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Solve Network Troubles with The Printer's Diagnostic
Functions
•
• If the printer and wireless router are connected or the printer and computer are connected by USB cable
but you cannot print:
Change to Offline (Windows)
•
• In other cases than above:
Cannot Find Printer on Network/Cannot Print
Cannot Connect to Printer through Wireless Direct
Cannot Find Printer on Network/Cannot Print
Printing Out Network Settings Information:
Note
•
•
indicates descriptions related to Wi-Fi.
indicates descriptions related to wired LAN.
Follow the procedure below to print out the network settings information.
Check that printer and wireless router are turned on.
Step 1
Turn the wireless router back on.
Wait about five minutes and then turn the printer back on.
Check your devices (e.g. computer/smartphone/tablet) are connected to
Step 2
Internet.
Make sure that devices and the wireless router are connected to via Wi-Fi or Wired LAN, and that the Internet
can be used without problems.
Make sure the printer's Wi-Fi setting is enabled and the
Step 3
displayed.
Make sure the printer's Wired LAN setting is enabled and the
displayed.
Move the printer and device (computer/smartphone/tablet) closer to the
Step 4
wireless router.
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icon is
icon is
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