Vodavi Telenium IP User Manual
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Vodavi Telenium IP User Manual

Vodavi telenium ip: user guide
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  • Page 1 P/N: 3850-00...
  • Page 3 This information is considered accurate as of the date of printing but is subject to change without notice. Telenium , OneLook, ChalkTalk are registered trademarks of Vodavi Technology, Inc. Certain other terms used in this guide are trademarked. All rights belong to the respective trademark owners and are hereby acknowledged.

  • Page 5: Table Of Contents

    Companion CD Contents ... 4 Introducing Telenium Generation Three ... 7 The Vodavi Commitment to IP Technology... 8 Telenium Industry Recognition... 9 Telenium : Mobility ▪ Presence ▪ Collaboration ▪ Convergence ... 10 The Telenium Communications Infrastructure ... 15 System Components ... 16 Telenium distributed architecture ...

  • Page 6: Companion Cd Contents

    Companion CD Contents On the CD that accompanies this product guide, you will find the following tools: The following documents are provided in Adobe PDF format This guide Telenium Quick Reference cards for IP7000 phones Technical documentation As well as the following files Product logos IP7000 and NomadIP phone product photos Customer PowerPoint presentation...
  • Page 7 Introduction...

  • Page 9: Introducing Telenium Generation Three

    You need a solution that offers straightforward installation, flexible architecture, and a variety of ways for the customer to connect to clients and associates. December, 2005 Vodavi Telenium Product Guide mobility ▪ presence ▪ collaboration ▪ convergence...

  • Page 10: The Vodavi Commitment To Ip Technology

    So when the customer asks “What will IP convergence do for me?” what does Vodavi say? In this guide, we will demonstrate how a small-to- mid-sized company can deploy the types of features and solutions which used to be available only to companies with large-enterprise budgets.

  • Page 11: Telenium Ip Industry Recognition

    Most recently, Telenium was recognized as a 2004 Product of the Year. Vodavi is also proud to have received the Product of the Year award for 2002 from Internet Telephony Magazine for the initial release of Telenium , Vodavi’s first LAN- based business communications system.

  • Page 12: Telenium Ip : Mobility â–ª Presence â–ª Collaboration â–ª Convergence

    December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence soft phone for Windows to your laptop for when you phone with a text message to let Vodavi Telenium Product Guide...
  • Page 13 Use Power over Ethernet (PoE) to ensure that your phones are protected by the same backup power supply as your systems. December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence PC- or notebook-based solution and a Web Vodavi Telenium Product Guide...
  • Page 15 Telenium Communications Infrastructure...

  • Page 17: The Telenium Ip Communications Infrastructure

    * Telenium modules and phones can function in a Gigabit Ethernet environment, but they require 10/100-BaseT Fast Ethernet connections to access the network. December, 2005 Vodavi Telenium Product Guide mobility ▪ presence ▪ collaboration ▪ convergence...

  • Page 18: System Components

    Use any high-speed LAN infrastructure meeting the necessary specifications. Add modules without taking down the system. Apply firmware upgrades remotely. December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence system use the Local Area Network (LAN) ’s distributed architecture: Vodavi Telenium Product Guide...

  • Page 19: Telenium Ip Telephones

    Data Sheets section of this guide. December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence Telenium telephones Full Backlit Soft Duplex Display Keys Speaker 2x24 None 3x24 9x32 (matrix) 2.5mm Flex headset Buttons Port 802.3af jack Vodavi Telenium Product Guide...

  • Page 20: Nomad Ip Wireless Ethernet Phone

    Ethernet phone The new wireless Nomad telephone offers you an unprecedented level of mobility from Vodavi. Roam within your enterprise’s wireless LAN, while enjoying full access to Telenium features. Receive message waiting indicators for voice mail and callback requests, and even program flex keys for the associates that you call most often.
  • Page 21 Manage the customer experience when accessing your business December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence Call Processor ’s Call Processor handling up to 70 or 250 Networking Module protocol, and DTMF detection. Vodavi Telenium solution: is used to Product Guide...
  • Page 22 Loop-Start PSTN Module system—plug and play. Add as many as T1-PRI Module system—plug and play. Add as many as needed, line resources for other purposes. Same module for PRI system—plug and play. May be used to support Vodavi Telenium Product Guide...
  • Page 23 An integrated router with DHCP server provides addressing and network access for PCs, printers or other LAN devices. December, 2005 Vodavi Telenium Product Guide mobility ▪ presence ▪ collaboration ▪ convergence...
  • Page 24 MFIM/E’s reserved slot location. Traditional champ connectors off the back of cabinet may be used if desired. Hinged swing-out wall mount available. Collaboration Avoid the drive across town—have a face-to-face meeting using Nomad December, 2005 Vodavi Telenium Product Guide mobility ▪ presence ▪ collaboration ▪ convergence...
  • Page 25 PC, printer, single-line phone or fax, analog CO line connection. Integrated NAT/NAPT router for PC support. Power fail transfer to PSTN line, WAN failover to PSTN. Web-based administration. ISDN-BRI and analog DID modules are also available. Vodavi Telenium services to Product Guide...
  • Page 27 Applications Showcase...

