Troubleshooting The Ruggedcom Ape - Siemens SIMATIC NET RUGGEDCOM APE Configuration Manual

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2.11

Troubleshooting the RUGGEDCOM APE

The following describes potential solutions for common problems.
Lost IP Address
The simplest resolution to this problem occurs when the RUGGEDCOM APE is easily
reached and a monitor is attached. The RUGGEDCOM APE can be queried for the IP
address and the configuration of the RUGGEDCOM APE or command module may be
changed to allow networking.
If the RX1500 device is remotely situated, it may be possible to use the TCPDUMP
command to trace IP traffic from the RUGGEDCOM APE. If the RUGGEDCOM APE is
networked successfully then one of the captured packets will almost certainly reveal
the source IP address. A badly networked RUGGEDCOM APE, attached to an incorrect
subnet, may still reveal an IP address.
RUGGEDCOM APE Does Not Boot
If the RUGGEDCOM APE LEDs remain dark after an RX1500 device reboot, the
most likely cause of failure is a module-type mismatch. This occurs when a slot's
configured module-type does not exactly match that of the RUGGEDCOM APE in
that slot. To correct this problem, log in to the RX1500 device and change the
module-type for the slot to none. After rebooting the device, the module-type will be
determined automatically from the RUGGEDCOM APE module.
RUGGEDCOM APE (Application Processing Engine)
Configuration Manual, 08/2023, C79000-G8976-1415-06
a. Make sure the module is set to boot in EFI mode.
For more information, refer to "Setting the Boot Mode" (Page 18).
b. Insert the USB flash drive into the USB port on the APE module.
Power on or reboot the module.
For more information, refer to "Rebooting/powering down the RUGGEDCOM APE
module" (Page 6).
During the boot up phase, press ESC to access the BIOS.
Enter the supervisor or user password, if enabled, to access the BIOS.
Using the arrow keys on your keyboard, select Boot Manager.
Available system devices are displayed in the order of their boot priority.
Note
USB flash drives are labeled based on their make and model (e.g. "KingstonD2
101 G2").
Select the selected device and then press Enter. The module automatically
reboots.
2.11 Troubleshooting the RUGGEDCOM APE
Configuration
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