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Supermicro A+ Server AS-1115CS-TNR User Manual

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A+ Server
®
AS -1115CS-TNR
AS -1115CS-TNR-EU
USER'S MANUAL
Revision 1.0a

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Summary of Contents for Supermicro A+ Server AS-1115CS-TNR

  • Page 1 A+ Server ® AS -1115CS-TNR AS -1115CS-TNR-EU USER’S MANUAL Revision 1.0a...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...

  • Page 4: Table Of Contents

    Preface Contents Chapter 1 Introduction 1.1 Overview ..........................9 Network Connection Options ....................9 1.2 System Features ........................10 Front View .........................10 Drive Carrier Indicators ....................10 Control Panel .........................11 Rear View ..........................12 Power Supply Indicator ....................13 Top View ..........................14 1.3 System Architecture ......................15 1.4 Motherboard Layout ......................16 Quick Reference Table ......................17 System Block Diagram ......................18...
  • Page 5 Preface Chapter 3 Maintenance and Component Installation 3.1 Removing Power .......................27 3.2 Accessing the System ......................28 3.3 Processor and Heatsink Installation ...................29 3.4 Memory ..........................37 Memory Support ........................37 DIMM Module Population Sequence ................38 DIMM Installation ......................39 DIMM Removal .........................39 3.5 Motherboard Battery ......................40 3.6 Storage Drives ........................41 Installing Drives .........................41 M.2 Solid State Drives .....................43...
  • Page 6 Preface 5.3 SuperDoctor 5 ........................67 ® 5.4 IPMI ............................68 Chapter 6 Optional Components 6.1 Storage Control Cards .......................69 Storage Protocols Supported ..................69 6.2 Upgrade Fans ........................69 6.3 GPU Support ........................70 6.4 Cable Management Arm.....................70 6.5 TPM Security Module ......................72 Chapter 7 Troubleshooting and Support 7.1 Information Resources ......................73 Website ..........................73 Direct Links for the AS -1115CS-TNR/TNR-EU System ..........73...
  • Page 7 Preface Returning Merchandise for Service ...................86 7.11 Feedback ..........................87 7.12 Contacting Supermicro ......................88 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications...
  • Page 8 San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 9: Chapter 1 Introduction

    1U; 17.2” x 1.7” x 23.5” (depth) (43.7 x 4.3 x 60 cm) A Quick Reference Guide can be found on the product page of the Supermicro website. The following safety models associated with the AS -1115CS-TNR/TNR-EU have been certified as compliant with UL or CSA: LB16CDC-R8H13, LB16CDC-R12H13, LB16CDC- R6DH13, LB16CDC-R6H13, LB16-8, LB16-12, LB16-6D, LB16-6.

  • Page 10: System Features

    Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Refer to Appendix B for additional specifications. Front View Control Panel Service/Asset Tag with BMC Password Figure 1-1. Front View Logical Storage Drive Numbers Item Description Ten 2.5-inch front drive bays (SAS*/SATA/NVMe*)

  • Page 11: Control Panel

    Chapter 1: Introduction Control Panel HDD LED Information LED Power LED NIC LEDs UID Button Power Button BMC Reset USB Ports Figure 1-2. Control Panel Control Panel Features Feature Description The unit identification (UID) button turns on or off the blue light function of the Information UID Button LED and a blue LED on the rear of the chassis.

  • Page 12: Rear View

    Chapter 1: Introduction Information LED Color, Status Description Red, solid, with Power LED blinking Fault detected green Blue and red, blinking at 10 Hz Recovery mode UID has been activated locally to locate the Blue, solid server in a rack environment. UID has been activated using the BMC to locate Blue, blinking at 1Hz the server in a rack environment.

  • Page 13: Power Supply Indicator

    Indicates that the power supply has a warning condition and continues to operate. Indicates that the power supply is plugged in, and is in an abnormal state. The Solid Amber system might need service. Please contact Supermicro technical support. No AC power to modules...

  • Page 14: Top View

    Chapter 1: Introduction Top View Two AIOM Slots Power Supply Modules Two M.2 Ports Single AMD EPYC 9004 Processor 12 DIMM Slots DDR5 Six System Fans Figure 1-4. System: Top View System Features: Top Feature Description AIOM Slots Two AIOM Slots M.2 Slots Two slots for PCIe 3.0 x2 M.2 NVMe (Boot drive only) Power Supply...

