caching module with the socket housing and gently push it into the socket. 4.
  • Page 47 The system might update system firmware when it boots. Do not abort this process. The procedure requires you to interrupt the boot process, which you can typically do at any time after prompted to do so. However, if the system updates the system firmware when it boots, you must wait until after the update is complete before interrupting the boot process.
  • Page 48 If your system is in… Then perform these steps… An HA pair The controller module begins to boot as soon as it is fully seated in the chassis. Be prepared to interrupt the boot process. a. With the cam handle in the open position, firmly push the controller module in until it meets the midplane and is fully seated, and then close the cam handle to the locked position.
  • Page 49 If your system is in… Then perform these steps… A stand-alone configuration a. With the cam handle in the open position, firmly push the controller module in until it meets the midplane and is fully seated, and then close the cam handle to the locked position. Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors.
  • Page 50 Restore and verify the system configuration - ASA A150 After completing the hardware replacement and booting to Maintenance mode, you verify the low-level system configuration of the replacement controller and reconfigure system settings as necessary. Step 1: Set and verify system time after replacing the controller You should check the time and date on the replacement controller module against the healthy controller module in an HA pair, or against a reliable time server in a stand-alone configuration.
  • Page 51 Recable the system and reassign disks - ASA A150 To complete the replacement procedure and restore your system to full operation, you must recable the storage, confirm disk reassignment, restore the NetApp Storage Encryption configuration (if necessary), and install licenses for the new controller. You must complete a series of tasks before restoring your system to full operation.
  • Page 52 Option 1: Verify the system ID change on an HA system You must confirm the system ID change when you boot the replacement controller and then verify that the change was implemented. This procedure applies only to systems running ONTAP in an HA pair. 1.
  • Page 53 Restore onboard key management encryption keys ◦ Restore external key management encryption keys ◦ 6. Give back the controller: a. From the healthy controller, give back the replaced controller’s storage: storage failover giveback -ofnode replacement_node_name The replacement controller takes back its storage and completes booting. If you are prompted to override the system ID due to a system ID mismatch, you should enter y.
  • Page 54 Steps 1. If you have not already done so, reboot the replacement node, interrupt the boot process by pressing Ctrl- C, and then select the option to boot to Maintenance mode from the displayed menu. 2. You must enter when prompted to override the system ID due to a system ID mismatch. 3.
  • Page 55 Restore onboard key management encryption keys ◦ Restore external key management encryption keys ◦ 8. Boot the node: boot_ontap Option 3: Manually reassign the system ID on systems in a two-node MetroCluster configuration In a two-node MetroCluster configuration running ONTAP, you must manually reassign disks to the new controller’s system ID before you return the system to normal operating condition.
  • Page 56 4. Reassign disk ownership (for FAS systems) or LUN ownership (for FlexArray systems), by using the system ID information obtained from the disk show command: disk reassign -s old system ID In the case of the preceding example, the command is: disk reassign -s 118073209 You can respond when prompted to continue.
  • Page 57 Display the results of the MetroCluster check: metrocluster check show e. Run Config Advisor. Go to the Config Advisor page on the NetApp Support Site at support.netapp.com/NOW/download/tools/config_advisor/. After running Config Advisor, review the tool’s output and follow the recommendations in the output to address any issues discovered.
  • Page 58 If any LIFs are listed as false, revert them to their home ports: network interface revert -vserver * -lif * 2. Register the system serial number with NetApp Support. ◦ If AutoSupport is enabled, send an AutoSupport message to register the serial number. ◦ If AutoSupport is not enabled, call NetApp Support to register the serial number.
  • Page 59 MetroCluster switchback operation. This returns the configuration to its normal operating state, with the sync- source storage virtual machines (SVMs) on the formerly impaired site now active and serving data from the local disk pools. This task only applies to two-node MetroCluster configurations. Steps 1.

  • Page 60: Replace The Dimm - Asa A150

    About this task • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in the Returning SEDs to unprotected mode.
  • Page 61 The following AutoSupport message suppresses automatic case creation for two hours: cluster1:> system node autosupport invoke -node * -type all -message MAINT=2h 2. Disable automatic giveback from the console of the healthy controller: storage failover modify –node local -auto-giveback false When you see Do you want to disable auto-giveback?, enter y.
  • Page 62 4. Squeeze the latch on the cam handle until it releases, open the cam handle fully to release the controller module from the midplane, and then, using two hands, pull the controller module out of the chassis. 5. Turn the controller module over and place it on a flat, stable surface. 6.
  • Page 63 Step 3: Replace the DIMMs To replace the DIMMs, locate them inside the controller and follow the specific sequence of steps. If you are replacing a DIMM, you need to remove it after you have unplugged the NVMEM battery from the controller module.
  • Page 64 5. Return to Replace the DIMMs of this procedure to recheck the NVMEM LED. 6. Locate the DIMMs on your controller module. 7. Note the orientation of the DIMM in the socket so that you can insert the replacement DIMM in the proper orientation.
  • Page 65 Make sure that the plug locks down onto the controller module. 13. Close the controller module cover. Step 4: Reinstall the controller module After you replace components in the controller module, reinstall it into the chassis. Steps 1. If you are not already grounded, properly ground yourself. 2.
  • Page 66 If your system is in… Then perform these steps… A stand-alone configuration a. With the cam handle in the open position, firmly push the controller module in until it meets the midplane and is fully seated, and then close the cam handle to the locked position. Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors.

