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What Web browsers do you support on the Desktop Interface?
Web browsers IE 5+ are supported on both the Windows and Macintosh
operating systems.
What should I do if I need a replacement part for my device or if I
need to have my device repaired?
Contact T-Mobile's Customer Care department for troubleshooting support.
How secure is my account data on the Desktop Interface? There
may be sensitive information stored in contact information (credit
card numbers for example) that must be secure!
Information in your account is stored on servers in a data center with
enhanced security and firewall features. Please refer to the Privacy Policy
in this guide for more information.
How can I clean my device screen?
The screen on your device is coated with a protective layer of
polycarbonate. You can safely use warm soapy water, denatured alcohol,
or isopropyl alcohol to remove dirt and smudges from your screen. Be sure
to use a very soft cotton cloth, such as an old t-shirt, to prevent scratching
when wiping the screen.
How do I report a lost device?
Call T-Mobile's Customer Care department to report the lost device. Don't
worry! T-Mobile will disable your lost device and your data is always safely
stored on the service. When you receive your new device, your account
data will be downloaded to it automatically after you sign in with your
existing username and password.
Troubleshooting
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