  • Page 15: System Architecture

    Chapter 1: Introduction 1.3 System Architecture This section shows the locations of the system electronic components. Riser Card Riser Card RSC-D-6G4 RSC-DR-6G4 Motherboard H13SSW Storage Backplane BPN-NVME5-LB16A-S10 Figure 1-5. Main Component Locations...

  • Page 16: Motherboard Layout

    Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the H13SSW motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard Manual.

  • Page 17: Quick Reference Table

    4-Pin BMC External I C Header (For an IPMI-Supported Card) DIMMA1~DIMML1 DIMM Slots FAN1~FAN6 System Cooling Fans AIOM1~AIOM2 Supermicro® Advanced I/O Module (AIOM) Slots JFP1 Front Control Panel Header 1 LWIO/ RWIO Riser Slots IPMI LAN RJ45 Dedicated IPMI LAN Port...

  • Page 18: System Block Diagram

    Chapter 1: Introduction System Block Diagram Figure 1-7. Chipset Block Diagram Note: This is a general block diagram and may not exactly represent the features in your system.

  • Page 19: Chapter 2 Server Installation

    Chapter 2: Server Installation Chapter 2 Server Installation 2.1 Overview This chapter provides advice and instructions for mounting your system in a server rack. If your system is not already fully integrated with processors, system memory etc., refer to Chapter 3 for details on installing those specific components.

  • Page 20: Rack Precautions

    Chapter 2: Server Installation • This product is not suitable for use with visual display workplace devices according to §2 of the German Ordinance for Work with Visual Display Units. Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them.

  • Page 21: Airflow

    Chapter 2: Server Installation Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.

  • Page 22: Installing The Rails

    Chapter 2: Server Installation 2.4 Installing the Rails There are a variety of rack units on the market, which may require a slightly different assembly procedure. This rail set fits a rack between 25.6" and 33" deep. The following is a basic guideline for installing the system into a rack with the rack mounting hardware provided.

  • Page 23: Installing The Outer Rails Onto The Rack

    Chapter 2: Server Installation Installing the Outer Rails onto the Rack Each end of the assembled outer rail includes a bracket with square pegs to fit into your rack holes. If you have an older rack with round holes, these brackets must be removed, and you must use screws to secure the rail to the rack.

  • Page 24: Installing The Chassis Into A Rack

    Chapter 2: Server Installation 2.5 Installing the Chassis into a Rack Once rails are attached to the chassis and the rack, you can install the server. 1. Pull the middle rail out of the front of the outer rail and make sure that the ball bearing shuttle is locked at the front of the middle rail.

  • Page 25: Removing The Chassis From The Rack

    Chapter 2: Server Installation Removing the Chassis from the Rack Caution! It is dangerous for a single person to off-load the heavy chassis from the rack without assistance. Be sure to have sufficient assistance supporting the chassis when removing it from the rack.

  • Page 26: Installing The Server Into A Telco Rack

    Chapter 2: Server Installation Installing the Server into a Telco Rack To install the server into a Telco (or “open”) type rack, use L-shaped brackets (p/n MCP-290- 00016-0N) on either side of the chassis (four total). 1. Determine how far the server will extend out from the front of the rack. The chassis should be positioned so that the weight is balanced between front and back.

  • Page 27: Chapter 3 Maintenance And Component Installation

    Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.

  • Page 28: Accessing The System

    Chapter 3: Maintenance and Component Installation 3.2 Accessing the System The chassis features a removable top cover for access to the internal components. Removing the Top Cover 1. Unscrew the thumbscrew at the rear of the cover and slide the cover toward the rear. 2.

