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Once you have all this information, set up your external account by following the
instructions in "Fetch Email from External Accounts" on page 44 of this guide. Once
set up, your remote email account will be checked periodically and a copy of all
new, unread messages will be placed in the Email mailbox on your device.
What should I do if I need a replacement part for my device or if I need to
have my device repaired?
Contact T-Mobile's Customer Care department for troubleshooting support.
How secure is my account data on the Desktop Interface? There may be
sensitive information stored in contact information (credit card numbers
for example) that must be secure!
Information in your account is stored on servers in a data center with enhanced
security and firewall features. Please refer to the Privacy Policy in this guide for
more information.
How can I clean my device screen?
The screen on your device is coated with a protective layer of polycarbonate. You
can safely use warm soapy water, denatured alcohol, or isopropyl alcohol to remove
dirt and smudges from your screen. Be sure to use a very soft cotton cloth, such as
an old t-shirt, to prevent scratching when wiping the screen.
How do I report a lost device?
Call T-Mobile's Customer Care department to report the lost device. Don't worry!
T-Mobile will disable your lost device and your data is always safely stored on the
service. When you receive your new device, your account data will be downloaded
to it automatically after you sign in with your existing username and password.
Troubleshooting
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