Troubleshooting - Cambridge Audio CXN v2 Manual

15
Incoming streams of less than 32kHz sample rate cannot be output over S/P DIF /TOSLINK.
For compressed streams the true resolution of the audio is of course limited by the encoding.
For Media content from local drives or UPnP this outputs in its native resolution of 16/24-bit, 32kHz 44.1kHz 48kHz or 96kHz with bit for bit transfer.

Troubleshooting

Last updated: June 4, 2021 10:49. Revision #1676
cxn v2 network player / troubleshooting
If you experience any trouble with your CXN v2, then you may find it useful to visit the help section on our webpage at:
https://techsupport.cambridgeaudio.com/
General Help guidelines:
If you have trouble connecting the CXN v2 to your network, these steps may help to resolve the problem:
• Confirm that a connected computer can access the Internet (i.e. can browse the web) using the same network.
• Check that a DHCP server is available, or that you have configured a static IP address on the CXN v2. You can configure a static IP address on the
CXN v2 using the menu item 'Settings -> Network Config -> Edit Config', and then select 'No' for 'Auto (DHCP)'. DHCP is however the recommended
method.
• Check that your network's firewall is not blocking any outgoing ports. As a minimum, the radio needs access to UDP and TCP ports 80, 554, 1755,
5000, 6000 and 7070.
• Check your access point does not restrict connections to a particular MAC addresses. You can view the radio's MAC address using the menu item
'Settings -> Network Config -> View Config -> MAC address'.
• If you have an encrypted Wi-Fi network, check that you have entered the correct key or passphrase into the CXN v2. Remember that text-format
keys are case sensitive. If, when attempting to connect to an encrypted network, your CXN v2 displays: 'Wireless error' followed by a 5-digit
number, then please ensure that you enter the correct passphrase for the network. If the problem persists, then you may need to consult your
network configuration.
If your CXN v2 can connect to the network successfully, but is unable to play particular Stream Magic stations, it may be due to one
of the following causes:
• The station is not broadcasting at this time of the day (remember it may be located in a different time zone).
• The station has reached the maximum allowed number of simultaneous listeners.
• The station is not broadcasting anymore.
• The link in our database is simply out of date.
• The Internet connection between the server (often located in a different country) and you is slow.
• Try using a computer to play back the stream via the broadcaster's web site.
If you have problems with UPnP playback always check the following:
• Ensure your chosen UPnP server software is capable of serving the file type you are trying to access. Some servers do not serve FLAC for instance.
• The CXN v2 can only play non DRM files. Files that have DRM controls cannot be played by the CXN v2. Some servers may be able to authorise
and de-crypt Microsoft Playsforsure before then serving the content to the CXN v2 but this operation is not guaranteed as it is purely a function of
the server.
• If attempting to play 24-bit WAV or FLAC content note a wired Ethernet connection is normally required for reliable operation due to bandwidth
considerations.