  • Page 29: Processor And Heatsink Installation

    CPU socket cap is in place and none of the socket pins are bent; otherwise, contact your retailer immediately. • Refer to the Supermicro website for updates on CPU support. Installing the Processor and Heatsink 1. Unscrew the screw #1 holding down the force frame.
  • Page 30 Chapter 3: Maintenance and Component Installation 2. The spring-loaded force frame will raise up after the screw securing it (#1) is removed. Gently allow it to lift up to its stopping position. Force Frame 3. Lift the rail frame up by gripping the lift tabs near the front end of the rail frame. While keeping a secure grip of the rail frame, lift it to a position so you can do the next step of removing the external cap.
  • Page 31 Chapter 3: Maintenance and Component Installation 4. Remove the external cap from the rail frame by pulling it upwards through the rail guides on the rail frame. External Cap 5. The CPU package is shipped from the factory with the carrier frame pre-assembled. Grip the handle of the carrier frame/CPU package assembly from its shipping tray, and while gripping the handle, align the flanges of the carrier frame onto the rails of the rail frame so its pins will be at the bottom when the rail frame is lowered later.
  • Page 32 Chapter 3: Maintenance and Component Installation Note: You can only install the CPU inside the socket in one direction with the handle at the top. Make sure that it is properly inserted into the CPU socket before closing the rail frame plate.
  • Page 33 Chapter 3: Maintenance and Component Installation 8. Gently lower the rail frame down onto the socket until the latches on the rail frame engage with the socket housing and it rests in place. DO NOT force it into place! 9. The force frame is spring loaded and has to be held in place before it is secured. Important: Use a torque screwdriver, set it at 12.5~15.0 kgfcm (10.85~13.01 lbf-in) with a Torx T20 screw head bit, to prevent damage to the CPU.
  • Page 34 Chapter 3: Maintenance and Component Installation 10. Place and re-screw the screw in the middle to the way you removed it. When finished, the force frame will be secure over both the rail frame and CPU package. 11. After the force frame is secured and the CPU package is in place, now you must install the heatsink to the frame.
  • Page 35 Chapter 3: Maintenance and Component Installation 12. Using a diagonal pattern, tighten the six screws down on the heatsink in a clockwise fashion till it is secure. Use a torque screwdriver and set it at 12.5~15.0 kgf-cm (10.85~13.01 lbf-in) with a Torx T20 screw head bit to prevent damage to the CPU socket and heatsink.
  • Page 36 Chapter 3: Maintenance and Component Installation Un-installing the Processor and Heatsink 1. Remove the heatsink attached to the top of the CPU package by reversing the installation procedure. 2. Clean the thermal grease left by the heatsink on the CPU package lid to limit the risk of it contaminating the CPU package land pads or contacts in the socket housing.

  • Page 37: Memory

    The H13SSW supports up to 3TB of ECC DDR5 4800 MT/s speed, RDIMM/LRDIMM/3DS memory in twelve slots. Refer to the table below for additional memory information. Note: Check the Supermicro website for possible updates to memory support. DIMM Population Guide...

  • Page 38: Dimm Module Population Sequence

    Chapter 3: Maintenance and Component Installation DIMM Module Population Sequence There is no specific order or sequence required when installing memory modules. However do keep the following in mind: • Mixed DIMM speeds can be installed. However, all DIMMs will run at the speed of the slowest DIMM.

  • Page 39: Dimm Installation

    Chapter 3: Maintenance and Component Installation DIMM Installation 1. Insert the desired number of DIMMs into the memory slots. See Memory Support for details on memory population guidelines. 2. Push the release tabs outwards on both ends of the DIMM slot to unlock it. Receptive Point 3.

  • Page 40: Motherboard Battery

    Chapter 3: Maintenance and Component Installation 3.5 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery Begin by removing power from the system.

  • Page 41: Storage Drives

    These carriers also help promote proper airflow. Each carrier has a small space on the front to receive a label, orange or purple, to help distinguish SAS/SATA/NVMe from other protocols. Note: Enterprise level hard disk drives are recommended for use in Supermicro servers. For compatible storage drives, see the H13SSW motherboard web page.
  • Page 42 Chapter 3: Maintenance and Component Installation Installing a Drive 1. Position the drive above the carrier with the PCB side facing down and the connector end toward the rear of the carrier. 2. Tilt the drive to insert it onto the two posts on the right inside of the carrier. Locking Clasps Post Figure 3-7.