  • Page 67: Replace The Ssd Drive Or Hdd Drive - Asa 150

    6. Reestablish any SnapMirror or SnapVault configurations. Step 6: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
  • Page 68 How you replace the disk depends on how the disk drive is being used. If SED authentication is enabled, you must use the SED replacement instructions in the ONTAP 9 NetApp Encryption Power Guide. These Instructions describe additional steps you must perform before and after replacing an SED.
  • Page 69 Option 1: Replace SSD 1. If you want to manually assign drive ownership for the replacement drive, you need to disable automatic drive assignment replacement drive, if it is enabled You manually assign drive ownership and then reenable automatic drive assignment later in this procedure.
  • Page 70 -node node_name -autoassign on You must reenable automatic drive assignment on both controller modules. 10. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Contact technical support at NetApp...
  • Page 71 Depending on the storage system, the disk drives have the release button located at the top or on the left of the disk drive face. For example, the following illustration shows a disk drive with the release button located on the top of the disk drive face: The cam handle on the disk drive springs open partially and the disk drive releases from the midplane.

  • Page 72: Replace The Nvmem Battery - Asa A150

    About this task • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in the Returning SEDs to unprotected mode.
  • Page 73 If the impaired controller is Then… displaying… The LOADER prompt Go to Remove controller module. Waiting for giveback… Press Ctrl-C, and then respond when prompted. System prompt or password Take over or halt the impaired controller from the healthy controller: prompt storage failover takeover -ofnode impaired_node_name...
  • Page 74 5. Turn the controller module over and place it on a flat, stable surface. 6. Open the cover by sliding in the blue tabs to release the cover, and then swing the cover up and open. Step 3: Replace the NVMEM battery To replace the NVMEM battery in your system, you must remove the failed NVMEM battery from the system and replace it with a new NVMEM battery.
  • Page 75 4. Locate the battery plug and squeeze the clip on the face of the battery plug to release the plug from the socket, and then unplug the battery cable from the socket. 5. Remove the battery from the controller module and set it aside. 6.
  • Page 76 optic cables. 5. Complete the reinstallation of the controller module: If your system is in… Then perform these steps… An HA pair The controller module begins to boot as soon as it is fully seated in the chassis. a. With the cam handle in the open position, firmly push the controller module in until it meets the midplane and is fully seated, and then close the cam handle to the locked position.
  • Page 77 Steps 1. Verify that all nodes are in the state: enabled metrocluster node show cluster_B::> metrocluster node show Configuration Group Cluster Node State Mirroring Mode ----- ------- -------------- -------------- --------- -------------------- cluster_A   controller_A_1 configured enabled heal roots completed   cluster_B  ...

  • Page 78: Swap Out A Power Supply - Asa A150

    6. Reestablish any SnapMirror or SnapVault configurations. Step 6: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
  • Page 79 5. Use the cam handle to slide the power supply out of the system. When removing a power supply, always use two hands to support its weight. 6. Make sure that the on/off switch of the new power supply is in the Off position. 7.

  • Page 80: Replace The Real-Time Clock Battery - Asa A150

    11. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information. Replace the real-time clock battery - ASA A150 You replace the real-time clock (RTC) battery in the controller module so that your system’s services and applications that depend on accurate time synchronization...
  • Page 81 If the impaired controller is Then… displaying… Waiting for giveback… Press Ctrl-C, and then respond when prompted. System prompt or password Take over or halt the impaired controller from the healthy controller: prompt storage failover takeover -ofnode impaired_node_name When the impaired controller shows Waiting for giveback…, press Ctrl-C, and then respond y.
  • Page 82 5. Turn the controller module over and place it on a flat, stable surface. 6. Open the cover by sliding in the blue tabs to release the cover, and then swing the cover up and open. Step 3: Replace the RTC battery To replace the RTC battery, locate it inside the controller and follow the specific sequence of steps.
  • Page 83 1. If you are not already grounded, properly ground yourself. 2. Locate the RTC battery. 3. Gently push the battery away from the holder, rotate it away from the holder, and then lift it out of the holder. Note the polarity of the battery as you remove it from the holder. The battery is marked with a plus sign and must be positioned in the holder correctly.
  • Page 84 module halfway into the system. Do not completely insert the controller module in the chassis until instructed to do so. 3. Recable the system, as needed. If you removed the media converters (QSFPs or SFPs), remember to reinstall them if you are using fiber optic cables.
  • Page 85 cluster_B::> metrocluster node show Configuration Group Cluster Node State Mirroring Mode ----- ------- -------------- -------------- --------- -------------------- cluster_A   controller_A_1 configured enabled heal roots completed   cluster_B   controller_B_1 configured enabled waiting for switchback recovery 2 entries were displayed. 2. Verify that resynchronization is complete on all SVMs: metrocluster vserver show 3.
  • Page 86 Step 6: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
  • Page 87 NetApp. The use or purchase of this product does not convey a license under any patent rights, trademark rights, or any other intellectual property rights of NetApp.

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