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• Make sure you have calibrated the system. Try recalibrating.
• If you are using a Mac with your projector, make sure that you installed the Easy Interactive Tools
software, and that you have downloaded and installed the latest Easy Interactive Driver from the
Epson support site.
• If you are using multiple interactive projectors in the same room, make sure you are using a sync
cable between the projectors and that the Installation of Projectors > Sync of Projectors setting in
the Pen/Touch menu is set to Wired. If you do not have a sync cable, set the Infrared Intensity
setting to Strong in the Pen/Touch menu.
• Make sure there are no devices, such as rotary devices or transformers, generating powerful noise
near the projector. The interactive features may not operate correctly.
• If you are using Epson iProjection (Windows/Mac) software, select Set Options and make sure Use
Interactive Pen is enabled. Also, select the Adjust performance tab and select Transfer layered
window.
• If you are using a Quick Wireless Connection USB Key, start the Epson Quick Wireless Connections
Settings program on your computer, select the General settings tab and make sure Use Interactive
Pen is enabled. Also, select the Adjust performance tab and select Transfer layered window.
• When using multiple projectors and you are not able to use the interactive feature, check the USB
cable connection between the projectors.
• Make sure the USB cable is securely connected to the USB-A1 or USB-A2 port on the first
projector.
• If the USB-B2 setting is Off in the Pen/Touch menu, connect the USB cable to the USB-B1 port of
the other projector.
• If the USB-B2 setting is set to one of the HDMI sources in the Pen/Touch menu, connect the USB
cable to the USB-B2 port of the other projector. The interactive feature is only available when you
select the input source specified in the USB-B2 setting.
Parent topic:
Solving Interactive Problems
Related concepts
Pen Calibration
Related references
Pen and Touch Setup Settings - Pen/Touch Menu
Related tasks
Replacing the Hard Pen Tips
Replacing the Soft Pen Tips
Using the Pens
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