  • Page 29: Applications Showcase

    The cost of the Nomad and the wireless LAN antennas is a onetime acquisition cost, as opposed to a recurring monthly charge when using a cellular phone solution. December, 2005 Vodavi Telenium Product Guide mobility ▪ presence ▪ collaboration ▪ convergence...

  • Page 30: Nomad Sp Soft Phone For Windows

    PC, there is no need for an additional phone set with Jill’s office extension with the Linked Station feature. is a fully-featured Telenium phone, text messaging between features from a remote installed on her system. ‘s extension Vodavi Telenium Product Guide...

  • Page 31: Product Features

    Short Message (text) Service Voice Recording Manager E-mail with MS Outlook Flex button labels Incoming call pop-up window * for Remote mode, additional networking/VoIP channels may be needed. December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence Vodavi Telenium Product Guide...

  • Page 32: System Requirements

    Local Area Network, do not support automatic 9-1-1 emergency location requirements. When using in Remote locations, always have a separate connection to the Public Switched Telephone Network for emergency dialing. Convergence Simplify your operation by unifying voice mail, email, instant messages, December, 2005 mobility ▪...
  • Page 33 December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence Nomad is packed with convenience features Flex buttons with labeling Phone book import from contacts database Personal Dialer desk phone, and more: phone. A complete telephony solution for Vodavi Telenium Product Guide...
  • Page 34 Set forwarding options with a mouse click Voice Recording Manager – Record and playback, add comments, email as WAV file App Note: Use the Linked Station feature to let Nomad share the same extension as your desk phone. Vodavi Telenium Product Guide...

  • Page 35: Nomad Vp Video Phone

    Collaboration Meet with associates anywhere, anytime via video and file collaboration. December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence is a cost- to share the files that they use, and Vodavi Telenium Product Guide...
  • Page 36 Remote mode will utilize an external VoIP channel, as will any Telenium phone in Remote mode. December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence software and User’s Guide seat on the Telenium endpoints as needed, up to the maximum Vodavi Telenium system Product Guide...
  • Page 37 Note: Telenium devices, when used outside of the system’s Local Area Network, do not support automatic 9-1-1 emergency location requirements. When using in Remote locations, always have a separate connection to the Public Switched Telephone Network for emergency dialing. December, 2005 mobility ▪...

  • Page 38: Nomad Pda Phone

    Calls that cannot be answered which result in voice mail may be retrieved via dialing into voice mail, or using an email application on the PDA. December, 2005 Vodavi Telenium Product Guide mobility ▪ presence ▪ collaboration ▪ convergence...

  • Page 39: Multi-Site Networking

    Convergence You already maintain a notebook PC for every salesperson. Nomad is a low-cost option for providing full, integrated communications for road warriors. December, 2005 Vodavi Telenium Product Guide mobility ▪ presence ▪ collaboration ▪ convergence...
  • Page 40 Mobility Stay in touch with your key employees while they are traveling December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence Networking Features Vodavi Telenium Product Guide...
  • Page 41 Increase efficiency and lower costs do deploy Unified Messaging by centralizing voice mail on one PathFinder server Use a centralized attendant to enable one operator or receptionist to manage calls for multiple locations December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence Networking Features no additional license charge. Vodavi Telenium Product Guide...

  • Page 42: Built-In Voice Mail With Auto Attendant

    4. Hear directions to the company’s location via announcement #5 Benefits Voice mail is included at no additional charge Auto attendant functions are included Customer Call Routing menus are supported by the Auto Attendant December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence Vodavi Telenium Product Guide...

