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The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be confirmed or declined. After being
declined, this will not be shown again.
▌Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom-
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to the
maintenance management service, the multime-
dia system reminds you after a certain amount of
time that a service is due. A prompt appears ask-
ing if you would like to make an appointment.
To arrange a service appointment: select Call.
#
After your consent, the vehicle data is trans-
ferred and the Mercedes-Benz customer
centre takes your preferred appointment date.
The information is then sent to your desired
service outlet.
This will contact you to confirm the appoint-
ment and if necessary consult about the
details.
%
If you select
Call later
after the service mes-
sage appears, the message is hidden and
reappears at a later time.
▌Giving consent to data transfer during a
Mercedes me call
Requirements
There is an active Mercedes me call via the
R
multimedia system or the me button in the
overhead control panel (
/
%
The prompt to confirm data transfer does not
appear in all countries.
If the Accident and Breakdown Management serv-
ices are not activated on Mercedes me, the
you want to transfer your vehicle data and the
vehicle's position to the Mercedes-Benz Cus-
tomer Centre to improve the processing of your
request?
message is shown.
%
The exact phrase may differ depending on the
multimedia system installed.
F118 0058 02
Select Yes.
#
The relevant vehicle data is sent automati-
R
cally (
or
Select
#
Only call control data is transmitted
R
(
/
More information on Mercedes me: https://
www.mercedes.me
▌Data transferred during a Mercedes me call
If you initiate a service call using Mercedes me,
data is transferred to enable targeted advice and
page 526).
an efficient service.
The following requirements must be fulfilled for
the transfer of the data:
The vehicle is switched on.
R
Do
The required data transfer technology is sup-
R
ported by the mobile phone network provider.
The quality of the mobile connection is suffi-
R
cient.
MBUX multimedia system 529
page 529).
/
No
and confirm.
page 529).
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