Troubleshooting - Cambridge Audio CXN100 Manual

Troubleshooting

Last updated: February 1, 2024 01:37. Revision #11520
If you have trouble connecting the Network Player to your network, these steps may help to resolve the problem:
Ensure that you have followed the 'Connecting to WiFi' steps in the manual here.
Ensure both Wi-Fi dongles are securely connected to the rear of the unit.
Ensure your mobile device is connected to the same network you wish to connect your Network Player to.
Remove any VPN or Anti Virus app you may have downloaded on your mobile device, as they can sometimes prevent the app from 'seeing'
other devices on the network.
Remove any network switches/extenders etc. that are part of your network set up
Connect the unit directly to your router via an Ethernet cable.
Perform a factory reset on your unit, and then attempt the network set up steps again.
Check that a DHCP server is available, or that you have configured a static IP address on your Player. You can configure a static IP address
on the unit via the 'Network' settings in the StreamMagic app.
Reboot and/or factory reset your router.
If you have trouble connecting the StreamMagic app to your Network Player, these steps may help to resolve the problem:
Ensure your mobile device is connected to the same network you wish to connect your Network Player to.
Remove any VPN or Anti Virus app you may have downloaded on your mobile device, as they can sometimes prevent the app from 'seeing'
other devices on the network.
Ensure that you have allowed the StreamMagic app to have access to devices on your network. You can check this via your mobile devices'
app settings.
Ensure both Wi-Fi dongles are securely connected to the rear of the unit.
Check whether other apps and sources on your device are able to 'see' the unit. If they are, this would suggest that something on your
device is preventing the StreamMagic app from 'seeing' the Network Player.
Download the StreamMagic app on to another mobile device.
Remove any network switches, extenders, boosters etc. that may be part of your network set up
If your Network Player is experiencing audio dropouts during playback from a network source, these steps may help to resolve the
problem:
Ensure both Wi-Fi dongles are securely connected to the rear of the unit.
Remove any network switches, extenders, boosters etc. that may be part of your network set up
Connect the unit directly to your router via an Ethernet cable.
Reset your network router.
Perform a factory reset on your Network Player by following the steps in the manual here.
If your Network Player can connect to the network successfully but is unable to play particular Internet Radio stations, it may be
due to one of the following causes:
The station is not broadcasting at this time of the day (remember it may be in a different time zone).
The station has reached the maximum allowed number of simultaneous listeners.
The station is not broadcasting anymore.
The link in our database is simply out of date. (You can request that a radio station is added or updated by following the steps in the
following FAQ.)
The Internet connection between the server (often located in a different country) and you is slow.
Try using a computer to play back the stream via the broadcaster's web site.
Try deleting and then re-installing the StreamMagic app on your device.
Perform a factory reset on your Network Player by following the steps in the manual here.
If you have problems with UPnP playback check the following:
Ensure your chosen UPnP server software can serve the file type you are trying to access. Some servers do not serve FLAC for instance.
This Network Player can only play non-DRM files. Files that have DRM controls cannot be played by the CXN100.
If attempting to play 24-bit WAV or FLAC content, note a wired Ethernet connection is normally preferred for reliable operation due to
bandwidth considerations.
Check the Network Player can play back the file type you are trying to access. WMA, AAC, HE AAC, AAC+, MP3, OGG Vorbis, FLAC,
WAV, ALAC, AIFF can currently be played.
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