  • Page 43: Solid State Drives

    Chapter 3: Maintenance and Component Installation M.2 Solid State Drives The motherboard supports two PCIe 3.0 M.2 slots in the M-Key 2280/22110 form factor. Caution: Use industry-standard anti-static equipment, such as gloves or wrist strap, and follow precautions to avoid damage caused by ESD. M.2-C2 M.2-C1 MEGERAC LICENSE...

  • Page 44: System Cooling

    Chapter 3: Maintenance and Component Installation 3.7 System Cooling Fans Six 4-cm counter-rotating fans provide the cooling for the system. Each fan unit is actually made up of two fans joined back-to-back, which rotate in opposite directions. This counter- rotating action generates exceptional airflow and works to dampen vibration levels. Make sure the chassis top cover makes a good seal so air circulates properly through the chassis.

  • Page 45: Air Shrouds

    Chapter 3: Maintenance and Component Installation 5. Place the replacement fan into the vacant space in the housing while checking proper orientation. Ensure the mounting pins are secured in the housing. 6. Connect the fan power cable to the motherboard. 7.

  • Page 46: Power Supply

    • Solid Amber: When illuminated, indicates that the power supply is plugged in, and is in an abnormal state. The system might need service. Please contact Supermicro technical support. Changing the Power Supply Module: 1. Unplug the AC cord from the module to be replaced.

  • Page 47: Aiom Cards

    Chapter 3: Maintenance and Component Installation 3.9 AIOM Cards The system supports up to two advanced input/output module (AIOM) network port cards. AIOM Configurations Slot Mechanical Electrical Small Form Factor, OCP 3.0 PCIe 5.0 x16 Full-height, half-length PCIe 5.0 x16 Figure 3-12.

  • Page 48: Pcie Expansion Cards

    Chapter 3: Maintenance and Component Installation 3.10 PCIe Expansion Cards The system accepts two full-height, half-length expansion cards, mounted on riser cards and brackets. Figure 3-14. Expansion Card Slots in the Chassis Expansion Card Configurations Slot Mechanical Electrical Full-height, half-length PCIe 5.0 x16 Full-height, half-length PCIe 5.0 x16...
  • Page 49 Chapter 3: Maintenance and Component Installation 3. Insert the expansion card into a slot on the riser card while aligning the expansion card backplate with the open slot in the rear of the chassis. Flip the small plastic lever to secure the backplate.

  • Page 50: Cable Routing

    Chapter 3: Maintenance and Component Installation 3.11 Cable Routing 10 SATA (Default) AS -1115CS-TNR 10x SATA(Default) Front cables BPN/Riser Cable Description MB Port and Port SATA 0-3 CBL-MCIO-1243S4Y JMCIO7 SATA 4-7 CBL-MCIO- SATA 8-9 JMCIO8 1227EQS4 Rear PCIe Cable BPN/Riser and Cable Description MB Port...

  • Page 51: Sata/10 Nvme Hybrid

    Chapter 3: Maintenance and Component Installation 10 SATA/10 NVMe Hybrid AS -1115CS-TNR 10x SATA/10x NVMe Hybrid Front cables BPN/Riser and Cable Descrip�on MB Port Port SATA 0-3 CBL-MCIO-1243S4Y JMCIO7 SATA 4-7 CBL-MCIO-1227EQS4 SATA 8-9 JMCIO8 CBL-MCIO-1218M5RE-J NVMe 0-1 JMCIO1 NVMe1 CBL-MCIO-1218M5RE-J NVMe 2-3 JMCIO2...

  • Page 52: Sas/Sata Raid

    Chapter 3: Maintenance and Component Installation 10 SAS/SATA RAID AS -1115CS-TNR 10x SAS/SATA RAID Front cables BPN/Riser and Cable Description AOC Port Port SAS 0-3 CBL-SAST-1276F-100 CN1* SAS 4-7 CBL-SAST-1265F-100 SAS 8-9 CN2* SAS AOC in Riser Slot * Storage AOC Connector Rear PCIe Cable BPN/Riser and Cable...

  • Page 53: Chapter 4 Motherboard Connections

    Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the jumpers, connections and LEDs on the motherboard and provides pinout definitions. Some connections might not be used in this system. A motherboard layout indicating component locations may be found in Chapter 1.