  • Page 43: Remote Services Gateway Module

    Telenium Collaboration Your business works because of your people. Give them December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence employing the system’s VoIP channels to communicate the tools to work effectively together. services. Vodavi Telenium Product Guide...
  • Page 44 The IP phone is useless in this situation, but both network failover and power loss failover are dealt with, if there is an SLT phone connected. December, 2005 Vodavi Telenium Product Guide mobility ▪ presence ▪ collaboration ▪ convergence...

  • Page 45: Mobile Extension

    , and is allowed to originate outbound and intercom calls from the cell phone through the Telenium ’s lines. The calls appear to come from the project manager’s extension, not from an external number. December, 2005 Vodavi Telenium Product Guide mobility ▪ presence ▪ collaboration ▪ convergence...
  • Page 46 ▪ presence ▪ collaboration ▪ convergence Mobile Extension system App Note: Mobile Extension keeps you within your clients’ reach via a single phone number. Now all business calls can be tracked with call accounting and reporting. Vodavi Telenium Product Guide...

  • Page 47: Hot Desk

    The solution? Provide the ability to have multiple users share a common telephone during the time they are in the office. Instead of incurring the expense associated with multiple cubicles and telephony products that would remain unused for most of the time, the end user can provide a single phone in a single cubicle that is shared by multiple sales persons.

  • Page 48: Call Center With Automatic Call Distribution

    ACD calls in queue message Auto UCD-unavailable service ACD calls in queue display ACD calls in queue page alert Empower your call center agents with the best ACD features available from Vodavi. December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence ACD wrap-up button ACD agent unavailable &...

  • Page 49: Discovery Manager

    Discovery Manager Build your Call Center around Telenium with Advanced ACD features—maximize the customer benefits by including Vodavi Discovery Manager. Discovery Manager Overview Discovery Manager is a Windows-based software management tool that helps supervisors monitor and effectively manage call activity. It provides real time, visual feedback on agent activity, displays queue status and cumulative statistics.
  • Page 50 With Discovery Manager you can tap into a wealth of information about your business to help you analyze efficiency and make sound management decisions. December, 2005 Vodavi Telenium Product Guide mobility ▪ presence ▪ collaboration ▪ convergence...
  • Page 51 • Discovery Manager - Historical Reporting Package –Reporter (Discovery Manager Plus) • Discovery Manager - Configuration Interface -Configurator • Discovery Manager Wallboards (traditional and inView LAN) Discovery Manager Data Flow: December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence Vodavi Telenium Product Guide...
  • Page 52 Applications Showcase Example converged voice/data network with Discovery Manager Server December, 2005 Vodavi Telenium Product Guide mobility ▪ presence ▪ collaboration ▪ convergence...
  • Page 53 Calls In Queue Graph Window DID Group Statistics Window DID Statistics Window Extension Group Statistics Window See the documentation and literature on Vodavi Discovery Manager for additional detailed information. December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence Extension Statistics Window...

  • Page 54: Ezattendant With Centralized Attendant Service

    The alternative List View includes status icons for all users in a spreadsheet-style list which can be viewed, edited, searched and used for placing calls. December, 2005 Vodavi Telenium Product Guide mobility ▪ presence ▪ collaboration ▪ convergence...
  • Page 55 The entire networked location can be covered using the existing staff. Convergence Take full advantage of today’s technology by using OneLook® to make your messages easier to manage. December, 2005 Vodavi Telenium Product Guide mobility ▪ presence ▪ collaboration ▪ convergence...
  • Page 56 Retail Auto dealerships Manufacturing Inbound call center Remote Services Gateway [RSGM] Small office/home office worker Networking Multi-location enterprises Mobile Extension Account manager Medical professional Operations manager Construction superintendent Real estate agent Broker Discovery Manager Call center Vodavi Telenium Product Guide...
  • Page 57 Application-Based Selling...

  • Page 59: Sales Process: Application-Based Selling

    A real world view of how to successfully apply meaningful sales tactics to achieve the result you want – CLOSING THE SALE! December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence Most importantly… Vodavi Telenium Product Guide...
  • Page 60 At the initial customer meeting, begin to build the foundation… This meeting may be held with the key decision maker such as the President/CEO. The following questions will assist in this effort. December, 2005 Vodavi Telenium Product Guide mobility ▪ presence ▪ collaboration ▪ convergence...

