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Solving Problems
A Message is Displayed on the LCD Screen
If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.
Error Messages
Printer error. Turn the power off and on again. If
the problem persists, contact Epson Support.
Printer error. Contact Epson Support. Non-
printing features are available.
Printer error. For details, see your
documentation.
Paper out in XX. Load paper. Paper Size: XX/
Paper Type: XX
The printer's borderless printing ink pad is
nearing the end of its service life. It is not a user-
replaceable part. Please contact Epson support.
The printer's borderless printing ink pad has
reached the end of its service life. It is not a user-
replaceable part. Please contact Epson support.
Paper Setup Auto Display is set to Off. Some
features may not be available. For details, see
your documentation.
No dial tone is detected.
Failed to receive faxes because the fax data
capacity is full. Touch the Job/Status at the
bottom of the Home Screen for details.
The combination of the IP address and the
subnet mask is invalid. See your documentation
for more details.
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A Message is Displayed on the LCD Screen
Solutions
Remove any paper or protective material in the printer. If the error
message is still displayed, contact Epson support.
The printer may be damaged. Contact Epson support or an authorised
Epson service provider to request repairs. However, non-printing
features such as scanning are available.
The printer may be damaged. Contact Epson support or an authorised
Epson service provider to request repairs.
Load paper in the displayed paper source, and if you load paper in the
paper cassette, insert it all the way.
Contact Epson or an authorised Epson service provider to replace the
borderless printing ink pad*. It is not a user-serviceable part.
Tap OK to resume printing.
Contact Epson or an authorised Epson service provider to replace the
borderless printing ink pad*. It is not a user-serviceable part.
Borderless printing is not available, but printing with a border is
available.
If Paper Setup Auto Display is disabled, you cannot use AirPrint.
This problem might be resolved by selecting Settings > General
Settings > Fax Settings > Basic Settings > Line Type and then
selecting PBX. If your phone system requires an external access code to
get an outside line, set the access code after selecting PBX. Use # (hash)
instead of the actual access code when entering an outside fax number.
This makes connection more secure.
If the error message is still displayed, set the Dial Tone Detection
settings to disabled. However, disabling this feature may drop the first
digit of a fax number and send the fax to the wrong number.
Received faxes may accumulate without being processed due to the
following reasons.
❏ Cannot print because a printer error has occurred.
❏ Cannot save in the computer or the memory device.
Enter the correct IP address or default gateway. Contact the person who
setup the network for assistance.
Clear the printer error. To check the details and solutions to the error,
press the
button and then select Printer Status.
To check whether or not received faxes have been saved, press the
button and then select Job Status. To save received faxes, turn
on the computer or connect a memory device to the printer.
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