  • Page 54: Headers And Connectors

    Port 80 connection. Use this header to enhance system performance and data security. Refer to the table below for pin definitions. Please go to the following link for more information on the TPM: http://www.supermicro.com/manuals/other/TPM.pdf. Trusted Platform Module Header Pin Definitions...
  • Page 55 Chapter 4: Motherboard Connections USB Ports (USB0/1) There are a total of four USB ports supported on the motherboard. Two are located on the front panel, and two are located on the back panel. Front Panel USB 0/1 (2.0) Pin Definitions Pin# Definition Pin#...
  • Page 56 Chapter 4: Motherboard Connections Power SMB Header (PWRI2C) Power System Management Bus (I C) header monitors power supply, fan and system temperatures. See the table below for pin definitions. Power SMB Header Pin Definitions Pin# Definition Clock Data Alert Ground +3.3V 4-pin External BMC I2C Header A System Management Bus header for IPMI 2.0 is located at JIPMB1.

  • Page 57: Control Panel

    Chapter 4: Motherboard Connections Control Panel JF1 contains header pins for various control panel connections. See the figure below for the pin locations and definitions of the control panel buttons and LED indicators. All JF1 wires have been bundled into a single cable to simplify this connection. Make sure the red wire plugs into pin 1 as marked on the motherboard.
  • Page 58 Chapter 4: Motherboard Connections NMI Button The non-maskable interrupt button header is located on pins 19 and 20 of JF1. Refer to the table below for pin definitions. NMI Button Pin Definitions (JF1) Pin# Definition NMI Switch Ground Power LED The Power LED connection is located on pins 15 and 16 of JF1.
  • Page 59 Chapter 4: Motherboard Connections UID LED The UID LED is on pins 7 and 8 of JF1. Connect the front panel UID LED to this header to indicate when the rear UID switch is turned on. Refer to the table below for pin definitions. UID LED Pin Definitions (JF1) Pin#...

  • Page 60: Input/Output Ports

    See 2.6 for the front panel UID LED header location on JF1. Note: UID can also be triggered via IPMI on the serverboard. For more information on IPMI, please refer to the IPMI User's Guide posted on our website at http://www.supermicro.com...

  • Page 61: Jumpers

    Chapter 4: Motherboard Connections 4.4 Jumpers Explanation of Jumpers To modify the operation of the motherboard, jumpers are used to choose between optional settings. Jumpers create shorts between two pins to change the function associated with it. Pin 1 is identified with a square solder pad on the printed circuit board. See the motherboard layout page for jumper locations.

  • Page 62: Led Indicators

    Chapter 4: Motherboard Connections 4.5 LED Indicators BMC LAN Port LEDs A dedicated BMC LAN is located on the rear I/O panel and has two LED indicators. The LED on the right indicates connection and activity, while the LED on the left indicates the speed of connection.
  • Page 63 Chapter 4: Motherboard Connections Onboard Power OK LED (LED7) LED7 is an onboard power OK LED. When this LED7 is lit, it means the system is turned on, and all the system power rails are ready. When the system is turned off, or any one of the system power rails fail, this LED will turn off.

  • Page 64: Chapter 5 Software

    If you will be using RAID, you must configure RAID settings before installing the Windows OS and the RAID driver. Refer to the RAID Configuration User Guides posted on our website at www.supermicro.com/support/manuals. Installing the OS 1. Create a method to access the MS Windows installation ISO file. That can be a USB flash or media drive.
  • Page 65 Chapter 5: Software 3. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.

  • Page 66: Driver Installation

    ISO file for your motherboard. Download this file to a USB flash or media drive. (You may also use a utility to extract the ISO file if preferred.) Another option is to go to the Supermicro website at www.supermicro.com/products/. Find the product page for your motherboard, and "Download the Latest Drivers and Utilities".

  • Page 67: Superdoctor 5

    5.3 SuperDoctor ® The Supermicro SuperDoctor 5 is a program that functions in a command-line or web-based interface for Windows and Linux operating systems. The program monitors such system health information as CPU temperature, system voltages, system power consumption, fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 68: Ipmi

    There are several BIOS settings that are related to IPMI. Supermicro ships standard products with a unique password for the BMC ADMIN user. This password can be found on a label on the motherboard.

