Troubleshooting - nutricook STEAMI ST01 User Manual

Troubleshooting

This section provides solutions to common operational challenges you may
encounter.
Issue Possible Cause
There is a sound
This is a sound produced when
when water is
the unit draws water and pump
pumped into the
it into the evaporating plate for
evaporating plate
steam generation.
during cooking
ADD WATER blinks
There is no water in the water
on display and unit
tank.
pauses cooking.
Steam is coming
out from the
steam vent when The steam release is part of the
using STEAM, cooking process when using
STERILIZE, STEAM these programs.
ROAST, STEAM
BAKE programs
There may be residual water
Steam is coming
in the evaporating plate which
out from the
causes steam when heated.
steam vent when
using Convection
There is a moisture inside the
Cooking Programs
unit.
Excess oil and naturally high fat
foods may produce white smoke
while cooking.
White smoke is
coming out from The inner cavity has not been
the unit. cleaned from previous use.
Using oil with low smoke point
such as olive oil may excess
smoke.
Food is burning.
Black smoke is
coming out from
the unit
There is a circuit problem.
The stainless-steel
These dark spots could be
evaporating plate
a result of food residues or
has dark spots
mineral deposits from the steam
during and after
evaporating process.
cooking.
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Solution
This is normal.
Pull the water tank located at the base of the
Steami and fill with water.
Insert water tank into the base of the unit.
Once inserted, press START/CANCEL to
resume cooking. ADD WATER indicator will
disappear.
This is normal.
Before cooking, ensure that the evaporating
plate has no water and is completely dry. See
Care and maintenance section in this user
guide.
Before cooking, ensure that the inner cavity
is completely dry. See Care and maintenance
section in this user guide.
This is normal. It is recommended to empty
oils or fats accumulated in the baking pan
between batches of cooking to avoid excess
smoke.
Follow care and maintenance instruction to
clean accessories and remove dried food
debris or grease after every use.
Use oil with high smoke point such as
avocado, canola or grapeseed oil.
Immediately turn off the unit and unplug. Wait
for smoke to stop before opening the oven
door. Clean all accessories thoroughly.
Immediately turn off the unit and unplug.
Wait for smoke to stop before opening the
oven door. Contact customer service for
assistance.
WARNING: DO NOT attempt to use the
unit.
This is normal. Follow steps in Care and
maintenance section of this user guide to
clean the evaporating plate.
Issue Possible Cause
After cooking, the fan will
The fan does not
continue running for about
stop even after
30 seconds to cool down the
cooking time is up.
interior.
Display shows
error code:
Upper NTC short circuit
Er1
Display shows
error code:
Bottom NTC short circuit
Er2
Display shows
error code:
Upper NTC open circuit
Er3
Display shows
error code:
Bottom NTC open circuit
Er4
NOTE: If you encounter any issue which is not listed above, contact Customer
Service at 800-NUTRI (68874) or email support@nutricookworld.com
for assistance.
Solution
This is normal.
WARNING:
Stop using the unit when these error codes
appear.
Disconnect from power supply and contact
Customer Service immediately.
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