  • Page 61: General Benefit Statement

    Contact Position General Benefit Statement The reason we are here today is to determine whether Vodavi’s solutions can help be more profitable and your people more productive and efficient. To do this, Publishing Group we need to cover four areas: Agenda a) First, I need to learn as much as possible about MiniVoice Publishing Group.
  • Page 62 (Draw a correlation between their strengths and what you hope to achieve by selling him the telephone system – i.e. he hopes to retain subscribers. The sales rep will later point out that by reducing abandoned calls, being easily accessible with Unified Messaging and presence or mobility features, he will improve customer service and ultimately customer retention).
  • Page 63 Do you rely heavily on your telephone system to conduct daily business operations? It’s our lifeline. Like I said, the Internet is becoming a key channel but the telephone is the main way we conduct business.
  • Page 64 What budget? We typically don’t plan things that way. (Many times, companies do not allocate a set budget for their communications . Stress the importance of having a reliable system since the telephone is his equipment lifeline. Upsell quality versus price.) 12.
  • Page 65 PC network’s DHCP services without conflicts. Even better, one network jack can be used for each desktop to service the telephone and PC. For new buildings, this saves on wiring cost and features a simplified layout.) December, 2005 mobility ▪...
  • Page 66 Telenium ’s system architecture was designed with a long future in mind. The phones and systems will have features added in software, making future Vodavi features available without replacing hardware. Today the Telenium 300 ports, and future versions will still be compatible with the current phones since they are upgradeable in software.)
  • Page 67 This is also a good opportunity to mention the ezAttendant PC-based console). December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence SP/VP ,, Nomad , PathFinder with OneLook UM. Upsell SP/VP , PathFinder with OneLook UM and Text-to- Vodavi Telenium Product Guide...
  • Page 68 Since one of his goals is customer service/retention, showing him how Discovery Manager, and PathFinder complaints, and help reach the sales goal.) December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence networking.) can help to alleviate or reduce the above Vodavi Telenium Product Guide...
  • Page 69 (VoIP). Observe busy times and ask questions about heavy phone users. Indication of people not being where they are supposed to be. Indication of poor or non-existent policy on the use of voice mail. Vodavi Telenium Product Guide...

  • Page 70: Return On Investment Example

    At this stage, Vodavi product features are tied to solving the customer’s problems, increasing revenue or service levels, and moving toward the customer’s goals.
  • Page 71 The Vodavi Difference...

  • Page 73: What Makes The Vodavi Telenium

    Vodavi Communications built its business and its reputation by providing digital switches, phones, and voice messaging systems to a market that is very focused on value. Vodavi’s expertise lies in creating some of the industry’s most feature-rich systems at great prices. This has resulted in a culture that develops communications solutions with enterprise-class features, that are affordable to small and medium businesses.

  • Page 74: Some Ip Telephony Myths Exposed

    The Vodavi Difference Some IP Telephony Myths Exposed Vodavi believes that to make well-informed decisions about their communications technology, customers need to be armed with accurate information. Myth: IP Telephony solutions are always more expensive than alternative TDM solutions. False.
  • Page 75 The Vodavi Difference Myth: IP-based systems cannot be kept secure from threats. False. Network managers already have the burden of providing security for the servers, computers, and other devices on the LAN and WAN. Keeping intruders or unauthorized internal personnel out of critical systems is done the same way for network-based phone systems as it is for email and database servers.
  • Page 76 False. While this may be true for some LAN-based telephony systems, Vodavi’s Telenium developed from the ground up as a business communications solution. This sets it apart from the type of product that is actually a router or Ethernet switch with some calling features added to it.
  • Page 77 Technical Data...

  • Page 79: Technical Data

    Station Hunt/ACD Group Members Station Hunt Groups Station Speed Dial System Speed Dial System Speed Dial Groups VSF mailboxes VoIP Networking Ports Vodavi Telenium 300-port system for 50-250 users 10 (48 digits) 10000 100 (48 digits) 3000 (48 digits) Product Guide...

  • Page 80: Network Protocols And Standards

    Min 200 hrs, depends on HDD space Connections to system (ports) 8-16 Fax ports 4 maximum (via fax modems) Unified messaging protocols POP3 IMAP4 SMTP VPIM December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence IPSec* Vodavi Telenium Product Guide...

  • Page 81: Standards Implementation

    When some packets do not arrive, there are gaps in the audio stream. Because voice is a real-time application, the missed packets will not be retransmitted. Vodavi Telenium Product Guide...