  • Page 69: Chapter 6 Optional Components

    GPU Support Cable Management Arm TPM security module 6.1 Storage Control Cards Supermicro offers controller cards for some storage options. Storage Protocols Supported The storage drive bays can support SATA or SAS. SATA – The default configuration supports SATA drives.

  • Page 70: Gpu Support

    Chapter 6: Optional Components 6.3 GPU Support Only single-width, half-length GPUs are supported. Installation is the same as PCIe expansion cards. GPU Support Quantity Two single-width half-length full-height Power Cable none required Thermal Kit Upgraded fans: six FAN-0163L4 Conditions Supports up to 400W TDP CPU 6.4 Cable Management Arm The system supports a cable management arm (CMA), which keeps the rear cables organized and clear of the rail mechanisms when the system is extended out the front of the rack for...
  • Page 71 Chapter 6: Optional Components Figure 6-2. Installing the Connectors 3. Slide CMA connector #3 forward onto the two posts on the rear of the left middle rail. It snaps into place. 4. For CMA connector #4, align the metal tabs with the slots on the rear of the left outer rail and push it forward.

  • Page 72: Tpm Security Module

    The JTPM1 header is used to connect a Trusted Platform Module (TPM). A TPM is a security device that supports encryption and authentication in storage drives. It enables the motherboard to deny access if the TPM associated with the drive is not installed in the system. Details and installation procedures are at: http://www.supermicro.com/manuals/other/TPM.pdf. • AOM-TPM-9670V...

  • Page 73: Chapter 7 Troubleshooting And Support

    Chapter 7: Troubleshooting and Support Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by the Products option. •...

  • Page 74: Baseboard Management Controller (Bmc)

    Security Center for recent security notices Supermicro Phone and Addresses 7.2 Baseboard Management Controller (BMC) The system supports the Baseboard Management Controller (BMC). BMC is used to provide remote access, monitoring and management. There are several BIOS settings that are related to BMC.

  • Page 75: Before Power On

    Chapter 7: Troubleshooting and Support Before Power On 1. Check that the BMC Heartbeat (LED1) is blinking before the motherboard is turned on. 2. Check that the Onboard Power OK (LED7) on the motherboard is on. 3. Make sure that the power connector is connected to your power supply. 4.

  • Page 76: System Boot Failure

    Chapter 7: Troubleshooting and Support System Boot Failure If the system does not display POST (Power-On-Self-Test) or does not respond after the power is turned on, check the following: 1. Clear the CMOS settings by unplugging the power cord and contacting both pads on the CMOS Clear Jumper (JBT1).
  • Page 77 Chapter 7: Troubleshooting and Support Note: Refer to the product page on our website at http://www.supermicro.com for memory and CPU support and updates. 1. HDD support: Make sure that all hard disk drives (HDDs) work properly. Replace the bad HDDs with good ones.

  • Page 78: Bios Error Beep (Post) Codes

    When BIOS performs the Power On Self Test, it writes checkpoint codes to I/O port 0080h. If the computer cannot complete the boot process, a diagnostic card can be attached to the computer to read I/O port 0080h (Supermicro p/n AOC-LPC80-20). For information on AMI updates, please refer to www.ami.com/products/.

  • Page 79: Crash Dump Using Ipmi

    In the event of a processor internal error (IERR) that crashes your system, you may want to provide information to support staff. You can download a crash dump of status information using IPMI. The IPMI manual is available at https://www.supermicro.com/manuals/other/ BMC_IPMI_X13_H13.pdf. Check IPMI Error Log 1.

  • Page 80: Uefi Bios Recovery

    Warning: Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.
  • Page 81 USB flash or media drive. Note 1: If you cannot locate the "Super.ROM" file in your drive disk, visit our website at www.supermicro.com to download the BIOS package. Extract the BIOS binary image into a USB flash device and rename it "Super.ROM" for the BIOS recovery use.
  • Page 82 Chapter 7: Troubleshooting and Support Note: At this point, you may decide if you want to start the BIOS recovery. If you decide to proceed with BIOS recovery, follow the procedures below. 4. When the screen as shown above displays, use the arrow keys to select the item "Proceed with flash update"...
  • Page 83 Chapter 7: Troubleshooting and Support 7. Press <Del> continuously during system boot to enter the BIOS Setup utility. From the top of the tool bar, select Boot to enter the submenu. From the submenu list, select Boot Option #1 as shown below. Then, set Boot Option #1 to [UEFI AP:UEFI: Built-in EFI Shell]. Press <F4>...
  • Page 84 Chapter 7: Troubleshooting and Support Note: Do not interrupt this process until the BIOS flashing is complete. 9. The screen above indicates that the BIOS update process is complete. When you see the screen above, unplug the AC power cable from the power supply, clear CMOS, and plug the AC power cable in the power supply again to power on the system.

