Table of Contents
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Troubleshooting
If a problem occurs, you may be able to easily correct it yourself. The following table describes some common
issues and their most likely solutions. Please refer to the table before calling technical support.
Error
System is not receiving power or
is not powering up.
Mouse not detected by system.
Possible Causes
Cable from power adapter is
loose or is unplugged.
Cables are connected, but
system is not receiving sufficient
power.
Mouse cable is not firmly
connected to the system.
Mouse is not connected to the
system.
System needs to be reset.
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Solutions
1. Confirm that all cables are
connected correctly.
2. Confirm that the power
adapter is securely connected
to the back of the unit.
1. Confirm that the system is
powered ON (LED indicators
on the front should be ON).
2. If the unit is connected
through a power bar or surge
protector, try bypassing the
bar and connecting the power
directly to the wall outlet.
3. Confirm that there is power at
the outlet.
4. Connecting the power cable
to another outlet.
5. Test the outlet with another
plugged device (such as a
phone charger).
Firmly connect the mouse cable
to the USB Mouse port on the
front panel.
Power off the system
(disconnect power cable). Firmly
connect a USB mouse to the
USB Mouse port on the front
panel of the system. Reconnect
the power cable to the DC 19V
port on the real panel.
- Quick Links:
- Specifications
- Connecting Your System
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Table of Contents
Need help?
Do you have a question about the WNIP2 Series and is the answer not in the manual?
Questions and answers
Used NVR password reset on mother board
The Night Owl WNIP2 Series does not allow password resets directly from the Wi-Fi NVR. To reset the password, you must use the Night Owl Protect App. Download the app from the Apple App Store or Google Play Store, create an account if you haven't already, and follow the app's instructions for password reset.
This answer is automatically generated
@Mr. Anderson it says it will send me email but it's not my email I bought on eBay
I have a WNIP2 system at my work and the manager that set up our system is no longer employed here. I set up an account myself but when I try to add system, it tells me it's already exists. How can I get the system released from his user name so I can add it to mine?