Vodavi Telenium IP User Manual page 55

Applications Showcase
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Incoming calls to ezAttendant are displayed in the Queue window with Caller ID and queue time.
When answered, the call information is shown in the Active Call window with additional
information from comparison to the ezAttendant Phone Book database. ezAttendant can run in
the background, while other Windows applications are used. When a call is received while
"minimized", ezAttendant delivers the call in a pop-up window so the attendant may answer and
activate the ezAttendant screen by with a mouse click.
Transferring the call can be as simple as 'clicking' a button in the Station window or, entering a
station number or name in the search box. Matches to the search entry displays detail from the
IP
Internal User Phone Book database and status from the Telenium in the Information window.
The Schedule window displays schedule information for the station from a public MS Outlook
database and any active Text Message is displayed in the System Text Message window.
Selecting the arrow button places a call to the selected user for transfer.
On screen buttons give easy access to commonly needed Attendant features such as Park,
Paging, Camp on, Forward, Hold, Conference, etc. ezAttendant affords access through the
TeleniumIP to send SMS (Short Message Service) messages to other system users with an LCD
SP
multi-button phone, Nomad Phone or ezAttendant. The ezAttendant user can select recipients
from the ezAttendant databases (Phone Book, Log View or System Speed Dial) or, with the
Keypad popup window, dial a number for ad-hoc calling.
ezAttendant maintains a database of External contacts which is accessed in the Station window
Phone Book View. Entries in the Phone Book can be added, edited, search and used to place
calls. The Phone Book is stored as either an MS Access file and is linked to the user Outlook,
Goldmine or ACT! database using the import/export Tool.
IP
ezAttendant monitors and can log all external call activity of the Telenium as well as internal
calls to/from the ezAttendant. This Log is shown in the Station window as the Log View in place
of the Station Field or Phone Book View. As with other ezAttendant databases, entries can be
searched and used to place calls.
Benefits
Through the use of ezAttendant with Centralized Attendant service, Mabel's Labels is able to
provide a higher degree of customer satisfaction than they could if they had three attendant
positions in three locations. With a single point of contact for all call activity, the attendant is able
to "see" the status of all users on the network, thus assisting the calling party with routing the
call to an alternate person if the party requested is unavailable.
With one attendant, costs are contained by not having to staff the additional sites with multiple
administrative personnel. The entire networked location can be covered using the existing staff.
Convergence
Take full advantage of today's technology by using
OneLook® to make your messages easier to manage.
IP
December, 2005 Vodavi Telenium Product Guide
mobility ▪ presence ▪ collaboration ▪ convergence