Warranty - Optimus COMPACT Installation And Operating Instructions Manual

17. WARRANTY

1. GUARANTEE CERRTIFICATE
1. OPTIMUS S.A. guarantees that its products are free from material and
manufacturing defects when they are first delivered to the purchaser.
2. In accordance with the conditions outlined here, OPTIMUS S.A. guarantees its
products for two (2) years from the date on which the purchaser acquires the
product. If, within this guarantee period, defects appear which are not due to
factors outlined in section 2, OPTIMUS S.A. shall replace or repair the unit using
equivalent, new or reconstructed replacement parts, as it deems fit. If replacement
parts are applied which improve the unit, OPTIMUS S.A. reserves the right to charge
the client for the additional cost of these components.
3. No guarantee benefits shall be provided other than those cited here.
4. In order to claim the guarantee rights, it shall be an essential requirement to
present the original purchase invoice or the guarantee certificate.
2. GUARANTEE PROVISIONS
1. In the event that the product had to be modified or adapted to comply with
local requirements concerning technical specifications or safety, and if the country
in question is not the country for which the product was originally designed and
manufactured, defects are not considered to be material or manufacturing defects.
Furthermore, the guarantee does not cover the execution of these modifications
or adaptations, regardless of whether or not they have been carried out correctly.
Nor shall OPTIMUS S.A. be responsible for any costs under this guarantee for these
types of modifications.
2. The guarantee shall not entitle the purchaser to inspection or free
maintenance or repair of the unit, particularly if the defects are due to
inappropriate use. Nor do the guarantee rights cover defects in wearing parts that
become worn as a result of normal wear and tear. Wearing parts are, in particular,
potentiometers, switches/keys, and similar parts.
3. The guarantee does not cover defects in the equipment unit caused by:
•
Abuse or incorrect use of the unit for purposes other than those for which it
is intended, in non-compliance with the service and maintenance instructions
specified in the Manual and/or Technical Instructions for the unit.
•
Connection or use of the product in a manner that does not correspond to the
technical or safety requirements of the country in which the unit is used.
•
Installation in conditions other than those indicated in the Manual and/or
Technical Instructions.
•
Deficiency or interruptions in the electricity supply or installation defects
which imply use in abnormal conditions.
•
Damage caused by other equipment units that are connected to the product.
•
The use or installation of Software (programs), interfaces, parts or supplies
not provided and/or not authorized by OPTIMUS S.A.
•
Failure to use the original packaging for transportation.
•
Damage caused by force majeure or other causes not attributable to OPTIMUS
S.A.
4. The following elements are not covered by this guarantee:
•
All plastic surfaces and all parts exposed to outdoor conditions which have
been scratched or damaged as a result of normal or abnormal use.
•
Breakages, knocks, damage due to a fall or scratches caused by moving the
unit in any way.
•
Damage caused by tests, use, maintenance, installation or inappropriate
adjustments, or as a result of any alteration or modification of any kind not
carried out by a Service Authorized by OPTIMUS S.A. in compliance with this
guarantee.
•
Damage to persons or property that might be caused by the improper use of
the equipment, including lack of maintenance.
5. The guarantee shall not be valid whenever the following is observed:
•
Amendments or corrections made to the details of the guarantee certificate
or purchase invoice.
•
Failure to produce the original invoice or the absence of a date on this.
•
Absence of the serial or batch number on the equipment.
COMPACT version 5.2.002 ENG
COMPACT
4ETH
6. The warranty does not cover travel for technical assistance, except for those
caused by incidents that occurred during the first three months.
7. In the case of personal computers, the guarantee will not cover the
elimination of computer viruses, the restoration of programs damaged by these or
the reinstallation of the disk following its deletion.
8. The rights of this guarantee are invalidated if the product has been repaired
or opened by staff unauthorized by OPTIMUS S.A. or by the client himself.
9. If OPTIMUS S.A. were to establish before the client that the damage affecting
the unit does not entitle a claim to be made under the guarantee, the costs of
checking the equipment incurred by OPTIMUS S.A. shall be borne by the client.
10. Products without warranty claims will only be repaired against payment of the
costs by the customer. In the event that the guarantee rights do not apply,
OPTIMUS S.A. shall duly inform the client. If, within a period of 6 weeks from this
communication, no written repair order is received from the client confirming
acceptance of the costs, OPTIMUS S.A. shall return the unit in question to the client.
In this case, the transport and packaging costs shall be invoiced separately and
payment shall be made on delivery. In the event that a repair order is sent by the
client, confirming that he assumes the costs of repair, the transport and packaging
costs shall be invoiced additionally, and also separately.
11. If the equipment needs to be transferred to the Authorized Service Centre,
transportation shall be effected by the responsible party according to the
guarantee, who will also bear the freight and insurance costs.
12. In the event of a defect, OPTIMUS S.A. guarantees that the repair and/or
replacement of parts so that the unit operates correctly will be made within a
period of no more than 30 days. Nevertheless, OPTIMUS S.A. would like to clarify
that the normal period does not exceed 30 days.
13. All parts or products replaced as part of the guarantee services shall become
the property of OPTIMUS S.A.
3. TRANSFER OF GUARANTEE
The guarantee is solely awarded to the original purchaser (principal client) and is
not transferable. With the exception of OPTIMUS S.A., no third party (dealers, etc.)
is authorized to award additional guarantees on behalf of OPTIMUS S.A.
4. CLAIMS FOR DAMAGE
In the event that OPTIMUS S.A. cannot provide a suitable guarantee service, the
purchaser shall not be entitled to claim any indemnity for damages arising. The
responsibility held by OPTIMUS S.A. is limited in all cases to the invoicing price of
the product.
5. RELATION WITH OTHER GUARANTEE RIGHTS AND NATIONAL LAW
1. This guarantee does not affect the rights of the purchaser with respect to the
vendor arising from the contract of sale accomplished.
2. These conditions of the guarantee provided by OPTIMUS S.A. are valid as long as
they do not contradict the corresponding national law on guarantee provisions.
3. OPTIMUS S.A. guarantees that this product complies with the safety regulations
in force in the country.
THIS LIMITED GUARANTEE DECLARATION IS THE EXCLUSIVE GUARANTEE OFFERED
BY OPTIMUS S.A. ALL OTHER EXPLICIT OR IMPLICIT GUARANTEES ARE EXCLUDED,
AND THIS ALSO APPLIES TO GUARANTEES OF MARKETABILITY AND SUITABILITY FOR
A PARTICULAR PURPOSE. (EXCEPT WHEN THESE GUARANTEES ARE REQUIRED BY
AN APPLICABLE LAW). NO GUARANTEE, EITHER EXPLICIT OR IMPLICIT, SHALL BE
APPLIED ONCE THE GUARANTEE PERIOD HAS EXPIRED
OPTIMUS S.A.
After-Sales Service
C/ Barcelona 101
17003 - GIRONA
Tel. 902 151 96 / 972 203 300
Fax. 972 21 84 13
e-mail:girona@optimus.es
R + D Department
Modular audio matrix
with IP connection
1999/44/CE
33