  • Page 85: Cmos Clear

    Chapter 7: Troubleshooting and Support 7.7 CMOS Clear JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS. To Clear CMOS 1.

  • Page 86: Where To Get Replacement Components

    7.9 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: www.supermicro.com. Click the "Where to Buy"...
  • Page 87 During the warranty period, contact your distributor first for any product problems. 7.11 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. To provide feedback on our manuals, please email us at techwriterteam@ supermicro.com.
  • Page 88 San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.
  • Page 89 Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 90 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 91 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 92 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 93 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 94 Appendix A: Warning Statements Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components (except for hot-swap components). 電源切断の警告...
  • Page 95 Appendix A: Warning Statements ‫אזהרה מפני ניתוק חשמלי‬ ‫!אזהרה‬ ‫יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק‬ ‫.לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים‬ ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت...
  • Page 96 Appendix A: Warning Statements Attention Seul le personnel autorisé et le personnel de maintenance qualifié doivent être autorisés à installer, remplacer ou entretenir cet équipement.. !‫אזהרה‬ ‫.יש לאפשר רק צוות מורשה ואנשי שירות מוסמכים להתקין, להחליף או לטפל בציוד זה‬ ‫.ينبغي...
  • Page 97 Appendix A: Warning Statements Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
  • Page 98 Appendix A: Warning Statements Battery Handling Warning! There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 99 Appendix A: Warning Statements ‫هناك خطر من انفجار يف حالة اسحبذال البطارية بطريقة غري صحيحة فعليل‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리가 올바르게 교체되지 않으면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제 조사에서...
  • Page 100 Appendix A: Warning Statements ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 101 Appendix A: Warning Statements Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 102 Appendix A: Warning Statements ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스 작업 시 주의하십시오. Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is.
  • Page 103 Appendix A: Warning Statements ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 104 Appendix A: Warning Statements Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 105 Appendix A: Warning Statements Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 106 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
  • Page 107 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro.
  • Page 108 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...
  • Page 109 Appendix B: System Specifications Appendix B System Specifications Processors Single AMD EPYC™ 9004 Series Processor Chipset System on Chip BIOS AMI BIOS, ACPI 3.0 or later, PCI firmware 4.0 support, BIOS rescue hot-key, SPI dual/quad speed support, RTC (Real Time Clock) wakeup, and SMBIOS 3.0 or later Memory Twelve DIMM slots to support up to 3 TB ECC DDR5-4800 MT/s memory...
  • Page 110 Appendix B: System Specifications Power Supply Model: PWS-860P-1R2, 860W redundant modules, 80Plus Platinum level* *Full redundancy based on configuration and application load AC Input 800W: 100-127Vac / 9A-7.5A / 50-60Hz 860W: 200-240Vac / 6A-4.5A / 50-60Hz +12V Max: 66.6A / Min: 0A (100Vac-127Vac) Max: 71.6A / Min: 0A (200Vac-240Vac) 5V SB Max: 4A / Min: 0A...
  • Page 111 Appendix B: System Specifications Applied Directives, Standards EMC/EMI: 2014/30/EU (EMC Directive) Electromagnetic Compatibility Regulations 2016 FCC Part 15 Subpart B ICES-003 VCCI-CISPR 32 AS/NZS CISPR 32 BS/EN55032 BS/EN55035 CISPR 32 BS/EN 61000-3-2 BS/EN 61000-3-3 BS/EN 61000-4-2 BS/EN 61000-4-3 BS/EN 61000-4-4 BS/EN 61000-4-5 BS/EN 61000-4-6 BS/EN 61000-4-8...

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