Vodavi Telenium IP User Manual page 69

Application-Based Selling
(The next step is a company tour. Pay careful attention to the following:)
Feature or Activity
Headsets
Wireless phones
Overhead paging
Paging through handsets
Old equipment
New equipment
Cubicles
Therapeutic chairs
Telephone lists
Maps of territories or customers
Listen to the operator
Listen for ringing telephones
December, 2005
mobility ▪ presence ▪ collaboration ▪ convergence
What to watch and listen for. . .
Reason
Indication of high call volume area.
Indication of employee health issues.
Need for mobility. Look for current application
or new one if not used.
Look for current application or new one if not
used. Consider and comment on quality.
Look for current application or new one if not
used. Consider and comment on quality.
Might indicate reluctance to spend money on
technology.
Might indicate awareness of new technology
and willingness to spend.
Indication of potential telephone users.
Indication people are seated for long periods of
time and that the company cares.
Indication of commonly dialed numbers-ask if
speed dials are used and how easy they are to
set up and use.
Ask what the maps represent and how these
customers/reps are serviced.
Are these remote offices, how are they
connected for voice/data (VoIP).
Observe busy times and ask questions about
heavy phone users.
Indication of people not being where they are
supposed to be.
Indication of poor or non-existent policy on the
use of voice mail.
Vodavi Telenium
67
IP
Product Guide