  • Page 82: Quality Of Service Requirements

    Older equipment – can add latency by requiring that frames be broken into smaller units before transmission to the next point on the route December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence 697.6 1046.4 1395.2 (G.711) 262.44 349.92 (G.723.1) Vodavi Telenium Product Guide...

  • Page 83: Network Bandwidth Calculation

    Bandwidth (bps) = (58 + 48) x (1000 / 60) x 8 = 14133.33 = 14.13 kbps - However, Telenium devices do not allow 60 msec or higher packetization for G.723.1 because the voice delay becomes too high. December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence Default) Default) Vodavi Telenium Product Guide...
  • Page 84 MTU. This may cause problems in some PPP oE environments, because PPPoE encapsulation needs additional bytes for its own header infor mation. December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence devices is less than 1024 bytes. In most Vodavi Telenium Product Guide...

  • Page 85: Pre-Installation Site Checklist

    Is Unified Messaging desired? If so, obtain details of the customer’s email systems. Obtain or create a diagram of the customer’s existing network (if not a green field installation). Include IP addresses for all subnets, routers, and servers. December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence Vodavi Telenium Product Guide...
  • Page 87 PathFinder...

  • Page 89: Pathfinder Ip Unified Messaging Server

    ▪ presence ▪ collaboration ▪ convergence Log Files Storage Mailbox options via Web interface Menu Routing Message Forwarding Message Options ( urgent, confirmation Message Wait Light Multiple Greetings per mailbox Password Protection Personal Operator Port Upgrades Reply to Messages Reports Vodavi Telenium Product Guide...
  • Page 90 Networking multiple voice mail systems with VPIM Capacities PathFinder is available in eight, twelve or sixteen ports. Optional Module: OneLook® Unified Messaging Vodavi OneLook® Includes: • Voice messages in your email inbox • Fax mail in your email box •...

  • Page 91: Technology Showcase: Onelook® Unified Messaging

    PathFinder December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence can use to get voice mails into SMTP server push to send messages into its mailboxes. If the to send. Vodavi Telenium Product Guide...
  • Page 92 Voice email messages only get placed into the client’s email Inbox when the PC client is running and able to poll the PathFinder December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence POP3 Client pull over the network. Vodavi Telenium Product Guide...
  • Page 93 A separate folder for voice messages is needed in the mailbox. They do not get deposited into the main Inbox, as happens with the other two methods. December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence over the network. Vodavi Telenium Product Guide...
  • Page 94 PathFinder Data Sheet Vodavi’s VVM Player desktop application An option for managing OneLook messages from the PC is the Vodavi Voice Mail Player (VVM Player). This is a lightweight software program that is included with OneLook. VVM Player data flow: December, 2005 mobility ▪...
  • Page 95 PathFinder • Can still playback messages that have been delivered into email box if PathFinder cannot be reached December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence over the network. via the network Vodavi Telenium Product Guide...
  • Page 96 A computer system which provides data services to end users via their PCs, wireless PDAs, IP phones, or other network devices. b. A software application on such a computer system, which provides data services to clients. For example, Vodavi’s PathFinder POP3 email server, Telnet server, Text-to-Speech engine, etc. Client –...
  • Page 97 Frequently-Asked Questions...

  • Page 99: Teleniumip Faq

    SLT gateways. Q. Can Vodavi’s Triad or infinite digital phones be used with Telenium A. No. Vodavi’s IP display phones provide full digital features. Existing Vodavi digital phones will not work with Telenium Q. Are other manufacturers’ IP phone handsets compatible with Telenium A.
  • Page 100 To that end, Vodavi is pleased to publish our test results in helping to determine which Access Point products you should select. For access points not on our list, we recommend verifying compatibility before installing the equipment on site.
  • Page 101 Q. Can I migrate messages and prompts to the PathFinder A. No, there is no way to export messages from the built-in voice mail to PathFinder December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence or an external analog voice Vodavi Telenium Product Guide...
  • Page 102 Q. Which dealers are authorized to sell Telenium A. Telenium Certified dealers can sell Vodavi Communications’ Telenium your Vodavi Sales Manager, or your Inside Sales representative for specifics on training and certification requirements. Q. How does a dealer become Telenium A.
  • Page 103 Appendices...

