Warranty And Rma - Nexcom Neu-X303 User Manual

Preface

Warranty and RMA

NexCOBOT Warranty Period
NexCOBOT manufactures products that are new or equivalent to new in
accordance with industry standard. NexCOBOT warrants that products will
be free from defect in material and workmanship for 2 years, beginning on
the date of invoice by NexCOBOT.
NexCOBOT Return Merchandise Authorization (RMA)
▪ Customers shall enclose the "NexCOBOT RMA Service Form" with the
returned packages.
▪ Customers must collect all the information about the problems
encountered and note anything abnormal or, print out any on-screen
messages, and describe the problems on the "NexCOBOT RMA Service
Form" for the RMA number apply process.
▪ Customers can send back the faulty products with or without accessories
(manuals, cable, etc.) and any components from the card, such as CPU and
RAM. If the components were suspected as part of the problems, please
note clearly which components are included. Otherwise, NexCOBOT is
not responsible for the devices/parts.
▪ Customers are responsible for the safe packaging of defective products,
making sure it is durable enough to be resistant against further damage
and deterioration during transportation. In case of damages occurred
during transportation, the repair is treated as "Out of Warranty."
▪ Any products returned by NexCOBOT to other locations besides the
customers' site will bear an extra charge and will be billed to the customer.
Copyright © 2024 NEXCOM International Co., Ltd. All Rights Reserved.
Repair Service Charges for Out-of-Warranty Products
NexCOBOT will charge for out-of-warranty products in two categories, one
is basic diagnostic fee and another is component (product) fee.
System Level
▪ Component fee: NexCOBOT will only charge for main components such
as SMD chip, BGA chip, etc. Passive components will be repaired for free,
ex: resistor, capacitor.
▪ Items will be replaced with NexCOBOT products if the original one cannot
be repaired. Ex: motherboard, power supply, etc.
▪ Replace with 3rd party products if needed.
▪ If RMA goods can not be repaired, NexCOBOT will return it to the
customer without any charge.
Board Level
▪ Component fee: NexCOBOT will only charge for main components, such
as SMD chip, BGA chip, etc. Passive components will be repaired for free,
ex: resistors, capacitors.
▪ If RMA goods can not be repaired, NexCOBOT will return it to the
customer without any charge.
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Neu-X303 User Manual