  • Page 105: Appendix A: Part Number List

    SHUB8 POWER ETH SWITCH 3832-02 POE8 SWITCH w/UPLINK 3833-00 IP SLT 2-PT GATEWAY (SLTM2) 3833-02 IP SLT 2 PT UPGD (SLTU2) 3834-02 TELENIUM IP 24 PT VOIME 3835-01 TELENIUM IP T1-PRI GW 3836-01 REMOTE SERVICES GATEWAY 3871-00 IP GATEWAY POWER ADAPTOR 3871-01...

  • Page 106: Appendix B - What's New In Generation Three

    ACD calls in queue display ACD wrap-up button Call qualifier codes ACD agent primary/secondary login Call center supervisor and reporting Discovery Manager call center management and reporting [NomadSP/VP] [NomadVP] [New networking features] [New phones] Vodavi Telenium and PathFinder Product Guide...
  • Page 107 Pre-programmed registration of devices while auto-registration switch is off Web-based management of multiple stations for attendants/supervisors December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence New DSS console features 2nd LAN port POE 802.3af-compliant option to power via wall AC adaptor or POE Vodavi Telenium Product Guide...

  • Page 108: Appendix C - Glossary

    Network which some of the network devices are part of the network only for the duration of a communications session. Analog Also Single-Line Telephone. Analog voice technology involves converting spoken sound into Telephone electrical pulses on a wire pair. ANDing In binary arithmetic, a term that is used to describe the addition of two binary numbers.
  • Page 109 A method of enabling multiple computer servers to act as a single server. Clustering may be accomplished via software or hardware. Codec Also called vocoder. Software which converts analog sound or video signals into digital code and vice versa. Customer Premise Equipment December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence Vodavi Telenium Product Guide...
  • Page 110 DSL (Digital Subscriber Line) is a technology for bringing high-bandwidth information to homes and small businesses over ordinary copper telephone lines. xDSL refers to different variations of DSL, such as ADSL, HDSL, and RADSL. Typically, connections will provide from 1.544 Mbps to 512 Kbps downstream and about 128 Kbps upstream.
  • Page 111 G.711 An algorithm designed to transmit and receive A-law and U-law PCM voice at digital bit rates of 48, 56, and 64 Kbps. It is used for digital telephone sets on digital PBX and ISDN channels. (ITU-T Recommendation) G.723.1 This algorithm is for compressed digital audio over POTS lines (Plain Old Telephone Lines).
  • Page 112 This is the ITU-T recommendation for MGCP (Media Gateway Control Protocol), which is an open, standards-based signaling and control protocol for use between circuit switched PSTNs (Public Switched Telephone Networks) and VoIP (Voice Over Internet Protocol) networks. H.323 An ITU-T standard which serves as the umbrella for a set of protocols defining real-time voice and video communications for packet-based networks.
  • Page 113 A computer network that spans a relatively small area. Most LANs are confined to a single building or group of buildings. However, one LAN can be connected to other LANs over any distance via telephone lines and radio waves. A system of LANs connected in this way is called a wide-area network (WAN).
  • Page 114 RF wireless or laser systems. RF wireless at ultra-high frequencies (UHF) and microwave frequencies can carry broadband signals to individual computers at substantial data speeds. December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence Vodavi Telenium Product Guide...
  • Page 115 PSTN Public Switched Telephone Network. Quality Of Service. This is a measure of the telephone service quality provided to a subscriber. It is typically a subjective measurement. It is an easier measure to quantify for digital circuits since you can assign specific error conditions and compare them such as in a LAN or WAN. In networking, QoS refers to a method of managing the quality of the packet delivery based on these QoS measurements.
  • Page 116 Socket A virtual connection using TCP/IP. A socket consists of a host’s IP address plus a port number. Soft Phone A software based application that emulates a telephone, most commonly deployed on PCs and PDAs. SONET Synchronous Optical NETwork. A very high-bandwidth optical network technology carrying circuit-switched frames over fiber.
  • Page 117 They are not as intelligent as routers but are much faster. Also, a computer for switching telephone calls, as in a PBX or key system.
  • Page 118 Web integration for multi-media communications, etc. VOIP Gateway A VoIP trunk gateway is an interface that facilitates the use of plain old telephone service (POTS) equipment, such as conventional phone sets and fax machines, with a voice over IP (VoIP) network.
  • Page 119 (RF) signals rather than through end-to-end wire communication. WTLS Wireless Transport Layer Security (WTLS): The security level for Wireless Application Protocol (WAP) applications. December, 2005 mobility ▪ presence ▪ collaboration ▪ convergence Vodavi Telenium Product Guide...

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